





Chataway Care Home provides residential care for up to 14 people.
The bedrooms at Chataway Care Home are nicely decorated and furnished throughout.
The accommodation is provided over two floors and there is access to the upper floor via a stair lift.
A secure garden is wonderful for those residents who like to spend time outside.
Care Provided by Chataway Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 14 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Chataway Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Chataway Residential Home Ltd
- Private Owned
Person in charge
- Jacki Payne(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (10)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Chataway Care Home Reviews (40)
Chataway Care Home has a Review Score of 9.7 (9.730) out of 10, based on 11 reviews in the last 2 years.
Over all time Chataway Care Home has 40 reviews.
Jacki communicates so well and is running a fantastic home with her incredible team. There's always a great buzz in the atmosphere with the fun activities they have which is great stimulation and interaction for the residents.
My lovely mum now looks like she's 'at home'
rather than in 'a home'
I simply can't thank Chataway team enough, I will honestly be forever grateful to each and every one of them.
Mum moved into Chataway just over a year ago when her dementia meant she wasn't safe at home. Mum never wanted to go into a home, but she settled in straight away. It is like one big happy family. The staff are fantastic, genuinely caring, and make everyone feel at home. Jacki, the manager, is wonderful, hands on, really on top of things, and looks after the relatives as well as the residents. No agency staff are used here, so there us continuity of care. Mum is so well cared for, their hygiene and mouthcare standards are second to none. Care is proactive and personalised. The food is lovely, residents are do well fed. Activities are carried out one to one, or organised for groups. There is always a nice 'buzz' in the lounge. I can't fault it, mum is so happy here.
I'm kept informed of everything and mum and Brian are safe, clean and extremely well fed, I never worry about them. They always have their own clothes on too which wasn't the case when mum had to spend some time at another home whilst waiting to go into Chataway.
Jacki is a straight talking, loving lady who puts the residents care first always. I'm so pleased they are residents at Chataway Care Home.
Mum has been living at Chataway for over a year and has enjoyed good company, great food and a really caring environment. Previously Mum has stayed in other Care Homes on a respite basis. Not one of them provided the care, friendship and consideration that she receives at Chataway. The staff are amazing, so kind, hard working and nothing is too much trouble for them. Activities are provided on a daily basis. They are varied, interactive and Mum enjoys being involved and having fun. On a medical front Chataway delivers beyond expectation. Whatever health issue might arise a GP, Nurse or other Health Professional is on hand to help and provide the appropriate medication in a timely and efficient manner. Chataway was recommended to our family several years ago by personal friends and l would be happy to endorse that recommendation going forward.
From the first moment of talking to Jacki, we knew it was the right place for her to be safe and cared for.
We are so impressed with the facilities and homeliness of the whole place, the staff are amazing, and keep mum amused, entertained and most importantly, safe and well.
Chataway is on a smaller scale than most care homes, and the level of interaction from the staff with the residents makes it perfect.
The food is fabulous, and there have been no compaints at all about any of the service that mum is receiving.
Members of staff are always on hand to help and nothing seems to be too much trouble for any of them.
Mum looks so much better after just three months and is thriving in her new surroundings.
We cannot praise Chataway Care Home enough, it has been life changing for all of us.
It's been over a year since my last review and this place never ceases to amaze me! My Mum's care continues to be of the highest standard and the interaction of all the staff is second to none. They let us know how Mum is doing regularly, the highs and the lows. My Mum has dementia and her needs are always met with understanding and compassion. Nothing is too much trouble for the staff and the care she receives from Doctors and Nurses outside of the home is unbelievable. I could never get that kind of service for her at home. She is dealt with quickly and efficiently and you can tell the home has a good relationship with all the medics that come to Chataway. I love the way Mum is in there. She is much happier, doesn't have any worries and enjoys the social side of everything at the home. She is never lonely, she is always well turned out, she loves the food and joins in with all the activities and entertainment. I could say much more, but you're restricting me to a 1000 characters!xx
Resident always looks well cared for, clean, well dressed, good hygiene and they manage her dietary needs very well. Staff always appear pleasant, appropriate and communicative, both to resident and visitors.
I was able to visit the home before my relative went to live there permanently. Chataway is a warm, friendly, welcoming environment. My relative is very well cared for in every way and their needs are fully met. The communication is fantastic and very reassuring. I am able to trust them totally with the safe round o'clock care they provide. All the residents are treated with the highest standard of care where they are respected and their dignity maintained. The staff are friendly, amazing and very dedicated. The home is well maintained, fresh and clean and the meals are freshly prepared and cooked in their own kitchen by their own chef. I am incredibly happy where my relative is and so grateful to the team for the way they look after my relative. They completely understand their condition and thoroughly work hard with care, kindness and thoughtfulness to meet their all round wellbeing. I recommend this beautiful home.
The care is first class.The manager and carers are committed to making the residents feel comfortable and cared for. The daily activities
are good and everywhere is spotlessly clean
and the daily menu is good.
My mum went into the home in May 2025. Since then I can only say good things about the care she has received by all of the staff. She suffers from dementia and is not always easy to look after but the staff and management at the care home have shown nothing but kindness and patience other. I can'trecommend the home enough.
