Hartlands Care Home

Whitehall Street, Abbey Foregate, Shrewsbury SY2 5AD
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9.6 51 Reviews
  • Hartlands Care Home, Shrewsbury
Hartlands Care Home is a care provider experienced in delivering personalised Dementia care for residents. Located in the town of Shrewsbury, the facility is within easy access of a bus stop, train station and local amenities.

The ethos at Hartlands Care Home is to provide a homely environment where residents feel valued and are respected in their independence, creating a family feel. Staff are encouraged to spend quality time with residents having a cuppa and a chat or watching TV together.

Spacious bedrooms, bathrooms and a large garden area await each resident offering relaxation and comfort. They have 3 lounge areas for residents to choose from also a spacious dining area where staff are encouraged to sit and eat their meals as a family.

Daily activities comprise of arts and crafts, music sessions and meals out. Local church and theatre visitors also attend Hartlands providing individuals with enjoyable entertainment and an opportunity to interact with others.

Nutritious and skilfully prepared meals are also available to residents which are cooked from fresh seasonal produce.

Professional and experienced staff are committed to ensure the highest standards of personalised Dementia care are maintained to meet the lifestyle needs of individuals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Good to Know

Owner

  • Hartlands Care Home Ltd

Person in charge

  • Carolyn Fisher (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS/SS/Private Referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Families and loved can visit any time no restrictions.

Parking

  • Parking available

Hartlands Care Home Reviews (51)

9.6

Hartlands Care Home has a Review Score of 9.6 (9.629) out of 10, based on 12 reviews in the last 2 years.
Over all time Hartlands Care Home has 51 reviews.

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Reviewer Connection to Hartlands Care Home
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Total of 51, showing 1-20
Review from Patricia M (Sister-in-law of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm welcome every time we arrive. Nothing is too much trouble for any member of staff, even when they are very obviously busy. My brother-in-law has settled in well to the degree that when we take him back, he smiles as he goes in and is greeted by all around him. If there is any community activity
when we visit, we are invited to take part, hence enjoying doing something with my brother-in-law instead of just sitting & visiting quietly. I walk away feeling my relative is safe, secure and happy.
Reply from Caz Fisher, Home Manager at Hartlands Care Home

Thank you for your kind words, its a pleasure looking after your loved one they are part of our family.

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Review from I H (Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home, couldn't wish for a better home. Food is great.
Reply from Caz Fisher, Home Manager at Hartlands Care Home

Thank you we value your feedback, Its a pleasure to support your loved one and yourself.

