Pelsall Hall, Walsall, West Midlands
Pelsall Hall, Walsall, West Midlands
Pelsall Hall, Walsall, West Midlands

Pelsall Hall is a beautifully refurbished historic building with extensive grounds in the village of Pelsall.

Pelsall Hall offers residential and specialist dementia care for older people and a safe and comfortable home.

The home offers en-suite bedrooms, two of which are double rooms, all featuring wet rooms, each tastefully furnished and decorated.

Residents are encouraged to bring in personal items such as pictures.

Pelsall has created a wonderful woodland walkway in its grounds. The outdoor space has been landscaped and adapted to provide accessible raised flower beds and vegetable gardens, a patio and a woodland area for residents to enjoy.

There is even a bowling green and a children’s play area for when friends and relatives visit.

All food is freshly prepared and well presented and a menu of tasty dishes is always available.

Group: Greensleeves Care

Person in charge: Sarah Owen (Home Manager)

Local Authority / Social Services: Walsall Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Epilepsy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Hindi, Urdu

Single Rooms: 41

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Pelsall Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 02 Jan 2018

One en-suite room available. Please contact us to arrange your visit.

Reviews

8.2 Pelsall Hall has a Review Score of 8.2 (8.205)

The Review Score of 8.2 (maximum of 10) for Pelsall Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Pelsall Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.711 for Pelsall Hall is calculated as follows: ( (67 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 90 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.494 Points relating to the number of positive Reviews for Pelsall Hall is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.2 Target = 0.244

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pelsall Hall?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pelsall Hall

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

We visited the home and from the minute we walked in, we could tell how good it was going to be. The feelings we had were:
Staff were friendly, kind and helpful. So clean. Felt like we were entering a quality hotel on holiday. The Manager was so supportive and informative. Such a warm, friendly feeling about the place. My uncle is so excited about living here.
There were good layouts in the communal areas so residents could interact with each other.

How likely would you be to recommend Pelsall Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A friend of mine had been at Pelsall Hall for several years but recently passed away - I just wanted to say how grateful I was that he was cared for with the utmost dignity and respect right up to the last minute.
Staff could not have made his last years any happier and it was clear that he was 'loved'
Management and staff are second to none and I will always remember Pelsall Hall as an excellent place, managed by real professionals who make it clear that residents are the priority - Staff extremely caring and nothing is too much trouble
The environment is like a 5* hotel, beautiful bedrooms etc.
I would recommend anyone looking for a care home visit Pelsall Hall.

How likely would you be to recommend Pelsall Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely clean home, food choice good. Caring staff who work extremely hard, at times there could do with more staff. Pelsall Hall is safe and secure and residents are treated with dignity and care. The permeant staff really know their residents and how to meet their needs.

How likely would you be to recommend Pelsall Hall? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very friendly staff. Very clean rooms. Outlook is good, secure.

How likely would you be to recommend Pelsall Hall? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother has become a recent resident at Pelsall Hall. I cannot speak highly enough of the outstanding care and kindness that she has been shown at this time. From the management team through to all the staff my family has been treated with great respect and compassion. The care that my mother has received has been exceptional and delivered in a completely profession and caring way. The Home itself is clean and well presented and I am delighted with the standard of my mother's room. My mother has settled well and this is a tribute to the attention of the staff.

I would unhesitatingly recommend Pelsall Hall.

How likely would you be to recommend Pelsall Hall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Aunty was admitted to Pelsall Hall in May 2010. Sadly she passed away in April this year. During her stay at Pelsall Hall she was made most comfortable. The staff were extremely kind and friendly, not only to her but also to ourselves. She was always well looked after to the highest standard. We had no reservations that her needs were well attended to and I will always be forever grateful.

How likely would you be to recommend Pelsall Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pelsall Hall is a wonderful, caring and very homely place. From our first initial contact with Pelsall Hall just over 2 years ago, we knew this was the best place our mom could be. We have experienced lots of happy moments at the home with mom- there is always lots of family events going on. I.e. Christmas shows, singers, animal visits, musical events, summer fair and bonfire night display. Everyone is always welcome. The care mom receives is fantastic and the attention shown by the staff to mom and all the other residents is genuine and comforting to see. After a spell in hospital in January 2016 we were so glad to be able to bring mom back home to Pelsall Hall where we know she is safe and well looked after.

How likely would you be to recommend Pelsall Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pelsall Hall is to sum up in one word is "Brilliant" my father came here nine weeks ago. It is a great relief to know my father is here knowing, how well he is here. The home is spotless, the food great, great room always clean and tidy. When I see dad, he seems to improve on every visit looking calm and relaxed. He is very well groomed and looks great! I think it is very important to know how good the staff are here, very kind, caring and helpful. As a family and on behalf of my dad "Thank you".

How likely would you be to recommend Pelsall Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

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Awards / Recognitions

April 2016

Activities Award

Recipient: Pelsall Hall

Date: Tuesday 12 Apr 2016

more details

February 2016

March 2015

Carer of the Year - Nicki Ward

Recipient: Pelsall Hall

Date: Tuesday 03 Mar 2015

more details

Gardens & Grounds Award

Recipient: Pelsall Hall

Date: Tuesday 03 Mar 2015

more details

November 2014

Great British Care Awards

Recipient: Pelsall Hall

Date: Saturday 08 Nov 2014

more details

October 2014

Great British Care Awards

Recipient: Pelsall Hall

Date: Wednesday 01 Oct 2014

more details

Great British Care Awards

Recipient: Pelsall Hall

Date: Wednesday 01 Oct 2014

more details

August 2014

NAPA Awards

Recipient: Pelsall Hall

Date: Friday 01 Aug 2014

more details

March 2014

Home Of The Year Award

Recipient: Pelsall Hall

Date: Tuesday 25 Mar 2014

more details

September 2012

NAPA Category Winner of Go For Gold

Recipient: Pelsall Hall

Date: Tuesday 25 Sep 2012

more details

2011 National Care Awards Finalist

Recipient: Pelsall Hall

Date: Thursday 01 Sep 2011

more details

July 2009

Job Vacancies

Staff Profiles

Sarah

Sarah Owen

Job Title: Home Manager

Joined: 2017

Description:

Hello my name is Sarah Owen, Home Manager of Pelsall Hall. My aims are to provide whole-person care by addressing the physical, emotional and spiritual needs of our residents. As a home we aim to provide the highest quality of care in a secure, happy and homely environment. The care, comfort and well – being of the residents is of paramount importance to me and my team.

We hope to see you for a visit to Pelsall Hall.

No image found

Fiona McCracken

Job Title: Activity Coordinator

Joined: 2009

Description:

I have been an Activity Coordinator for 6 years, 5 of which have been at Pelsall Hall. As a qualified member of staff, it is my responsibility to ensure all of our residents are provided with opportunities for daily interactions,to ensure that they can continue to persue their interests and hobbies and also to provide them with the chances to try new things. I also book all the parties, trips out in the minibus, large events, summer and xmas fetes and all entertainment and activities. Last year we had 65 large events as well as an average of 75 activities per month with many trips out to places such as Safari Park, Narrowboat trip, Black Country Museum, War Memorial, Shopping Trips etc.

Part of my role is to source funding for large projects and last year saw us complete a renovation of the woodland garden and to provide a year long of artist led art and craft workshops, all provided with grants. My passion is seeing the Eden Alternative implemented into our home with all staff working together to provide quality interactions for all our Residents.
The best part of my job is when i see Residents having fun and enjoying their day.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pelsall Hall