These prices are only a guideline, please contact Alexia Court to find out the exact price for your requirements.
Visiting policy relates to care ethos residents do not live in the workplace, work in their home Alexia Court allows visitors at any time their residents would like to see them, whilst always acting in the residents best interests.
Parking available onsite.
Alexia Court has a Review Score of 8.2 (8.217) out of 10, based on 5 reviews in the last 2 years. Over all time Alexia Court has 5 reviews.
Review from Valerie K (Daughter of Resident) published on 7 July 2025
Submitted via Postal Card •
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Reply from Sarah Witton, Registered Manager at Alexia Court
Thank you so much for taking the time to share your kind words about the care your loved one received at our home. We are deeply touched by your feedback and grateful for the opportunity to have been a part of their journey. Our team is committed to providing compassionate and dignified care, and it means a great deal to us to know that we were able to support your family during such a difficult time. Please know our thoughts are with you, and if there is anything more we can do, don't hesitate to reach out.
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Review from Roger N (Brother of Resident) published on 2 July 2025
Submitted via Postal Card •
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Reply from Sarah Witton, Registered Manager at Alexia Court
Thank you so much for your kind feedback. It means a great deal to our team. Alexia Court has recently come under new ownership, and we've already begun making significant improvements across the home including care standards, facilities, and the overall environment. Were committed to delivering outstanding care and creating a warm, safe, and supportive setting for all residents. Thank you again for your thoughtful review we truly appreciate your support and look forward to building on the progress we've already made.
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Review from S R (Friend of Resident) published on 27 June 2025
Submitted via Postal Card •
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Reply from Sarah Witton, Registered Manager at Alexia Court
Thank you so much for your kind feedback. It means a great deal to our team to know your Friend feels well looked after and that our staff have made a positive impression. Alexia Court has recently come under new ownership, and we've already begun making significant improvements across the home including care standards, facilities, and the overall environment. Were committed to delivering outstanding care and creating a warm, safe, and supportive setting for all residents. Thank you again for your thoughtful review we truly appreciate your support and look forward to building on the progress we've already made.
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Review from Trevita C (Daughter of Resident) published on 16 June 2025
Submitted via Postal Card •
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Reply from Sarah Witton, Registered Manager at Alexia Court
Thank you so much for your kind feedback. It means a great deal to our team to know your mom feels well looked after and that our staff have made a positive impression.Alexia Court has recently come under new ownership, and weve already begun making significant improvements across the homeincluding care standards, facilities, and the overall environment. Were committed to delivering outstanding care and creating a warm, safe, and supportive setting for all residents.As part of your upcoming one-to-one care review, wed be happy to meet with you directly to explore how we can turn those 4-star areas into 5 and ensure your moms experience continues to improve.Thank you again for your thoughtful reviewwe truly appreciate your support and look forward to building on the progress weve already made.
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Review from M H (Sister of Resident) published on 13 June 2025
Submitted via Postal Card •
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Reply from Chris Goss, Director at Alexia Court
Thank you for your feedback-it's greatly appreciated. Alexia Court has only recently come under new ownership, and in just a few weeks, we've already started making significant improvements to both the environment and care standards. This is just the beginning, with many more developments planned.We're committed to providing outstanding care and will be holding regular Relatives' Meetings to share updates. If you'd like to know more or speak with the team directly, we'd be happy to meet with you to share our plans and progress.Thank you again for your review-we look forward to sharing this journey with you.If you would like to know more about our plans or speak with the team directly, I would warmly invite you to come in for a chat. We'd love to update you personally and involve you in the exciting journey ahead.Thank you again-we look forward to growing and improving together.
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The Review Score of 8.2 (8.217) out of 10 for Alexia Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.271 for Alexia Court is calculated as follows: ( (28 Excellents x 5) + (20 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.271
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.946 Points relating to the number of positive Reviews for Alexia Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 4 Positive Reviews ÷ 7 = 0.571
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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