






Pelsall Hall is a leading not-for-profit care home in the village of Pelsall near Walsall, set in a refurbished historic building with extensive grounds.
The home offers 24-hour personalised residential and dementia care, equipped with 39 spacious bedrooms and welcoming facilities including comfortable lounges, large accessible grounds and a gardening courtyard.
Part of top rated charitable care provider Greensleeves Care, Pelsall Hall is also one of the most widely recommended dementia...
Care Provided by Pelsall Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Pelsall Hall for full pricing details and T&Cs.
Contact Pelsall Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Wendy Clifton(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (36)
Pelsall Hall Reviews (59)
Pelsall Hall has a Review Score of 9.5 (9.540) out of 10, based on 9 reviews in the last 2 years.
Over all time Pelsall Hall has 59 reviews.
Pelsall Hall is a fantastic place. Residents are treated with dignity and respect by all staff who work together to make residents feel safe and cared for. Their sense of humour in meeting the individual needs - both physical and emotional - of the residents and their families is a wonderful aspect and reflects the tone of the leadership to include everyone - all staff at all levels in the work they do. The range of activities for 'fun' times meant my mom had a positive and enjoyable time there and the support offered to her and her family at the end of her life was outstanding and genuine.
Thank you for your lovely review of our home. We will share this with our team.
My sister was calm when I visited. We were looking at old photographs and listening to music. When I said I had to go she started panicking and shaking. Didn't know where she was. I mentioned it to the carers and without hesitation one of them went over to her, sat with her, holding her hand and calmed her down.
Thank you for your review, we will share with the team.
My Sister-in-Law has been a resident at Pelsall Hall since October 2021 having lived at home during COVID and not able to cope due to her dementia. Our visits have usually been unannounced and we have had a warm welcome from the Staff each time. Her room is spacious and all facilities are clean and well maintained. Rosemary is always dressed well, her hair looking good and nails manicured. The Staff are very supportive listening to her and responding to her needs day or night. We are immediately contacted if they have any concerns. She enjoys joining in with the many activities put on by the Home and she always looks forward to her meals, cups of tea and reading the paper. The Home is spacious and has a lovely garden area where residents and family can meet during the summer months. We feel that she is safe and well looked after here. Thankyou to all the Staff.
Thank you for your kind comments, we will share with our team.
Mother-in-law seems content - everyone is very helpful and the home is super clean.
Thank you for your kind review. We will share this with the team
Mum attended for a respite stay for 2 weeks. This was her 2nd respite stay and I hope we can have one with a view to a permanent stay at Pelsall Hall. Each time, staff have been very supportive of both Mum and myself. They are friendly and always helpful. Staff encourage independence as much as possible and encouraged Mum to join in activities being provided; whether Mum decided to join in was a different matter. Rooms were clean and comfortable. The ability to have another chair in rooms for visitors to use may be welcome and a reminder on how to switch off the sensor alarms in rooms as I kept on setting the alarms off. We aim to arrange another respite stay soon. Thank you.
Thank you for your kind review. We will share this with the team.
Pelsall Hall is the most friendly but professional care home.The attention to detail and each residents needs is second to none.It is clean,the food is very good .my mom has been treated with dignity and gentle care.There are activities everyday but most of all I feel she is safe and extremely well looked after. Worth every penny.
Thank you for your kind review. We will share this with the team.
I have lived at Pelsall Hall for 3 years since coming here with my husband when he was terminally ill, and I was unable to care for him myself. The staff here showed great care and respect for him until his life ended. I stayed here and have found companionship from both staff and patients. The food is plentiful, drinks are available at all times, and we do various activities. Staff dress up as appropriate on special days. I am quite content with the thought that I will be here until my life ends.
Thank you for your kind review. We will share this with the team.
Clean, pleasant, safe environment with good facilities and lovely garden
Flexible to meet the needs of residents.
The staff member who usually organised activities was absent for the whole of November and then left - but may have now been replaced.
It took a long time for the toilet in dad's room to be repaired. Overall facilities are good though.
I couldn't be more pleased with the wonderful care Pelsall Hall provided to my mum. She has dementia but is looked after well, and she thoroughly enjoys all the well-designed stimulating activities that the staff provide. She has a nice room with views of the trees and garden. My grateful thanks to the manager and all of the great staff who care for Mum with such dedication. I live in Australia, so I only see Mum for a few weeks each year, so I would like to add an extra special thank you to the brilliant social media team. I see pictures of Mum most days, always looking happy and engaged with what is going on. Thank you all for everything you do!
Thank you for your kind review. We will share this with the team.
Now that Mom has settled into the home, it is clear that she is very happy and secure there. She enjoys the activities, which include crafting, singing, children visiting and games. (Previously in her own home, she spent all day in front of the TV). The carers all know her by name and ensure she is well-fed and watered and has everything she requires. My grateful thanks go to the staff of Pelsall Hall.
