Orchard House

The Walk, Withington, Hereford HR1 3PR
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9.8 31 Reviews
  • Orchard House, Hereford
Orchard House is a Hereford care facility that is owned by Shaw Healthcare and looks to provide an extensive range of care expertise to the elderly community and many with nursing needs.

Being part of the Shaw Healthcare portfolio, one of the UK's expanding care chains, the home has a great deal of resources and expertise to draw upon in order to implement successful care solutions.
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Care Provided by Orchard House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Contact Orchard House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Orchard House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Orris (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (28)

Orchard House Reviews (31)

9.8

Orchard House has a Review Score of 9.8 (9.773) out of 10, based on 16 reviews in the last 2 years.
Over all time Orchard House has 31 reviews.

Overall Experience
  • 28
  • 3
  • 0
  • 0
  • 0
Date Published
  • 31
  • 6
  • 9
  • 16
  • 15
Reviewer Connection to Orchard House
  • 12
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 31, showing 21-31
Review from Karl W (Son of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father took poorly in December 22 and I looked after him until March, at this point his health was declining and I knew I couldn't give him the care he deserved, then in April Dad moved into Orchard House. Whilst naturally reluctant to start, he now has the best team around him and feels part of
the furniture and safe, everything is taken care of and it allows me and Dad to have more quality time together. The staff are amazing not only with Dad that care and support and advice extends to me an only child. he has come right out of himself, he always tells me how great they are, he loves the food and his little trips out. He treats it like a hotel and they treat him like a king.


Thank you to the team. We are forever grateful to you all.

Reply from Michelle Orris, Home Manager at Orchard HouseThis is such a lovely review to read. The whole team feel privileged to be able to provide a safe, loving home for your Dad. Your kind words will be passed on.
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Review from Brian C (Husband of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the home/staff - everyone was excellent.
The only problem my wife mentioned was that she was the only respite resident in the home, so she could not stay with any other respite people and had to stay with the residents.
Reply from Michelle Orris, Home Manager at Orchard HouseThank you for taking the time to write this wonderful review; we really appreciate it. Your kind words will be passed on to the whole team.
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Review from Dian R (Partner of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Orchard House are excellent, caring and dedicated.
As relatives, we are made to feel very welcome and involved in the care offered. The food is fresh, wholesome and of good variety, plus refreshments.
The garden is beautiful, level and a peaceful space for residents and their families.
We are really grateful to everyone at Orchard House for their care and kindness.
Reply from Michelle Orris, Home Manager at Orchard HouseThank you for leaving us such a lovely review; we really appreciate it. Your kind words will be passed on to the whole team.
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Review from S H (Daughter-in-law of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law attended Orchard House daycare and short-stay respite, so when she was offered a permanent place there, we were very pleased. She settled in very well, and we were happy with the care she received. My mother-in-law enjoyed singing and having fun with the staff, I felt confident that
she was happy there, and I was always contacted if there were any issues or concerns.
Reply from Michelle Orris, Home Manager at Orchard HouseThank you for your kind words. We are so happy to hear this, and it will be passed on to our wonderful team.
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Review from D L (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is here and very well cared for - the staff are excellent. The food is lovely, and the entertainment is brilliant. My mother is very, very happy here. Every time I go out, the welcome from the staff and the care given to Mum are great.
Reply from Michelle Orris, Home Manager at Orchard HouseThank you for your kind comments. We are so pleased to hear that your mother is happy with us here at Orchard House. Your feedback will be passed onto the team.
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Review from R R (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent a few years at Orchard House before having to move onto a nursing home. I can’t fault the care that my mum received whilst staying there. The staff couldn’t do enough to support her and myself through a difficult period. I would recommend the care home to anyone that wants to ensure that
their relative/friend will be cared for as if they were family.
Thank you for all of the care you gave my mum.
Reply from Michelle Orris, Home Manager at Orchard HouseThank you for taking the time to write this lovely review, we really appreciate it. We are so privileged to have been able to provide this care for your mum. Your feedback will be passed onto the team.
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Review from M T (Daughter of Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at Orchard House for some months. Recently, he became unwell. Staff went above and beyond in trying to get a GP to see him. The care he got during this time was excellent.
Reply from Michelle Orris, Home Manager at Orchard HouseThank you for your kind comments. We are so pleased to hear that your father has settled in well and is receiving excellent care from our team.
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Review from S K (Daughter of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has had various periods of respite and day care over several years. Staff are wonderful, so caring and kind. After a recent spell in hospital, dad transferred for respite and there was a huge change for the better in 24 hours. Food and care excellent. He loves going there and it lifts his mood.
It feels like he's a member of the family going home. The staff deserve medals. Forever in their debt - Thank you.
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Review from Sue D (Daughter of Resident) published on 13 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of staff are kindness itself. They are professional and caring at all times. Exceptional activity leader/organiser.
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Review from Nicola R (Granddaughter of Resident) published on 5 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Orchard House highly enough, they continuously surpass expectations and show that they care about the residents instead of just being a business.
In addition to the high levels of care provided to residents, the staff are supportive of families who are coming to terms with their
relatives suffering the effects of old age and dementia, they always have time to talk to you and support you.
It really is a lovely place and I sleep easy at night knowing that my Grandmother is well cared for and happy in a safe and supportive environment sensitive to her needs.
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Review from Tracey & Alan (Daughter of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchard House (Hereford) is an outstanding care home. The staff are fantastic. The Senior Support Worker even came to see my Dad whilst on holiday). He has been in their care for a few years now and there has never been a time that we have been concerned about the care he receives. He is very poorly
at the moment and you can see that the carers and management staff love him as one of their own. The care he and others get is second to none. My husband and I would like to thank Orchard House staff for all their amazing work and kindness given to both ourselves and my Dad.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Orchard House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Orchard House is calculated as follows: ( (166 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Orchard House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Michelle

Michelle Orris

Job Title: Home Manager Joined: 2003

Hi, I'm the manager of Orchard House, where I ensure all processes run smoothly. Book a visit and start the journey to finding the best care for your loved one.

Craig

Craig O'Leary-Harris

Job Title: Service Administrator Joined: 2021

I started as a support worker and then became the service administrator. I love working in care as you meet so many different faces. Orchard House to me is a home from home and I always enjoy welcoming new residents and their families.

Georgina

Georgina Macklin

Job Title: Domestic/Catering Assistant Joined: 2023

I worked in schools all my life and joined Orchard House last year for a new change. I am a caring and loving person and like to look after people. I have loved my time at Orchard House so far and always aim to make me people laugh and have a good time.

Emma

Emma Hoskins

Job Title: Cook Joined: 2014

I have always worked in care, During my time at Orchard House I have had many roles, working my way up from a support worker to team leader level. Recently I joined the Kitchen as a cook. I enjoy cooking delicious meals for all our lovely residents.

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