Richmond Residential Care Home

Recreation Road, Shirebrook, Mansfield NG20 8QE
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9.7 38 Reviews
  • Richmond Residential Care Home, Mansfield
Richmond Care Home, in Shirebrook, is located within the residential area of Recreation Road. The home is conveniently located for local shops and the town centre. Set within half an acre of land, Richmond Care Home offers peaceful surroundings, with ample car parking for visitors.

The 40-bedroom home offers warm and comfortable accommodation to residential clients, including those living with dementia. Every room has its own en suite facility which includes a WC and washbasin.

Each bedroom at Richmond Care Home is fully furnished to a high standard and is equipped with a call-bell system, TV point, easily accessible light switches and plug sockets. There are many options for bathing including assisted bathrooms and shower rooms, with roll in and roll out showers/wet rooms. One of which has a bath that is fitted with a manual hoist and one with a fully electric hoist, for ease of bathing.

Richmond Care Home has a vibrant activities schedule, for those residents wishing to participate. This includes arts, crafts, baking, letter writing, music and pampering sessions. The care home frequently holds seasonal events and regularly welcomes local baby and toddler groups, and pet therapy groups to the home. On-site facilities include a hairdressing salon and a big screen for film viewings. Outings are regularly arranged in Shirebrook and the surrounding area for those wishing to spend time outside of the home.

Staff at this friendly Shirebrook care home are warm and welcoming. Two of the home's employees were finalists at the Great British Care Awards 2019.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1050 – £1150
  • RESPITE Self-Funded Residential Care: £1050 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1150

These prices are only a guideline, please contact Richmond Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kate Birch (Manager)

Local Authority / Social Services

Admission Criteria

  • Elderly and those suffering dementia
  • Ages from 18 to 110

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • The home does not have fixed visiting hours. This is the residents home so visitors are welcome at any reasonable time

Parking

  • Ample parking on site

Richmond Residential Care Home Reviews (38)

9.7

Richmond Residential Care Home has a Review Score of 9.7 (9.677) out of 10, based on 11 reviews in the last 2 years.
Over all time Richmond Residential Care Home has 38 reviews.

Overall Experience
  • 32
  • 5
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Date Published
  • 38
  • 8
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  • 11
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Reviewer Connection to Richmond Residential Care Home
  • 17
  • 5
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  • 1
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Total of 38, showing 21-38
Review from Yvette A (Daughter of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the team enough for the care they provide for my dad. We had tried to keep dad at home as we did not think he would settle in a care home but he loves it at Richmond and settled in quickly. The staff are friendly, with lots of activities and a lovely secure garden which is dads favourite
place to be. The Manager is great at keeping me updated with anything I need to know and I can settle knowing he's in great hands. Highly recommend Richmond to anyone
Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for your review. So glad that Dad is happy at Richmond Residential Care Home.

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Review from J C (Father of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Richmond since 10-02-2020 with dementia and other problems, all the staff have been excellent. They catered for his every need, nothing was too much trouble for any of the staff. They made him and me feel part of a great big family, there were so many activities going on all the time.
I could not wish for him to have spent his last years than being at Richmond, thanks once again to all staff from the bottom of my heart for the excellent care you gave him, I would recommend this care home to anyone.
Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for your feedback. We have a great manager leading a wonderful staff team. We are very proud of our dedicated team.

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Review from Sandra P (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in Bristol so cannot see dad as much as would like to but Richmond care home are excellent at keeping me informed and do everything they can so I can speak to him and see how well he is doing on Facebook he looks so much healthier the staff are amazing I'm so glad he is there definitely a piece
of my mind.
Reply from Kate Birch, Manager at Richmond Residential Care Home

Thank you for your lovely review. We try are hardest to make sure that there is always contact with family members.

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Review from Jacquie R (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Richmond care home in November 2020 due to dementia. The manager and staff were fantastic with him and all residents. Nothing was too much trouble for any staff to help with anything residents needed. They are such a friendly organisation. They always have something different going
on day and night. I would recommend this care home to anyone. Best by far.
Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for this wonderful feedback. It's made our day.

