Granville House

Wonderful staff. Very friendly and welcoming atmosphere. My Aunt feels well looked after and happy living at Granville house. Staff very polite and helpful. Lovely home cooked food. Overall a very good carehome

I am really happy with all care mum get. I am really happy with home mum seem really happy at Granville House she loves all the staff and all the staff are really good with her and she always tidy she enjoy the food and pubbing. She has settle really well and the management team are always helpful.

My mother has been at Granville House for 8 months and I have only positive things to say. The atmosphere is friendly, peaceful and calm. The staff seem genuinely to care about the experience of the residents. The manageress is approachable and very quick to respond to questions and concerns. I will never forget the kindness and understanding shown to me by the Operations Director when I first approached Cross Crown at a very vulnerable and distressing time in our family's lives. We were looking at several care homes at the time, but the way she dealt with us on the phone played a huge part in helping us to make our decision about where to go. The other huge factor helping this decision was the incredibly friendly and kind carer who showed me round the care home on our first visit. My mother loves her room and the view from her window. There was a wonderful BBQ organised in August which was enjoyed by residents, staff and family alike. Choosing here was the best decision we made!

A group of 6 people visiting a friend who had just become a resident, we were welcomed by very helpful staff. They found a room for us all to meet privately and even gave us drinks. The staff were courteous and caring for our friend and us, facilitating one of our group who was a wheelchair user. Our friend expressed how happy she is. The home was pleasant, clean and the added art works made a pleasing environment which our friend obviously enjoyed.

Wonderful home, been coming 9 years now and cannot fault it. The staff are very friendly and always a lovely welcome. Always smells very fresh and clean. Cannot praise it enough.

On my regular visits to the home, the staff are always caring, considerate, watchful and sympathetic to the needs of the residents. It is easy to discuss any issues relating to my mother-in-law.

I can describe the home as being part of an extended family. I am always welcomed and treated with respect as is my mum. The staff look after her well and are kind and considerate to her needs. The food is always good and plenty of it. The home is always clean and tidy. The staff are amazing.

Staff are friendly and helpful. My godmother says she likes it at Granville. She's made lots of friends and I often find her cracking jokes with staff and residents alike. She always appears washed and clean in herself and her clothes. Staff encourage good eating habits and have helped my godmother maintain much of her independence, which is great.

On our visits staff, very good and helpful. Room, very good and clean. My friend enjoys staying there and happy with the food and service given to her.

Mum is very happy with her care. The staff are caring and attend to all mum's needs. The manager is outstanding and very caring and is always making sure we are happy with the care that is being given to Mum. We would definitely recommend this care home to friends and family.

I have been visiting Granville House since 2017 on a weekly basis. My friend is very well looked after despite being difficult at times. I like the freedom of being able to take her out to the local park, which she loves. New management should enhance the running of this home.

I would like to say how happy we are with the care and support given to my mother-in-law. The new manager is amazing and so caring. Mum is so happy.

Where do I start. Well my grandad was moved here after a short stay in hospital in March this year. The care he received was amazing. The staff became like family as I was there daily to visit. They couldn't do more for my grandad or our family. They work so hard and treat residents with such care and dignity. The place is spotless, great food and entertainment. It generally felt like every member of staff there from the cleaners to the chefs, to the carers genuinely care about their residents and family. My grandad very quickly came to end of life and again they couldn't do more they gave us meals and refreshments and just an ear to listen. Sadly my grandad passed away last night but the staff were on hand to guide and support us. My only wishes are that the staff get more appreciation, support, the right equipment to help manage the residents and more staff from higher management as it's frustrating seeing the daily struggles. Finally I highly recommend this home.

I am confident that my dad is in a safe and comfortable place with good quality staff around him.

We as a family feel safe in the knowledge that our uncle is in a safe place and is being cared for with dignity and kindness.

Very pleased and grateful for all the kindness and care given to my husband. We know he is in good hands. Can't comment on value for money as I am not involved in the finance.

My Dad has been a resident at Granville House since August 2015. The staff are friendly and supportive and I feel they treat my Dad with dignity. They keep me informed of any changes relating to my Dad and this is a great reassurance as I don't live locally.

Dads health as a result of the kindness and care improved overnight. He settled in quickly with the staff all showing him the respect he deserves, the care he deserves and the kindness and love to help him to feel at home and safe.

My dad seems to be content, settled and he enjoys the banter with the staff. We can visit him every day if we wish to! Thank you for making us feel at home!

I wouldn't hesitate to recommend it.