Tillson House

I have found the home to be a lovely ‘home away from home’ for my father. He has been a resident for some time now and he seems as settled as he possibly can be there with his circumstances. The carers are all lovely and very caring towards him. Sadly, due to the restrictions from covid, it’s difficult to know truly how he has settled with other residents as I only see him on his own.

My sister appears well cared for and happy with Tillson House care home. They are very quick to advise of any problems and they keep me up to date on any procedures required for my sister which they then arrange. They answer any questions promptly and put into action any agreements we jointly make. Very pleased my sister is with them- I feel she is much safer being cared for by the staff who are always very pleasant. It’s very nice to see her fed, clean and dressed nicely and in safe accommodation- and they put a smile on her face.

My wife has been a resident at Tillson House since March 2018. She seems happy in herself although suffering from Alzheimer's disease. I appreciate the care the staff give her- she always looks clean and I'm told she eats well. Internally the home is well maintained. The outside curb appeal is in need of some refurbishment.

My opinion of Tilson House is good all the way through. It is always clean and smells fresh. The staff are always friendly and helpful. Management is helpful and the staff are trained well. Food always looks good and my husband always says the food is very tasty and plenty of it.

My mum always seems happy, well-fed and clean. The carers are amazing at this difficult time.

Before my mother made the decision to stay permanently in Tillson House, she was very confused and lonely since losing my dad in July 2020. Now she's never been so active with the themed nights and social events. She's a lot more talkative as well. Never has a bad word to say about the staff, who just can't do enough for her.

Bathrooms are clean.

Mum's been at Tillson House since June of this year, after a spell of 4 weeks in 2 different hospitals. It did take her some time to adjust as she's always been fiercely independent but got to that stage that she wasn't safe to care for herself without my support. She was having toileting problems and intermittent falling issues and needed someone there 24/7. I'm not saying these things don't occur now, but at least there's someone on hand to support her. She always says that the staff are lovely and seems to accept that this is her forever home. It just happened as Coronavirus took hold.

My mum has been a resident at Tillson House since 2018. She has been extremely happy throughout that time. Tillson House and all it's staff are incredibly kind and patient with residents. Mum enjoys the meals and takes part in activities. Her mental and emotional wellbeing are much improved since living here. It is a pleasant, comfortable environment.

My Dad has been a resident at Tillson House now for a number of years. I have always found the staff to be incredibly caring and that gives me great peace of mind. They try and fulfil any requests, for example, I have brought DVD’s in to play and we have watched together on a big screen. The food has been excellent and they accommodate his changing needs. I would especially like to acknowledge during COVID-19 and lockdown how difficult it is for me not being able to visit him, however, I have received a card with a photo of him to show he is doing ok and had video calls with him. (His changing needs means he is unable to operate a mobile himself). I’ve found Tillson to be clean and they have refurbished areas to make them homely.

My mum moved here in May 2019 and seems very happy and settled really well. She is always clean and tidy. Mum eats really well since being here and can visit whenever we want. Staff always friendly and ready to help with anything we need for mum.

Rooms are lovely, and you are able to decorate to your own taste if wanted. Food is superb, plentiful, always fresh and homemade.

I’m happy because my mum is happy, she seems settled and less anxious than she was before she came to Tillson House. The staff are very caring, understanding and reassure my mum when she’s feeling worried etc and my mum likes the staff. The staff encourage my mum to take part in activities if she wants to, I’m not sure how often there are activities but probably a couple a week, and she did a video call to me too! There’s a regular hairdresser and chiropodist which my mum looks forward to. The food selection is good for breakfast, dinner and tea, plus snacks, however, my mum doesn’t always enjoy the food as she says the meat is chewy (but that might just be my mum struggling or being fussy). The home is clean and my mum's room is nice. The laundry seems to be done a few times a week but doesn’t always get returned to my mum. I can visit my mum at any time and take her out and I feel welcome there. In general, I think Tillson House is a good residential home and the staff are lovely.

Having spoken to other family members I have never heard a bad word spoken about the staff.

From the start, the management made us feel very welcome and clearly expressed their desire to give the best care to my mother.

The home is clean and spacious with a friendly atmosphere. The staff when moving about, continually chat with residents creating a family environment. There is a happy feeling.

A very good welfare and entertainment service are provided. Patients have the opportunity to participate in daily activities with exercises and mind developing games. Arrangements are regularly made for visits out to outside spaces of interest and restaurants. Guests are invited to provide musical entertainment.

Food and drink are very good with a varied and adequate menu.

I am informed if anything is wrong and I did ring every day. I was told not to worry, they would let me know straight away.

My mum has been a resident for over a year now and I feel her needs are being addressed. All the staff are lovely, caring and very pro-active. Issues that arise mainly with mum's confusion, poor mobility, hygiene, hearing and eyesight problems are dealt with, some more swiftly than others but time isn't a crucial factor anymore. She is encouraged as best she can with her list of difficulties to engage with the other residents and I know she enjoys the company and not being on her own anymore since we lost my dad.

Her personal ground floor room is lovely and whilst it isn't large in size it is sufficient for her with nice views of the grounds out of her window. There is a good range of daily activities for those that can participate, and I know mum enjoys her regular hairdressing and chiropody sessions.

I would recommend to anyone who is unfortunate enough to have to use these residencies that Tillson House is a safe, caring, clean and well looked after premises for your loved one.

The care of residents is excellent and all need are met with great care and compassion. My husband can no longer express his likes and dislikes but responds very well to his treatment.

I find the care home clean and well run. All the staff are kind and very patient with residents and very helpful to relatives.

Food is always on time and cooked in premises and a choice is always given.

My wife has only been in the home a few weeks, but I go up in the morning to see her. The staff I have met are very nice and they offer me some dinner if I would like and I find the food really tasty. I can't fault it.