I cannot be more impressed with this care home. My grandma has been here for about 5 years and now is at the final stage of life. The carers genuinely love her and all the residents. There is nothing they won't do for the comfort and care of each person including us (her family), as we spend around the clock time with her. The home is immaculately clean, smells fresh and is constantly kept that way around the clock. The residents are kept clean and are given dignity and compassion. It is such a comfort that my grandma has been, and is being cared for in such a loving and caring way. Thank you so much to everyone at Chataway Care Home. You make a huge difference in the lives of so many. God bless each one of you!
My overall view of the home:
Caring staff with good humour!
Catering for all Mum's needs!
Promoting independence!
Mum's mobility has improved greatly, also mum tells me the meals are lovely!
This care home is well-run and organised!
For me, I am pleased that Mum looks so much better. I would recommend the home, and would like to thank the staff and the manager for making a difference to my mum's well being.
Dementia has taken away the Mother that I knew.
But this fantastic team ensures she is well looked after, she is clean, tidy, and enjoys the company.
If you ever have a dilemma like I did in choosing a care home then choose Chataway.
I will be ever grateful that I did.
What a gem it is
The food is something else! She says constantly, it takes her back to cooking for her family, good home-cooked meals. I've noticed a huge change in Nana's health and well-being since being at Chataway and it's such a comfort to me knowing she's being cared for as well as she is. The manager is also hot on appointments and medication. Following up hospital appointments and being in touch with the doctors when needed. Overall I couldn't have asked for a better introduction to a care home. My Nana is so happy.
Thank you Chatterway, your help has been invaluable and is very much appreciated.
My Mum has been a resident since July 2023, originally just for a couple of weeks but loved it so much that she decided to move in permanently. Mum loves all the staff and often refers to them as her friends. She’s well looked after and loves having her nails done. Fantastic meals and desserts. Mum would not want to live anywhere else.
It was a very difficult and emotional time when the time came for us to look for a care home for our mum, who has Dementia, however it is now almost 12 months since mum moved in and I can not find the words to adequately reflect what an incredible care home this is. The Home is so clean and fresh. Mums room is lovely and airy with her home comforts and photos. Mum is always looking lovely and clean and tidy, in her own clothes. All the staff are really kind, helpful and patient with all the residents. The manager is one of the most caring and considerate people I have ever met and is so on the ball when it comes to the right time to call in the professional services e.g Doctor, SALTs, ensuring the family are aware/involved. There is always at least one staff member in the lounge with the residents. Seeing residents singing and laughing and for some, dancing is a joy to see. My mum has an excellent quality of life at Chataway and we certainly hit the jackpot when she moved into her now, forever home.
Gran had to go into care suddenly after an unforeseen hospital stay and even though the manager had an unexpected bereavement, Gran's acceptance into Chataway Care Home happened quickly and with care. Gran has told a friend that she likes it at Chataway and the manager is always ready to help in any situation even providing toys to play with in the conservatory for our 5-year-old grandson who had come (with his Mum - Gran's granddaughter) from the USA for a special visit. We have always been helped by the staff who every time are willing to go the extra mile when it comes to arranging a visit to see Gran.
Nothing is too much trouble for the staff and management, they have cared and supported my mother-in-law since she became a resident. Cannot praise them high enough. She always seems happy there and her only complaint is too much food, but she still manages to eat it all.
Where do I start? Firstly, get the manager talking to powers that be in the care system and her direct manner will help in getting things on track and restore faith in the care vulnerable people deserve. All the carers I met and spoke to seemed to enjoy their job and I’m told staff retention is over seven years at Chataway Care Home! Wow. My dad spent his final weeks there and for the first time, I was relaxed and safe in the knowledge he was safe, warm and cared for. A professional attitude in a loving care home is the answer and Chataway had this in abundance. Thank you to the manager and her wonderful team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Chataway Care Home.
There are no upcoming events for Chataway Care Home.
Awards / Recognitions (5)
- 31 Jan 2025Recipient: Chataway Care Home
- 31 Jan 2024Recipient: Chataway Care Home
- 30 Jun 2022Recipient: Chataway Care Home
Accreditations
There are no accreditations posted yet for Chataway Care Home.
Meet the Team (5)

Supportive to other team leaders and care staff.
A warm friendly face and great communicator.
Ensuring that communication between Manager, professional visitors and families alike is paramount.

Luke has 14 years of experience working in the care sector and has both NVQ 2 and 3.

Diane works full time at Chataway Care Home. She doesn't mind working either days or nights and is also happy to pick up shifts in the kitchen to cover chefs' annual leave. Along with all mandatory training and other training courses needed to support Diane in her care role, she is also trained in Food Hygiene.

His homemade cakes, trifles and cheese scones are second to none, and we can't forget his homemade quiche.

Jack started working at Chataway 7 years ago as a kitchen assistant whilst training to be a pastry chef. After gaining his qualifications, his passion for care was greater, so he trained and worked hard to gain his level 3 in health and social care. Although Jack is a Team Leader on days, he will cover staff annual leave by also working nights or as a chef in the kitchen.
Frequently Asked Questions about Chataway Care Home
What types of Care is Chataway Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chataway Care Home have?
There are 10 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Chataway Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chataway Care Home to the centre of Leicester?
4.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chataway Care Home to verify any information. View our terms and conditions. Chataway Care Home has an Enhanced Service -more info.