Cherrytree Care Home

123 Station Road, Countesthorpe, Leicester LE8 5TD
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9.6 43 Reviews
  • Cherrytree Care Home, Leicester
Cherrytree Residential offers a wide variety of high-quality dementia, residential and respite care. Every resident receives specialist care, unique support and are at the heart of the care community.

Rated ‘Good’ by the Care Quality Commission (CQC) in June 2023.

The Home Manager was acknowledged for her excellence as a Rising Star Finalist in the LeicestershireLive Women in Business Awards 2021. Cherrytree is also proud to have won and be finalist in many other awards (Winner for Care Professional of the Year award 2022, Care Home awards 2022 Finalist for Outstanding care provider in a group and Love Laundry Awards WINNER 2022).

The staff are dedicated, caring and qualified. They provide 24-hour personal support and tailored care plans. These intricate care plans contain every aspect of well-being to ensure individual and care needs are continually met.

The recently refurbished home creates a friendly, safe and warm environment for everyone. Each room provides a safe haven for well-being and support, as well as allowing residents to personalise their belongings to make sure they are settled into their new home.

Cherrytree Residential offers a busy schedule of leisure and recreational activities and regular visits from family and friends. Expert chefs cook up delicious, mouth-watering, nutritionally-balanced meals enjoyed by all in the restaurant-quality dining rooms.

For more information, please visit their website.

Care Provided by Cherrytree Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1400
  • Self-Funded Residential Dementia Care: £950 – £1400
  • RESPITE Self-Funded Residential Care: £950 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1400

These prices are only a guideline, please contact Cherrytree Care Home to find out the exact price for your requirements

These prices are only a guideline, please contact Cherrytree Care Home to find out the exact price for your requirements.

Contact Cherrytree Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cherrytree Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise McQuone (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (36)

Parking

  • Plenty of parking is available on-site for visitors to Cherrytree Residential.


    Additional parking on Station Road is open to visitors. Village Hall and Resident Car Parks are a few minutes walk from the care home.

9.6

Cherrytree Care Home has a Review Score of 9.6 (9.648) out of 10, based on 21 reviews in the last 2 years.
Over all time Cherrytree Care Home has 43 reviews.

