Hartlands Care Home

Whitehall Street, Abbey Foregate, Shrewsbury SY2 5AD
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9.6 56 Reviews
  • Hartlands Care Home, Shrewsbury
Hartlands Care Home is a care provider experienced in delivering personalised Dementia care for residents. Located in the town of Shrewsbury, the facility is within easy access of a bus stop, train station and local amenities.

The ethos at Hartlands Care Home is to provide a homely environment where residents feel valued and are respected in their independence, creating a family feel. Staff are encouraged to spend quality time with residents having a cuppa and a chat or watching TV together.

Spacious bedrooms, bathrooms and a large garden area await each resident offering relaxation and comfort. They have 3 lounge areas for residents to choose from also a spacious dining area where staff are encouraged to sit and eat their meals as a family.

Daily activities comprise of arts and crafts, music sessions and meals out. Local church and theatre visitors also attend Hartlands providing individuals with enjoyable entertainment and an opportunity to interact with others.

Nutritious and skilfully prepared meals are also available to residents which are cooked from fresh seasonal produce.

Professional and experienced staff are committed to ensure the highest standards of personalised Dementia care are maintained to meet the lifestyle needs of individuals.
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Care Provided by Hartlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

These prices are only a guideline, please contact Hartlands Care Home to find out the exact price for your requirements.

Contact Hartlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartlands Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Hartlands Care Home Ltd
  • Privately Owned

Person in Charge

  • Carolyn Fisher (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Families and loved can visit any time no restrictions.

Parking

  • Parking available

Hartlands Care Home Reviews (56)

9.6

Hartlands Care Home has a Review Score of 9.6 (9.619) out of 10, based on 17 reviews in the last 2 years.
Over all time Hartlands Care Home has 56 reviews.

Overall Experience
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Total of 56, showing 1-20
Review from B H (Daughter of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so grateful to the whole team for their dedication & sympathy. It's clear they really care about what they do, it shows every day. Thank you for giving me peace of mind and for giving Dad such a lovely home.
Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you so much for your kind words. Were truly touched to hear that you feel supported and that your father is happy with us. Our team is dedicated to providing care with compassion, and it means…read more
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Review from Mark W (Son of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at the Hartlands for 18 months and has been looked after well. The staff and management have always been really approachable and helpful.
Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you so much for sharing your experience! We're delighted to hear that your father has been well cared for during his time at The Hartlands. It's wonderful to know that our staff and management…read more
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Review from Irene H (Wife of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are most welcoming, making me feel like one of the residents. Someone always on hand to help.
Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you so much for your lovely review! We're thrilled that both you and your husband feel so at home with us. Our team always strives to make everyone feel like part of our family, and it's…read more
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Review from Janet H (Partner of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my partner has received has been really good. The staff are caring, friendly and thorough. He always praises the food, and they are careful with his diet.
I am always made to feel welcome as well as listened to.
I feel confident in the staff and the care.
Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you for your lovely review. Were so pleased to hear your partner feels well cared for and enjoys the food, and that our teams friendliness and attention to his needs has made a difference. It…read more
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Review from James H (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is friendly and very caring, right from the carers to the maintenance man and the cleaners to the cooks. I am so happy my dad is in this home!
Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you for your lovely feedback. Were so pleased your dad feels happy and cared for, and well continue doing our best to provide a warm, supportive home for all our residents
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Review from D S (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer's are always polite, friendly, caring and professional. I know my mum is very happy and well cared for there. When you call, they will always reply to messages and are very happy to help with any queries you might have.
Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you for taking the time to share your feedback. We are pleased to hear that your mum is happy and well cared for. Our team is committed to providing polite, professional, and attentive support,…read more
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Review from A S (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A happy, friendly and safe environment for my dad. Who has settled in well. Lots of activities to join in. Staff all happy and kind and welcoming. Would recommend to anyone looking for somewhere for a relative to stay.
Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you for your kind words. Were so glad your dad has settled in well and that youve had a positive experience with our team. We truly appreciate your recommendation
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Review from Sarah F (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are very welcoming, approachable, friendly and certainly appear to enjoy their work. Staff have always been prompt in their replies to questions we have had and always keep us up to date with mom''s care. The food is home cooked with a good choice offered to residents. Mom was very well
looked after by carers on her visits to the dentist. Overall, we have been very happy with the care our mother has received over the last year she has been at Hartlands, and her mood has certainly improved since being there.
Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you for sharing your experience. Were delighted that your mom is thriving at Hartlands and that our team has been supportive throughout. Your feedback is greatly appreciated
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Review from Trudi M (Sister of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always friendly caring staff I don't live locally so I call quite a lot always helpful in helping locate Diana so we can have a chat on the phone and the same when I visit also my friends visit and say the same
Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you for your kind review. We are delighted to hear that our team has consistently provided support in maintaining your connection with Diana, both over the phone and during your visits. Your…read more
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Review from Steve M (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Hartlands care home for a while now, and I couldn't be happier with the experience she's having. She is genuinely happy and settled, which brings real peace of mind to our family. The staff are absolutely fantastic - they take the time to talk with her, listen to her, and
ake her feel valued every day.


