Alder Grange

51 Adamthwaite Drive, Blythe Bridge, Stoke-on-Trent ST11 9HL

Alder Grange, Stoke-on-Trent, Staffordshire
Alder Grange, Stoke-on-Trent, Staffordshire
Alder Grange, Stoke-on-Trent, Staffordshire

Alder Grange is a converted, detached Victorian property, with a comfortable and homely interior where a skilled and friendly team provide one-to-one support at an appropriate level.

Both long and short-term stays are available and the team look to offer a welcoming environment to visiting loved ones, as well as helping residents to make the most of each day in whichever way suits them.

The provider believes in ongoing training and support of staff to get the most out of each professional's potential, while there is also regular monitoring of standards.

Alder Grange accept privately funded and social services funded service users and have contracts with both staffs and Stoke-On-Trent social services.

Owner: Eungella Care Ltd

Person in charge: Tina Whalley (Care Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 17

Shared Rooms: 2

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £450 – £620 , Personal Care Shared (per person) £418 – £575 (These prices are only a guideline, please contact Alder Grange to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visiting anytime. We ask our relatives to avoid 12:30-13:30 if possible and to let staff know if visiting will be after 8pm.

Parking:

Free parking available on site.

Latest Care Quality Commission* Report on Alder Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 2 hours ago

No Current Bed / Place Vacancies

Reviews

9.9 Alder Grange has a Review Score of 9.9 (9.934)

The Review Score of 9.9 (maximum of 10) for Alder Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Alder Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.934 for Alder Grange is calculated as follows: ( (156 Excellents x 5) + (11 Goods x 4) ) ÷ 167 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Alder Grange is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 8 Reviews ÷ 4.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alder Grange?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alder Grange

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2

My mum hasn't been a resident very long in Alder Grange but despite crying buckets and feeling very unsure that a care home was the place mum needed to be, I now know that between myself, my hubby and my lovely mum, we made the right decision. The team of carers are very professional but at the same time very compassionate and the one thing that shines through is that nothing is ever too much trouble both for the residents and the residents' family.

We are made to feel welcome the minute we arrive to visit Mum. Alder Grange has a lovely, homely and warm feeling about it and if you did not know it was a care home you would get the impression that when you visited, you were at a big family get together. I'm sure that others go through the same feelings of guilt, doubts and anxieties that we have been through, but the staff at Alder Grange have gone out of their way to help both my mum and ourselves get through this huge period of change smoothly. I would recommend the home without any hesitation.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law lives in this wonderful residential home. They have lovely activity ladies who play cards, dominoes, quizzes also organise days out which everyone goes. The home is so friendly and warm and before you can sit down, you will be offered a hot drink. The staff are very friendly and nothing is too much trouble. His bedroom is beautiful with clean bedding and towels daily. The food always smells lovely also and it’s all homemade. When my father-in-law first arrived he was quite unsettled but now if I ask him if he’s happy, he says he loves it which is a big thing when you know they are happy. I can’t recommend this home enough.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident at Alder Grange for nine years and has dementia and mobility problems. We have found the care Mum receives to be excellent. The staff genuinely care on a personal level. They are very mindful of individual needs and treat Mum with respect and affection. Mum is very happy and relaxed in the home which given her conditions is very important to us. The staff respond very well to changes in care, eg. dietary requirements and medication and we are very happy that Mum is receiving relevant care. The staff are very in tune with their residents and pick up on any signs of illness very quickly and respond accordingly. The home itself has a comfortable feel, like your own home, and is not at all clinical. Food standards are very high. Activities in the home provide fun for Mum and the home make a real effort to celebrate current affairs, like the jubilee, with a lovely party feel. Days out are also enjoyed. Mum would not be there if it wasn't excellent.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A warm friendly atmosphere, very clean and comfortable with excellent caring staff and very good food. Couldn't have found a better care home for my mother.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was moved to Alder Grange from another residential care home where she had been for eight years previously and unfortunately, the care had deteriorated.
My sister and I were very anxious at first. However, Alder Grange has fulfilled all our mother's needs and I wouldn't hesitate to recommend them.
The staff have always been very friendly, take the time to listen and have a caring attitude to the residents.

