Rosedale, Ross-on-Wye, Herefordshire

Rosedale is a care home providing 24-hour personal care for older persons with dementia and/or with the physical disabilities associated with old age. Single rooms with ensuites are located on the ground floor and most of these rooms provide access to a secure courtyard.

Whilst at Rosedale, the residents have access to the full range of community health and social services including GPs, dentists, district nurses, CPNs and other healthcare professionals. The Home is located very close to town centre and all other amenities are also close by such as places of Worship & shops.
The home's aim is to provide a personalised care service which fully meets each individual resident’s needs with the following

The home provides service of the highest possible quality within the available resources to sustain and enhance each resident’s quality of life.

The service is delivered flexibly and sensitively, respecting each resident’s rights to make informed choices about their care and daily life..

Each resident’s needs and values are respected in matters of culture, religion, beliefs, disabilities and impairments.

Residents are able to maintain family and social contacts, and links with the local community.

Suitably trained and qualified staff are supported in their roles by an effective management team.

Owner: Autumn Days Care Ltd

Person in charge: Parvin Menon (Responsible Individual)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 2

Rooms with ensuite WC: 18

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rosedale: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 19 Nov 2017

Large Airy ground floor room with WC ensuite with access to Patio Garden. The Home provides personal care for persons over 65 years old in Categories DE and OP.

Reviews

9.6 Rosedale has a Review Score of 9.6 (9.641)

The Review Score of 9.6 (maximum of 10) for Rosedale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Rosedale in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.641 for Rosedale is calculated as follows: ( (89 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rosedale is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rosedale?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rosedale

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1

When we first visited this home a year ago, we were impressed with the calm and homely atmosphere which stood out in comparison to many other homes we visited. My mother in law has been a resident for 8 months now and we still like the atmosphere. All staff are very attentive to the residents' needs, they are patient, caring, friendly and creative. My mother in law and the other residents are well looked after and always seem content. All staff are not just doing a good job, they really seem to care for the residents and keep thinking of ways to make life easier for them.

How likely would you be to recommend Rosedale? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Rosedale is a very special place. I feel my mother is looked after so well. I feel she is treated with the most loving way by all the staff. I feel as so welcome when I arrive every day. My mother enjoys the food very much which is prepared every day in the kitchen which smells so good. I have only praise for all concerned.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my mother (since February 2014) and my father (since October 2015) have lived and been very happy in Rosedale. Their shared room is excellent and the staff are very caring and sociable.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rosedale is a friendly happy residential home. The care staff are warm, friendly, supportive and provide a secure, safe and pleasant environment for my mother. They treat her like a friend and equal whilst looking after her needs and day to day requirements.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

During my friends stay at Rosedale he has been cared for exceptionally well. He is always treated with the utmost respect and dignity and is perfectly content and happy in his environment. My friend's health fluctuates from time to time but a GP or nurse is always called immediately to ensure his health and well-being. The staff are always friendly, welcoming and helpful when I visit and show him patience and kindness.
My friend says " I am always being spoilt here and they help me to laugh and smile.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rosedale is clean and smells fresh, it is warm and the food is excellent. The staff are friendly to both residents and visitors. They treat my father as an individual and are kind and respectful. If I have any concerns about my father they will always take note and we can work out what to do together.
He has hearing problems and partially sighted and they are most patient with him and if I cannot get round to take him out for his daily walk they will take him for a short walk. I feel confident to go away on holiday knowing that he is safe and that if there are any concerns they will deal with them.
My Father is 97 years old and tells me that he is happy and content at Rosedale as they look after him so well. He has been there for 3 years now and hopefully has many more years there.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was cared for at Rosedale for the final years of her life, when she was suffering from increasingly severe dementia. During this time, the staff were caring and did their best to make sure that Mum was comfortable and clean. At times, this was a difficult task as her illness meant Mum was not always able to understand where she was or what was happening to her. Although I didn't visit regularly, living some distance away, my sister was there most days and both of us were happy with the way the staff related to both us and our mother.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother lived at Rosedale for the last three years of her life. During that time the care she received from all the staff was exceptional and of high quality. Her room was bright and airy and the lounge area comfortable and welcoming and there was always a choice of meals. I visited most days and because it is only a small home everyone became like a second family to me which was so important in the final weeks. I cannot praise them highly enough.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents stay at Rosedale. They are cared for in a kind and compassionate way keeping them safe and happy. The home is clean and well run with all meals being home cooked. The home has a very clean smell rather than any unpleasant odours sometimes found in other properties. The whole family commend Anna the manager and her team for a job very well done. Keep up the good work.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother is 94 and has Alzheimer's and other problems, she is extremely well looked after by kind and caring staff in a family atmosphere. I visit daily.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are polite, helpful and very very caring, I cannot praise highly enough for the care they give my mother.

How likely would you be to recommend Rosedale? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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