
Brilliant place. Makes my grandma feel at home and cares for all of her needs.Heidi T(Granddaughter of Resident/Service User)

The team are absolutely amazing, they go above and beyondYvonne S(Niece of Resident/Service User)

Seeing how our Nana and other residents are cared for is truly heartwarming.K H(Granddaughter of Resident/Service User)

Brilliant place. Makes my grandma feel at home and cares for all of her needs.Heidi T(Granddaughter of Resident/Service User)

The team are absolutely amazing, they go above and beyondYvonne S(Niece of Resident/Service User)

Seeing how our Nana and other residents are cared for is truly heartwarming.K H(Granddaughter of Resident/Service User)

Richmond Care Home, in Shirebrook, is located within the residential area of Recreation Road. The home is conveniently located for local shops and the town centre. Set within half an acre of land, Richmond Care Home offers peaceful surroundings, with ample car parking for visitors.
The 40-bedroom home offers warm and comfortable accommodation to residential clients, including those living with dementia. Every room has its own en suite facility which includes...
Care Provided by Richmond Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Richmond Residential Care Home for full pricing details and T&Cs.
Contact Richmond Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Person in charge
- Kate Birch (Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 110
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
- Number of floors: 2
Room Information
- Single Rooms (40)
Visiting
- The home does not have fixed visiting hours. This is the residents home so visitors are welcome at any reasonable time
Parking
- Ample parking on site
Richmond Residential Care Home Reviews (39)
Richmond Residential Care Home has a Review Score of 9.5 (9.469) out of 10, based on 13 reviews in the last 2 years.
Over all time Richmond Residential Care Home has 39 reviews.
Very welcoming, clean, always plenty of things happening. Staff and management are so kind. nothing is too much for them.
Thank you for your lovely review. Our staff work really hard and deserve this review.
I can't thank the team enough for the care they provide for my dad. We had tried to keep dad at home as we did not think he would settle in a care home but he loves it at Richmond and settled in quickly. The staff are friendly, with lots of activities and a lovely secure garden which is dads favourite place to be. The Manager is great at keeping me updated with anything I need to know and I can settle knowing he's in great hands. Highly recommend Richmond to anyone
Thank you so much for your review. So glad that Dad is happy at Richmond Residential Care Home.
My dad has been in Richmond since 10-02-2020 with dementia and other problems, all the staff have been excellent. They catered for his every need, nothing was too much trouble for any of the staff. They made him and me feel part of a great big family, there were so many activities going on all the time. I could not wish for him to have spent his last years than being at Richmond, thanks once again to all staff from the bottom of my heart for the excellent care you gave him, I would recommend this care home to anyone.
Thank you so much for your feedback. We have a great manager leading a wonderful staff team. We are very proud of our dedicated team.
I live in Bristol so cannot see dad as much as would like to but Richmond care home are excellent at keeping me informed and do everything they can so I can speak to him and see how well he is doing on Facebook he looks so much healthier the staff are amazing I'm so glad he is there definitely a piece of my mind.
Thank you for your lovely review. We try are hardest to make sure that there is always contact with family members.
My father went into Richmond care home in November 2020 due to dementia. The manager and staff were fantastic with him and all residents. Nothing was too much trouble for any staff to help with anything residents needed. They are such a friendly organisation. They always have something different going on day and night. I would recommend this care home to anyone. Best by far.
Thank you so much for this wonderful feedback. It's made our day.
I am very happy with the standard of care my husband receives at Richmond. He has a lot of mental health issues and has posed certain problems for me and the staff. However, he is always treated with respect even when he is lacking respect for the staff which does happen. I know he is safe and well cared for and know his needs are being met. The staff do so much for the residents and my only concern is that he won't join in with anything and prefers to stay in his room, but the staff always try to persuade him to come and join in and I appreciate it.
Thank you so much for your feedback and glad to know you are happy with the care provided by our great staff team.
It was a very difficult decision to make initially but we have found all the staff extremely helpful and caring which has helped Dad settle in really well especially during these unprecedented times.
Although we haven’t been able to visit Dad recently it is so reassuring to know that we can pick up the phone and speak to any one of the management for help/guidance. Cannot thank them enough.
Thank you so much for your review and feedback. We find all comments very useful to improve our service for the benefit of all our residents.
I have been visiting Auntie for some time now, last visited in March, just before the COVID lockdown. I love the feel of this care home when you walk in. It's bright, open and there is no "old" smell apparent when you walk in, it makes a difference. The rooms are bright and modern, laminate floors for cleanliness and there is always something going on. The activities coordinator is fantastic, she has so many lovely ideas to entertain the residents. I love the old part of the building, but there are some extensions of course. Can always smell the clean laundry through the tumble dryer vents as you walk towards the exterior door - a nice smell that you get to recognise as being part of this home. I would recommend to anyone, I would say it's one of the best I've been in. Love the residents and they all seem happy and settled. Not seen the bedrooms but they look lovely from the photos. Could be a little out of the way for some people without transport but easy enough to find.
Thank you so much. We are blessed with a dedicated and fantastic staff team who go the extra mile. Your feedback really helps us to know that we are on the right track.
This is a fantastic place for my mum to live. My mum has Alzheimers and she is treated with dignity and care. She's always got a smile on her face and love's being there. With the breakout of COVID-19 all of the staff have gone above and beyond their duty to look after every one of the residents and themselves. I can't thank them enough for looking after my mum the way they do and the way they have had to over the pandemic. Great manager and deputy manager who has equally got great staff. Once again thank you for everything you all do.
I couldn't have chosen a better home for her. The home is well managed and the staff are hard-working and caring.
My mum is a resident at Richmond House and before coming to stay she was very withdrawn and depressed. Within a few months, she settled well and as time goes by she is transformed back to how she used to be many years ago. I think this is due to the chance to socialise with a wide range of people and from being looked after by a team of people that genuinely care and take pride in the care home and all it represents. The staff go that extra mile to put a smile on their residents' faces and make their resident's home a comfortable and happy place to live in. Thank you for all of the hard work it means the world to me to know my mum is safe and happy.
Thank you so much for your feedback. The wonderful staff really make Richmond the homely place it is. We really appreciate you taking the time to write this review.
My mum who is a resident has dual dementia and the care and support Richmond give us 5-star treatment. The rooms are excellent and the freshly cooked meals are excellent. All the staff are friendly and helpful and the care home manager is very friendly and helpful.
Many thanks to all the staff at Richmond. I can highly recommend the home. The staff are wonderful caring people who show the utmost respect at all times. My mum has been very well looked after throughout her stay, you are all-stars. Love from all her family.
She has constant company is she needs it and we are happy that she is well looked after at all times.
We are confident that we will be contacted immediately if the staff have any cause for concern.
All the staff are supportive, caring and friendly. Plenty of interaction with the residents. Beautiful rooms which residents can put their own personal touch to make it more homely and great food too.
Staff are lovely, caring and supportive. Richmond Care Home is extremely clean, food is good and the bedrooms are lovely.
The staff at Richmond are very caring and go out of their way to make everyone welcome. I dreaded Mam going into a care home but it was the best decision I ever made. She was treated with dignity at all times and it really became home to her with the staffs' exceptional care (all staff from cleaners to handymen). The Richmond is clean and food is very good and lovely bedrooms. Thank you, Richmond.
The home is run professionally - with well trained and compassionate staff, both health-wise and catering wise.
Thank you for giving us a great review. We are glad that you and your loved one are happy with the service provided by our wonderful team.
My stay was over the festive season, and activities took place, the proactive approach by staff members made it a pleasant atmosphere, and the local community was also involved which both young and old enjoyed it.
As in any residential setting the backbone of any establishment is the domestic service, nothing was any problem, and things were dealt with professionally and quickly.
Staff also asked for my thoughts, opinions or views on the service they're providing, adding value and giving me a voice, towards the kind of care I received.
Most welcomed the feedback.
Difficulties which arose, whatever it was, quickly addressed, making me feel cared for and safe.
Dignity is a personal interpretation, everyone has different needs and understandings.Staff actively took great care in ensuring that individuals care included Dignity.
Thank You, is inadequate.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Richmond Residential Care Home.
There are no upcoming events for Richmond Residential Care Home.
Awards / Recognitions (6)
- 01 Nov 2019Recipient: Richmond Residential Care Home
- 01 Nov 2019Recipient: Richmond Residential Care Home
- 17 Sep 2019Recipient: Richmond Residential Care Home
Accreditations
There are no accreditations posted yet for Richmond Residential Care Home.
Meet the Team (4)