How likely would you be to recommend Alder Grange? Extremely Likely

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I moved mum to Alder Grange from another residential care home where she had been for eight years previously and the care had deteriorated.
I was very anxious at first because I had lost all faith in the care that mum had had.
Alder Grange has fulfilled all my mother's needs and I wouldn't hesitate to recommend them.
I have found the management very easy to talk to and they always have time to listen and oblige my requests.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alder Grange has a very homely atmosphere. All the staff are kind and caring to my father and when we visit we are always made very welcome. It is a great comfort to know he is happy and well looked after. I would recommend Alder Grange to anyone requiring top class care for a loved one.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been in the home for almost 2 years, I am also a volunteer. The staff are lovely, so caring and it's just so homely, you can talk to them, even the management they will help you with anything. My mum loves it, the food is all home cooked. It's the best home around!

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Alder Grange since last October. Unfortunately I live out of the area and wish I could visit more often. From what I have seen during my visits at weekends the staff are excellent, very caring, patient and treat all residents with great respect.
When I make contact with the home by phone or e-mail, I find that management are very helpful and do their utmost to answer any questions regarding my mother's health problems. I feel that mum is in safe hands here and this gives me peace of mind.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

The level of professional care shown to my mother throughout her stay at Alder Grange Care Home has been extremely high. The care and concern shown to get exactly the right type of medical help for diabetes and dementia has been fantastic - nothing has been too much trouble. Likewise the programme of activities and outings has been exemplary and so beneficial to my mother's health and wellbeing. Indeed it is very much due to the kind and caring attentions of the staff that my mum has settled in so well and has a happy and contented life at Alder Grange.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum entered Alder Grange after being diagnosed with Alzheimer's and a couple of instances where it was clear she needed full time care. She spent 5 ½ years in this wonderful home, and I use the word "home" as I would to describe where a person feels comfortable, safe and loved. My mum loved Alder Grange and the incredible staff who cared for her with so much compassion, patience and affection, right through her end stages until her passing in October 2015. Whenever I had the opportunity to visit I was always welcomed and remembered and there was no doubt in my mind that there could have been no better place for my mum to have lived her last years. It really was like waling into someone's home and not a residential home. But make no mistake the care was full on and incredibly efficient and professional. I highly recommend Alder Grange.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stayed at Alder Grange to allow me some respite from my role as carer. We would most certainly recommend Alder Grange to others as it provided such excellent care. My mother has complex dietary needs and they were totally catered for. She was really happy whilst there- surrounded by the most caring, sensitive and professional staff, who have created a warm and comforting environment where all her needs were met.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident at the home for 4 years until she sadly passed away in July 2015.
During that time the care she received at Alder Grange was wonderful. No -one could have done more for my mum than the staff did on a daily basis, nothing was ever too much trouble for them. The staff all cared for my mum as if she was one of their family and I think they all loved her as much. Almost every member of staff (and a number who had left a while ago) attended my mum's funeral which shows the feelings they all had for her.
The home has a lovely 'homely' atmosphere where each resident is a treated as a special individual unlike larger establishments where the great number of residents makes it difficult to devote the time to every person.
Finding a home for a parent is a difficult and traumatic experience but I was fortunate enough to find the BEST home for my mum.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at this home for 5yrs and has received nothing but love and exemplary care delivered with sensitivity and understanding. Every member of staff shows empathy and discretion when caring for the residents and I cannot recommend Alder Grange more highly.

How likely would you be to recommend Alder Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes West Midlands 2017

Recipient: Alder Grange

Date: Saturday 01 Apr 2017

more details

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Staff Profiles

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Care Home Idol 2016

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