






Pelsall Hall is a leading not-for-profit care home in the village of Pelsall near Walsall, set in a refurbished historic building with extensive grounds.
The home offers 24-hour personalised residential and dementia care, equipped with 39 spacious bedrooms and welcoming facilities including comfortable lounges, large accessible grounds and a gardening courtyard.
Part of top rated charitable care provider Greensleeves Care, Pelsall Hall is also one of the most widely recommended dementia...
Care Provided by Pelsall Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Pelsall Hall for full pricing details and T&Cs.
Contact Pelsall Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Wendy Clifton (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2008
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (36)
Pelsall Hall Reviews (59)
Pelsall Hall has a Review Score of 9.5 (9.466) out of 10, based on 9 reviews in the last 2 years.
Over all time Pelsall Hall has 59 reviews.
My sister and I did alot of scan searching to finally conclude our Mam was too vulnerable to live alone; she had a diagnosis of mixed dementia, and over New Year, had become quite unwell, landing to a long hospital stay. We then began our sech for a suitable care home that we felt would meet the needs of our Mam. We choose Pelsall Hall as it ticked every box ie, clean, fresh, lovely rooms and gardens, but more importantly, the welcoming and caring feel we felt from the beginning. Mam is happy here and well looked after.
Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.
My mom came to Pelsall Hall in March this year. I can't speak highly enough about this lovely home and the dedicated, kind, caring and extremely hardworking staff. My mom has thrived and, most importantly, happy. She loves the food. The rooms are spacious, and the home is immaculately clean. My sister and I looked at a number of homes for Mom, and within five minutes of walking through the doors, we knew this was the one.
We are very pleased with the care our brother has received since he has been in Pelsall Hall. The staff are second to none. The place is clean, all the staff are pleasant. We would recommend it to anyone.
I would like to say a big thank you to all the management care workers and cleaners at Pelsall Hall. I recently had to move my parents from a care home they were settled in as it was closing. This was a stressful time for both them and myself. They have different care needs and were both extremely anxious about moving. All the staff at Pelsall Hall have treated them with understanding and kindness. All the staff are friendly and approachable and my parents are now settled and happy. I would strongly recommend Pelsall Hall.
The family chose the care home because another relative had stayed here on an earlier occasion. Her stay was comfortable and she enjoyed the time there. Since my aunt has been in residence, she has been extremely happy. We cannot praise the staff enough for their care and attitude towards our aunt's comfort.
Dear Reginald, thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share them with our staff.
Most of the staff were very kind and showed empathy. Unfortunately one or two let the side down. With an attitude and lack of compassion. During the 48 hours of my nan's death, we were extremely let down by the home. My nan suffered when it could have been prevented. It is still very painful when I think about my nans final days and hours. Before this tragic event, I would of recommended Pelsall Hall. But no more!
Thank you for your review. We take matters of dissatisfaction very seriously and would like to take this opportunity to reassure you that care plans and medical advice were meticulously followed throughout and was communicated at the time with the next-of-kin.
Myself and my care team pride...
My aunt has been in Pelsall Hall following a diagnosis of dementia, and she was unable to be at home as she lived alone. Since being in Pelsall Hall, she has improved in confidence; she responds to the love and care she receives. She is now safe and well cared for, freeing my time with her to be happy and enjoyable. As family members, we have been made welcome, and during what has been a hard time for care home staff, time has been made to reassure us and help through the process of placing a loved one in this setting. Excellent.
Thank you for your kind words. It has been a privilege to be able to care for your aunt, and we are delighted she enjoys her stay at Pelsall Hall.
Caring and supportive towards residents, professional, helpful and communicative towards relatives and residents. A well run friendly home.
Thank you for your kind words. We will share your nice comments with our staff.
It was a difficult decision to look for a care home for dad as he had lived with me for 6 years since losing mum, but I was starting to struggle. My son found Pelsall Hall, and all stresses and worries have been removed from me. From the start, everyone has been pleasant, reassuring, and professional. Dad has been here now for 7 weeks. He has settled really well and we are both very impressed with the standard of care and the cleanliness, not to mention he raves about the food! I needn’t have worried. Everyone is so friendly and caring. At the age of 93 dad has now new friends and a new lease of life. Thank you, everyone.
Right from the initial contact with Prelsall Hall, we were dealt with in a very professional and friendly manner. Our sister-in-law was made very welcome and she quickly settled down in the home very quickly. She remained happy and contented throughout the stay with the home and this greatly aided her recovery.
I have been extremely pleased with the care my mother has received since January 2021. All the staff have been experts in their field, putting myself and my family at ease at this time. Not being able to visit Mom was difficult as I cared for her for many years, but with video calls and phone calls, we got through. Well done, Pelsall Hall.
My dad died just over two years ago aged 93, although this was terribly traumatic for all the family it now also meant my mom would be left on her own after 65 years of marriage, she was lucky to still have good health and a strong mind and with a lot of support from the family she was coping quite well, as the time went by we could see a slow but concerning reduction in both her mental and physical abilities, in 18 months we had gone from visiting once a day to three times a day and realised we could no longer provide the level of care she needed, we looked at lots of options but was lucky to find Pelsall Hall on the doorstep, after a number of virtual meetings and phone conversations we were convinced this was the perfect place for mom, she settled in very quickly and we have seen a steady improvement in both her mental and physical abilities, we can’t praise all the staff enough as they have worked tirelessly to ensure mom is now receiving the level of care she now needs and deserves.
I have always found the staff and management very approachable, helpful and friendly and would certainly recommend the home.
Thank you for your kind words. We are delighted that your Mum has settled so well at Pelsall Hall and she is happy with the care she is receiving. We will share your nice comments with our staff.
I chose this care home as I researched and found it the best in the area local to the family. The staff are wonderful, caring and professional. My mother is content and takes part in activities when she can. The rooms are kept clean and tidy. The food is most acceptable. The response to covid has been extremely good. We have always felt welcome by management and staff.
Thank you for your lovely review and kind words. We will be delighted to pass your feedback to our staff at Pelsall Hall.
My aunt has only been with Greensleeves for a short time initially for respite care and due to the Coronavirus situation we have very restricted access to the inside of the home, but with staff etc that we have had contact with it seems that we have chosen an excellent care home long term.
Thank you for your kind review. We greatly appreciate your feedback which we will share with our staff at Pelsall Hall.
The initial conversations and the support during Mum's stay has been exceptional. The family were unsure if Mum would be able to live independently again but within 6 weeks she was a different woman thanks to the above and beyond support from all the staff at Pelsall Hall.
Mum's medication was reduced which reduced her confusion and tremors and increased her mental capacity and speech which is better than its been for years!
Mum said "The girls are marvellous and helped me an awful lot doing day to day activities, playing bingo, painting my nails and making cards."
The staff were always really helpful to the family with any requests or keeping us up to date.
Thank you so very much for all you have done. We feel like our mum has come back to us!
Thank you for your lovely heartfelt comments. We greatly appreciate your feedback and will pass your comments to our staff.
I would recommend Pelsall Hall and am glad that dad spent his final years amongst friends in a safe and comfortable environment where relatives and visitors were always welcomed.
Staff at Pelsall hall reversed some of my father's poor sleeping habits, rehabilitated him and gave him his dignity back. They gave me my father back. Thank you.
My mum has been in Pelsall Hall since 2005, after the care she has received, I can only say how fortunate I am to say a Big Thank You to all the staff for looking after her. Mum has dementia and I can appreciate how difficult it must be to look after her everyday needs. She will not get better, it's an awful disease that affects so many people. Thank you for all that you do.
The whole home, gardens, kitchen and offices are highly commendable. My cousin came into Pelsall Hall directly from hospital and not in the greatest condition. But the care, attention and help she has received have been first class. She is a lively active lady and loving life at Pelsall Hall.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Pelsall Hall.
Awards / Recognitions (23)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Pelsall Hall.
Meet the Team (8)

