Wilbraham House

Church street, Audley, Stoke-on-Trent ST7 8DE
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9.9 42 Reviews
  • Wilbraham House, Stoke-on-Trent
Wilbraham House is a warm friendly care home, nestled on the Cheshire-Staffordshire border, in the village of Audley. Wilbraham House offers residential, dementia, and palliative care.

The majority of bedrooms are en-suite and rooms are not assigned by care type. Instead, they encourage residents to choose the room that’s right for them. The home has a number of wonderful communal spaces, including two dining spaces, lounges, and within walking distance of St James Church (Church of England).

Trained cooks provide a daily varied menu of nutritious, tasty meals, which residents can have in the restaurant-style dining room or their own rooms, whichever they prefer. Special dietary requirements will be catered for.

Activities coordinators plan regular events so everyone is kept busy, though participation is entirely optional. There are daily events in the home as well as regular excursions. Residents and relatives are invited to attend the regular to planning meetings, to ensure that everyone's desires are being met.

Care workers understand that moving into Wilbraham House will be a considerable transition but one that they try to do is make the transition feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, the staff at Wilbraham House do the little things that make the biggest difference.

At Wilbraham House, you become a member of their family. Residents' independence and happiness is their focus.

Wilbraham House working in partnership to make an inclusive world and giving individuals quality of life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £900
  • Self-Funded Residential Dementia Care: £850 – £900
  • RESPITE Self-Funded Residential Care: £850 – £900
  • RESPITE Self-Funded Residential Dementia Care: £850 – £900

Day care is also available from 9am - 6pm please contact the home for more information and cost.

These prices are only a guideline, please contact Wilbraham House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Wilbraham House Ltd

Person in charge

  • Tracy Hodgson (Manager)

Local Authority / Social Services

Admission Criteria

  • No policy
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Parking

  • On site car park

Wilbraham House Reviews (42)

9.9

Wilbraham House has a Review Score of 9.9 (9.919) out of 10, based on 19 reviews in the last 2 years.
Over all time Wilbraham House has 42 reviews.

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Total of 42, showing 1-20
Review from Paulette B (Husband of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed. The manager and all her team work so hard. They did a fantastic job for my husband; he is a lot better now than when he first went in, so very pleased. I feel he is in a safe environment, thank you.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your comment. We do try our best at Wilbraham House

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Review from J B (Son of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have being professional and caring since my mum has been a resident there. The manger always keeps me updated and the app she set up for me is updated 4 times a day and I know how she is when I am not able to visit.
Throughly recommend Wilbraham House.
Reply from Tracy Hodgson, Manager at Wilbraham House

Mum has settled very well since been at Wilbraham she mixes really well with other service users all notes are updated so family who live away are able to keep a eye on day to day things regarding there loved one

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Review from Sue H (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always happy to help, mum is looked after, all her health care needs are met, and nothing is too much trouble for any of the staff. Activities are great, mum loves having her hair done.cannot fault anything.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review. Mum is always happy and loves having her hair done. She has improved a lot since admission.

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Review from M A (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and staff are excellent. My father has been a resident here for 2 years, and we have no complaints. We are very pleased with the care he receives. He always looks clean, tidy and happy.


We have not been able to visit as much over the past year, but I feel reassured because we are able

to check his notes daily, we can call anytime, and we often just turn up when we can with no notice, and Dad is always well cared and happy.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for review we understand the distance can be an issue; however, we no have access to Dad's notes that update you regularly

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Review from Jane J (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is well looked after at Wilbraham House. The Staff are really good with him and look after him - Like a big extended family. He is very happy, relaxed and enjoys his life there. Food is excellent and his room is quite spacious and overlooks the Church. Dad loves to be outside and he has been
encouraged to plant all the bedding plants in the planters and hanging baskets, which he has loved doing and is proud of his achievements! he tells me every time he sees me!
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review. Dad is such a happy chap, never likes putting people out, enjoys his visits to see mum, and 100% loves sitting in the garden when the sun shines.

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Review from Pip B (Wife of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband seems very settled, and I feel confident that the care he is receiving meets his needs. As a family member, I enjoy a good rapport with staff who listen to any concerns I have. There is a willingness to alter or implement change to his care, which I find comforting. Overall, I am satisfied
with the care at Wilbraham House under a very capable manager.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review. As you are aware, we try and deal with any concerns asap. The rapport the staff have with families is second to none. We always listen to concerns and try a rectify as soon as we can

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Review from John M (Son of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is full of very good staff, it's very clean and tidy.
All the staff are first class and always keep us updated on how my mother is.
We get daily reports to keep us updated on how she is.
My mother is always clean and dressed well.
The staff spend time with my mother and show lot's of interest
in their job.
My mother is very happy living in the home and she is very fond of the staff.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review, as you know, mum is a character within the home. She always keeps the staff on their toes all the time. She always enjoys chatting with staff and reminiscing about Newcastle, and she remembers things that are not there

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Review from B H (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are absolutely brilliant with my mother. They treat her like a normal person are affectionate and respond well to her needs. It's comfortable and homely rather than a clinical setting and staff make an effort to get to know about the individual person and communicate accordingly. My mother feels
safe and well cared for .
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review. Mum has been settled and happy since she came to Wilbraham enjoys her trips out with family and also her weekends away to the caravan. Staff always try their hardest to ensure families and residents are happy

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Review from Dean S (Son of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy for my Mother to be under their care. Staff are superb and care for all my mum's needs. More importantly, my mum is happy there. There are always different activities that keep the residents happy. Management are also spot on.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for the review. Mum has settled, as you know, good days and bad days with her, but I guess that comes with age. She will always say nothing goes on, but as you see, she makes sure she is front of the line when the camera is out.

