Rosedale

Ashfield Crescent, Ross-on-Wye HR9 5PH
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9.4 25 Reviews
  • Rosedale, Ross-on-Wye
Rosedale is a care home providing 24-hour personal care for older persons with dementia and/or with the physical disabilities associated with old age. Single rooms with ensuites are located on the ground floor and most of these rooms provide access to a secure courtyard.

Whilst at Rosedale, the residents have access to the full range of community health and social services including GPs, dentists, district nurses, CPNs and other healthcare professionals. The Home is located very close to town centre and all other amenities are also close by such as places of Worship & shops.
The home's aim is to provide a personalised care service which fully meets each individual resident’s needs with the following

The home provides service of the highest possible quality within the available resources to sustain and enhance each resident’s quality of life.

The service is delivered flexibly and sensitively, respecting each resident’s rights to make informed choices about their care and daily life..

Each resident’s needs and values are respected in matters of culture, religion, beliefs, disabilities and impairments.

Residents are able to maintain family and social contacts, and links with the local community.

Suitably trained and qualified staff are supported in their roles by an effective management team.

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Care Provided by Rosedale

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Owner
  • Autumn Days Care Ltd
  • Person in charge
  • Gaurav Menon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Rosedale Reviews (25)

Total of 25, showing 1-20
9.4

Rosedale has a Review Score of 9.4 (9.403) out of 10, based on 6 reviews in the last 2 years. Over all time Rosedale has 25 reviews.

Overall Experience

  • 20
  • 5
  • 0
  • 0
  • 0

Date Published

25
2
2
6
19

Review from Clare M (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Rosedale since Spring 2024. She is in her nineties and was admitted to Rosedale as we could no longer cope with her dementia at home. She was very reluctant to enter a care home and honestly, her behaviour was quite challenging to the team. However, their care, patience,
and refusal to give up are exemplary and I cannot praise them highly enough. Always friendly, informative, and respectful they have sought ways to engage my mother in difficult times. The home is spotless and the home-cooked food looks delicious. The cook is always friendly and available for a chat. When my mum has needed medical attention they have kept me fully informed throughout and discussed options sympathetically. I cannot recommend them highly enough.

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Review from Elaine G (Cousin of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the year that our cousin has been a resident at Rosedale we feel that her comfort and dignity have been at the centre of her care. Her complex medical needs have been investigated and met. The manager has always kept us informed about any changes that needed to be made and has spent time
with us to help us understand these changes. We have always felt that we could contact him with any concerns that we have had and have found the staff very approachable and kind. Every resident is seen as an individual with individual needs and things that they enjoy and the manager and staff make great effort to ensure that these different needs and likes are met. Our cousin's interest in gardening has been encouraged as has her enjoyment of walking. She always appears well-groomed and smart with nails beautifully painted. Meals are cooked fresh every day and smell delicious and the home is spotlessly clean. We feel that our cousin is not only safe but very well cared for.

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Review from Keith A (Son of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service with superb communication. Very respectful and the care of the residents taken into account from every perspective. Extremely professional to deal with and all questions dealt with in a prompt and clear manner.

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Review from Kevin D (Nephew of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right care home for a loved one can be a difficult decision. We had to make that decision for my aunt. On our initial visit to Rosedale we were impressed with the manager's perception of my aunt's circumstances and his proposals to engage the appropriate services to manage her complex condition.
He ensured I was fully kept informed of all medical visits and discussions involving my aunt and always sought my opinion. I always found the carers polite and courteous and they provided excellent care for my aunt. She frequently told me how "kind" the carers were. When you come into the home you can immediately see and smell how clean it is kept. The meals are all freshly prepared and look substantial and nutritious. Sadly, my aunt passed away recently. We will forever be indebted to the manager, his wife, and each and every member of staff for their care and compassion shown towards my aunt.

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Review from A K (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly and caring home. The staff are very willing and helpful and the food is excellent.

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Review from Christine H (Respite Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way. Initially I was a bit frightened to go to a care home after a stay in hospital however I am happy I ended up coming to Rosedale. The management husband and wife team have such passion to look after the residents and I have grown attached to the residents here at Rosedale. I have
really enjoyed my walks, the beautiful garden and the staff have been great. I am kept up to date with my medical needs and appointments. I especially enjoyed my trip with other residents and staff to the town. The chef's cake is out of this world! I would like to think one day, I would like to come and visit every one again. The care staff have been very compassionate with my personal circumstances. Thank you for everything.

