Rosedale

Ashfield Crescent, Ross-on-Wye HR9 5PH
Review Us
9.1 27 Reviews
  • Rosedale, Ross-on-Wye
Situated in the heart of Ross-on-Wye, one of Herefordshire's most picturesque market towns and set within the Area of Outstanding Natural Beauty of the Wye Valley, Rosedale Retirement Home offers a warmth and character that is difficult to find elsewhere. With 24 beds, Rosedale provides the kind of intimate, personalised environment where residents are truly known as individuals - not room numbers.

Led by an experienced and dedicated management team with over two decades of frontline care expertise, every aspect of life at Rosedale is shaped by a genuine commitment to person-centred care. The home's values of dignity, respect, and independence are not simply words on a wall - they are lived out daily in every interaction, every decision, and every aspect of the care provided.
Rosedale prides itself on being a true home from home, where residents and their loved ones are actively involved in the running of the home. Their voices matter, their preferences shape daily life, and their families are always considered partners in care - not visitors.

Residents enjoy freshly prepared meals, a rich programme of activities, and the opportunity to take part in community life - including links with the Ross Meeting Centre, Memory Café, and the wider Dementia Friendly Ross-on-Wye initiative. For those living with dementia, this connection to the local community provides an invaluable sense of belonging and familiarity.

The home maintains strong relationships with local GPs, district nurses, and allied health professionals, ensuring residents receive joined-up, responsive healthcare as part of their everyday life.

For families, Rosedale offers genuine peace of mind - a place where their loved one is cared for with skill, compassion, and consistency, in surroundings that truly feel like home.
Show Rosedale on the Map

Care Provided by Rosedale

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1247

Rosedale Retirement Home's fees are inclusive of all person-centred care, meals and drinks, laundry, activities, and outdoor trips where possible. The home aims to ensure that residents have everything they need for a comfortable and fulfilling life without additional cost for day-to-day living.
Hairdressing, chiropody, and personal toiletries are not included within the weekly fee and are charged separately

The price(s) shown are provided by the care home. Contact Rosedale for full pricing details and T&Cs.

Contact Rosedale to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rosedale to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Autumn Days Care Ltd
  • Privately Owned

Person in Charge

  • Gaurav Menon (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 1

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (21)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Rosedale Retirement Home welcomes visitors at any time, with no restrictions on when loved ones may visit. The home encourages family and friends to visit freely, recognising the importance of maintaining close relationships in supporting residents' wellbeing.
    For those wishing to share a meal with their loved one, the home is happy to accommodate this with advance booking.

Rosedale Reviews (27)

9.1

Rosedale has a Review Score of 9.1 (9.104) out of 10, based on 4 reviews in the last 2 years.
Over all time Rosedale has 27 reviews.

