Wilbraham House

Church street, Audley, Stoke-on-Trent ST7 8DE
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9.9 42 Reviews
  • Wilbraham House, Stoke-on-Trent
Wilbraham House is a warm friendly care home, nestled on the Cheshire-Staffordshire border, in the village of Audley. Wilbraham House offers residential, dementia, and palliative care.

The majority of bedrooms are en-suite and rooms are not assigned by care type. Instead, they encourage residents to choose the room that’s right for them. The home has a number of wonderful communal spaces, including two dining spaces, lounges, and within walking distance of St James Church (Church of England).

Trained cooks provide a daily varied menu of nutritious, tasty meals, which residents can have in the restaurant-style dining room or their own rooms, whichever they prefer. Special dietary requirements will be catered for.

Activities coordinators plan regular events so everyone is kept busy, though participation is entirely optional. There are daily events in the home as well as regular excursions. Residents and relatives are invited to attend the regular to planning meetings, to ensure that everyone's desires are being met.

Care workers understand that moving into Wilbraham House will be a considerable transition but one that they try to do is make the transition feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, the staff at Wilbraham House do the little things that make the biggest difference.

At Wilbraham House, you become a member of their family. Residents' independence and happiness is their focus.

Wilbraham House working in partnership to make an inclusive world and giving individuals quality of life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £900
  • Self-Funded Residential Dementia Care: £850 – £900
  • RESPITE Self-Funded Residential Care: £850 – £900
  • RESPITE Self-Funded Residential Dementia Care: £850 – £900

Day care is also available from 9am - 6pm please contact the home for more information and cost.

These prices are only a guideline, please contact Wilbraham House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Wilbraham House Ltd

Person in charge

  • Tracy Hodgson (Manager)

Local Authority / Social Services

Admission Criteria

  • No policy
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Parking

  • On site car park

Wilbraham House Reviews (42)

9.9

Wilbraham House has a Review Score of 9.9 (9.919) out of 10, based on 19 reviews in the last 2 years.
Over all time Wilbraham House has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wilbraham House
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Total of 42, showing 21-40
Review from D H (Stepdaughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly, and all residents seem very happy and comfortable whenever I visit, which is nice and peace of mind that our step mum is happy and does state this upon visits. I would just like to thank all the staff and the manager for all their hard work and caring nature.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your reviews. I always like postive reviews and like to know residents always seem happy and your family member is settled and happy.

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Review from L A (Daughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia, and listening to other people, and reading about dementia care, we thought we were faced with a huge problem when her partner became unwell. We had to do something very quickly to find care for mum, but luckily we knew about the manager and her staff at Wilbraham House due to
a connection with someone else in the home.
It was a Saturday evening, and they did everything to help, settling Mum within a matter of hours into her new environment. The staff are 100% caring and nothing is too much for them to do. I can honestly say that my mother’s true personality has shone through over the last few months and I’m lucky to say that she has a remarkable life. Wilbraham is now her home, all her needs are being taken care of within Wilbraham, but she is still able to enjoy life away from the home with her partner and family.
On behalf of myself and my family, I can’t thank you enough.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your kind words, we always aimed to provide a good service.

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Review from M S (Mother of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superb quality of care has been provided to my son, who is a permanent resident. The rooms are homely, and the staff are wonderful. The management team work effectively and swiftly to answer any questions. My son is treated with the dignity and respect he should be treated with and has settled into
his new home with ease.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review. We always ensure clients are treated with dignity and respect at all times.

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Review from Arnold F (Partner of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Do I need to say anymore?
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review. We always aim to do our best and welcome families as much as possible.

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Review from Kay F (Stepdaughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team stepped in when we needed them most on a weekend for emergency respite care. This emergency respite care has turned into a permanent residence for my dad's partner, and I have witnessed the amazing team led by the manager supporting us all the way. Without the manager's leadership
and wonderful team, the transition that we experienced very quickly would have been so stressful. Not only has my dad's partner been cared for with dignity and compassion, but the team here provides support to the whole family, going above and beyond what I had ever imagined. Thank you all for everything that you do.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review and kind words. Your dad is always welcome.

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Review from Susan M (Daughter-in-law of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed by the help and support we have been given by the Management Team and staff at Wilbraham House. They go above and beyond to help with any queries and have put our minds at rest as regards the care provided. Nothing is too much trouble.


This is a very busy environment

(witnessed by myself on several occasions) and staff cope admirably under such pressure. Their expertise makes it easier for us to know that loved ones are safe and well looked after. The care they provide is excellent.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, we try our best even when under pressure.

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Review from Andrew B (Son of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely pleasant and welcoming. My mum is treated with the utmost respect. The staff can't do enough for my mum and other residents.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, we do try our best and your mum is a diamond to look after.

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Review from Theo B (Grandson of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very kind and helpful to visitors and my nan, as well as polite and outgoing. The home itself is a very clean environment and seems to be a good place to be when you reach that stage in life.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, it is much appreciated.