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Review from K S (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is very happy and settled at Hartlands Care Home and coming up to a year since moving in. What a difference the activities carer has made to mom's happiness, so thank you. What a pleasant difference the new manager has made to the overall look of Hartlands when you now enter the home.
It
is just so very sad that in the last 3 months mom has taken a turn for the worse, health wise, which has caused her to not be as independent as she has always been (relative to her Altzeheimers). This has meant her care needs have changed and her support needs have increased, which is regular prompting and assistance in dressing and hygiene. The care assistants have been a God send and you know who you are, so thank you.
Mom is blessed that she is still be able to walk and feed herself, albeit with more prompting and assistance. We trust, however, her personal and individual care needs will continue to be met because of her deterioration in her independence. Thank you to all the staff for caring.
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Review from S D (Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory. Staff excellent. Food average. Activities very good. My room suits me very much, water not warm enough.
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Review from J H (Son of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the home is very good. Lovely staff. The maintenance guy is very good and very helpful. I'm very happy with my dad at this time.
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Review from Sally G (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Hartlands. She is content and really cared for very well. The staff, all care about her. She is really settled, she takes part in activities as best she can, there is always something going on for my mum to do if she wants to. Mum is always treated with kindness and understanding. The senior
staff always keep me informed of anything I need to be updated about. Without a doubt, making the decision to take Mum to Hartlands was really the very best decision I could have made for her. Thank you to everyone at Hartlands for everything you do for my mum.
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Review from A S (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A happy, friendly and safe environment for my dad. Who has settled in well.
Lots of activities to join in.
Staff all happy and kind and welcoming.
Would recommend to anyone looking for somewhere for a relative to stay.
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Review from J H (Partner of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my partner receives is tailored to his needs, he is encouraged to participate in activities but usually refuses. He praises the food and enjoys chats with the maintenance person, the ladies who clean, and the laundry staff. They're all unfailingly friendly and patient. The care staff go the
extra mile and they support me.
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Review from C B (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved here from temporary accommodation in another home after a hospital stay. She struggles with communication and has dementia. The Hartlands is worlds apart from what we had previously experienced, the staff are friendly helpful and fabulous. Mum has settled so well here and is always listened
to and supported to be independent which is so important to her. The amount of time and effort that goes into activities and speaking with residents is clear and I can't tell you how relieved I feel to have found this home for my mum. We have a young family and my children are always welcomed warmly and encouraged to get involved when they are here with activities. I would thoroughly recommend to anyone making the difficult choice to find a home for a loved one. thank you for relieving my fear after having to find my mum a care facility!
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Review from D B (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been a resident for 18 months. I can't speak highly enough of the support care and commitment that she has received from the staff at the home. This home despite its size feels like a home and the staff genuinely care for the residents they support. They have also been supportive of both
myself and my brother as it is difficult when you have to take the decision for your mum or dad to enter the care system. We are reassured that Mum is safe and well looked after 24 hours a day.
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Review from Steve G (Brother-in-law of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is kept spotless and has a wonderful large garden giving the residents safe access to the outside of the home.
The care and attention given by the staff is excellent. They organise activities on most days of the week and have a very good online community site, which keeps up to date, almost
every day.
My brother-in-law celebrated his 70th birthday in the home this month (April). The staff made his day memorable and baked him a large cake, which I'm sure he enjoyed, having a 'sweet tooth'!
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Review from Josephine L (Wife of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband is receiving. All staff members go above and beyond.
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Review from Jim C (Husband of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To my mind the big "plus" is the commitment and dedication of the staff.
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Review from Peter D (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Hartlands Care Home for some 10 months. She settled in comfortably in a very short period of time. The daily care and attention she receives from the staff are outstanding in all respects as is the care other residents receive whether incapacitated, confused or frightened.
The dedication and professionalism of the care staff cannot be underestimated and it leaves some reassured my mother is in safe hands.
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Review from Michael N (Husband of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was at Hartlands Care Home for two weeks of respite. This is the second time she has been at Hartlands for respite. She was welcomed by the friendly staff and from the first day, she felt safe. When I collected my wife after two weeks she said how helpful and friendly everyone was during her
stay. My wife has dementia and this is one of the reasons for choosing Hartlands. The staff are very experienced with dealing with residents with dementia. My wife enjoyed the food and the staff were able to wash her hair and get her to have a bath. At home, my wife is reluctant to have a shower even though we have a walk-in shower so I am very impressed that the Hartlands staff are able to get her to have a bath.
Without exception, the staff are kind and patient and Hartlands has very experienced senior management that are both approachable and efficient.
I can wholeheartedly recommend the Hartlands to any relative who is looking for a care home in Shrewsbury.
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Review from E W (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are very friendly, attentive and caring. Mum has settled in really well and receives excellent care. Hartlands Care Home has a very homely atmosphere and a lovely garden. Look forward very much to my visits to see Mum.
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Review from Nicola C (Daughter of Resident) published on 21 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been resident in Hartlands for over two years now and I cannot speak highly enough of the excellent care and attention she has received and continues to receive there.
All members of management and staff have been so kind and caring towards my mum and I take such comfort in the fact that
she is in a lovely, homely atmosphere, is well looked after and safe at all times with somebody always around to help her in any way needed.
I am always kept informed and updated with what is happening and how my Mum is getting on and any changes in her behaviour and what is being done to help her.
I can rest assured that she is in the best possible hands and always safe and secure and most importantly, happy in herself.
I would recommend Hartlands Care Home to anyone who is looking for a place where their relatives/family member will be looked after as if they are their own family.
Thank you to everyone there who looks after my beloved Mum so well. You're all brilliant.
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Review from Alan N (Son of Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all friendly, caring and attentive to the needs of residents and relatives.
Helped to settle dad down after poor experiences in 2 previous homes
Atmosphere is relaxed. Only slight downside has been lower levels of activities but hopefully this will now improve post covid.
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Review from D S (Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother as been a resident of this care home for a while and I have always found them to be polite, friendly, caring towards my mother and me when ever I call or visit. Activities have been difficult due to covid, so hopefully they will pick up now covid is coming to an end.
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Review from Stephen S (Son of Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been looked after extremely well since moving into the care of Hartlands. The staff are lovely and have always welcomed us when visiting, nothing is too much trouble. I have no hesitation in recommending the quality of care on offer.
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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Hartlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.629 for Hartlands Care Home is calculated as follows: ( (103 Excellents x 5) + (28 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.629
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartlands Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Hartlands Care Home

What types of Care is Hartlands Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hartlands Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Hartlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Hartlands Care Home to the centre of Shrewsbury?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartlands Care Home to verify any information. View our terms and conditions. Hartlands Care Home has an Enhanced Service - more info.