






Westfield House has been providing care and support to the elderly of Charnwood since 1963.
It is a not-for-profit organisation and a registered charity and, as such, they reinvest in their home, staff, and volunteers to make sure residents are comfortable, safe and happy.
They are registered to provide dementia care, providing accommodation for 31 elderly residents in Westfield House.
At Westfield House their aim is to provide a safe, dignified and homely...
Care Provided by Westfield House (Care) Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We specialise in dementia care and our aim is to provide a safe, dignified, and homely environment which promotes well-being in our residents. We follow the principles of person-centred care, seeing each resident as an individual with unique qualities, interests, preferences, and needs rather than simply focusing on their illness or abilities that they may have lost. Fee rates will also be calculated depending on the care needs of the resident. We also offer day care at £65 per day. Please enquire on times and what's included.
Please keep in mind that we are a Residential Care Home rather than a Nursing Home.
The price(s) shown are provided by the care home. Contact Westfield House (Care) Ltd for full pricing details and T&Cs.
Contact Westfield House (Care) Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Abbeyfield Loughborough Society Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Tracy Taylor(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (12)
Visiting
- Open visiting. However it is preferred that visitors avoid mealtimes, unless joining relatives.
Parking
- On-site parking, but parking is also available on the road for an hour, or longer with a parking permit, available from the main reception on Westfield Drive.
Westfield House (Care) Ltd Reviews (35)
Westfield House (Care) Ltd has a Review Score of 9.5 (9.542) out of 10, based on 16 reviews in the last 2 years.
Over all time Westfield House (Care) Ltd has 35 reviews.
So happy that I chose Westfield House. Such kind and attentive staff. The residents are well looked after and the atmosphere is always pleasant. The activities are amazing and everyone is involved residents and visitors alike. The place is kept very clean and well placed. The private rooms are kept beautifully.
Thank you for your review. You feedback is valuable to us . We are glad to hear that you are happy with the care and service we provide. I will pass on your kind words to the teams
Westfield House has been a safe place for her and they've arranged escorted travel to routine hospital appointments at a minimal cost per hour.
They also have a weekly GP visit & physio teams, with services available as needed on top. There's head to toe care from the hairdresser & chiropodist - Excellent.
Thank you.
Thank you very much for your review. We are pleased that you are happy with the service we proved for your mum and others. I will pass your kind words onto the teams.
Westfield House is a safe, secure and enhancing enviroment. The staff are a compassionate team that provides a "Home from Home". The care is geared to the needs of the individual. I witnessed a calm atmosphere, gentle kindness and respect. Meaningful social engagement is the order of the day. Structured daily activities and stimulation such as music, games, quizzes and lots of visits from animals and community groups, etc are very stimulating.
Thank you for your positive feedback and your review.I will pass on you kind words to the team. We welcome peoples feedback and use this feedback to make improvements
Having been a resident at Westfield House Care Home since August 2023, my Mum lost her battle with dementia and Alzheimer's in May 2026. During her time at the home, she settled very quickly, and the staff were very kind and supportive of her needs. Even during her final days, they were excellent and supportive of both my Mum and also there for the family as well, treating us all with compassion and respect. I could not thank or praise the staff and management at Westfield House enough throughout her stay there and would highly recommend them.
Thank you very much for your review. We are glad that you found our teams supportive at your time of Loss. We value your feedback. Your mum will me missed.
The team take excellent care of my mum and I'm very grateful for the support they provide. She is treated with genuine kindness, patience and respect, and it's clear the staff really care about the residents as individuals. There is a good range of activities to keep people engaged, and the atmosphere in the home feels warm, friendly and welcoming. Communication with me as her daughter is always open and supportive, and I feel listened to whenever I raise questions. The staff are approachable, professional and attentive, and I've seen how seriously they take residents' wellbeing and safety. The food is varied and well prepared, and my mum enjoys it. I have real confidence in the home's safeguarding processes and the way they prioritise residents' dignity, wellbeing and protection.
Thank you for your review. Your feedback is important to us. I will pass your kind words on to the team.
My husband has had a few weeks respite care at Westfield House. I cannot praise Westfield too highly. He has received excelelnt care form all the staff there. His room is very warm and comfortable; the food is home-cooked, and the staff even asked what, his favourite meal is, and cooked it for him. Westfield has a packed activities programme which my husband has really enjoyed. Westfield is a lovely, welcoming place, with staff who all go the extra mile.
Hi, thank you for your kind works. We welcome any feedback so that we can improve on our service. I will pass your kind words on to the team.
Overall, a pleasant, homely place to be with well-trained staff who are kind - the most important thing of all!
Thank you for your review, we are always grateful of feedback from families. Our afternoon activities are from 2pm - 5pm and consist of room visits and group activities. If there is an activity that your husband would like to see more of, please do let us know as we tailor our activities to make sure all residents get positive interactions and fulfilment.
