






Pelsall Hall is a leading not-for-profit care home in the village of Pelsall near Walsall, set in a refurbished historic building with extensive grounds.
The home offers 24-hour personalised residential and dementia care, equipped with 39 spacious bedrooms and welcoming facilities including comfortable lounges, large accessible grounds and a gardening courtyard.
Part of top rated charitable care provider Greensleeves Care, Pelsall Hall is also one of the most widely recommended dementia...
Care Provided by Pelsall Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Pelsall Hall for full pricing details and T&Cs.
Contact Pelsall Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Wendy Clifton(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (36)
Pelsall Hall Reviews (59)
Pelsall Hall has a Review Score of 9.5 (9.540) out of 10, based on 9 reviews in the last 2 years.
Over all time Pelsall Hall has 59 reviews.
The love and care of all the staff and all they do for me is excellent. I am enjoying my stay here.
Many thanks for your positive review.
Both my parents lived at Pelsall Hall from May 2013. My Dad died during November 2017 and my Mum during August 2018. Pelsall Hall administered end of life care to both of them (Dad aged 98 and Mum aged 90 who suffered from Dementia). I have written personally to Pelsall Hall to thank them for looking after my parents in an exemplary fashion since 2013. Management and staff at this care home are exceptional. I recommend the home. It was recommended to me by my neighbour, a doctor (now deceased) who had a friend as a resident at the home. I cannot thank all at Pelsall Hall enough. They made my parent's lives worth living. I know both of them would agree. My Dad told me he thought they were very fortunate that my wife and I had found Pelsall Hall for them. Prior to moving to Pelsall Hall, my parents lived in their own bungalow in North Wales. Social Services said they could no longer look after themselves following falls and hospital admittance. They were self-funding.
Many thanks for your positive review.
12 months ago I would have given a different review. The past 12 months I have seen considerable improvements that the new manager has introduced. The residents seem to be happier and are involved in entertainment, games etc keeping them active.
Many thanks your positive review.
I am very pleased with the care in Pelsall Hall. Staff and management have been very helpful.
Thank you very much for your kind words.
On top of the above, activities are wonderful. Fun days out, part days in so I cannot speak highly enough of Pelsall Hall. We are also made very welcome.
When my father passed away, Pelsall Hall was highly recommended to myself and family, as my mother was unable to stay in her home. It has met and exceeded all our expectations. It has a lovely, friendly, welcoming feel. All staff always acknowledge everyone and encourage the residents to socialise and also be as independent as possible. The care is exceptional and there are always activities and parties planned which all residents seem to enjoy immensely. Staff and management are so supportive and I would not hesitate to recommend Pelsall Hall to others.
We find this a very good care home with very caring staff. Food is very good and we are very satisfied.
Very good experience for my fahter in law. He spent 12 months at Pelsall and had fond memories with every one. Thanks to the Manager and all the staff. Wonderful caring people.
It has been compassionate, professional and they have cared for her every need.
Her end of life care was excellent and I knew she was in safe hands.
They not only provided personal care but signposted to GP/District Nurses as necessary.
Would highly recommend to other potential residents.
I have visited my partner at Pelsall Hall several times a week for the last 5 years. I have always found the caring attitude of the staff to be exemplary and unwavering. The homely and friendly atmosphere is immediately apparent. It is very reassuring to know that one's loved one is in safe hands. Keep up the good work.
I was extremely pleased with the standard of care and attention that my wife received at Pelsall Hall and has done since her admission almost a year ago and I have no hesitation in recommending this home to anyone in need of social care.
Staff could not have made his last years any happier and it was clear that he was 'loved'
Management and staff are second to none and I will always remember Pelsall Hall as an excellent place, managed by real professionals who make it clear that residents are the priority - Staff extremely caring and nothing is too much trouble
The environment is like a 5* hotel, beautiful bedrooms etc.
I would recommend anyone looking for a care home visit Pelsall Hall.
Staff were friendly, kind and helpful. So clean. Felt like we were entering a quality hotel on holiday. The Manager was so supportive and informative. Such a warm, friendly feeling about the place. My uncle is so excited about living here.
There were good layouts in the communal areas so residents could interact with each other.
Very friendly staff. Very clean rooms. Outlook is good, secure.
Lovely clean home, food choice good. Caring staff who work extremely hard, at times there could do with more staff. Pelsall Hall is safe and secure and residents are treated with dignity and care. The permeant staff really know their residents and how to meet their needs.
My mother has become a recent resident at Pelsall Hall. I cannot speak highly enough of the outstanding care and kindness that she has been shown at this time. From the management team through to all the staff my family has been treated with great respect and compassion. The care that my mother has received has been exceptional and delivered in a completely profession and caring way. The Home itself is clean and well presented and I am delighted with the standard of my mother's room. My mother has settled well and this is a tribute to the attention of the staff.
I would unhesitatingly recommend Pelsall Hall.
My Aunty was admitted to Pelsall Hall in May 2010. Sadly she passed away in April this year. During her stay at Pelsall Hall she was made most comfortable. The staff were extremely kind and friendly, not only to her but also to ourselves. She was always well looked after to the highest standard. We had no reservations that her needs were well attended to and I will always be forever grateful.
Pelsall Hall is a wonderful, caring and very homely place. From our first initial contact with Pelsall Hall just over 2 years ago, we knew this was the best place our mom could be. We have experienced lots of happy moments at the home with mom- there is always lots of family events going on. I.e. Christmas shows, singers, animal visits, musical events, summer fair and bonfire night display. Everyone is always welcome. The care mom receives is fantastic and the attention shown by the staff to mom and all the other residents is genuine and comforting to see. After a spell in hospital in January 2016 we were so glad to be able to bring mom back home to Pelsall Hall where we know she is safe and well looked after.
Pelsall Hall is to sum up in one word is "Brilliant" my father came here nine weeks ago. It is a great relief to know my father is here knowing, how well he is here. The home is spotless, the food great, great room always clean and tidy. When I see dad, he seems to improve on every visit looking calm and relaxed. He is very well groomed and looks great! I think it is very important to know how good the staff are here, very kind, caring and helpful. As a family and on behalf of my dad "Thank you".
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Pelsall Hall.
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Meet the Team (8)

