Pennine Care Centre

Both of my parents are in Pennine and the care they are recieving is excellent. I visit regularly and have found all of the staff very friendly, helpful and knowledgeable. I can see they genuinely care - which is a real comfort to me too. I recently went to the summer BBQ and felt like part of the Pennine Family in the summer party atmosphere involving all of the staff residents and their families, In my opinion an excellent home - thank you!!

Money clothing going missing from dad's room and they don't investigate it patients answering phone in office and swearing at you constantly failing to get back to you when you ask a question very poor place run by bad incompetent people trying to move dad out of there.

Our Mother has been in Pennine for about 18 months. We are extremely happy with her care. The carers are attentitive, kind and friendly. The home is kept clean, bright and has beautiful views.They also provide activities for the residents, we are kept informed of any medical requirements.

After coming to Pennine for now 2 years, the staff/facilities well done all.

Staff are friendly, approachable and update me most frequently. I receive a care plan review every month via telephone. Anything I question, if the answer is not known there and then, I will receive an answer ASAP. Mum is comfortable and I can see she has a good relationship with all staff. Staff pop in and out of her room frequently.

Very pleasantly surprised at how good the care home is. Excellent location staff are very helpful and courteous.

Really pleased with the care that Hilary receives at present. She seems really positive as now physio has begun. We enjoy visiting her and seeing improvement bit by bit, so thank you.

My mum is a resident here and I have to say, the home is amazing. Mum developed dementia and couldn't stay at home. We really struggled to find the right care home for Mum, but Pennine just stood out from all the rest. The staff are amazing, nothing is too much trouble. They are so friendly and attentive to all Mum's needs. The home management is nothing short of amazing, there is nothing she doesn't know. When we moved Mum into the home, the home management was so compassionate and empathetic, she completely understood what we were going through and instantly put our minds at ease. The home itself, is a lovely building, with stunning views of the surrounding hills. It currently going through some renovations, to modernise the building. The gardens have also been upgraded, which Mum got involved with by planting some flowers. Mum was an avid gardener and missed tending to her own garden at home. So for her to be able to help, was amazing for her.

The care team are wonderful and always take the time to come and chat to us about how he is getting on when we visit, and there is lots of telephone communication too. We are so pleased with our choice of care home as it meets my father's needs perfectly. I would like to thank everyone at Pennine Care Home who has supported my family throughout my father's transition into residential care.

I came here for respite care, and have been here almost a year. In that year the care has been excellent I feel the staff are genuinely concerned for me. The decoration is good and they have been improving things the whole time I have been here. I want to go home one day but I am very happy here. It is clean and kept up. I love my room it is my safe place. I cannot fault the management they are really nice and look out for us. I feel safe and looked after.

My mum was a resident from Sept 23 to March 24 and I noticed a deterioration in standards over that period.

My mum has recently moved into Pennine Care Centre, and I couldn't be happier with how she is doing there. Mum was very resistant to giving up her independence, and the staff at Pennine have bent over backwards to make this as smooth a transition as possible. Their care, concern, and support for Mum and all her needs have been incredible, and in the process, they have supported me so much as well. They keep in frequent touch with messages and photos of what's happening and how she's doing (all with permission). There is always something going on activities-wise which keeps things lively and interesting, and every member of staff I've met or spoken to is lovely yet completely professional. Mum is treated so kindly and well, and they really notice and value her individuality and personality. I am confident and assured that she is safe and well, I can visit pretty much whenever I want, and the team at Pennine have totally earned my trust. Thank you.

Mum is a new resident and so far so good. Seems to be lots of activities for all to join. Mum does enjoy the outdoors, so will be good to see what gardening/walking activities arise when the weather improves. Lovely big room for her, which the staff helped us put her pictures and other personal items up. Big thank you to one staff member in particular for taking the whole day to help Mum settle in, especially as the "whole" family came along. Great pics on social media and great communication all around.

My mum has been a resident at Pennine Care Centre for approximately 6 weeks now and I am very happy with the care she is receiving, congratulations on your CQC rating of good, well deserved, keep up the good work.

My mother has been in care at the facility since 2021, starting during the pandemic. Through all the difficulties associated with the challenges of the pandemic, the staff have been helpful and supportive in difficult times. Over the past several months, there have been great improvements in my access to my mother through simple things like short video calls, communication of events, and general information. There is clear evidence that they are making strides in improving the facility and daily activities for the residents.

The only issues that have been raised are that my dad's TV in his room didn't have an aerial and clothes have gone missing. His wheelchair had been changed to one which had inflated wheels, other than that we are pleased with the way my dad's challenging behaviour has been dealt with and are happy with the care provided. Thank you

My husband sadly needed to reside in a care home after a stroke. After a bad experience in nother care home, he went to Pennine. I visit my husband most days and find everyone from the domestics, laundry people all the carers, activity lady and everyone else involved very caring. They have all been kind and very helpful. It has taken my husband a while to settle, also with his dementia he finds it hard. I am happy that he is now settling down, that makes me feel happier that I know he is being cared for. Thank you everyone.

I'm kept informed by my dad's designated carer of any change of medication or change in his health. She is so lovely and has genuine concern for him. I have input into his care and any worry/concerns I have I know I can speak to the care home manager who has limitless patience and time to listen.

My overall impression is that the home is well-run, cares for its residents and is doing all it can to make their lives as happy as possible, I am happy to award it five stars.

There are some slight issues at times i.e personal hygiene and medication issues but the main thing is my father's immediate care is good.