Curtis Weston House

Mum has been here three months so far and is happy to continue her care needs in Curtis Weston House Care Home. We have no concerns and have only positive things to say. All staff are very caring and do their utmost to make Mum comfortable and content in her surroundings.

My grandma and aunty were placed at Curtis Weston House Care Home in December 2021. I was surprised that they were the only two Asian residents there. The management team have provided a convenient service. Sadly my grandma passed away in February 2022. The staff are very friendly and dedicated. Due to covid restrictions, we were not always able to visit them. We maintained contact via video calls and were kept up to date with any changes. Asian staff have been very understanding. We appreciate that they tried their best to meet the dietary and medical needs for my grandma up until her last days. We would be grateful if more Asian meals could be provided for my aunty who is mentally disabled. Staff have been supportive whilst she is dealing with grief. She appears happy and settled now. We know that she is in safe hands. Sometimes staff are not available to answer calls or assist us at the door due to staff shortages. I hope this issue can be resolved. Overall, the family are positive about the quality of the service.

Two of my Indian relatives became residents of the Curtis Weston Care Home just before Christmas. My 87-year-old nan had a bad fall in Oct breaking her hip and becoming bedbound. We struggled to get a care package in place. My aunt, nan’s 58-year-old mentally disabled daughter, was assessed by Social Services. It was deemed unsafe to remain at home with her Mum. At very short notice, the manager at Curtis Weston Care Home was able to accommodate them both. Giving them rooms with an interconnecting door, so they could remain close together. The home doesn’t specialise in Asian care. From the very beginning, they made sure Nan and Auntie were able to follow their cultural diet. Also, access to Gujarati speaking staff, so there were no isolation or communication issues. A majority of the family live in London. The manager will often contact us and enabled us to video chat. We were able to see they were settling in well. I can’t thank the manager or her care team enough for their continued support.

Overall though, I'm very grateful to the staff at Curtis Weston for the way they cared for my mum, especially over her final days of her life when they were quite wonderful.

The purpose of this review is to comment on the prevention of abuse. There is an excellent display setting out the abuse policy for the home. It is clear, to the point and relevant. My visits to the home indicate that the prevention of abuse policy is in action and followed by staff.

The carers and domestics have been very good and patient with my mother's needs. Now that she has reached 100 she really does need help now to dress in the mornings and someone to put in her hearing aids also in the morning. Whilst the inside of the home is kept clean, the carpet in her bedroom badly needs replacing. The smell of urine in her room is quite bad. The outside areas where staff and residents sit is very untidy. My mother really enjoys her food at the home.

I am very pleased with the care that my Mother in Law is receiving. The carers are very professional and understanding. The residents are never too much trouble. The home is a modern building and very light with open windows - the garden has a nice seating area for the residents when the weather is kind. The food is of good standards. Mother in Law loves the custard. The only downside from my point of view is the room where Mother in Law is. It requires new floor covering and the bed needs a new mattress.

The staff are wonderful, but my Mum's room constantly smells of urine. The carpet and mattress need replacing. The floor needs to be wooden or lino to make easy cleaning. My sisters have brought this up with the management but still, nothing has been done. Mum has celebrated her 100th birthday in the home this month. They gave her a wonderful party at tea time with a great singer. Would be lovely if he came every month.

I can shower myself. Hot tea for breakfast with bacon, egg and beans.

He is very happy here.

My Mother is very happy at Curtis Weston.

My Mother has been at Curtis Weston for about 4 years, she has dementia and can get physically and mentally challenging. I have always found that the staff deal with this very well. She tells me that she feels safe and happy in the home and that there is always someone around if she needs any sort of help. Any issues that have arisen in this time eg. her care or medication, I have always felt that I can and do liaise with the manager and have full trust and faith in the care she is given by all.

The staff and the care that is given is tops and all the staff are very friendly. The home is clean and if you ask the staff for anything, they will do it there and then for you. It's a very happy home and the manager is great, they take the time to speak to you as well. I would recommend this home should anyone ask me about it because it's a friendly home and the care is excellent!

Problem with security with access to residents rooms a problem as elderly residents unable to manage to secure their rooms.

Well presented plenty of new ideas. Redecorations good.

We are really looking forward to the new hospitality ideas and the décor and will be joining in as much as possible.

Very pleased to hear plans and look forward to seeing them come to fruition.