






Hartlands Care Home is a care provider experienced in delivering personalised Dementia care for residents. Located in the town of Shrewsbury, the facility is within easy access of a bus stop, train station and local amenities.
The ethos at Hartlands Care Home is to provide a homely environment where residents feel valued and are respected in their independence, creating a family feel. Staff are encouraged to spend quality time with...
Care Provided by Hartlands Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hartlands Care Home for full pricing details and T&Cs.
Contact Hartlands Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hartlands Care Home Ltd
- Private Owned
Person in charge
- Carolyn Fisher(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (30)
Visiting
- Families and loved can visit any time no restrictions.
Parking
- Parking available
Hartlands Care Home Reviews (60)
Hartlands Care Home has a Review Score of 9.6 (9.574) out of 10, based on 19 reviews in the last 2 years.
Over all time Hartlands Care Home has 60 reviews.
My mum was admitted to the care home a week before her 72 birthday as she has Alzheimer's. The care home has been very welcoming to us and my mum has settled in very well, she is enjoying singing and dancing. Like to help set tables at meal times. But the staff has been wonderful and yes I want my mum to stay there to x
Thank you for your kind words and for taking the time to leave us a review. We're delighted to hear that your mum has settled in so well and is enjoying the activities and helping at mealtimes. It means so much to know that you feel welcomed and supported.
I'm always warmly welcomed when I come to visit my friend. It is lovely to see her treated with dignity.
Thank you for your lovely feedback. We're pleased to hear that you feel warmly welcomed when visiting and that your friend is treated with the dignity and respect they deserve. I will pass on your comments to the team.
My brother-in-law has settled so well. He is quite happy. As a family, we are. The staff are so good at treating him with dignity and respect, likewise us, there is nothing that is too much trouble for them, even when busy. Lovely place! :)
Thank you for your wonderful review. We're delighted to hear your brother-in-law is happy and settled, and that you and your family feel supported. Your kind words will be shared with the team.
Staff and management are overall excellent. There's a good selection of activities. Wide variety of meal options with a different selcetion everyday. Good room sizes and places to feel comfortable, and time to themselves. Helped my grandad to feel more at home.
Thank you. We're delighted to hear that your grandad feels comfortable and at home, and that you found our staff, activities, meals, and rooms to be enjoyable and well suited. Your feedback means a great deal to our whole team, and we're grateful you took the time to share it.
A lovely care home with friendly, hard working and dedicated employees. Always greeted with smiles. We are happy that our grandad is in this care home.
Thank you so much for your kind feedback. We're really happy to hear that you're pleased with your grandad's care, and it's lovely to know our team's smiles and dedication are noticed.
I'm so grateful to the whole team for their dedication & sympathy. It's clear they really care about what they do, it shows every day. Thank you for giving me peace of mind and for giving Dad such a lovely home.
Thank you so much for your kind words. Were truly touched to hear that you feel supported and that your father is happy with us. Our team is dedicated to providing care with compassion, and it means so much to know that our efforts have brought you peace of mind. Were grateful to have the opportunity to care for your Dad and to make him feel at home
My father has been at the Hartlands for 18 months and has been looked after well. The staff and management have always been really approachable and helpful.
Thank you so much for sharing your experience! We're delighted to hear that your father has been well cared for during his time at The Hartlands. It's wonderful to know that our staff and management have been approachable and supportive for you and your family. Your kind words mean a lot to the whole team. Thank you
The staff are most welcoming, making me feel like one of the residents. Someone always on hand to help.
Thank you so much for your lovely review! We're thrilled that both you and your husband feel so at home with us. Our team always strives to make everyone feel like part of our family, and it's wonderful to hear that you've experienced that care and support.
I am always made to feel welcome as well as listened to.
I feel confident in the staff and the care.
Thank you for your lovely review. Were so pleased to hear your partner feels well cared for and enjoys the food, and that our teams friendliness and attention to his needs has made a difference. It means a lot to us that you also feel welcome and listened to. Thank you for sharing your experience
The home is friendly and very caring, right from the carers to the maintenance man and the cleaners to the cooks. I am so happy my dad is in this home!
Thank you for your lovely feedback. Were so pleased your dad feels happy and cared for, and well continue doing our best to provide a warm, supportive home for all our residents
The carer's are always polite, friendly, caring and professional. I know my mum is very happy and well cared for there. When you call, they will always reply to messages and are very happy to help with any queries you might have.
