Wilbraham House

Church street, Audley, Stoke-on-Trent ST7 8DE
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9.9 42 Reviews
  • Wilbraham House, Stoke-on-Trent
Wilbraham House is a warm friendly care home, nestled on the Cheshire-Staffordshire border, in the village of Audley. Wilbraham House offers residential, dementia, and palliative care.

The majority of bedrooms are en-suite and rooms are not assigned by care type. Instead, they encourage residents to choose the room that’s right for them. The home has a number of wonderful communal spaces, including two dining spaces, lounges, and within walking distance of St James Church (Church of England).

Trained cooks provide a daily varied menu of nutritious, tasty meals, which residents can have in the restaurant-style dining room or their own rooms, whichever they prefer. Special dietary requirements will be catered for.

Activities coordinators plan regular events so everyone is kept busy, though participation is entirely optional. There are daily events in the home as well as regular excursions. Residents and relatives are invited to attend the regular to planning meetings, to ensure that everyone's desires are being met.

Care workers understand that moving into Wilbraham House will be a considerable transition but one that they try to do is make the transition feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, the staff at Wilbraham House do the little things that make the biggest difference.

At Wilbraham House, you become a member of their family. Residents' independence and happiness is their focus.

Wilbraham House working in partnership to make an inclusive world and giving individuals quality of life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £900
  • Self-Funded Residential Dementia Care: £850 – £900
  • RESPITE Self-Funded Residential Care: £850 – £900
  • RESPITE Self-Funded Residential Dementia Care: £850 – £900

Day care is also available from 9am - 6pm please contact the home for more information and cost.

These prices are only a guideline, please contact Wilbraham House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Wilbraham House Ltd

Person in charge

  • Tracy Hodgson (Manager)

Local Authority / Social Services

Admission Criteria

  • No policy
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Parking

  • On site car park

Wilbraham House Reviews (42)

9.9

Wilbraham House has a Review Score of 9.9 (9.919) out of 10, based on 19 reviews in the last 2 years.
Over all time Wilbraham House has 42 reviews.

Overall Experience
  • 39
  • 3
  • 0
  • 0
  • 0
Date Published
  • 42
  • 14
  • 15
  • 19
  • 23
Reviewer Connection to Wilbraham House
  • 14
  • 13
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Lisa B (Granddaughter of Resident) published on 22 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My nan lived here for many years until she passed away this month. I have got to say the staff are absolutely fantastic. I think they are the most caring people I have ever met. They go way above what they had to do for both my nan and all of my family. I would recommend them to anyone looking for
care for a relative.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue B (Daughter of Resident) published on 22 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wilbraham House staff have consistently given an extremely high level of care over the past 5 years. There is a strong sense of belonging akin to a family home environment which permeates across staff, residents and management alike. This also translates to the staff striving to understand individual
needs and provide a safe, dignified, caring environment and a more personalised service. There is a wide range of weekly activities to suit everyone including provision for family participation which encourages and supports all concerned.


I have no hesitation in recommending Wilbraham House to anyone who faces such a difficult decision-making process. I am so grateful that we made the right decision in our time of need. A huge thank you to the amazing staff who have given tremendous care, above and beyond our expectations.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Wilbraham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Wilbraham House is calculated as follows: ( (207 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 223 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilbraham House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 24 Aug 2025

Ground floor room available

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Awards / Recognitions (0)

Meet the Team (1)

Tracy

Tracy Hodgson

Job Title: Manager Joined: 2015

Tracy is the registered manager at Wilbraham House she has a wealth of experience in the care sector, she has gained NVQ level 4 in care and also has leadership of management level 4, Tracy has gained lots of valuable knowledge during her 30 years of service within the care industry. Tracy is a real asset to Wilbraham House and is passionate about her job role and ensuring her ethos of our family caring for your family is rolled out in every area of the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilbraham House to verify any information. View our terms and conditions. Wilbraham House has an Enhanced Service - more info.