Ashford House

A calm, supportive environment which enabled my dear wife to pass peacefully away with care and dignity. I cannot speak too highly of the staff who showed immense kindness and compassion at the most difficult time. Ashford House, Rearsby has been the perfect home for my late wife and I cannot recommend it too highly.

My mum has been is Ashford house about 18 months and the care and support she has received during this time has been excellent , the carers have always been friendly and supportive , we are extremely pleased that we have chosen such a lovely care home thank you

From the moment our relative arrived, we knew they were in safe hands. The care, kindness, and compassion shown by every member of staff were simply outstanding. They treated our loved one as an individual, with dignity, respect, and genuine affection. Sadly, our relative has since passed away, but it gives us great comfort to know their final months were spent surrounded by people who truly cared. The staff consistently went above and beyond, always taking the time to offer a reassuring smile, a gentle word, or an extra act of kindness. To every member of the team, thank you. What you do each day makes an immeasurable difference to the lives of residents and their families. We will never forget your kindness and are forever grateful.

My mum has been in Ashford House residential home for 6 months. Since we first visited, we have been met with complete professionalism alongside genuine compassion. and understanding. They have treated my mum with complete respect, taking the time to fully understand her needs. Although she is bedbound, they take the time to arrange having a chat in her room, even extending activities like having the walls painted in her room, ensuring she is not left out. As a family, we are completely satisfied that she is safe and in a very secure and respectful environment. Thank you.

The care and support shown to my mother-in-law was everything we could have expected. She was treated with dignity and care all the time she was at the home, up until the day she passed away. The carers treated all our family with respect on visiting, ensuring we were all ok. We couldn't have asked for anything more. Thank you so much.

The lower star ratings given reflect that the building itself is a little dated and organised activities, though excellent, are limited; but ultimately it is the care provided that is the most important factor.

My mums only been in here for a few months, despite the fact she's got dementia and has at times been very difficult, the staff have been patient and understanding, her personal care seems very good and they even take the time to put her jewellery on, the meals always seem home cooked and the fact that there's a regular doctor, hairdresser, chiropodist etc gives me peace of mind.

Ashford house looked after my mum with kindness, respect and dignity. All of the staff were tremendous, cheerful, kind, diligent. Our family could genuinely not have wished for a better experience for my mum and ourselves for the couple of months that she was at Ashford House. We were always kept up to date and consulted about mum's care and any minor concerns we had were addressed immediately.

Very welcoming home, staff are very caring and the manager Natasha is excellent and very professional. My dad is very well cared for and is safe which gives me peace of mind.

Very good standard of care, staff caring & friendly.

Mum has dementia, but in spite of this, she is happy and always clean and well cared for. The staff are always friendly and happy, although my mum can no longer join in with activities, the home do crafts and other activities.

A big thank you to all the staff who all work very hard.

I am filling this form in on behalf of my Mother. In general, I find that she is well-looked after and seems content. Activities seem to be quite wide ranging although Mum does not usually want to take part in them.

The home seems to be very well run. The manager is very supportive and helps my Father with any problems or worries he has. The staff seem caring and efficient.

Mum was supposed to be at the home for 1-2 weeks but ended up being there for 7 weeks. Mum is a very talkative person but unfortunately, she was not able to converse with many residents. Being in a home is a big transition for Mum so it was a struggle for her to settle in. The staff were very patient with her so thank you.

Excellent staff and management have made my mother feel welcome, at home, secure and comfortable.

My father has just had two weeks of respite care at Ashford House. The staff are extremely caring and the personal care has been of a high standard. My father has enjoyed sitting in the sunshine in the garden. He had a lovely bright and spacious room. We would definitely go back to Ashford House if my father needs more care in the future.

My mum moved into Ashford House in September. I have been very impressed with all the staff and the cleanliness of the home. My mum is settling in well. A health issue was promptly spotted and dealt with. I feel that Mum is being very well looked after which is very comforting to me.

My wife of sixty-six years of marriage has now been in Ashford House Care Home (formal Rearsby Care Home) for five and a half years. She is being looked after by the caring staff. As a family of myself and our three children, we look on the positive side. She is warm, clean and happy in a very caring home. Thank you.