Rosedale

Ashfield Crescent, Ross-on-Wye HR9 5PH
Review Us
9.3 25 Reviews
  • Rosedale, Ross-on-Wye
Rosedale is a care home providing 24-hour personal care for older persons with dementia and/or with the physical disabilities associated with old age. Single rooms with ensuites are located on the ground floor and most of these rooms provide access to a secure courtyard.

Whilst at Rosedale, the residents have access to the full range of community health and social services including GPs, dentists, district nurses, CPNs and other healthcare professionals. The Home is located very close to town centre and all other amenities are also close by such as places of Worship & shops.
The home's aim is to provide a personalised care service which fully meets each individual resident’s needs with the following

The home provides service of the highest possible quality within the available resources to sustain and enhance each resident’s quality of life.

The service is delivered flexibly and sensitively, respecting each resident’s rights to make informed choices about their care and daily life..

Each resident’s needs and values are respected in matters of culture, religion, beliefs, disabilities and impairments.

Residents are able to maintain family and social contacts, and links with the local community.

Suitably trained and qualified staff are supported in their roles by an effective management team.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 24 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Autumn Days Care Ltd

Person in charge

  • Gaurav Menon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (2)

Rosedale Reviews (25)

9.3

Rosedale has a Review Score of 9.3 (9.267) out of 10, based on 5 reviews in the last 2 years.
Over all time Rosedale has 25 reviews.

Overall Experience
  • 20
  • 5
  • 0
  • 0
  • 0
Date Published
  • 25
  • 0
  • 2
  • 5
  • 20
Reviewer Connection to Rosedale
  • 11
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Pam B (Daughter of Resident) published on 1 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for at Rosedale for the final years of her life, when she was suffering from increasingly severe dementia. During this time, the staff were caring and did their best to make sure that Mum was comfortable and clean. At times, this was a difficult task as her illness meant Mum was
not always able to understand where she was or what was happening to her. Although I didn't visit regularly, living some distance away, my sister was there most days and both of us were happy with the way the staff related to both us and our mother.
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Review from Val P (Daughter of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Rosedale for the last three years of her life. During that time the care she received from all the staff was exceptional and of high quality. Her room was bright and airy and the lounge area comfortable and welcoming and there was always a choice of meals. I visited most days and
because it is only a small home everyone became like a second family to me which was so important in the final weeks. I cannot praise them highly enough.
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Review from Fiona R (Daughter of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents stay at Rosedale. They are cared for in a kind and compassionate way keeping them safe and happy. The home is clean and well run with all meals being home cooked. The home has a very clean smell rather than any unpleasant odours sometimes found in other properties. The whole family commend
Anna the manager and her team for a job very well done. Keep up the good work.
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Review from Alistair M (Son of Resident) published on 26 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 94 and has Alzheimer's and other problems, she is extremely well looked after by kind and caring staff in a family atmosphere. I visit daily.
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Review from David P (Son of Resident) published on 26 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are polite, helpful and very very caring, I cannot praise highly enough for the care they give my mother.
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Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Rosedale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Rosedale is calculated as follows: ( (46 Excellents x 5) + (14 Goods x 4) ) ÷ 60 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Rosedale is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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