Overall Experience
  • 22
  • 5
  • 0
  • 0
  • 0
Date Published
  • 27
  • 2
  • 2
  • 4
  • 23
Reviewer Connection to Rosedale
  • 13
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 1-20
Review from Lucy R (Daughter of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the 18 odd months that my father spent at Rosedale, he received care of the highest standards. He was admitted there in the early stages of Vascular Dementia. Formerly a very independant man, staff were patient and accomodating as he adjusted to his new surroundings. As the disease progressed
every effort was made to preserve his dignity where possible and to give him quality of life.
What is so lovely about Rosedale, is that it is not some flashy, faceless residential home with all the trappings, but more like a 'home from home'. Cosy, warm and welcoming with staff that genuinely care for the residents. I live some way away from Ross, but I could sleep safely in the knowledge that my father was now safe and in some cases, loved. My step siblings and I are very grateful to the care given by Gaurav and all of the team there.
We thank you with all our hearts.
Lucy, Bonnie and Dean
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie L (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum had was amazing and that's the carers cleaner and Cook and of course the manager they are all lovely people who can not do enough for the residence the residence always look clean and tidy the staff are always talking to them and doing entertainment with them the place is lovely and
clean and the food always looks lovely the manger doesn't sit in a office all day he is out on the floor joining in as well i have never seen a care home so amazing as i have worked in a few over the years i was going to move my mum closer to me in Bristol but when I saw the care my mum got i couldn't move her
Reply from Parvin Menon, Owner at RosedaleDear Debbie, thank you very much for those very kind words. It was our pleasure to look after your mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare M (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Rosedale since Spring 2024. She is in her nineties and was admitted to Rosedale as we could no longer cope with her dementia at home. She was very reluctant to enter a care home and honestly, her behaviour was quite challenging to the team. However, their care, patience,
and refusal to give up are exemplary and I cannot praise them highly enough. Always friendly, informative, and respectful they have sought ways to engage my mother in difficult times. The home is spotless and the home-cooked food looks delicious. The cook is always friendly and available for a chat. When my mum has needed medical attention they have kept me fully informed throughout and discussed options sympathetically. I cannot recommend them highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine G (Cousin of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the year that our cousin has been a resident at Rosedale we feel that her comfort and dignity have been at the centre of her care. Her complex medical needs have been investigated and met. The manager has always kept us informed about any changes that needed to be made and has spent time
with us to help us understand these changes. We have always felt that we could contact him with any concerns that we have had and have found the staff very approachable and kind. Every resident is seen as an individual with individual needs and things that they enjoy and the manager and staff make great effort to ensure that these different needs and likes are met. Our cousin's interest in gardening has been encouraged as has her enjoyment of walking. She always appears well-groomed and smart with nails beautifully painted. Meals are cooked fresh every day and smell delicious and the home is spotlessly clean. We feel that our cousin is not only safe but very well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith A (Son of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent service with superb communication. Very respectful and the care of the residents taken into account from every perspective. Extremely professional to deal with and all questions dealt with in a prompt and clear manner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin D (Nephew of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing the right care home for a loved one can be a difficult decision. We had to make that decision for my aunt. On our initial visit to Rosedale we were impressed with the manager's perception of my aunt's circumstances and his proposals to engage the appropriate services to manage her complex condition.
He ensured I was fully kept informed of all medical visits and discussions involving my aunt and always sought my opinion. I always found the carers polite and courteous and they provided excellent care for my aunt. She frequently told me how "kind" the carers were. When you come into the home you can immediately see and smell how clean it is kept. The meals are all freshly prepared and look substantial and nutritious. Sadly, my aunt passed away recently. We will forever be indebted to the manager, his wife, and each and every member of staff for their care and compassion shown towards my aunt.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A K (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly and caring home. The staff are very willing and helpful and the food is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine H (Respite Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent in every way. Initially I was a bit frightened to go to a care home after a stay in hospital however I am happy I ended up coming to Rosedale. The management husband and wife team have such passion to look after the residents and I have grown attached to the residents here at Rosedale. I have
really enjoyed my walks, the beautiful garden and the staff have been great. I am kept up to date with my medical needs and appointments. I especially enjoyed my trip with other residents and staff to the town. The chef's cake is out of this world! I would like to think one day, I would like to come and visit every one again. The care staff have been very compassionate with my personal circumstances. Thank you for everything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y P (Daughter of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend Rosedale Retirement Home.
First impressions were excellent, lovely double-fronted house with a front garden full of flowers, the manager was at hand to welcome me. We had spoken previously on the phone concerning Mum to gain some insight of the family and Mum’s likes
and dislikes. This broke the ice when we met up in person. Staff, brilliant, very friendly and caring. Treated with dignity.
