Cherrytree Care Home

123 Station Road, Countesthorpe, Leicester LE8 5TD
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9.6 43 Reviews
  • Cherrytree Care Home, Leicester
Cherrytree Residential offers a wide variety of high-quality dementia, residential and respite care. Every resident receives specialist care, unique support and are at the heart of the care community.

Rated ‘Good’ by the Care Quality Commission (CQC) in June 2023.

The Home Manager was acknowledged for her excellence as a Rising Star Finalist in the LeicestershireLive Women in Business Awards 2021. Cherrytree is also proud to have won and be finalist in many other awards (Winner for Care Professional of the Year award 2022, Care Home awards 2022 Finalist for Outstanding care provider in a group and Love Laundry Awards WINNER 2022).

The staff are dedicated, caring and qualified. They provide 24-hour personal support and tailored care plans. These intricate care plans contain every aspect of well-being to ensure individual and care needs are continually met.

The recently refurbished home creates a friendly, safe and warm environment for everyone. Each room provides a safe haven for well-being and support, as well as allowing residents to personalise their belongings to make sure they are settled into their new home.

Cherrytree Residential offers a busy schedule of leisure and recreational activities and regular visits from family and friends. Expert chefs cook up delicious, mouth-watering, nutritionally-balanced meals enjoyed by all in the restaurant-quality dining rooms.

For more information, please visit their website.
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Care Provided by Cherrytree Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1400
  • Self-Funded Residential Dementia Care: £950 – £1400
  • RESPITE Self-Funded Residential Care: £950 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1400

These prices are only a guideline, please contact Cherrytree Care Home to find out the exact price for your requirements

These prices are only a guideline, please contact Cherrytree Care Home to find out the exact price for your requirements.

Contact Cherrytree Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cherrytree Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise McQuone (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (36)

Parking

  • Plenty of parking is available on-site for visitors to Cherrytree Residential.


    Additional parking on Station Road is open to visitors. Village Hall and Resident Car Parks are a few minutes walk from the care home.

Cherrytree Care Home Reviews (43)

9.6

Cherrytree Care Home has a Review Score of 9.6 (9.648) out of 10, based on 21 reviews in the last 2 years.
Over all time Cherrytree Care Home has 43 reviews.

