Wilbraham House

Although Mum was only in the care home for a short time the care that she received was wonderful. From the day that she went into the home the staff looked after her so well. Mum was taken out for lunch on her birthday and was able to participate in other activities. I can highly recommend the care home, if every town and city had a place like this the world would be a better place.

My sister has stayed here a few times now and also feels like part of their family. They are all really nice to her and she loves coming. I feel so settled that she is in here, as with her brain damage I worry about her but they go above and beyond with her care needs.

The staff are very friendly, and all residents seem very happy and comfortable whenever I visit, which is nice and peace of mind that our step mum is happy and does state this upon visits. I would just like to thank all the staff and the manager for all their hard work and caring nature.

On behalf of myself and my family, I can’t thank you enough.

Superb quality of care has been provided to my son, who is a permanent resident. The rooms are homely, and the staff are wonderful. The management team work effectively and swiftly to answer any questions. My son is treated with the dignity and respect he should be treated with and has settled into his new home with ease.

Excellent. Do I need to say anymore?

The manager and her team stepped in when we needed them most on a weekend for emergency respite care. This emergency respite care has turned into a permanent residence for my dad's partner, and I have witnessed the amazing team led by the manager supporting us all the way. Without the manager's leadership and wonderful team, the transition that we experienced very quickly would have been so stressful. Not only has my dad's partner been cared for with dignity and compassion, but the team here provides support to the whole family, going above and beyond what I had ever imagined. Thank you all for everything that you do.

I have been very impressed by the help and support we have been given by the Management Team and staff at Wilbraham House. They go above and beyond to help with any queries and have put our minds at rest as regards the care provided. Nothing is too much trouble.

This is a very busy environment (witnessed by myself on several occasions) and staff cope admirably under such pressure. Their expertise makes it easier for us to know that loved ones are safe and well looked after. The care they provide is excellent.

The staff are extremely pleasant and welcoming. My mum is treated with the utmost respect. The staff can't do enough for my mum and other residents.

All the staff are very kind and helpful to visitors and my nan, as well as polite and outgoing. The home itself is a very clean environment and seems to be a good place to be when you reach that stage in life.

My dad spent the last few months of his life in the care of Wilbraham House. The care he received during this time was outstanding, it was a home from home for him. All the staff treated him with such good care, we as a family have nothing but praise for them all. Dad's final days were spent in hospital and the care home manager visited and showed great care and compassion to Dad and our family.

The care my husband received at Wilbraham House was absolutely wonderful. All the staff were extremely caring and the care home manager went above and beyond the call of duty. I cannot thank them enough for all the love and care they gave to my husband and would have no hesitation in recommending them to my family and friends.

My mother has dementia and was struggling independently. Since moving to Wilbraham House, we have noticed an improvement in her physically and she says she feels safe. The staff are very friendly, communication is excellent and I cannot fault the care she is receiving.

Great staff, very helpful, Mum likes going to Wilbraham and has made a few friends there in the past two visits. I'm hoping to place Mum there on a permanent basis should it become necessary. The manager is always there for help and advice. We feel really supported.

An outstanding care home with fantastic staff. Nothing is too much for the team, all of whom are so thoughtful and professional. We cannot thank everyone enough for all they have done.

Great leadership, great team.

This was my husband's first time accessing respite care. The staff came for a preliminary assessment and PCR test, they were very reassuring and answered all queries. I was extremely pleased with their engagement with my husband. The care home was clean, friendly and it was good to see other residents socialising. My husband has spent a happy week and is looking forward to another visit.

I cannot praise Wilbraham House enough. My mum has been here nearly 4 years and she has been treated with so much love and care. I can relax knowing she is in a safe place. All of the staff are wonderful.

My mother is well settled there and she says they keep an eye on her and look after her well. Staff are always friendly, they keep me up to date with how my mother is regularly. I also like their Facebook page which shows a lot of the activities they provide and do to keep their residents occupied. The staff have also been very proactive during the pandemic to help keep the residents safe from Covid.

I cannot praise the manager and staff enough, for the way they have looked after Mum. Mum has dementia and came to Wilbraham House in crisis, at the beginning of the pandemic. The staff settled her in and nothing was too much trouble. Although we have not been able to go into the home, we have had contact via video call and or virtual tour of her room via video. All her needs seem to have been met, including activities and stimulation. Medical needs have been well catered for. I am totally happy with the care and service provided.