Thank you for your kind review. We will share this with the team.
My mum recently stayed for her first ever visit to a care home for almost three weeks respite care at Pelsall Hall and I couldn't be more pleased with the service we received from the home manager and all of the staff. They looked after Mum so well and I could sense a positive change each time I called as she settled into the home and the routine. It was a huge weight off my shoulders to know she had round-the-clock care and I could switch off and enjoy my holiday. The home is spotlessly clean and set in beautiful gardens. Mum has nothing but good things to say about all of the staff and in particular the food! I really wanted this to be a positive experience for Mum and I truly do think that it was and I thank everyone very much for that. I have no hesitation recommending the home for anyone in a similar situation and I hope Mum will be made welcome again in the near future.
Thank you for your kind review. We will share this with the team.
We have been delighted with the care and attention that our mother receives at Pelsall Hall. The dementia knowledge and experience of the staff have helped to settle our mum into the home. Moving a parent is never an easy decision to make, and very disorientating for someone with dementia, but Pelsall Hall has made that decision so much more bearable and knows how to interact with Mum. Mum is now in safe hands and looked after with care and dignity. She joins in activities, which we are able to access through social media, and the activities are so varied and entertaining: animals, singers, nursery children, painting, and games, there are always things going on. She always talks fondly of where she is and the staff that support her. We cannot thank the staff enough, from the carers to the caterers to the activity coordinators, to the cleaners, and to the management. We feel so lucky to have Mum living at Pelsall Hall!
Thank you for your kind review. We will share this with the team.
The home is beautiful. The staff are fantastic, you can tell that everyone genuinely cares for the residents and nothing is too much trouble for them.
Thank you for your kind review. We will share with the team.
Our mum was in Pelsall Hall from August 2021 until she passed away on 31st August this year. I honestly can’t speak highly enough of all of the care, love and support that Mum, and us as a family, received. All of the staff right across the board, management, carers, catering and all of the other members of the extended team always dedicated time and honestly were off the scale with care and attention. We couldn’t have wished for a more lovely environment for Mum to live in.
Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.
They and the family, have found all the staff whatever their role to be outstanding, patient, helpful and understanding.
Mom and Dad each have dementia but they are at different stages with quite different needs. The management and staff have managed from day one to give them all the support and care that they each need. All their medical requirements are taken care of and they are now eating well having meals that are appetising, well-balanced and nutritious.
It is a great relief to us all to see that our parents are being kept safe and well in such a warm and friendly environment.
My mother-in-law recently moved to Pelsall Hall. This was a difficult move for all of us after caring for her in her own home but we feel that she is safe and well cared for at Pelsall Hall. The staff have been supportive and are kind and caring towards her. There always seem to be activities taking place. My mother-in-law loves the children's visits. The surroundings are pleasant and attractive, everything is very clean.
it wasn't an easy transition for the family to move our mother to a care home, but having visited several care homes we felt Pelsall Hall sounded right, felt homely and safe. Mother's room has everything she needs and to be able to put special touches to her room makes it feel like home from home. The gardens are kept beautiful and the carers have taken my mother out for walks around the garden and into the village which she enjoys. I feel more reassured that she is in a safe environment being looked after. The meals are to a high standard with a variety to choose from and care is taken that they are nutritious.
There is a wide range of activities my mother has enjoyed including red nose day and Easter activities where she participated in parties and craft making.
I am informed of my mother's progress regularly and can contact them at any time if I have a question with understanding from Staff.
All staff and I do mean all, from management to handyman right across the board are so kind and patient with mom. They have been proactive to her changing needs. Liaising with medical staff and supporting us to get mom the right help and treatment. Knowing mom is in their hands has enabled me to get a better night's sleep. They also take time to check I am ok too and offer reassurance, advice or even a hug when needed despite being busy. I can't thank them enough.
Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.
Pelsall Hall staff are dedicated, friendly and sensitive to their residents. They keep us well informed at all times. They always go above and beyond to make their residents happy and comfortable. The home itself is immaculate. Meals are excellent, and I always feel welcome when I visit here.
Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.
Mum has been a resident in Pelsall Hall for five years and has been well care for throughout this time, with her care being tailored to her gradual deterioration due to dementia. As a visitor to Pelsall Hall myself, I have been made to feel at home, made most welcome and informed throughout. I am moving away shortly but this is made easier for me knowing that mum will continue to receive exemplary care as always.
Thank you for your kind words. It is a privilege to be able to care for your Mum. We will share your comments with our staff team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Pelsall Hall.
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Meet the Team (8)