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Review from Margaret D (Wife of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the standard of care my husband receives at Richmond. He has a lot of mental health issues and has posed certain problems for me and the staff. However, he is always treated with respect even when he is lacking respect for the staff which does happen. I know he is safe and well
cared for and know his needs are being met. The staff do so much for the residents and my only concern is that he won't join in with anything and prefers to stay in his room, but the staff always try to persuade him to come and join in and I appreciate it.
Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for your feedback and glad to know you are happy with the care provided by our great staff team.

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Review from Heather D (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been a resident in the Richmond Care Home since January 2020.
It was a very difficult decision to make initially but we have found all the staff extremely helpful and caring which has helped Dad settle in really well especially during these unprecedented times.
Although we haven’t been able
to visit Dad recently it is so reassuring to know that we can pick up the phone and speak to any one of the management for help/guidance. Cannot thank them enough.
Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for your review and feedback. We find all comments very useful to improve our service for the benefit of all our residents.

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Review from Irene B (Niece of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting Auntie for some time now, last visited in March, just before the COVID lockdown. I love the feel of this care home when you walk in. It's bright, open and there is no "old" smell apparent when you walk in, it makes a difference. The rooms are bright and modern, laminate floors
for cleanliness and there is always something going on. The activities coordinator is fantastic, she has so many lovely ideas to entertain the residents. I love the old part of the building, but there are some extensions of course. Can always smell the clean laundry through the tumble dryer vents as you walk towards the exterior door - a nice smell that you get to recognise as being part of this home. I would recommend to anyone, I would say it's one of the best I've been in. Love the residents and they all seem happy and settled. Not seen the bedrooms but they look lovely from the photos. Could be a little out of the way for some people without transport but easy enough to find.
Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much. We are blessed with a dedicated and fantastic staff team who go the extra mile. Your feedback really helps us to know that we are on the right track.

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Review from Fleur W (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a fantastic place for my mum to live. My mum has Alzheimers and she is treated with dignity and care. She's always got a smile on her face and love's being there. With the breakout of COVID-19 all of the staff have gone above and beyond their duty to look after every one of the residents and
themselves. I can't thank them enough for looking after my mum the way they do and the way they have had to over the pandemic. Great manager and deputy manager who has equally got great staff. Once again thank you for everything you all do.
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Review from Andrew H (Son of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Richmond for a good spell. At first, having been her carer for a long time, I was reluctant and nervous when she was forced to go into care.
I couldn't have chosen a better home for her. The home is well managed and the staff are hard-working and caring.
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Review from Mandy M (Daughter of Resident) published on 29 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Richmond House and before coming to stay she was very withdrawn and depressed. Within a few months, she settled well and as time goes by she is transformed back to how she used to be many years ago. I think this is due to the chance to socialise with a wide range of people and
from being looked after by a team of people that genuinely care and take pride in the care home and all it represents. The staff go that extra mile to put a smile on their residents' faces and make their resident's home a comfortable and happy place to live in. Thank you for all of the hard work it means the world to me to know my mum is safe and happy.
Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you so much for your feedback. The wonderful staff really make Richmond the homely place it is. We really appreciate you taking the time to write this review.

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Review from C D (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum who is a resident has dual dementia and the care and support Richmond give us 5-star treatment. The rooms are excellent and the freshly cooked meals are excellent. All the staff are friendly and helpful and the care home manager is very friendly and helpful.
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Review from Julie W (Daughter of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many thanks to all the staff at Richmond. I can highly recommend the home. The staff are wonderful caring people who show the utmost respect at all times. My mum has been very well looked after throughout her stay, you are all-stars. Love from all her family.
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Review from Pattie G (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been a resident for a few months but is settling in.
She has constant company is she needs it and we are happy that she is well looked after at all times.
We are confident that we will be contacted immediately if the staff have any cause for concern.
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Review from Rachel M (Granddaughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are supportive, caring and friendly. Plenty of interaction with the residents. Beautiful rooms which residents can put their own personal touch to make it more homely and great food too.
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Review from J S (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are lovely, caring and supportive. Richmond Care Home is extremely clean, food is good and the bedrooms are lovely.
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Review from Sylvia R (Daughter of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Richmond are very caring and go out of their way to make everyone welcome. I dreaded Mam going into a care home but it was the best decision I ever made. She was treated with dignity at all times and it really became home to her with the staffs' exceptional care (all staff from cleaners
to handymen). The Richmond is clean and food is very good and lovely bedrooms. Thank you, Richmond.
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Review from Alan B (Wife of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is run professionally - with well trained and compassionate staff, both health-wise and catering wise.
Reply from Hanif Ladhani, Director at Richmond Residential Care Home