Thank you for taking the time to share your feedback. We are pleased to hear that your mum is happy and well cared for. Our team is committed to providing polite, professional, and attentive support, and it's rewarding to know that this is reflected in your experience. We appreciate your kind words.
A happy, friendly and safe environment for my dad. Who has settled in well. Lots of activities to join in. Staff all happy and kind and welcoming. Would recommend to anyone looking for somewhere for a relative to stay.
Thank you for your kind words. Were so glad your dad has settled in well and that youve had a positive experience with our team. We truly appreciate your recommendation
All the staff are very welcoming, approachable, friendly and certainly appear to enjoy their work. Staff have always been prompt in their replies to questions we have had and always keep us up to date with mom''s care. The food is home cooked with a good choice offered to residents. Mom was very well looked after by carers on her visits to the dentist. Overall, we have been very happy with the care our mother has received over the last year she has been at Hartlands, and her mood has certainly improved since being there.
Thank you for sharing your experience. Were delighted that your mom is thriving at Hartlands and that our team has been supportive throughout. Your feedback is greatly appreciated
Always friendly caring staff I don't live locally so I call quite a lot always helpful in helping locate Diana so we can have a chat on the phone and the same when I visit also my friends visit and say the same
Thank you for your kind review. We are delighted to hear that our team has consistently provided support in maintaining your connection with Diana, both over the phone and during your visits. Your thoughtful feedback is greatly valued
My mum has been living at Hartlands care home for a while now, and I couldn't be happier with the experience she's having. She is genuinely happy and settled, which brings real peace of mind to our family. The staff are absolutely fantastic - they take the time to talk with her, listen to her, and make her feel valued every day.
Because of the attentive, consistent care she receives, her overall health has improved, and her medications have even been reduced. It's clear that the staff truly understand her needs and support her in a way that promotes her wellbeing.
I'm incredibly grateful for the kindness, professionalism, and dedication shown by everyone here. I would confidently recommend this care home to anyone looking for a supportive and uplifting environment for their loved ones.
Thank you so much for your kind words. It means the world to our team to know that your experience has been positive. We feel privileged to care for your loved one, and were always here to support you and your family
It is just so very sad that in the last 3 months mom has taken a turn for the worse, health wise, which has caused her to not be as independent as she has always been (relative to her Altzeheimers). This has meant her care needs have changed and her support needs have increased, which is regular prompting and assistance in dressing and hygiene. The care assistants have been a God send and you know who you are, so thank you.
Mom is blessed that she is still be able to walk and feed herself, albeit with more prompting and assistance. We trust, however, her personal and individual care needs will continue to be met because of her deterioration in her independence. Thank you to all the staff for caring.
Very satisfactory. Staff excellent. Food average. Activities very good. My room suits me very much, water not warm enough.
My mum is in Hartlands. She is content and really cared for very well. The staff, all care about her. She is really settled, she takes part in activities as best she can, there is always something going on for my mum to do if she wants to. Mum is always treated with kindness and understanding. The senior staff always keep me informed of anything I need to be updated about. Without a doubt, making the decision to take Mum to Hartlands was really the very best decision I could have made for her. Thank you to everyone at Hartlands for everything you do for my mum.
My mum moved here from temporary accommodation in another home after a hospital stay. She struggles with communication and has dementia. The Hartlands is worlds apart from what we had previously experienced, the staff are friendly helpful and fabulous. Mum has settled so well here and is always listened to and supported to be independent which is so important to her. The amount of time and effort that goes into activities and speaking with residents is clear and I can't tell you how relieved I feel to have found this home for my mum. We have a young family and my children are always welcomed warmly and encouraged to get involved when they are here with activities. I would thoroughly recommend to anyone making the difficult choice to find a home for a loved one. thank you for relieving my fear after having to find my mum a care facility!
Mum has now been a resident for 18 months. I can't speak highly enough of the support care and commitment that she has received from the staff at the home. This home despite its size feels like a home and the staff genuinely care for the residents they support. They have also been supportive of both myself and my brother as it is difficult when you have to take the decision for your mum or dad to enter the care system. We are reassured that Mum is safe and well looked after 24 hours a day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hartlands Care Home.
There are no upcoming events for Hartlands Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hartlands Care Home.
Accreditations
There are no accreditations posted yet for Hartlands Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hartlands Care Home
What types of Care is Hartlands Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hartlands Care Home have?
There are 30 Single Rooms.
What are the Facilities & Services at Hartlands Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Hartlands Care Home to the centre of Shrewsbury?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
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