Hello my name is Wendy Clifton and I am Home Manager at Pelsall Hall.
I aim to provide whole-person care by addressing the physical, emotional and spiritual needs of our residents. As a home we provide the highest quality of care in a secure, happy and homely environment. The care, comfort and well – being of the residents is of paramount importance to me and my team.
We hope to see you for a visit to Pelsall Hall.

I have been in care for over 35 years. I joined Pelsall Hall as a Care Supervisor and have never looked back. Now, as Deputy Manager, I support Wendy to ensure the home is a great place for residents and staff. What I love the most about my job is that I am not part of a single team but support everyone to ensure everything is in place to help residents thrive. The best part of my role is helping residents have a meaningful and fulfilling life for as long as they're with us, including at the very end. Seeing residents happy and families feeling truly supported throughout makes everything worthwhile.

I have worked in care for over 20 years and I find putting a smile on our resident’s faces and giving the best care possible very rewarding. It’s important for residents to feel included and assisted to make their own choices. When I am not working my hobbies include baking & decorating cakes, seeing my family and looking after my pets.

I have worked for Greensleeves Care for 9 years and really enjoy my role. It’s a varied and sometimes demanding job dealing with staffing, purchasing and residents. It gives me the opportunity to chat residents and get to know their families a little. Outside of work, I enjoy spending time with my family and my shih tzu named Lilly who tries to keep me fit.

I joined in the summer of 2025, straight after sixth form. I really wanted to get into care as I wanted to make a real difference to families, helping them know their loved ones are safe. We do all sorts of activities, from colouring to karaoke! There is a real range, and we also enjoy outings. This place has made a lasting impression on me, and I am looking forward to continuing to support our residents.

I love my role as a Senior. I joined the home as a carer in 2021 and became a senior a couple of years later. I studied Level 3 in college and joined the community care team before coming to Pelsall Hall. My absolutely favourite part of the role is supporting our residents - catering to their different needs and personalities. It is like a massive family here - everyone gets along and there is a huge amount of respect. It is just a lovely place to live and work!

I started at Pelsall Hall in 2023 - my first job as a carer. I moved into care after working as a chef and deciding I wanted to get a bit more satisfaction from my working life. The best part of being at Pelsall Hall has to be the interaction with the residents - getting to know them, sharing a chat, a joke or a game. Being a male carer is a bit unusual, but it doesn't bother me at all - we all get along really well.

I joined Pelsall Hall in 2007 - my first role in care after being a painter and decorator all my life. We do a bit of everything - decorating, repairs, changing bulbs, testing temperature or putting pictures up for residents. There's always something new to be done, and whatever needs doing, I get it done!
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