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Review from Debs L (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say. Dad came to Wilbraham House after our mum was admitted into care from a hospital stay. We could not ask for a better place for our dad to live. The carers are all fabulous and he is looked after in very aspect. We never have to worry about dad as we know that the care he is receiving
is second to none and that these people genuinely care. They have a fabulous leader who knows the care system and goes over and above with everything she does. The home itself is friendly. The food is really good, and everywhere is kept so very clean and tidy. Dad is very settled and the interaction between him and the staff is so good. We are relieved that our dad is happy and cared for and that the final years of his life will be spent with good people who do an excellent job. As a family we are always made to feel welcome and kept informed of everything which is so good to know. We also know that dad is safe and cared for as he deserves.
Thank you to all the staff - amazing!
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review. Dad has settled really well and is always happy, no matter what he does, enjoys his trips to see mum, and when the sun is out, you know he is first catching the rays.

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Review from M J (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is well looked after by all the very friendly staff.
The care is second to none. Dad couldn't be in a better care home.
Reply from Tracy Hodgson, Manager at Wilbraham House

thankyou so much for your kind words dad has settled in really well as you see when you visit even though he does tell you we have him working and do not pay him hahah he really enjoys been in the garden and always gets his hands dirty

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Review from D T (Daughter-in-law of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy living at Wilbraham House. All care needs are met.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thankyou for review mum is always a happy sole Staff always try there best

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Review from Jessica J (Granddaughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff. Nice facilities and a good amount of entertainment provided. They recently took my grandmother out for a trip and she was very pleased. Good quality food provided. Grandmother seems very happy here.
Reply from Tracy Hodgson, Manager at Wilbraham House

thankyou fro your review getting gran out was a job and a half but she really enjoyed it once she had been

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Review from J B (Son of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to Wilbraham House in October and arrived in a very bad state of mine. Since being there she has improved significantly and now eats and is comfortable and secure in her surroundings.
The staff have been very welcoming and supportive towards myself and more importantly my Mum. I am constantly
kept up to date with how she is through either a phone call or through the App.
I am safe in the knowledge that she is been well cared for.
Reply from Tracy Hodgson, Manager at Wilbraham House

thankyou for your review mum has settled in very well her diet has improved a lot since admission she seems very happy

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Review from Andrew S (Son of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum seem seems to be treated very well, she seems happy and has a good relationship with the staff. She has managed to form friendships and seems happy to sit and chat with them in the lounge. The staff are always polite and it's never a problem for us to pick her up anytime to go out or just a visit
in there. We are updated regularly on her care and upkeep.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review as you may be aware mum likes to boss staff about however thats her nature , she really enjoys the activites within the home and often joins in most of them

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Review from Jennie M (Sister of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very satisfied with my brother's care.
Manager is excellent, always available to speak to and deal with any problems.
Staff caring and attentive overall my brother is very happy living there.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, my staff always do there best.

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Review from Tony R (Son of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from the staff.
Great care given to my mother who has dementia and so has good days and bad.
Excellent communication from both staff and management.
Have totally recommended the home to others for their family.
The app is very good as I get 3 reports every day, appertaining to
my mother.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your kind review we always try our best.

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Review from K L (Son of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff went above and beyond to assure me and assist Mum in her time of need when she was taken ill. Also, all staff have met Mum's needs during her recovery after her illness and been very patient with Mum's needs.
Reply from Tracy Hodgson, Manager at Wilbraham House

Well, your mum what can we say she loves to always have her say and will tell you what she thinks she has made a brilliant recovery but she is a little fighter.

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Review from Linda H (Daughter of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum was only in the care home for a short time the care that she received was wonderful. From the day that she went into the home the staff looked after her so well. Mum was taken out for lunch on her birthday and was able to participate in other activities. I can highly recommend the care
home, if every town and city had a place like this the world would be a better place.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, we always try our best.

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Review from S T (Sister of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has stayed here a few times now and also feels like part of their family. They are all really nice to her and she loves coming. I feel so settled that she is in here, as with her brain damage I worry about her but they go above and beyond with her care needs.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review. We know your sister enjoys her stay we look forward to seeing her again on the 14th September

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Wilbraham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Wilbraham House is calculated as follows: ( (207 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 223 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilbraham House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 24 Aug 2025

Ground floor room available

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Awards / Recognitions (0)

Meet the Team (1)

Tracy

Tracy Hodgson

Job Title: Manager Joined: 2015

Tracy is the registered manager at Wilbraham House she has a wealth of experience in the care sector, she has gained NVQ level 4 in care and also has leadership of management level 4, Tracy has gained lots of valuable knowledge during her 30 years of service within the care industry. Tracy is a real asset to Wilbraham House and is passionate about her job role and ensuring her ethos of our family caring for your family is rolled out in every area of the home.

Frequently Asked Questions about Wilbraham House

What types of Care is Wilbraham House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wilbraham House have?

There are 35 Single Rooms.

What are the Facilities & Services at Wilbraham House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wilbraham House to the centre of Stoke-on-Trent?

5.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilbraham House to verify any information. View our terms and conditions. Wilbraham House has an Enhanced Service - more info.