Hartlands Care Home

Whitehall Street, Abbey Foregate, Shrewsbury SY2 5AD
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9.6 51 Reviews
  • Hartlands Care Home, Shrewsbury
Hartlands Care Home is a care provider experienced in delivering personalised Dementia care for residents. Located in the town of Shrewsbury, the facility is within easy access of a bus stop, train station and local amenities.

The ethos at Hartlands Care Home is to provide a homely environment where residents feel valued and are respected in their independence, creating a family feel. Staff are encouraged to spend quality time with residents having a cuppa and a chat or watching TV together.

Spacious bedrooms, bathrooms and a large garden area await each resident offering relaxation and comfort. They have 3 lounge areas for residents to choose from also a spacious dining area where staff are encouraged to sit and eat their meals as a family.

Daily activities comprise of arts and crafts, music sessions and meals out. Local church and theatre visitors also attend Hartlands providing individuals with enjoyable entertainment and an opportunity to interact with others.

Nutritious and skilfully prepared meals are also available to residents which are cooked from fresh seasonal produce.

Professional and experienced staff are committed to ensure the highest standards of personalised Dementia care are maintained to meet the lifestyle needs of individuals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Good to Know

Owner

  • Hartlands Care Home Ltd

Person in charge

  • Carolyn Fisher (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS/SS/Private Referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Families and loved can visit any time no restrictions.

Parking

  • Parking available

Hartlands Care Home Reviews (51)

9.6

Hartlands Care Home has a Review Score of 9.6 (9.629) out of 10, based on 12 reviews in the last 2 years.
Over all time Hartlands Care Home has 51 reviews.

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Reviewer Connection to Hartlands Care Home
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Review from K L (Daughter of Resident) published on 24 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been very happy here. The staff deal with her needs very well and she always looks clean and well cared for. I am always kept well informed of any issues that arise. It would be good to see more activities/events being organised when the Covid situation improves. I feel happy that Mum is
safe and has constant support around her in a lovely, homely atmosphere.
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Review from Wendy P (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I were faced with a very difficult decision to put Mum into residential care. The Hartlands, however, have subsequently made that decision the right one for most importantly Mum, but us as well. The staff have been kind and caring not only to Mum but also to us. Mum is receiving excellent
care. She is happy, eating well and looks better than she has in a long time, all thanks to Hartlands care.
Reply from Sarah, Care Home Manager at Hartlands Care Home

Dear Wendy,
Thank you very much for such kind words, we are really happy and assure you that we will provide the highest care possible and will always be there to support your mum.
Once again thank you very much.
Take care and be safe.

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Review from S W (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to of found this friendly homely home! All the staff are very attentive and willing to help. The residents are happy too. My mother settled in within a week. I have worked in homes before and this is the very best by all counts. The home is decorated nicely and is very clean and no unpleasant
smells. We are pleased mum has settled down and we don't have to worry about anything as the home and staff have all things covered. A very nice small home indeed.
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Review from Lynda W (Daughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff are very caring and understanding, my mother receives excellent care, the food is wonderful. The cook really cares about the patients and tries to cater for all palates. My mother can be very picky where food is concerned they have even got her eating things she would never try
before. She is very happy there.
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Review from Rita K (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time mum has been at Hartlands Care Home she has been very happy and settled in well. Staff and management are always pleasant and willing to talk if you have any concerns. Both my sister and I have found that they have all made a very difficult decision to put mum into care far easier
and made us feel it was the right outcome for mum as well as us and couldn't have made us more welcome.
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Review from C M (Brother-in-law of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Sister in Law has been at the Hartlands for 6 1/2 years. Her sister and I have visited twice a week during this time and we are extremely happy with the care and kindness shown to her. I have no hesitation recommending the Hartlands.
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Review from Pamela M (Resident) published on 15 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very comfortable place to be in.
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Review from A R (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed away on the 11th of December 2019, but the care my mother had was second to none. I would recommend this home to anyone.
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Review from Karen R (Daughter of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been at Hartlands for ten days. I know it's early days, but he seems calmer, more pleasant and is talking to people again, and not just lying on his bed!
He was moved from another care home, where he was getting violent and abusive to residents and staff, but there has been none of that
at Hartlands (so far), as I said it's early days. But the staff seem to have a different way with residents, firm but kind and it just seems to have clicked with Dad.
The staff seem to be able to deal with issues almost before they have happened.
The staff have got professionals in to totally review my father, changed tablets and doses, creams, etc; so, therefore, I think maybe sorted some of the problems.
We had a Residents and Family meeting yesterday that I attended, and it seems residents will have a full calendar of trips and activities, I know this will make Dad happy and probably a lot of the other residents.
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Review from S S (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always busy running around, sometimes not enough time for entertaining residents.
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Review from Christina P (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care all staff show to the residents is very good.
The meals are extremely varied and well prepared. Very nice small lounges with comfortable chairs. Any issues relating to the health of residents are dealt with promptly and efficiently.
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Review from Dianne S (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Hartlands to be wonderful for my father. All the residents mixed nicely together and the staff were all so caring. It was a happy place to be and I would recommend and do to anyone.
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Review from Jane P (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were extremely anxious needing to move mum into residential care. All the management and staff have been wonderful with mum and the whole family. We didn't think mum would settle at all, as her dementia is quite severe, however, she was settled within 4 weeks. We have been so impressed
with the care and love she has been given as well and the support for the family at all times when we need it. I would highly recommend this wonderful home for anyone suffering from dementia.
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Review from C T (Son of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 4 weeks and settled well. Desire to roam/wander has stopped. All family members made to feel welcome when visiting. Keep up the good work.
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Review from R B (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't find a better home to send my father to. The staff are lovely, very caring. Excellent rooms and do a varied choice of activities. He is very happy.
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Review from Jane S (Daughter of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given, not only to residents but ongoing support to families.
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Review from Shelagh E (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the friendly efficient staff. They are always welcoming at any time. My mother is well looked after, always clean, well dressed and presentable. Her room is immaculate.
Activities are good and engaging.
Homely feel.
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Review from Olive E (Wife of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In addition to the crosses I've given below, I'm very pleased with the way the home deals quickly with any concern you have.
My husband seems very settled there and all the staff make me feel very welcome whenever I visit, which on average is about four times a week. I attended all the Christmas functions,
the party, the visit to a hotel and Christmas lunch. Well done.
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Review from Lynne G (Daughter of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very well cared for at Hartlands. I thought she would never settle into a care home but Hartlands feels like being at home rather than ‘in a home’. The care is excellent and she is treated with kindness and dignity. It is good to see my mother so happy. She is also eating well again because
the food is so good. I feel that I am also included as part of her care package and am consulted regularly.
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Review from Jane E (Daughter of Resident) published on 28 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home. My mum has been a resident for many months and she has been treated very well. The care given is second to none and everyone there is always very helpful. They take very good care of her and also include many activities which she enjoys. The food is excellent
and when we call we are always asked if we would like a cup of tea. Her room is always clean and tidy and she is always dressed very nice. We could not be happier with how she is looked after.
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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Hartlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.629 for Hartlands Care Home is calculated as follows: ( (103 Excellents x 5) + (28 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.629
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartlands Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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