Minster Road, Stourport-on-Severn DY13 8AT
Minster Grange Residential Home in Stourport-On-Severn is proud of their team’s efforts to support older people.
The home is a former manor house and grade-II listed building situated in the rural area of Dunley, five minutes from Stourport town centre.
Residents are able to bring their own furniture and pets to the home.
The care home's main aim is to help residents maximise their full potential in living a fulfilling and enjoyable life.
Doctors visit as required and monthly reviews are held to ensure the physical and mental well being of the individual. The home also provides hairdressing, podiatry, manicures, reflexology, entertainment and seasonal activities.
Resident's families and friends are respected and invited to visit without restriction. All meals served at Dunley are of the highest standard, with quality and freshness being the priority of the service.
Group: Monica Odedra
Person in charge: Trish Rogers (Manager)
Local Authority / Social Services: Worcestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 40+.
Single Rooms: 16
Shared Rooms: 5
Rooms with ensuite WC: 18
Facilities & Services: Respite Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Minster Grange Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Minster Grange Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Minster Grange Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.56 for Minster Grange Residential Home is calculated as follows: ( (51 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 84 Ratings = 4.56
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.635 Points relating to the number of positive Reviews for Minster Grange Residential Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.2 Target = 0.385
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Minster Grange Residential Home has a Review Score of 8.2 (8.195) from 7 Reviews
Review submitted from a Postal Card by Margaret G (Wife of Resident) on Thursday 29 June 2017. Relates to May 2017.
My husband went in for nine days respite care. He has dementia. This is the first time this has happened and I was very stressed at his coping with the situation. He did not understand where or why he was going. I need not have worried. The staff at Minster Grange were very kind. They looked after his every need. They even got him to engage in the activities.
I am so impressed with the home and staff. I am hoping to have more respite care and will ask for Minster Grange again if possible. I recommend it to everyone.
Thank you.
How likely would you be to recommend Minster Grange Residential Home? Extremely Likely
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Review submitted from a Postal Card by Patricia B (Daughter of Resident) on Wednesday 31 May 2017. Relates to May 2017.
Our mum has been in Minster Grange only a few months in that time she has been very happy and contented. Something we thought she would be against has proved very enjoyable for her. This, of course, is a reflection on the staff and management who are very professional at carrying out their duties. It is a pleasure to visit and see everyone happy and well cared for.
How likely would you be to recommend Minster Grange Residential Home? Extremely Likely
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Review submitted from a Postal Card by Paul B (Son of Resident) on Friday 27 May 2016. Relates to May 2016.
My mother has been in Minster Grange for almost six years. We have been delighted with the care and thoughtfulness of the staff throughout. Her individual needs have been well catered for and communication has been upgraded and real investment is taking place. Meals are well planned, the food is plentiful, well presented and healthy with individual needs and choices catered for. Visitors are always made welcome and staff have built good relationship with the service users and their guests. We are pleased my mother is looked after so well and we have great confidence in the end of life care being aware of many past experience of service user and their families over the years.
How likely would you be to recommend Minster Grange Residential Home? Extremely Likely
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Review submitted from a Postal Card by Geoff B (Brother of Resident) on Monday 23 May 2016. Relates to April 2016.
The care and help from the staff is very good.
How likely would you be to recommend Minster Grange Residential Home? Likely
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Review submitted from a Postal Card by Caroline G (Daughter of Resident) on Wednesday 18 May 2016. Relates to April 2016.
All the staff at the Minster Grange are lovely and so welcoming. Resident really took a shine to the carers and this helped with her taking her medication and stopped her being so disorientated. They have dealt well in emergencies and we hope service user can stay her long term.
How likely would you be to recommend Minster Grange Residential Home? Extremely Likely
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Review submitted from a Postal Card by Theresa E (Daughter of Resident) on Wednesday 24 February 2016. Relates to February 2016.
My mother has been a resident here for nearly two years. I feel happy about my mother being here and she is also very happy too. The staff are very friendly and approachable and nothing seems too much of a problem for them. The house is very clean and the atmosphere is always nice.
How likely would you be to recommend Minster Grange Residential Home? Extremely Likely
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Review submitted from a Postal Card by Russ J (Son of Resident) on Tuesday 12 January 2016. Relates to December 2015.
My mother (98years) has been at the home now for some 6 months and she thoroughly loves it. The staff are most caring and helpful and nothing is too much trouble for them. There is a complete feeling of warmth emanating from the home which gives me complete confidence that they know how to look after elderly residents. I am more than satisfied.
How likely would you be to recommend Minster Grange Residential Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Minster Grange Residential Home
Job Title: Resident Manager
Joined: 2008
Description:
Trish has worked in care for 7 years entirely at Worcestershire Care. Trish has worked her way through the care system, starting as a carer and swiftly progressing to a senior, team supervisor and culminating in her promotion to manager in 2015. Trish holds an NVQ level 2 & 3 in Health and Social Care, level 3 in Management, Dementia Awareness, End of Life Care and Mental Capacity & Deprivation of Liberties Awareness. Trish is currently working toward her NVQ level 5 in Health and Social Care management, she has also attended many training courses including Equality & Diversity, Safeguarding Audits, Health & Safety, Medication and First Aid. Trish is passionate about care truly believing she has found her vocation. In her spare time Trish enjoys visiting restaurants and socialising with her family, going to the gym and reading historic biographies.
There are currently no Care Home Idol entrants who have performed at Minster Grange Residential Home