Because of the attentive, consistent care she receives, her overall health has improved, and her medications have even been reduced. It's clear that the staff truly understand her needs and support her in a way that promotes her wellbeing.


I'm incredibly grateful for the kindness, professionalism, and dedication shown by everyone here. I would confidently recommend this care home to anyone looking for a supportive and uplifting environment for their loved ones.

Reply from Gemma Irvine, Deputy Manager at Hartlands Care Home
Thank you so much for your kind words. It means the world to our team to know that your experience has been positive. We feel privileged to care for your loved one, and were always here to support you…read more
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Review from Patricia M (Sister-in-law of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm welcome every time we arrive. Nothing is too much trouble for any member of staff, even when they are very obviously busy. My brother-in-law has settled in well to the degree that when we take him back, he smiles as he goes in and is greeted by all around him. If there is any community activity
when we visit, we are invited to take part, hence enjoying doing something with my brother-in-law instead of just sitting & visiting quietly. I walk away feeling my relative is safe, secure and happy.
Reply from Caz Fisher, Home Manager at Hartlands Care Home
Thank you for your kind words, its a pleasure looking after your loved one they are part of our family.
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Review from K S (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is very happy and settled at Hartlands Care Home and coming up to a year since moving in. What a difference the activities carer has made to mom's happiness, so thank you. What a pleasant difference the new manager has made to the overall look of Hartlands when you now enter the home.
It
is just so very sad that in the last 3 months mom has taken a turn for the worse, health wise, which has caused her to not be as independent as she has always been (relative to her Altzeheimers). This has meant her care needs have changed and her support needs have increased, which is regular prompting and assistance in dressing and hygiene. The care assistants have been a God send and you know who you are, so thank you.
Mom is blessed that she is still be able to walk and feed herself, albeit with more prompting and assistance. We trust, however, her personal and individual care needs will continue to be met because of her deterioration in her independence. Thank you to all the staff for caring.
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Review from S D (Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory. Staff excellent. Food average. Activities very good. My room suits me very much, water not warm enough.
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Review from Sally G (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Hartlands. She is content and really cared for very well. The staff, all care about her. She is really settled, she takes part in activities as best she can, there is always something going on for my mum to do if she wants to. Mum is always treated with kindness and understanding. The senior
staff always keep me informed of anything I need to be updated about. Without a doubt, making the decision to take Mum to Hartlands was really the very best decision I could have made for her. Thank you to everyone at Hartlands for everything you do for my mum.
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Review from C B (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved here from temporary accommodation in another home after a hospital stay. She struggles with communication and has dementia. The Hartlands is worlds apart from what we had previously experienced, the staff are friendly helpful and fabulous. Mum has settled so well here and is always listened
to and supported to be independent which is so important to her. The amount of time and effort that goes into activities and speaking with residents is clear and I can't tell you how relieved I feel to have found this home for my mum. We have a young family and my children are always welcomed warmly and encouraged to get involved when they are here with activities. I would thoroughly recommend to anyone making the difficult choice to find a home for a loved one. thank you for relieving my fear after having to find my mum a care facility!
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Review from D B (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been a resident for 18 months. I can't speak highly enough of the support care and commitment that she has received from the staff at the home. This home despite its size feels like a home and the staff genuinely care for the residents they support. They have also been supportive of both
myself and my brother as it is difficult when you have to take the decision for your mum or dad to enter the care system. We are reassured that Mum is safe and well looked after 24 hours a day.
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Review from Steve G (Brother-in-law of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is kept spotless and has a wonderful large garden giving the residents safe access to the outside of the home.
The care and attention given by the staff is excellent. They organise activities on most days of the week and have a very good online community site, which keeps up to date, almost
every day.
My brother-in-law celebrated his 70th birthday in the home this month (April). The staff made his day memorable and baked him a large cake, which I'm sure he enjoyed, having a 'sweet tooth'!
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Review from Josephine L (Wife of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband is receiving. All staff members go above and beyond.
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Review from Jim C (Husband of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To my mind the big "plus" is the commitment and dedication of the staff.
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Review from Peter D (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Hartlands Care Home for some 10 months. She settled in comfortably in a very short period of time. The daily care and attention she receives from the staff are outstanding in all respects as is the care other residents receive whether incapacitated, confused or frightened.
The dedication and professionalism of the care staff cannot be underestimated and it leaves some reassured my mother is in safe hands.
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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Hartlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Hartlands Care Home is calculated as follows: ( (142 Excellents x 5) + (44 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartlands Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hartlands Care Home

What types of Care is Hartlands Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hartlands Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Hartlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Hartlands Care Home to the centre of Shrewsbury?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartlands Care Home to verify any information. View our terms and conditions. Hartlands Care Home has an Enhanced Service - more info.