Swan Hill House, Shrewsbury, Shropshire
Swan Hill House, Shrewsbury, Shropshire
Swan Hill House, Shrewsbury, Shropshire

Swan Hill House is a charming Georgian town house, lovingly converted in order to make for a comfortable and efficient environment for care and daily living.

The home is well situated for access to local amenities, supporting residents looking to maintain an independent lifestyle, while employing a team of professionals carers to keep up high standards.

All care delivery is personalised, suiting individual choice and set up for interests and activities.

Owner: Mr & Mrs P Daker

Person in charge: Carol Daker (Registered Manager)

Local Authority / Social Services: Shropshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 4

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £695 – £795 , Personal Care Shared (per person) £550 – £750 (These prices are only a guideline, please contact Swan Hill House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Swan Hill House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Swan Hill House has a Review Score of 9.6 (9.640)

The Review Score of 9.6 (maximum of 10) for Swan Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Swan Hill House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.64 for Swan Hill House is calculated as follows: ( (144 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Swan Hill House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Swan Hill House?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Swan Hill House

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

My wife has been a resident in Swan Hill House since October 2015. Her care has been 1st class throughout which is very re-assuring. The staff are kind, caring and sympathetic and most appear genuinely fond of her. Their patience with more demanding residents is remarkable. It would be difficult to find a good alternative if it were it to close. Perish the thought!

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have always found the staff to be very kind, patient and caring towards my mother. The staff encourage the residents to participate in as many activities as they can comfortably manage.
As the home isn't too large it has a family-friendly feel about it, which I feel makes my mother more settled as she can easily become anxious due to her illness.
My mother always looks well dressed and clean and I feel that she is in safe hands. I have no hesitation in recommending Swan Hill as a care home.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Swan Hill House is a very efficiently run care home. In the town centre of Shrewsbury. It has excellent standards of cleanliness and is very well kept. The staff are professional but also very caring and efficient. There are activities run on most days which they are encouraged to do. There is also an annual garden party for all friends and family of residents which is enjoyable. Relatives and friends are offered a drink when visiting. The food is also of a good standard and residents are offered a glass of sherry/soft drink each lunchtime.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother has lived at Swan Hill for just over a year, and I can highly recommend this excellent care home. The ethos is that of a large family home where individual residents interests are respected and provided for. An impressive range of stimulating activities is provided which residents can choose to join in or not, without pressure.
The chef provides a varied and delicious range of meals with individual tastes and dietary needs fully catered for. Staff are warm and caring and visiting family and friends are made to feel very welcome. I can not imagine that my mother could have ever have found a better place than this.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall Swan Hill House is excellent. Some of the staff considerably more helpful than others. It is beautifully kept and very clean. However my father's room is clean and tidy but very drab looking out onto a wall resulting in needing the light on during the day, my dad is not complaining though. Other rooms look much brighter. We have no worried with the care he receives well done to the staff.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

This residential home is ideally situated in the centre of town with cultural activities easily accessible. The home is always clean and tidy with many stimulating activities for residents to take part in. The staff are a very dedicated team who have the interests of the residents at the heart of what they do and are always available to help with enquiries.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Again, we were sent an invitation inviting us to the Swan Hill Garden Party and again it was a great success. The staff did a fantastic job organising all the residents and guests into the marque. The food was a good choice and the ceremony for handing out certificates to all residents, so no one was left out. A very enjoyable afternoon for all guests, residents and staff.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Recently attended the annual summer lunch at Swan Hill House. We were so impressed with the elegance and ease with which the owner and her staff entertained. It really felt like she was in her own home. All the residents seemed extremely happy with the care home and the facilities are beautiful. All aspects of this care home are outstanding.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My residence has involved day respite care only for several short periods (8 days) while family members are abroad. I always look forward to these visits which count to me as "holidays". I enjoy the happy atmosphere, being very well cared for and there is the bonus of a lovely garden - with a garden party on my last visit. I look forward to visiting again in the future. I appreciate the welcome I receive.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My mother has settled into the house, she has become better at being independent now. She walks better. The carers help to make her happy.

How likely would you be to recommend Swan Hill House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

In Swan Hill House there is a most comfortable and friendly atmosphere which is very relaxing and welcoming both for residents and relatives. The staff are efficient, capable and unfailingly helpful and polite, yet with a lovely sense of humour. The house is spotlessly clean and bedrooms and bathrooms well-equipped. Activities are organised and twice a year a party is arranged for residents, family and friends which enhance the 'family' feel of the home. I can recommend Swan Hill House without hesitation.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent care home at which mother is extremely happy and well looked after.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Swan hill house is an extremely well kept Carehome. It has high standards of cleanliness inside and a beautiful garden. The food and care given is also of a very good standard and run efficiently. Activities take place most days which are of a good standard and there is a nice relaxed atmosphere. It also benefits from being in the town centre and near the Quarry Park.I would not hesitate in recommending it.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father has been a resident at Swan Hill House for 3 years. He first went there with my mother. The staff and management have always been very helpful and caring. My mother has now passed away but she was treated really well during her last few weeks at Swan Hill. I have found the management very approachable and the home has a very family friendly atmosphere. My father is now 89-years of age and, the way he is cared for by the manager and staff, I hope he reaches 90-years.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have some experience of other care homes and 'Swan Hill House' has been the best that anyone could ask for. My mother has been a resident here for 5 years and we have had no complaints during this time. The owner and staff are so friendly, approachable and professional. Also, they are 'ALL' aware of my mum's needs. We can go anytime and can see my mum is being cared for by dedicated, caring people.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home and all the staff are very welcoming at all times providing and extremely homely atmosphere. There was just one instance when a carer spoke to my mother, who is currently waiting to have her ears syringed by the local surgery, mum said pardon, the carer then spoke to my mother as if she was a little girl, very condescendingly I thought as I was present. I did say "please don't speak to my mother like that as she was unable to hear you and is not simple". My mother has a very strong and wilful mind still. But on the whole, the home and staff cannot do enough to assist their residents with every need the might have.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident in the above for over 2 years, which is unbelievable. She is now 95 and it is due to the care and attention of this home as she was very fragile when she went in. The home is so well organised; lots of activities and encouragement to join in. Lots of the residents do feel like it is being in a hotel and I as a visitor agree. Even the outside grounds are really well cared for and make the colourful area a delight to look at. I am so pleased as it was not easy to put my aunt in a home, but she is very happy and fits in so well, I can only speak as I find.

How likely would you be to recommend Swan Hill House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is a very lovely home, the residents are well cared for by the very kind and helpful staff.

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Swan Hill House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Swan Hill House