Kate has worked in care for 30 years and has worked in management for 10 years. Her respect for her team is evident and she is extremely popular with residents and their families. Kate goes the extra mile and ensures that dignity is at the forefront of everyone’s mind.
“I always think how would my mum or dad want to be cared for,” she says, “and that’s how I approach care for residents here at Richmond.”
The dedicated team of staff at Richmond strives to deliver the highest quality of care for its residents. The team feels passionately that independence should be promoted wherever possible. They work tirelessly to give their residents the attention and care they need.

Natasha has been an activities co-ordinator for ten years. She has a boundless energy and is bursting with ideas. Natasha encourages her residents to live their lives to the fullest, leading by example and inspiring others to have fun.
The dedicated team of staff at Richmond strives to deliver the highest quality of care for its residents. The team feels passionately that independence should be promoted wherever possible. They work tirelessly to give their residents the attention and care they need.

Who are you and what is your job role?
I'm Deb and I'm the head cook here at Richmond in Shirebrook.
When did you join the Richmond team?
A long time ago, about 15 years ago now!
What is your favourite thing about your job?
I couldn't choose just one thing, I love everything about my job, especially knowing that I and my team are making sure all of our residents have full bellies. That makes my day!
What do you enjoy doing in your time away from work?
I love to spend my spare time with my friends and family.
If you could give prospective resident and their family a bit of advice for choosing a suitable home for their loved ones, what would it be?
Make sure you look around and speak to staff and other people who have connections with the home. Not forgetting to read all reviews, it's a big decision!

Who are you and what is your job role?
I'm Shelley and I'm a cook here at Richmond in Shirebrook.
When did you join the Richmond team?
A little over 5 months now.
What is your favourite thing about your job?
I love being able to do what I enjoy, cooking! Also, I've really enjoyed being able to get to know our residents.
What do you enjoy doing in your time away from work?
I spend lots of time with my family outside of work and of course cooking for them. I'm also a frequent visitor to rock gigs with my friends too!
If you could give prospective resident and their family a bit of advice for choosing a suitable home for their loved ones, what would it be?
My one piece of advice would be this, find a home with staff like ours. Staff that treat your loved ones like part of their own family.
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