Hello my name is Wendy Clifton and I am Home Manager at Pelsall Hall.
I aim to provide whole-person care by addressing the physical, emotional and spiritual needs of our residents. As a home we provide the highest quality of care in a secure, happy and homely environment. The care, comfort and well – being of the residents is of paramount importance to me and my team.
We hope to see you for a visit to Pelsall Hall.

I have been in care for over 35 years. I joined Pelsall Hall as a Care Supervisor and have never looked back. Now, as Deputy Manager, I support Wendy to ensure the home is a great place for residents and staff. What I love the most about my job is that I am not part of a single team but support everyone to ensure everything is in place to help residents thrive. The best part of my role is helping residents have a meaningful and fulfilling life for as long as they're with us, including at the very end. Seeing residents happy and families feeling truly supported throughout makes everything worthwhile.

I have worked in care for over 20 years and I find putting a smile on our resident’s faces and giving the best care possible very rewarding. It’s important for residents to feel included and assisted to make their own choices. When I am not working my hobbies include baking & decorating cakes, seeing my family and looking after my pets.

I have worked for Greensleeves Care for 9 years and really enjoy my role. It’s a varied and sometimes demanding job dealing with staffing, purchasing and residents. It gives me the opportunity to chat residents and get to know their families a little. Outside of work, I enjoy spending time with my family and my shih tzu named Lilly who tries to keep me fit.

I joined in the summer of 2025, straight after sixth form. I really wanted to get into care as I wanted to make a real difference to families, helping them know their loved ones are safe. We do all sorts of activities, from colouring to karaoke! There is a real range, and we also enjoy outings. This place has made a lasting impression on me, and I am looking forward to continuing to support our residents.

I love my role as a Senior. I joined the home as a carer in 2021 and became a senior a couple of years later. I studied Level 3 in college and joined the community care team before coming to Pelsall Hall. My absolutely favourite part of the role is supporting our residents - catering to their different needs and personalities. It is like a massive family here - everyone gets along and there is a huge amount of respect. It is just a lovely place to live and work!

I started at Pelsall Hall in 2023 - my first job as a carer. I moved into care after working as a chef and deciding I wanted to get a bit more satisfaction from my working life. The best part of being at Pelsall Hall has to be the interaction with the residents - getting to know them, sharing a chat, a joke or a game. Being a male carer is a bit unusual, but it doesn't bother me at all - we all get along really well.

I joined Pelsall Hall in 2007 - my first role in care after being a painter and decorator all my life. We do a bit of everything - decorating, repairs, changing bulbs, testing temperature or putting pictures up for residents. There's always something new to be done, and whatever needs doing, I get it done!
Frequently Asked Questions about Pelsall Hall
What types of Care is Pelsall Hall registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pelsall Hall have?
There are 41 Single Rooms.
What are the Facilities & Services at Pelsall Hall?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pelsall Hall to the centre of Walsall?
3.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pelsall Hall to verify any information. View our terms and conditions. Pelsall Hall has an Enhanced Service -more info.