The environment was very clean. The lounge area and dining area felt cosy, a bit like home or a small cosy hotel. Mum loved her room with patio doors opening up to a pretty enclosed courtyard, again full of flowers in tubs and raised beds and a cute water feature. We liked Mum’s room too and very pleased it had her own ensuite facility. Spotless.
An excellent relationship with GP surgery.
Rosedale’s manager and his wife and the owners ensured that Mum’s needs were met including her favourite food and drink requirements. Nothing was too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave B (Nephew of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ideal residential situation for my aunt and we are able to visit at any time. The care is exemplary and although when we moved my aunt there they had a poor CQC report it was clear that considerable effort was being made to address the failings as has been evidenced by the latest report and our own
observations.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham G (Husband of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have met the owners and staff and seen them with my wife, and have no hesitation in saying that she is being treated with dignity, care and affection - second to none. Also, the medical standards are first class.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Respite Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe, comfortable and well cared for here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J Y (Wife of Resident) assisted by family/friend published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has always been treated well in the last twelve months of being in Rosedale. The home has always been most caring of him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley M (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy for my mum to stay in Rosedale. Puts my mind at rest. Cosy and friendly like home from home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S R (Daughter of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In 2013 I moved my father to Rosedale from the care home which he had been placed in as an emergency measure by social services. The care home in North Wales was totally unsuitable and I looked at several care homes in the area around Ross on Wye but I was most impressed with my meeting with the manager
and the reassurances she gave me about the care my dad would receive. We discussed the problems that he was having with his behaviour and she suggested some ways that they would reassure him and settle him into the home.
At Rosedale he has been very happy and has said many times that he likes it there and feels that the staff are kind and considerate to his needs. He also likes the food.
The home is very clean and the resident's lounge and the bedrooms have plenty of light.
The staff are friendly and helpful and I feel that they care about my dad and want to help him have a good quality of life.
I have no problem communicating with the staff and they are always ready to discuss my dad’s problems and suggest ways to help him.
I know that I can always contact the managers to discuss aspects of my dad’s care as well as talking to the manager at the home and I always get good advice. The managers are at the home one day a week and we are able to have a general chat about my dad at these times also.
If I am away with work or on holiday I have every confidence that my dad will be taken care of and the doctor called if necessary. I feel that it takes a lot of strain off me to have this trust so that I can relax on holiday knowing that he is being well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Daughter of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has only been a resident for a few months but during this time his physical health has improved enormously, putting on weight and taking pride in his appearance. Refurbishment of the home seems to be ongoing as there are still areas that require TLC. Some of the residents who are able could
possibly benefit from a few interactive activities. Overall, we are happy with the care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith R (Daughter of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rosedale has such a lovely homely atmosphere. It is a home and not an institute. My mother says she loves living there. She feels very loved and cared for by all the staff. All the staff are amazing. They go above and beyond in their efforts to help the residents feel looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Daughter-in-law of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we first visited this home a year ago, we were impressed with the calm and homely atmosphere which stood out in comparison to many other homes we visited. My mother in law has been a resident for 8 months now and we still like the atmosphere. All staff are very attentive to the residents' needs,
they are patient, caring, friendly and creative. My mother in law and the other residents are well looked after and always seem content. All staff are not just doing a good job, they really seem to care for the residents and keep thinking of ways to make life easier for them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lyn S (Daughter of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rosedale is a very special place. I feel my mother is looked after so well. I feel she is treated with the most loving way by all the staff. I feel as so welcome when I arrive every day. My mother enjoys the food very much which is prepared every day in the kitchen which smells so good. I have only
praise for all concerned.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John M (Son of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mother (since February 2014) and my father (since October 2015) have lived and been very happy in Rosedale. Their shared room is excellent and the staff are very caring and sociable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.104)

Overview of Review Score

The Review Score of 9.1 (9.104) out of 10 for Rosedale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Rosedale is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.208 Points relating to the number of positive Reviews for Rosedale is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Rosedale

What types of Care is Rosedale registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rosedale have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Rosedale?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rosedale to the centre of Ross-on-Wye?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rosedale to verify any information. View our terms and conditions. Rosedale has an Enhanced Service - more info.