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Review from Jayne W (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad spent the last few months of his life in the care of Wilbraham House. The care he received during this time was outstanding, it was a home from home for him. All the staff treated him with such good care, we as a family have nothing but praise for them all. Dad's final days were spent in hospital
and the care home manager visited and showed great care and compassion to Dad and our family.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your kind words, I and the staff at Wilbraham house try our best and compassion is a must with me, your dad was a true gentleman and showed a lot of appreciation towards staff and his family, you can always say he is a family man.

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Review from Gillian R (Wife of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband received at Wilbraham House was absolutely wonderful. All the staff were extremely caring and the care home manager went above and beyond the call of duty. I cannot thank them enough for all the love and care they gave to my husband and would have no hesitation in recommending them
to my family and friends.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your comment. Your husband was difficult at times but we always ensured his needs were met. He was a true gentleman.

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Review from K K (Son of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and was struggling independently. Since moving to Wilbraham House, we have noticed an improvement in her physically and she says she feels safe. The staff are very friendly, communication is excellent and I cannot fault the care she is receiving.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your kind words, Mum is a character bit like her son.

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Review from David C (Son of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff, very helpful, Mum likes going to Wilbraham and has made a few friends there in the past two visits. I'm hoping to place Mum there on a permanent basis should it become necessary. The manager is always there for help and advice. We feel really supported.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your comment, we will be happy to see Mum again in May.

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Review from Daniel C (Son of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An outstanding care home with fantastic staff. Nothing is too much for the team, all of whom are so thoughtful and professional. We cannot thank everyone enough for all they have done.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review, Daniel, your dad was a true gentleman and nothing was too much bother for him, he will be missed.

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Review from G B (Daughter of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Wilbraham House have provided Mum with a welcoming, safe and friendly new home. It has given the family such peace of mind, and it's lovely to see her more interactive and engaged with others and with her surroundings than before moving in. The kindness and care of this wonderful
group of staff is mixed with a professional attitude and a willingness to go the extra mile.
Great leadership, great team.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review we do try our best, as our logo says your family is our family.

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Review from M G (Wife of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my husband's first time accessing respite care. The staff came for a preliminary assessment and PCR test, they were very reassuring and answered all queries. I was extremely pleased with their engagement with my husband. The care home was clean, friendly and it was good to see other residents
socialising. My husband has spent a happy week and is looking forward to another visit.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for the review we look forward to seeing your husband again and hopefully, his stay will be as good.

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Review from Bronwyn B (Daughter of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Wilbraham House enough. My mum has been here nearly 4 years and she has been treated with so much love and care. I can relax knowing she is in a safe place. All of the staff are wonderful.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review, we do try our best and also support families as much as possible.

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Review from I K (Son of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well settled there and she says they keep an eye on her and look after her well. Staff are always friendly, they keep me up to date with how my mother is regularly. I also like their Facebook page which shows a lot of the activities they provide and do to keep their residents occupied.
The staff have also been very proactive during the pandemic to help keep the residents safe from Covid.
Reply from Tracy Hodgson, QAO at Wilbraham House

Thank you for your review. We try our best. As we say - your family is our family.

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Review from Julie G (Daughter of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the manager and staff enough, for the way they have looked after Mum. Mum has dementia and came to Wilbraham House in crisis, at the beginning of the pandemic. The staff settled her in and nothing was too much trouble. Although we have not been able to go into the home, we have had contact
via video call and or virtual tour of her room via video. All her needs seem to have been met, including activities and stimulation. Medical needs have been well catered for. I am totally happy with the care and service provided.
Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review. It has been a hard year for a lot of people but our residents' care and well being is our priority.

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Review from R H (Son of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wilbraham House is a lovely caring home. My father is happy there, is well looked after and loved. The staff know the names of all relatives and are all able to give an update on how my Dad slept and how he is eating. Excellent communication. I really can't recommend it highly enough.
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Review from W B (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have satisfaction throughout the entire care home. It is a very homely, caring environment. Staff are always polite and the care Mum receives is excellent. The housekeeping team do an excellent job and the kitchen team are excellent also. The home has been recently refurbished which is nice too. I
feel happy myself because I know Mum is looked after.
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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Wilbraham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Wilbraham House is calculated as follows: ( (207 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 223 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilbraham House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 24 Aug 2025

Ground floor room available

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Awards / Recognitions (0)

Meet the Team (1)

Tracy

Tracy Hodgson

Job Title: Manager Joined: 2015

Tracy is the registered manager at Wilbraham House she has a wealth of experience in the care sector, she has gained NVQ level 4 in care and also has leadership of management level 4, Tracy has gained lots of valuable knowledge during her 30 years of service within the care industry. Tracy is a real asset to Wilbraham House and is passionate about her job role and ensuring her ethos of our family caring for your family is rolled out in every area of the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilbraham House to verify any information. View our terms and conditions. Wilbraham House has an Enhanced Service - more info.