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- Lady Katherine Housing & Care care home

The care, kindness and compassion at Lady Katherine are outstandingMary B(Daughter of Resident/Service User)

Wonderful surroundings and pervading peaceful ambience.G A(Resident / Service User)

The staff are wonderful and the setting by the church and beautiful grounds is perfect for her.L E(Daughter of Resident/Service User)

The care, kindness and compassion at Lady Katherine are outstandingMary B(Daughter of Resident/Service User)

Wonderful surroundings and pervading peaceful ambience.G A(Resident / Service User)

The staff are wonderful and the setting by the church and beautiful grounds is perfect for her.L E(Daughter of Resident/Service User)

Rated as GOOD by CQC on March 4th 2021, Lady Katherine Housing & Care is a very special care home established by Lady Katherine Leveson in 1674 and the team are proud to have been providing exceptional care to residents for over 300 years since then.
You would live within the rural leafy hamlet of Temple Balsall within majestic 18th century buildings in either residential care or independent living, in fully...
Care Provided by Lady Katherine Housing & Care
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Accommodation, a full care package, all meals and activities are included in our fees.
Additional services such as hairdressing (we have our own salon) are at an additional cost.
The price(s) shown are provided by the care home. Contact Lady Katherine Housing & Care for full pricing details and T&Cs.
Contact Lady Katherine Housing & Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Foundation of Lady Katherine Leveson
- Voluntary / Not for Profit Owned
Person in charge
- Jonathan Blancaflor(Registered Care Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1850
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (28)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Visitor parking outside the front of the care home. Additional parking can be found just past Temple House, in the main car park, on Fen End Road West. B93 0AN.
Lady Katherine Housing & Care Reviews (60)
Lady Katherine Housing & Care has a Review Score of 9.8 (9.807) out of 10, based on 20 reviews in the last 2 years.
Over all time Lady Katherine Housing & Care has 60 reviews.
The staff are very good in dealing with the residents as real people with their own preferences and foibles.
My friend and his wife are both residents at the home. In January they were due to celebrate their 60th Wedding Anniversary. When the home heard about this, they put on an excellent party which was very much appreciated by the couple, their relatives and the other residents.
The room allocated for a very elderly gentleman wasn't suitable and was far too far away from main building.
Thank you so much for your review. It was good to see Mr R back for a second visit. We look forward to seeing you both again soon.
My aunt is always full of praise for the care she receives from the foundation and clearly enjoys living with you all. It was a happy day for her when she came to the home.
Thank you so much for your review. It really means a great deal to us all.
When my husband died in 2007 I was overwhelmed with the kindness from the staff of Lady Katherine Leveson and people around who attend the church.
I am living in sheltered housing and do my own cleaning, which may not be to the highest standard but is satisfactory (I think!)
Thank you for so much for your review. Its good to know you would be extremely likely to recommend us.
Very clean, staff always willing to keep up the high standards.
During that time, we have seen an amazing change in her well-being. She is happy, relaxed and talkative and always tells us how happy she is there. She is 90, immobile and very forgetful but none of this seems to worry her. During her stay, we have not been able to fault the home in any way - the staff are exemplary, they are extremely caring and understand her personality and her needs and always let us know of any concerns, or things she has said or done, since our last visit.
They are always 'on the ball' and inspire great confidence. The office staff too are outstanding and always get in touch with us if they are concerned about anything, as do the care workers.
Excellent.
The staff catered for all my personal needs and were very attentive and caring.
My room is very comfortable and the surroundings are beautiful to sit in or be pushed around.
There is always something going on and the staff put on shows and singing for us, plus the last 2 years a staff pantomime.
Would only recommend any place if asked to. Have put X in some boxes satisfactory to excellent to take into consideration some agency staff to permanent staff. Lady Katherine Leveson is an extraordinary place to live and work in because of the age of the property and grounds it is very quirky but in a good way. Buildings, flats and surroundings are one-offs. Lots of interest especially with church Old Hall and surrounding but age makes move difficult for staff.
Having known The Foundation of Lady Katherine Leveson for many years as a friend and volunteer, seeing it "from the inside" for 6 weeks of respite care was both interesting and informative. I have no experience of other care homes with which to compare it but as a resident of "Lady K", I was impressed by the atmosphere of happy informality in warm, bright and elegant surroundings. Help was always cheerfully given even when the staff were having to overcome the occasional difficulties of bad weather and illness. They were quick to meet my unexpected need for which I shall always be grateful.
Lady Katherine Leveson residential care is set in a beautiful setting. It has a Christian ethos and connections with the Church are why we selected it. Staff are caring and helpful. It has taken us time to find out how to get information about my mother and a weekly diary would be helpful as we always have to seek out the person who is managerial lead.
I am very happy here. There is a warm welcome from the staff who are friendly and caring. I feel safe here. The maintenance and service staff are extremely helpful. The food is excellent and I like the activities and outings arranged for residents.
Mom is very happy and I feel she is well cared for and on the whole, her needs are adequately met.
My husband has been cared for with love and great consideration for his wellbeing, since he entered the home in August 2017. When he was very ill with pneumonia, one carer who was on night duty, stayed with him all night. She was aware that he was dehydrated and gave him water and squash constantly all night. It saved his life and the next day, he miraculously got up! The care is second to none.
My Aunt joined the Lady Katherine Leveson community in October 2017 following a series of falls and subsequent hospital stays. It was a traumatic experience for her having to give up her home and independence but all at the home made her very welcome and did all they could to smooth the transition. As a result, she has settled in very quickly and is very happy at Lady K. We are very happy with the excellent standard of care she is receiving which gives us great peace of mind.
We are so grateful to all the staff at Lady Katherine for the care they provided for my Grandmother. She was treated with care, kindness and dignity. As her physical needs increased the staff continued to provide an outstanding level of care. I would, wholeheartedly, recommend Lady Katherine to anyone considering moving to sheltered housing, needing respite or for longer-term residential care. It is an amazing community, set in beautiful surroundings, providing a wonderful, caring home. I will be forever grateful to the staff for all they did for my Grandma.
Lady Katherine Leveson came recommended and I was lucky enough to find that a vacancy existed for my wife. Since becoming a resident she has been treated extremely well. We have experience of "carers" visiting our house and were sure that we would never enlist their help again. What a revelation it was to experience the care and affection in Lady Katherine Leveson.
The food is exceptional and there is always a good choice.
The entertainment is excellent with staff arranging special themes i.e Burns night, St George's Day etc. The staff always join in and are extremely attentive and caring.
I was very pleased with my stay at Temple Balsall with the food and company.
My mother has now been in Lady Katherine for six months and is very happy there. They pay attention to her particular wishes and needs and have been marvellous in dealing with her independence and infirmity. She really likes the food, and the way you can ask for a glass of wine or sherry, or a light supper in your room, and cups of tea for visitors. Sometimes we get frustrated by communication blips but the "senior" care staff and manager are very open and responsive to complaints, questions and suggestions (like tidying up the wheelchair shed).
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 06 Aug 2025
There are no upcoming events for Lady Katherine Housing & Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Lady Katherine Housing & Care.
Accreditations
There are no accreditations posted yet for Lady Katherine Housing & Care.
Meet the Team (2)