Thank you for giving us a great review. We are glad that you and your loved one are happy with the service provided by our wonderful team.

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Review from Alison (Respite Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The whole staff team were supportive and encouraging, my personal needs both physical health and mental health were met.
My stay was over the festive season, and activities took place, the proactive approach by staff members made it a pleasant atmosphere, and the local community was also involved
which both young and old enjoyed it.
As in any residential setting the backbone of any establishment is the domestic service, nothing was any problem, and things were dealt with professionally and quickly.
Staff also asked for my thoughts, opinions or views on the service they're providing, adding value and giving me a voice, towards the kind of care I received.
Most welcomed the feedback.
Difficulties which arose, whatever it was, quickly addressed, making me feel cared for and safe.


Dignity is a personal interpretation, everyone has different needs and understandings.
Staff actively took great care in ensuring that individuals care included Dignity.
Thank You, is inadequate.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Richmond Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.677 for Richmond Residential Care Home is calculated as follows: ( (114 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 130 Ratings = 4.677
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Kate

Kate Birch

Job Title: Manager

Kate has worked in care for 30 years and has worked in management for 10 years. Her respect for her team is evident and she is extremely popular with residents and their families. Kate goes the extra mile and ensures that dignity is at the forefront of everyone’s mind.


“I always think how would my mum or dad want to be cared for,” she says, “and that’s how I approach care for residents here at Richmond.”


The dedicated team of staff at Richmond strives to deliver the highest quality of care for its residents. The team feels passionately that independence should be promoted wherever possible. They work tirelessly to give their residents the attention and care they need.

Natasha

Natasha Westwood

Job Title: Activities Co-ordinator

Natasha has been an activities co-ordinator for ten years. She has a boundless energy and is bursting with ideas. Natasha encourages her residents to live their lives to the fullest, leading by example and inspiring others to have fun.


The dedicated team of staff at Richmond strives to deliver the highest quality of care for its residents. The team feels passionately that independence should be promoted wherever possible. They work tirelessly to give their residents the attention and care they need.

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Deb Scott

Job Title: Head Cook Joined: 2007

Who are you and what is your job role?


I'm Deb and I'm the head cook here at Richmond in Shirebrook.


When did you join the Richmond team?


A long time ago, about 15 years ago now!


What is your favourite thing about your job?


I couldn't choose just one thing, I love everything about my job, especially knowing that I and my team are making sure all of our residents have full bellies. That makes my day!


What do you enjoy doing in your time away from work?


I love to spend my spare time with my friends and family.


If you could give prospective resident and their family a bit of advice for choosing a suitable home for their loved ones, what would it be?


Make sure you look around and speak to staff and other people who have connections with the home. Not forgetting to read all reviews, it's a big decision!

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Shelley Thompson

Job Title: Cook Joined: 2022

Who are you and what is your job role?


I'm Shelley and I'm a cook here at Richmond in Shirebrook.


When did you join the Richmond team?


A little over 5 months now.


What is your favourite thing about your job?


I love being able to do what I enjoy, cooking! Also, I've really enjoyed being able to get to know our residents.


What do you enjoy doing in your time away from work?


I spend lots of time with my family outside of work and of course cooking for them. I'm also a frequent visitor to rock gigs with my friends too!


If you could give prospective resident and their family a bit of advice for choosing a suitable home for their loved ones, what would it be?


My one piece of advice would be this, find a home with staff like ours. Staff that treat your loved ones like part of their own family.

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