Pennine Care Centre

My partner has been in Pennine Care for three years now, there were a few issues at first, but things have improved so much. I feel that he is having the best care!

My mother was left in a chair for hours next to a noisy television, while staff sat around eating crisps. Immediate training in customer care, confidentiality and a lesson in interaction with family members is a prerequisite.

My husband went in for a short time whilst undertaking physio. Every member of staff were excellent and caring.

My mum is well looked after by the friendly and caring staff. Can't praise them enough, what more is there to say but thank you.

I visit my partner once a week and have my dinner with her. This has always been a positive experience. I find the staff very helpful and supportive.

I feel my partner needs additional support with personal care and this is currently being looked into.

Having had two elderly members of my family resident at this establishment at the same time I cannot praise the staff and management enough for the level of care, respect and dignity they afforded them. This has been the case on a daily basis and continued through to the end of life care for one of my relatives.

I have visited this care home since July 2013 and although a pleasant atmosphere I recognised there was need of a great deal of improvement. Two months ago I visited and it was clear that improvements were in progress. Today I visited and was delighted to see enhanced security, improved facilities and environment and a very clear family and positive atmosphere. Staffing ratio had improved as had the appearance and quality of staff and carers. Rooms were bright and wall displays showed events and questions confirmed key were happening. A new TV in the lounge, positive and happy atmosphere. Separate dining which was well focused again on family values. All residents including those with serious health issues bonded together.

I really enjoy at Pennine Care Centre the staff are very accomplished.

My uncle is well cared for and the care home has his best interests and well-being at the forefront of his care.

A very positive experience. The staff are amazing and go above and beyond with their care of the residents. Good, varied meals and plenty of it. The meals always have vegetables. The managers are really approachable and keep you well informed.

Welcoming home.

I am very happy with the care all the staff are giving to my mother-in-law.

I have been very pleased with the level of care given to my nana. Her dignity has been of high priority and I have no concerns. The staff work hard at maintaining a clean, safe, warm and friendly environment. I would definitely recommend it.

Very good at looking after my mum. All the staff are very good and happy.

Staff are very pleasant and caring. Nice to have a joke with the resident instead of being like military. It is nice to see them laugh and smile. But, to be honest, the food isn't very good, very unappetising. The rooms could be cleaner and in need of decoration. The electric socket behind my son's bed needs attention and I have asked more than once about it.

I bring my wife here three times a week during the day for day care and she enjoys her short stay (6hr days) at the care centre as she has dementia and may need additional help. Staff are very helpful and caring no problems.