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Review from Y P (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Rosedale Retirement Home.
First impressions were excellent, lovely double-fronted house with a front garden full of flowers, the manager was at hand to welcome me. We had spoken previously on the phone concerning Mum to gain some insight of the family and Mum’s likes
and dislikes. This broke the ice when we met up in person. Staff, brilliant, very friendly and caring. Treated with dignity.
The environment was very clean. The lounge area and dining area felt cosy, a bit like home or a small cosy hotel. Mum loved her room with patio doors opening up to a pretty enclosed courtyard, again full of flowers in tubs and raised beds and a cute water feature. We liked Mum’s room too and very pleased it had her own ensuite facility. Spotless.
An excellent relationship with GP surgery.
Rosedale’s manager and his wife and the owners ensured that Mum’s needs were met including her favourite food and drink requirements. Nothing was too much trouble.

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Review from Dave B (Nephew of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ideal residential situation for my aunt and we are able to visit at any time. The care is exemplary and although when we moved my aunt there they had a poor CQC report it was clear that considerable effort was being made to address the failings as has been evidenced by the latest report and our own
observations.

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Review from Graham G (Husband of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met the owners and staff and seen them with my wife, and have no hesitation in saying that she is being treated with dignity, care and affection - second to none. Also, the medical standards are first class.

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Review from C B (Respite Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe, comfortable and well cared for here.

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Review from J Y (Wife of Resident) assisted by family/friend published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has always been treated well in the last twelve months of being in Rosedale. The home has always been most caring of him.

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Review from Shirley M (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy for my mum to stay in Rosedale. Puts my mind at rest. Cosy and friendly like home from home.

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Review from S R (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2013 I moved my father to Rosedale from the care home which he had been placed in as an emergency measure by social services. The care home in North Wales was totally unsuitable and I looked at several care homes in the area around Ross on Wye but I was most impressed with my meeting with the manager
and the reassurances she gave me about the care my dad would receive. We discussed the problems that he was having with his behaviour and she suggested some ways that they would reassure him and settle him into the home.
At Rosedale he has been very happy and has said many times that he likes it there and feels that the staff are kind and considerate to his needs. He also likes the food.
The home is very clean and the resident's lounge and the bedrooms have plenty of light.
The staff are friendly and helpful and I feel that they care about my dad and want to help him have a good quality of life.
I have no problem communicating with the staff and they are always ready to discuss my dad’s problems and suggest ways to help him.
I know that I can always contact the managers to discuss aspects of my dad’s care as well as talking to the manager at the home and I always get good advice. The managers are at the home one day a week and we are able to have a general chat about my dad at these times also.
If I am away with work or on holiday I have every confidence that my dad will be taken care of and the doctor called if necessary. I feel that it takes a lot of strain off me to have this trust so that I can relax on holiday knowing that he is being well looked after.

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Review from C W (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only been a resident for a few months but during this time his physical health has improved enormously, putting on weight and taking pride in his appearance. Refurbishment of the home seems to be ongoing as there are still areas that require TLC. Some of the residents who are able could
possibly benefit from a few interactive activities. Overall, we are happy with the care.

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Review from Judith R (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosedale has such a lovely homely atmosphere. It is a home and not an institute. My mother says she loves living there. She feels very loved and cared for by all the staff. All the staff are amazing. They go above and beyond in their efforts to help the residents feel looked after.

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Review from A L (Daughter-in-law of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first visited this home a year ago, we were impressed with the calm and homely atmosphere which stood out in comparison to many other homes we visited. My mother in law has been a resident for 8 months now and we still like the atmosphere. All staff are very attentive to the residents' needs,
they are patient, caring, friendly and creative. My mother in law and the other residents are well looked after and always seem content. All staff are not just doing a good job, they really seem to care for the residents and keep thinking of ways to make life easier for them.

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Review from Lyn S (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosedale is a very special place. I feel my mother is looked after so well. I feel she is treated with the most loving way by all the staff. I feel as so welcome when I arrive every day. My mother enjoys the food very much which is prepared every day in the kitchen which smells so good. I have only
praise for all concerned.

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Review from John M (Son of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother (since February 2014) and my father (since October 2015) have lived and been very happy in Rosedale. Their shared room is excellent and the staff are very caring and sociable.

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Review from J W (Son of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rosedale is a friendly happy residential home. The care staff are warm, friendly, supportive and provide a secure, safe and pleasant environment for my mother. They treat her like a friend and equal whilst looking after her needs and day to day requirements.

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Review from Karen J (Friend of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my friends stay at Rosedale he has been cared for exceptionally well. He is always treated with the utmost respect and dignity and is perfectly content and happy in his environment. My friend's health fluctuates from time to time but a GP or nurse is always called immediately to ensure his health
and well-being. The staff are always friendly, welcoming and helpful when I visit and show him patience and kindness.
My friend says " I am always being spoilt here and they help me to laugh and smile.

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Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for Rosedale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Rosedale is calculated as follows: ( (57 Excellents x 5) + (14 Goods x 4) ) ÷ 71 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Rosedale is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Rosedale

What types of Care is Rosedale registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rosedale provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Rosedale have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Rosedale?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rosedale to the centre of Ross-on-Wye?

0.3 mile(s) as the crow flies, distance by road may be significantly further.