Overall Experience
  • 35
  • 7
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Date Published
  • 43
  • 10
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Reviewer Connection to Cherrytree Care Home
  • 12
  • 9
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 21-40
Review from Jennifer P (Partner of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Cherrytree Care Home to be very well run and very kind and caring and looking after everyone very well.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeThank you for your lovely review. We are delighted to read such lovely comments. We look forward to continuing to work with you and your loved one. Thank you.
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Review from Julie T (Niece of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am especially impressed with the carers who work at the home. I have witnessed kindness and patience on every visit and as a visitor one feels welcome.
The surroundings are pleasant inside and pretty well spaced out for seating, making the atmosphere cordial.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeHello, thank you for your lovely feedback. We are so proud of our team and we are delighted you have also witnessed their patience and kindness also. We really do appreciate your lovely comments and look forward to welcoming you into our home next time you visit.
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Review from Nigel D (Son of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I consulted my two brothers, who, like me, have visited the home regularly, before submitting the following: Several weeks ago my mother became a resident at Cherrytree Care Home. She had recently lost her sight and was no longer able to live safely in her own home. She was made very welcome from the
outset. The staff are gentle, attentive and kind. They are highly skilled and experienced; they know the needs of each resident and it's clear that they enjoy the work. My mother has settled in well in spite of her disability, and has even managed to take part in some of the activities. It's always a happy experience when we visit. Many thanks to the carers, the nurses, the managers - and I must not forget the cleaners. Everything is spotless.
Reply from Rachel Brown, Quality and Compliance Manager at Cherrytree Care HomeHi, thank you for the amazing feedback you have provided for our team at Cherrytree Care Home. We are extremely pleased you and Mum are having a great experience and look forward to continuing to provide a high standard of care at our care home. We are also so proud of our recent Infection Control Inspection where we scored 98%.
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Review from Helen S (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Cherrytree and has been here a good few months now, she was taken on an assignment basis and now needs permanent care there.
From the moment I went to see the home until now I would give this home 5 stars all day every day. The care and support they offer is just incredible,
every single member of staff is amazing, I wanted my mum to be looked after and cared for in a way as if she were their mum and that is exactly what she receives, the care and companion is just the best, we as a family will always be truly thankful.
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeHi Helen, We are delighted to read such lovely feedback! Thank you! We always aim to provide the highest level of care, as if our lovelies are our families too and we will continue to do so. Thanks again for your lovely feedback.
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Review from H C (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise everyone working at Cherrytree enough, from staff who are so caring and kind to Mum, to management for their efficient running of the home. Although Mum suffers with dementia, she is always happy and has a smile on her face. Thank you all!
Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care HomeHello, thank you for the amazing feedback you have provided for our team at Cherrytree Care Home. We are extremely pleased you and Mum are having a great experience and look forward to continuing to provide a high standard of care at our care home.
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Review from Cheryl P (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is cared for very well. I am kept informed of any problems. I can see her whenever I want. I can see Mum in the home anywhere I choose, downstairs or in her bedroom with her.
Reply from Rachel Brown, Quality and Compliance Manager at Cherrytree Care HomeHi. Thank you for your review. We appreciate your feedback and will continue to provide a high standard of care across the board within Cherrytree. We hope to meet with you soon to review all areas to continuously improve and support everyone's personalised input. We are proud of our very recent Infection Control Inspection scoring 98%. Thank you for emailing the home direct.
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Review from Yvonne C (Power of Attorney of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very dear friend is currently at this care home awaiting assessment. I cannot praise the management and staff enough. They are so kind and caring to her, no matter how busy they are, they cannot do enough for us to make sure we’re ok. I am fairly certain that my friend needs to live in a care home
and I will have no hesitation in asking if she can stay there. Thank you Cherrytree.
Reply from Prity Somani, Manager at Cherrytree Care HomeDear Yvonne, thank you for the fabulous feedback you have provided for our team at Cherrytree Care Home. I am pleased you have had a great experience and look forward to continuing to provide a high standard of care at our care home.
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Review from Bincy G (Friend of Resident) published on 10 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had the opportunity to visit Cherrytree Care Home and I was impressed by the level of attentiveness, responsibility and caring displayed by the staff. They went above and beyond to ensure that the residents were comfortable and well-cared for. I was particularly impressed by their willingness
to listen to the residents and address their concerns promptly. Overall, I would highly recommend this care home to anyone looking for a safe, comfortable and caring environment for their loved ones.
Reply from Claudia, Deputy Manager at Cherrytree Care HomeThank you for your kind comments which are very much appreciated by the team at Cherrytree Care Home.
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Review from S P (Friend of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had the privilege of entrusting the care of my loved one to Cherrytree Care Home and I cannot emphasise enough how impressed I am with the level of care and compassion provided by this facility. From the moment we walked through the doors, it was evident that Cherrytree Care Home is more
than just a care home, it's a place where residents are treated like family.
The staff at Cherrytree Care Home are truly exceptional. They are not only highly skilled and experienced professionals but they also possess a genuine warmth and kindness that instantly put our minds at ease. They take the time to get to know each resident individually, understanding their unique needs, preferences and personalities. The level of personalised attention and care they provide is remarkable and it's evident that they have a true passion for what they do.