Hello my name is Wendy Clifton and I am Home Manager at Pelsall Hall.
I aim to provide whole-person care by addressing the physical, emotional and spiritual needs of our residents. As a home we provide the highest quality of care in a secure, happy and homely environment. The care, comfort and well – being of the residents is of paramount importance to me and my team.
We hope to see you for a visit to Pelsall Hall.

I have been in care for over 35 years. I joined Pelsall Hall as a Care Supervisor and have never looked back. Now, as Deputy Manager, I support Wendy to ensure the home is a great place for residents and staff. What I love the most about my job is that I am not part of a single team but support everyone to ensure everything is in place to help residents thrive. The best part of my role is helping residents have a meaningful and fulfilling life for as long as they're with us, including at the very end. Seeing residents happy and families feeling truly supported throughout makes everything worthwhile.

I have worked in care for over 20 years and I find putting a smile on our resident’s faces and giving the best care possible very rewarding. It’s important for residents to feel included and assisted to make their own choices. When I am not working my hobbies include baking & decorating cakes, seeing my family and looking after my pets.

I have worked for Greensleeves Care for 9 years and really enjoy my role. It’s a varied and sometimes demanding job dealing with staffing, purchasing and residents. It gives me the opportunity to chat residents and get to know their families a little. Outside of work, I enjoy spending time with my family and my shih tzu named Lilly who tries to keep me fit.

I joined in the summer of 2025, straight after sixth form. I really wanted to get into care as I wanted to make a real difference to families, helping them know their loved ones are safe. We do all sorts of activities, from colouring to karaoke! There is a real range, and we also enjoy outings. This place has made a lasting impression on me, and I am looking forward to continuing to support our residents.

I love my role as a Senior. I joined the home as a carer in 2021 and became a senior a couple of years later. I studied Level 3 in college and joined the community care team before coming to Pelsall Hall. My absolutely favourite part of the role is supporting our residents - catering to their different needs and personalities. It is like a massive family here - everyone gets along and there is a huge amount of respect. It is just a lovely place to live and work!

I started at Pelsall Hall in 2023 - my first job as a carer. I moved into care after working as a chef and deciding I wanted to get a bit more satisfaction from my working life. The best part of being at Pelsall Hall has to be the interaction with the residents - getting to know them, sharing a chat, a joke or a game. Being a male carer is a bit unusual, but it doesn't bother me at all - we all get along really well.

I joined Pelsall Hall in 2007 - my first role in care after being a painter and decorator all my life. We do a bit of everything - decorating, repairs, changing bulbs, testing temperature or putting pictures up for residents. There's always something new to be done, and whatever needs doing, I get it done!
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