Overall Experience
  • 35
  • 7
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Date Published
  • 43
  • 10
  • 14
  • 21
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Reviewer Connection to Cherrytree Care Home
  • 12
  • 9
  • 5
  • 3
  • 2
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  • 2
  • 1
  • 1
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  • 1
  • 1
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Total of 43, showing 1-20
Review from Jacky B (Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe excellent very good.
Enjoy activities.
Enjoy snacks during the day.
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from H V (Friend of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
"I recently visited my friend's grandparent at Cherry Tree Carehome and was so impressed. The facilities are warm and very comfortable. It was lovely seeing the residents engaged in activities; the staff truly go above and beyond to create a vibrant, caring community."
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from David B (Son of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the care home weekly to visit my mum. I've had no problems what so ever, all the staff I have dealt with have been excellent. General conditions are good and the food is also good. The manager Louise runs a good ship, I always come away from there feeling my Mum is in good hands.
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from C G (Daughter-in-law of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father in law is receiving excellent care. He was reluctant to go into a residental care home, but with help of staff, he has settled & is now happy & would not return to his own home to live alone. Great staff & he likes the food.
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Tina W (Friend of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were welcomed by friendly staff on visiting a friend. The home is clean & warm. The residents are happy & well cared for. There are ratings that I am unable to answer as I have no knowledge of these topics. Overall I think this is a good home.
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Nigel V (Nephew of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous caring atmosphere, always a pleasure to visit and my Aunt is happy, clean and tidy and food always smells nice, cakes in the afternoon look lovely and tasty.
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Chris W (Friend of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lounge clean and tidy. Decorated for Christmas. Staff very pleasant & helpful. Our friend very clean & cared for.
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from E M (Daughter of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am able to visit mum at Cherrytree Care Home and leave with the knowledge that she is happy, safe and well looked after 24 hours a day by the professional and very caring staff.
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from Nicholas S (Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been here for a week now and I've never felt more welcome. The staff are so friendly towards me, I already feel like I'm home. The food is great and have no problem with my dietary requirements, (Diabetes). I'm sleeping better which is a bonus that I can only put down to the lack of stress I'm
feeling. I've felt compelled to thank the management on such a great job they've all done. I'd like to especially thank Louise, (Manager), Liz, (Area Manager) and Kush, (Senior). All three are top of there game in my opinion. Thankyou
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from C M (Friend of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and well organised. Residents encouraged to be in the lounge, to take part in activities and keep limbs and minds working. Food is good as well as snack at coffee/tea breaks. Visitors made welcome. Pleasant garden area with shading when necessary. Carers excellent and willing to have
conversations and a joke. Best home I have been in although others were in a different county!
Reply from Bernadette Cromwell, Head of Marketing at Cherrytree Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from C M (Husband of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a massive shock for me when social care plus the home specialist confirmed that my wife required 24/7 care following a two week rest bite at Cherry Tree. On visiting on her second day she seemed very stressed which is understandable in new surroundings. As the weeks have gone by she has slowly
but surely settled more into the home and that is with the wonderful help of such a caring staff and management team. They and myself have worked closely to ensure that the complications of my wife's health is fully understood and each person at the home has ensured a solution . As much as I miss my darling wife I know she is being well looked after surrounded by some really lovely people . They are definitely in my opinion the A team .
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeThank you so much for a wonderful review. We will continue to support you both to ensure your experience is the best it can be! Thank you very much and i shall share your feedback with our teams.
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Review from J G (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very welcoming. Always offer a drink on arrival. Room are kept clean. My parent seem dressed well in clean clothes. Outside of the building need some repairs. Safety for residents are good. Always seen lots going on. Sometimes seem short staff.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeHello, thank you for your feedback. Please do come and see us here at Cherrytree anytime. We are happy to help. We shall pass your feedback on to our amazing staffing team. Thank you
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Review from Geoff T (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum seems to be very well cared for at Cherry Tree. The staff are very kind and supportive, including supporting my mum with things like hospital visits. During all the visits I've made to Cherry Tree I've found it to be clean with all residents appearing well cared for. I've always been able to
have good, constructive talks with all management and senior carers at the care home and everyone seems responsive. Recently, when my mum has had to receive some attention from a GP, the staff have been kind enough to update me on quite a few occasions by calling me to let me know the outcome of a GP visit. There have been a couple of occasions where I felt I needed to prompt staff to take just a few extra steps to support mum, but in general the care has been really very good. As mentioned in some other reviews, the staff here really are the stars of the show.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeThank you for your positive review, it is so lovely to read! As always please feel free to come and see us at any time! I shall ensure your review is passed onto our staffing team! Thank you
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Review from Jason R (Stepson of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Step father was placed at the Cherry Tree care home due to his Parkinson's conditions. Genuinely couldn't have asked for a better service that the staff and Managment have provided whilst my step father was being cared for. Management always had time if I needed any advice etc and was always updated
if any issues that needed to know regarding my step father. Thank you for a wonderful service Cherry Tree.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeThank you so much for such lovely comments. As already discussed please do call us if you need anything at all! I shall ensure your comments are relayed to the team. Please continue to visit us and pop in. Wishing you all the best. Take Care.
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Review from Sarah M (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care that my dad is receiving is very good. The staff are incredibly kind and gentle with him and most of his needs are met. As he isn't mobile, it is great the staff are getting him out of bed and into a special armchair with wheels so he can be positioned in the lounge where he can be part of
things and look out of the window. My dad seems mostly happy and content.
There are times however, when I have to ask the staff a number of times for things to be done for my dad. I feel that the intention to do the things is there but it is forgotten about. I am sure that most of the time, this is due to the staff being very busy.
Cherrytree Care Home is quite tired inside and out and the weeds and cobwebs could be cleared away. I'd like to cheer my dad's room up by putting up pictures and hanging the curtains properly. However, after many promises that it'll get done, it hasn't which is frustrating.
I visit my dad most days and it's clear that are staff are the shining stars of this care home.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeThank you for your feedback. We will ensure we share this with the team and look into the points raised. We will closely monitor this and ensure improvements are made. Thank you again for your feedback, it is greatly appreciated.
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Review from Tracey B (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are happy that our mum is being looked after 24/7. She warm, comfortable and fed. My sister and I are pleased knowing mum is getting the care she needs.
We know she can be difficult sometimes but the carers cope with her well.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeThank you so much for your lovely review, we will ensure your kind words are passed onto our care staffing team. Thank you from everyone at Cherrytree.
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Review from Louise S (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad had been a resident for most of 2024 and was very unwell for most of that time until his recent passing. The care he has received at Cherrytree Care Home has been second to none. Not only did they take amazing care of him, they also looked after my mum who was vulnerable and who spent a lot
of time visiting. They always kept an eye on her and reported any concerns to us. I will be forever grateful to all the staff at Cherrytrees for the care and love shown to dad, my mum and all the other residents. It was always obvious that everyone was being taken care of extremely well. Thank you so much. I wouldn't hesitate in using your services again should the need ever arise.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeWe are so grateful for your lovely review. We will most certainly share this with all of the staff here at Cherrytree. They all work very very hard and we are very proud of the care we deliver and each member of our team. We are always here for you all and feel free to pop in at anytime. Please pass that onto mum too. Thanks again, take care.
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Review from Suzanne R (Stepdaughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our stepdad has been at Cherrytree Care Home since February 2024, the care he has received has been outstanding and he has thrived since having his needs met. The way they have also looked after our mum who visits every day, goes above and beyond and they treat her with compassion, empathy and understanding
of her dementia. Every member of staff that we've met has been welcoming, kind and only too happy to help if needed.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeWe are delighted to read your lovely comments and are always here to support you all. Thank you once again, it is appreciated and lovely for our staff to receive this feedback.
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Review from Lorraine H (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been blessed in having the amazing staff provide end of life care for our dad. Everyone involved in his care has invariably been attentive, kind, interested, professional and knowledgeable. As visitors, we were always warmly welcomed and supported. Thank you all so much.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeThank you for your lovely review. We are very happy to hear that your experience at Cherrytree is exactly what we pride ourselves in delivering. We shall ensure this feedback is delivered to the staffing team. Thank you.
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Review from J B (Niece of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident of Cherrytree Care Home for a number of years now and I find the carers at the home supportive and caring. Nothing is too much for them. All of the residents are well looked after. They are welcoming to everyone.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeHello, hope you are well. Thank you for your lovely review. We appreciate your lovely words and amazing feedback. As always, do not hesitate to contact us should you need to. We look forward to continuing to work with you and your aunt.
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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Cherrytree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.648 for Cherrytree Care Home is calculated as follows: ( (164 Excellents x 5) + (56 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 233 Ratings = 4.648
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cherrytree Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (25)

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Meet the Team (1)

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Louise McQuone

Job Title: Registered Manager Joined: 2022

Louise is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Louise leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

Frequently Asked Questions about Cherrytree Care Home

What types of Care is Cherrytree Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cherrytree Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Cherrytree Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cherrytree Care Home to the centre of Leicester?

5.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cherrytree Care Home to verify any information. View our terms and conditions. Cherrytree Care Home has an Enhanced Service - more info.