Reply from Claudia, Deputy Manager at Cherrytree Care HomeThank you for your kind words. We greatly appreciate the great feedback for our team. We look forward to seeing you at your next visit.
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Review from Samantha H (Granddaughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m so happy with Cherrytree Care Home and the service they provide to my grandmother, she is well looked after. We get such a fantastic welcome when we come to visit, the staff are so friendly and the communal areas are so clean. My grandmother has such a lovely room and is always kept clean. She is
so happy there with the management making sure all residents are safe, clean and warm, I can’t fault any of the team. Thank you for taking care of her, you're all amazing.
Reply from Claudia, Deputy Manager at Cherrytree Care HomeDear Samantha,
Thank you for your kind words for Cherrytree Care Home and the staff/management. it is an absolute pleasure to look after your grandmother and we look forward to seeing you soon.
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Review from J P (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
This is the worst care home and I use the word care loosely.
We had to move our father because they never looked after him properly.
He was dirty he lost a lot of weight.
I could go on but it won’t make any difference but if you have a loved one that you care about, do not put them in this place.
Reply from Claudia, Senior Manager at Cherrytree Care HomeThank you for taking the time to bring your experience to our attention. I am deeply sorry you feel this way and you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. I can provide assurance your father had put on weight as a result of the effort by the team at Cherrytree which is also noted by the Doctor's Surgery. We have lots of pictures of your father enjoying the many parties and activities we have had at Cherrytree, looking clean, presentable and happy. Once again, we are very sorry that you feel the experience did not meet your expectations. We wish you all the very best.
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Review from S P (Grandson of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cherrytree Care Home is just the place for my grandma! She is fully supported in whatever she does and is always so happy when we come to visit. I can't thank the wonderful team enough for taking great care of her.
Reply from Krishna Chauhan, Marketing Assistant at Cherrytree Care HomeWe appreciate the time you've taken to write this lovely review.
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Review from Leanne B (Granddaughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Cherrytree Care Home. My grandfather has settled in marvellously due to the outstanding support of all of the team and management! The care shown to my grandfather has been second to none. Really pleased!
Reply from Krishna Chauhan, Marketing Assistant at Cherrytree Care HomeThank you very much for taking the time out to write such a lovely review.
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Review from Alfie G (Grandson of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided by all the staff, my grandmother is so happy there and has everything she could possibly need. Facilities are superb, the care home is managed professionally and efficiently and all residents seem to be happy and content.
Reply from Krishna Chauhan, Marketing Assistant at Cherrytree Care HomeThank you very much for your response, we really appreciate the time you've taken to give this extremely kind feedback.
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Review from Sinead N (Daughter of Resident) published on 17 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Cherrytree Residential Home for my mum, and I have been in very happy with the care that she has received here. All the staff have demonstrated excellent qualities in terms of the high standard of care they give to her. They see beyond my mum's dementia and their interactions and skills and
patience to assist mum when she is agitated really calms my mum. They know her vulnerabilities and understand that the challenging behaviour she exhibits is a result of her anxieties and her dementia. They provide a stimulating, safe environment which is much better than many care homes where residents stare at a TV screen all day. I could not wish for a better environment for Mum. my mum was part of the Alzheimer’s society and it is amazing to see the care home have good links with all dementia organisations outside of the home.
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Review from Kenneth H (Relative of Resident) published on 3 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is outstanding. From the moment I walked in I felt like it was home away from home. The atmosphere was great and the residents were having fun with activities. The staff were on hand (who are friendly and hard-working). The food cooking in the kitchen smelled amazing. The home is clean. You
couldn't ask for more. I would highly recommend this home.
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Review from Karen W (Friend of Resident) published on 3 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is staying at this lovely care home. The home is lovely and beautiful. The staff are great and very accommodating, meeting the needs of my friend. Every time I visit I get a lovely warm welcome and the home smells great. I have nothing but good things to say about the home.
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Review from P M (Resident) published on 24 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The owners and carers do an outstanding service they look after one very well. The home is very clean and the staff are happy all the time. Thank you for looking after me all the time very well.
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Review from A S (Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently came for respite stay and I felt like I was at home. The carers are lovely and the owners really made me feel welcome. The Manager always made sure that I ate very well. I felt the activities were amazing in the home.
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Review from J B (Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Cherrytree Care Home has been a happy one. Staff are amazing and helpful.
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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Cherrytree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.648 for Cherrytree Care Home is calculated as follows: ( (164 Excellents x 5) + (56 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 233 Ratings = 4.648
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cherrytree Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (25)

Meet the Team (1)

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Louise McQuone

Job Title: Registered Manager Joined: 2022

Louise is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Louise leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cherrytree Care Home to verify any information. View our terms and conditions. Cherrytree Care Home has an Enhanced Service - more info.