Hartlands Care Home

Whitehall Street, Abbey Foregate, Shrewsbury SY2 5AD
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9.5 56 Reviews
  • Hartlands Care Home, Shrewsbury
Hartlands Care Home is a care provider experienced in delivering personalised Dementia care for residents. Located in the town of Shrewsbury, the facility is within easy access of a bus stop, train station and local amenities.

The ethos at Hartlands Care Home is to provide a homely environment where residents feel valued and are respected in their independence, creating a family feel. Staff are encouraged to spend quality time with residents having a cuppa and a chat or watching TV together.

Spacious bedrooms, bathrooms and a large garden area await each resident offering relaxation and comfort. They have 3 lounge areas for residents to choose from also a spacious dining area where staff are encouraged to sit and eat their meals as a family.

Daily activities comprise of arts and crafts, music sessions and meals out. Local church and theatre visitors also attend Hartlands providing individuals with enjoyable entertainment and an opportunity to interact with others.

Nutritious and skilfully prepared meals are also available to residents which are cooked from fresh seasonal produce.

Professional and experienced staff are committed to ensure the highest standards of personalised Dementia care are maintained to meet the lifestyle needs of individuals.
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Care Provided by Hartlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

These prices are only a guideline, please contact Hartlands Care Home to find out the exact price for your requirements.

Contact Hartlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartlands Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Hartlands Care Home Ltd
  • Privately Owned

Person in Charge

  • Carolyn Fisher (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Families and loved can visit any time no restrictions.

Parking

  • Parking available

Hartlands Care Home Reviews (56)

9.5

Hartlands Care Home has a Review Score of 9.5 (9.544) out of 10, based on 17 reviews in the last 2 years.
Over all time Hartlands Care Home has 56 reviews.

