Bradgate Drive, Greenhill Estate, Coalville LE67 4HF
Tilson House is located in a quiet residential area in the centre of a housing community.
Residents can have trips to the local community centre for luncheon clubs and knitting clubs.
Local shops and amenities are all within walking distance of the home.
Tilson House offers, dementia and respite care to older people.
Group: Leicestershire County Care Ltd
Person in charge: Helen Preston (Home Manager)
Local Authority / Social Services: Leicestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment
Admission Information: Ages 50+.
Single Rooms: 40
Rooms with ensuite WC: 0
Facilities & Services: Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Tillson House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Tillson House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Tillson House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Tillson House is calculated as follows: ( (64 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.625 Points relating to the number of positive Reviews for Tillson House is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Tillson House has a Review Score of 9.1 (9.125) from 10 Reviews
Review submitted from a Postal Card by L B (Wife of Resident) on Tuesday 10 April 2018. Relates to January 2018.
I have found the home, as home from home. Everything is warm and inviting, everyone is friendly and helpful.
I have got to know a lot of the patients and if possible help them and talk to them if they want me to.
I don't know what I would do without the care of my husband and myself.
I am informed if anything is wrong and I did ring every day. I was told not to worry, they would let me know straight away.
How likely would you be to recommend Tillson House? Extremely Likely
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Review submitted from a Website Submission by Terry S (Son of Resident) on Monday 9 October 2017. Relates to October 2017.
My mum has been a resident for over a year now and I feel her needs are being addressed. All the staff are lovely, caring and very pro-active. Issues that arise mainly with mum's confusion, poor mobility, hygiene, hearing and eyesight problems are dealt with, some more swiftly than others but time isn't a crucial factor anymore. She is encouraged as best she can with her list of difficulties to engage with the other residents and I know she enjoys the company and not being on her own anymore since we lost my dad.
Her personal ground floor room is lovely and whilst it isn't large in size it is sufficient for her with nice views of the grounds out of her window. There is a good range of daily activities for those that can participate, and I know mum enjoys her regular hairdressing and chiropody sessions.
I would recommend to anyone who is unfortunate enough to have to use these residencies that Tillson House is a safe, caring, clean and well looked after premises for your loved one.
How likely would you be to recommend Tillson House? Extremely Likely
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Review submitted from a Postal Card by M I (Wife of Resident) on Friday 8 September 2017. Relates to August 2017.
The care of residents is excellent and all need are met with great care and compassion. My husband can no longer express his likes and dislikes but responds very well to his treatment.
How likely would you be to recommend Tillson House? Extremely Likely
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Review submitted from a Postal Card by John P (Husband of Resident) on Wednesday 30 August 2017. Relates to July 2017.
My wife has only been in the home a few weeks, but I go up in the morning to see her. The staff I have met are very nice and they offer me some dinner if I would like and I find the food really tasty. I can't fault it.
How likely would you be to recommend Tillson House? Extremely Likely
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Review submitted from a Postal Card by Joan H (Wife of Resident) on Tuesday 29 August 2017. Relates to July 2017.
I find the care home clean and well run. All the staff are kind and very patient with residents and very helpful to relatives.
Food is always on time and cooked in premises and a choice is always given.
How likely would you be to recommend Tillson House? Extremely Likely
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Review submitted from a Postal Card by J S (Daughter of Resident) on Tuesday 18 April 2017. Relates to April 2017.
Tillson House is a lovely homely environment with excellent, caring and approachable staff.
How likely would you be to recommend Tillson House? Extremely Likely
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Review submitted from a Postal Card by B M (Granddaughter of Resident) on Friday 10 March 2017. Relates to February 2017.
Tillson House is a friendly, calm, relaxing, well organised, well-run care home. It is always spotlessly clean and fresh smelling. You are never waiting to be let in out of the cold. The staff are friendly, obliging and attentive. In my experience of care homes, this is the "best". I am so pleased my granddad was to be offered a placement there. The residents look happy, content and free from anxiety to ensure their comfort.
How likely would you be to recommend Tillson House? Extremely Likely
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Review submitted from a Postal Card by Diane F (Daughter of Resident) on Monday 6 March 2017. Relates to February 2017.
I cannot praise Tillson House enough for the excellent care provided to my mother. It is a very friendly place and the staff are always willing and very caring.
How likely would you be to recommend Tillson House? Extremely Likely
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Review submitted from a Postal Card by Ann P (Daughter of Resident) on Wednesday 27 July 2016. Relates to June 2016.
The care home staff and management are very warm and friendly and I am very pleased with the service provided. All the residents are treated with dignity and their individual needs are clearly respected. I chose this home for my relative on recommendation and have not been disappointed.
How likely would you be to recommend Tillson House? Likely
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Review submitted from a Postal Card by O S (Daughter of Resident) on Tuesday 10 May 2016. Relates to April 2016.
Since my mum went into the home approximately 6 months go, we have been very pleased. We are always informed when anything happens eg. falls). She is well looked after and she likes all the staff. We visit regularly as do her grandchildren. Always found the home very clean, staff always very courteous and kind.
How likely would you be to recommend Tillson House? Extremely Likely
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June 2017
Recipient: Tillson House
Date: Tuesday 27 Jun 2017
April 2017
Recipient: Leicestershire County Care Ltd
Date: Saturday 01 Apr 2017
February 2012
There are currently no Care Home Idol entrants who have performed at Tillson House