I have always been passionate about working in care and have been fortunate enough to gain extensive experience in this field over the years, and to be working in such a beautiful, historic environment at Temple Balsall.
I commenced my journey with the Lady Katherine Housing & Care family back in 2010, starting out as a night carer. By 2012, I achieved my Level 2 Diploma in Health and Social Care, paving the way to a career I am deeply passionate about. With a dedication to continuous learning, I successfully completed the NVQ Level 5 Management Leadership for Health and Social Care.
During the twelve happy years working at our care home, I was promoted to increasingly more senior roles until I was appointed the registered care manager in 2022.

I have been working at Lady Katherine Housing & Care home for the last 6 years starting as a Care Assistant and then being progressively promoted to become Deputy Care Manager in 2022.
I have a passion for working in Health and Social Care and love working at Lady Katherine. I studied Health & Social Care at University College Birmingham and then pursued a BA Honours Degree in Social Care at Wolverhampton University. My academic achievements have helped me become a highly skilled and knowledgeable professional in my field.
Working at Lady Katherine Housing & Care is a particularly rewarding experience. I am drawn to the unique atmosphere, history and surroundings of the community. The residents and my colleagues made me feel welcome and valued from the moment I walked through the door. I am grateful to be part of such a warm and caring team and I am committed to continue providing the best possible care to our residents.
I am always dedicated to go above and beyond for those I care for and their families.
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