Hartlands Care Home

Whitehall Street, Abbey Foregate, Shrewsbury SY2 5AD

Hartlands Care Home, Shrewsbury, Shropshire
Hartlands Care Home, Shrewsbury, Shropshire
Hartlands Care Home, Shrewsbury, Shropshire

Hartlands Care Home is a care provider experienced in delivering personalised Dementia care for residents. Located in the town of Shrewsbury, the facility is within easy access of a bus stop, train station and local amenities.

The ethos at Hartlands Care Home is to provide a homely environment where residents feel valued and are respected in their independence.

Spacious bedrooms, bathrooms and a large garden area await each resident offering relaxation and comfort.

Daily activities comprise of arts and crafts, music sessions and meals out. Local church and theatre visitors also attend Hartlands providing individuals with enjoyable entertainment and an opportunity to interact with others.

Nutritious and skilfully prepared meals are also available to residents which are cooked from fresh seasonal produce.

Professional and experienced staff are committed to ensure the highest standards of personalised Dementia care are maintained to meet the lifestyle needs of individuals.

Owner: Hartlands Care Home Ltd

Person in charge: Shaun Wyatt (Manager)

Local Authority / Social Services: Shropshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 31

Rooms with ensuite WC: 31

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Gardens for residents

Latest Care Quality Commission* Report on Hartlands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Hartlands Care Home has a Review Score of 8.7 (8.725)

The Review Score of 8.7 (maximum of 10) for Hartlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Hartlands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.741 for Hartlands Care Home is calculated as follows: ( (86 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.984 Points relating to the number of positive Reviews for Hartlands Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.2 Target = 0.484

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartlands Care Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hartlands Care Home

  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Very caring and well-organised home. Staff have excellent rapport with the residents and willingly take care of their needs. I couldn't be happier with this home.

How likely would you be to recommend Hartlands Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My aunt has been in this home for just over 12 months now and I couldn't be happier with the care she is receiving. The staff are all friendly and caring. Everything about this home is great and nothing is too much trouble.

How likely would you be to recommend Hartlands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hartlands is an amazing care home that has exceeded our expectations in every way. The staff are superb and treat every resident as if they were their own family. They constantly strive to maximise the quality of life of every resident. The management team are second to none and their determination to provide optimum care for all is clear among all the staff who it's plain to see love their work. We would have no hesitation in highly recommencing the Hartlands.

How likely would you be to recommend Hartlands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very happy with the way my mother is treated by the staff. They are very attentive, helpful and friendly. My mother is very happy there. The food is very good.

I have two complaints,
1) The staff do seem to get the washing mixed up as my mother sometimes ends up wearing other people's clothes.
2) The home does smell sometimes of urine.
Apart from these two "grumbles", I am pleased with everything else.

How likely would you be to recommend Hartlands Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and communication that Hartlands provide is excellent. My mum-in-law moved into Hartlands in October 2015. We have been very pleased with the service provided by them. We live many miles from Shrewsbury and are not able to visit on a regular basis. Hartlands keep us informed regularly of any changes in Mums health.
We think we have been very lucky to find such a caring residential home and would certainly recommend Hartlands in the future, particularly to families who find themselves in the same situation as ourselves.

How likely would you be to recommend Hartlands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been there for almost 3 years. She is very settled and happy there, and is popular with both staff and residents, with her amazing conversations and friendly nature. I see this for myself on my regular visits to her - always laughing.
I personally find the home a friendly place - the staff and management are very understanding, caring and regularly keep me informed if any problems arise with my wife. Contact with her doctors and their response, has been very good.
My only complaints are;
1) Facilities - Although her clothing is always marked by me, my daughter and I regularly find other residents clothing in her room or her own items missing. This is a regular occurrence.
2) Activities (outside only) - These have been sparse this year due to staff movements but a new co-ordinator has now been hired.

How likely would you be to recommend Hartlands Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When my mum went in the home in Jan 2015 it broke my heart, it's not a nice thing to have to do but she wasn't safe at home on her own. It all looked so drab and gloomy but I got to find out the care was very good, all staff are lovely so the surroundings are not important. The home has recently been taken over and already you can see a big improvement, brighter, new carpets, cups and saucers, all looking much better.

How likely would you be to recommend Hartlands Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

From the moment my mother went into The Hartlands I was reassured that she was in very good hands. I have been more than pleased with every aspect of her care. The home is now being refurbished and every detail is warm and inviting. The staff are all so kind and understanding and nothing is too much trouble for them.

How likely would you be to recommend Hartlands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Absolute angels. Time, compassion, care, attention in abundance. Every sensitivity to her requirements and needs, night and day. Every member of staff was exemplary.
Consummate professionals.
Mother-in-law was placed here to care for her after suffering a stroke and they were wonderful.
Everything about the place was a model of how things should be done.
The emphasis is upon 'caring' as it should be but they also cared for her dignity as well as her other needs.
They gave her comfort as though she were their own, so precious.
I cannot commend them highly enough for the standard of care given, her every need was tended to.
This is the best level of service that could possibly be offered, without flaw.

How likely would you be to recommend Hartlands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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