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Total of 56, showing 21-40
Review from Michael N (Husband of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was at Hartlands Care Home for two weeks of respite. This is the second time she has been at Hartlands for respite. She was welcomed by the friendly staff and from the first day, she felt safe. When I collected my wife after two weeks she said how helpful and friendly everyone was during her
stay. My wife has dementia and this is one of the reasons for choosing Hartlands. The staff are very experienced with dealing with residents with dementia. My wife enjoyed the food and the staff were able to wash her hair and get her to have a bath. At home, my wife is reluctant to have a shower even though we have a walk-in shower so I am very impressed that the Hartlands staff are able to get her to have a bath.
Without exception, the staff are kind and patient and Hartlands has very experienced senior management that are both approachable and efficient.
I can wholeheartedly recommend the Hartlands to any relative who is looking for a care home in Shrewsbury.
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Review from E W (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are very friendly, attentive and caring. Mum has settled in really well and receives excellent care. Hartlands Care Home has a very homely atmosphere and a lovely garden. Look forward very much to my visits to see Mum.
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Review from Nicola C (Daughter of Resident) published on 21 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been resident in Hartlands for over two years now and I cannot speak highly enough of the excellent care and attention she has received and continues to receive there.
All members of management and staff have been so kind and caring towards my mum and I take such comfort in the fact that
she is in a lovely, homely atmosphere, is well looked after and safe at all times with somebody always around to help her in any way needed.
I am always kept informed and updated with what is happening and how my Mum is getting on and any changes in her behaviour and what is being done to help her.
I can rest assured that she is in the best possible hands and always safe and secure and most importantly, happy in herself.
I would recommend Hartlands Care Home to anyone who is looking for a place where their relatives/family member will be looked after as if they are their own family.
Thank you to everyone there who looks after my beloved Mum so well. You're all brilliant.
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Review from Alan N (Son of Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all friendly, caring and attentive to the needs of residents and relatives.
Helped to settle dad down after poor experiences in 2 previous homes
Atmosphere is relaxed. Only slight downside has been lower levels of activities but hopefully this will now improve post covid.
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Review from Stephen S (Son of Resident) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been looked after extremely well since moving into the care of Hartlands. The staff are lovely and have always welcomed us when visiting, nothing is too much trouble. I have no hesitation in recommending the quality of care on offer.
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Review from K L (Daughter of Resident) published on 24 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been very happy here. The staff deal with her needs very well and she always looks clean and well cared for. I am always kept well informed of any issues that arise. It would be good to see more activities/events being organised when the Covid situation improves. I feel happy that Mum is
safe and has constant support around her in a lovely, homely atmosphere.
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Review from Wendy P (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I were faced with a very difficult decision to put Mum into residential care. The Hartlands, however, have subsequently made that decision the right one for most importantly Mum, but us as well. The staff have been kind and caring not only to Mum but also to us. Mum is receiving excellent
care. She is happy, eating well and looks better than she has in a long time, all thanks to Hartlands care.
Reply from Sarah, Care Home Manager at Hartlands Care HomeDear Wendy,
Thank you very much for such kind words, we are really happy and assure you that we will provide the highest care possible and will always be there to support your mum.
Once again thank you very much.
Take care and be safe.
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Review from S W (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to of found this friendly homely home! All the staff are very attentive and willing to help. The residents are happy too. My mother settled in within a week. I have worked in homes before and this is the very best by all counts. The home is decorated nicely and is very clean and no unpleasant
smells. We are pleased mum has settled down and we don't have to worry about anything as the home and staff have all things covered. A very nice small home indeed.
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Review from Lynda W (Daughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff are very caring and understanding, my mother receives excellent care, the food is wonderful. The cook really cares about the patients and tries to cater for all palates. My mother can be very picky where food is concerned they have even got her eating things she would never try
before. She is very happy there.
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Review from Rita K (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time mum has been at Hartlands Care Home she has been very happy and settled in well. Staff and management are always pleasant and willing to talk if you have any concerns. Both my sister and I have found that they have all made a very difficult decision to put mum into care far easier
and made us feel it was the right outcome for mum as well as us and couldn't have made us more welcome.
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Review from C M (Brother-in-law of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Sister in Law has been at the Hartlands for 6 1/2 years. Her sister and I have visited twice a week during this time and we are extremely happy with the care and kindness shown to her. I have no hesitation recommending the Hartlands.
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Review from Pamela M (Resident) published on 15 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very comfortable place to be in.
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Review from A R (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed away on the 11th of December 2019, but the care my mother had was second to none. I would recommend this home to anyone.
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Review from Karen R (Daughter of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been at Hartlands for ten days. I know it's early days, but he seems calmer, more pleasant and is talking to people again, and not just lying on his bed!
He was moved from another care home, where he was getting violent and abusive to residents and staff, but there has been none of that
at Hartlands (so far), as I said it's early days. But the staff seem to have a different way with residents, firm but kind and it just seems to have clicked with Dad.
The staff seem to be able to deal with issues almost before they have happened.
The staff have got professionals in to totally review my father, changed tablets and doses, creams, etc; so, therefore, I think maybe sorted some of the problems.
We had a Residents and Family meeting yesterday that I attended, and it seems residents will have a full calendar of trips and activities, I know this will make Dad happy and probably a lot of the other residents.
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Review from S S (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always busy running around, sometimes not enough time for entertaining residents.
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Review from Christina P (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care all staff show to the residents is very good.
The meals are extremely varied and well prepared. Very nice small lounges with comfortable chairs. Any issues relating to the health of residents are dealt with promptly and efficiently.
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Review from Dianne S (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Hartlands to be wonderful for my father. All the residents mixed nicely together and the staff were all so caring. It was a happy place to be and I would recommend and do to anyone.
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Review from Jane P (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were extremely anxious needing to move mum into residential care. All the management and staff have been wonderful with mum and the whole family. We didn't think mum would settle at all, as her dementia is quite severe, however, she was settled within 4 weeks. We have been so impressed
with the care and love she has been given as well and the support for the family at all times when we need it. I would highly recommend this wonderful home for anyone suffering from dementia.
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Review from C T (Son of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 4 weeks and settled well. Desire to roam/wander has stopped. All family members made to feel welcome when visiting. Keep up the good work.
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Review from R B (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't find a better home to send my father to. The staff are lovely, very caring. Excellent rooms and do a varied choice of activities. He is very happy.
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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Hartlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Hartlands Care Home is calculated as follows: ( (142 Excellents x 5) + (44 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Hartlands Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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