My father recently received respite care at the Abbeyfield Nursing Home. It was his first experience of nursing care, and a positive one. The management and staff are very good. The daily activities he enjoyed. He particularly enjoyed the home cooked meals. A huge, thank you to the team.
Hi, thank you very much for your recent review. Its great to hear the that you Dad had a positive experience here at Abbeyfield. I Will pass your kind comments onto the team
The atmosphere in the home is so friendly and warm for all the residents and visitors. It is 'their home'. The staff cannot do enough for the residents and are seen as part of the family. The facilities are constantly being looked at to offer enhancement such as the recent 'sensory' lounge. Recommend highly.
Thank you for your review. We like to create a warm friendly environment for our residents, Families and visitors. I will pass on your kind words to the Team
Father in law came for 2 weeks respite in December 24 and has stayed. He used to wander out of home with minimal clothing in all weathers, and didn't know where he'd been. Having dementia he was doing all sorts which wasn't safe. It wasn't an easy decision for us but it was the best for him, we know he is safe and eating well. We wish he'd join in more activities as it would help him with his speech mixing with others, but you can't make him do what he doesn't want to do. The activities at Abbeyfield are varied, there's something going on every day. The food smells divine too. The staff are very friendly and brilliant with the residents. You have to be a special person to be a carer and Abbeyfield has them all. Thanks for caring for my father in law and helping us.
Thank you for you review. You feedback is always helpful so we can look areas for improvement . We are happy that you feel settled with your father in law living within Abbeyfield care Home. I will pass on your feedback to the team
Was lovely to see all residents happy and well looked after , staff were quick at seeing to their needs ,home was lovely and clean and food was excellent, of all the care homes Iv been to this is definitely the best .
Thank you for taking the time to review our care home. Your comments are lovely to hear.
This is the second time that my dad has had respite care and I am more impressed than last time. The staff made a fantastic effort to make Christmas extra special for all. The manager has time for everyone and knows all the residents. I can't recommend it highly enough.
Thank you for taking the time to review our care home. It is lovely to read that you have had such positive experiences at Abbeyfield Loughborough. We really appreciate your kind words.
Mum sadly passed away and family members were allowed to stay overnight with her to the end. It was lovely to be able to personalise her room and know she was safe. Thanks for caring for our mum.
However, it's good to read you are not using many agency staff now.
Thank you for taking the time to review our care home. We are pleased to hear that your mum and the family had such a positive experience with us. End of life care can be so distressing for all, and we try to make the experience as comfortable as possible for all concerned. Your mum was very much loved by the staff.
We were allowed to personalise Mum's room and the handyman was helpful in putting up Mum's pictures in her room.
Mum loved the activities, however, despite a timetable being put up weekly I often went in and found the activity wasn't happening. Why? again since Mum passed away I know they have employed a new activities lead.
The regular hairdresser and chiropodist were a bonus as Mum liked to look after her appearance.
When Mum became ill the staff were very good at looking after her and us as a family in her last few days of life and there was no question about her being able to stay there.
Thank you for taking the time to review our home. We are pleased to hear that you and your mum had a good experience while at the home. Thankfully we have now fully recruited into our care hours and so agency use is very minimal and our new activities lead has taken the team from strength to strength, delivering person-centred activities for all our residents.
Abbeyfield cared for our mum with dementia for a year. Sadly our beloved mum has died now, but she had a lot of empathy, care and support from all the staff, especially in her last days. Mum loved the activities at the home and a couple of residents became her friends and gave her quality of life to the end. The kindness and support the manager and all the carers gave to us as a family in Mum's last days went above and beyond and enabled us to sleep next to Mum and be with her till the last. All carers came to say goodbye to Mum and showed her love and respect to the end. Mum moving there was the best decision for her for her care needs and social stimulation and peace of mind for her family that she was safe and was 'living again' rather than just existing.
Thank you for taking the time to review our home. We are so pleased to hear that you and your mum had such a positive experience. We will pass on your kind words to the caring staff that we are very fortunate to have here at Abbeyfield Loughborough.
Ingleside House appears to be the 'poor relation' compared with Westfield at Abbeyfield, Loughborough.
The regular staff were excellent in all aspects and worked so hard, but some bank staff were below par. Too much reliance on bank staff at Ingleside, which impaired efficiency due to constant changes in personnel and can confuse residents. Less bank staff would have meant a higher star rating being given.
The rooms are spacious and fitted out well especially the wet rooms.
Residents were left in chairs watching often inappropriate programmes on TV for too long. Little attempt at conversation with residents by most bank staff. Residents able to converse should be encouraged to do so rather than just retreat into themselves. Not enough help with mobility eg. chair exercises, yoga, active games or basic physiotherapy.
Whilst improvements were undoubtedly made during my mother's residency there is still some way to go.
Thank you for taking the time to review your experience at Ingleside House. We are sorry and surprised to hear of the issues you have raised here as no concerns were raised during your mother's stay with us and you reported that you were very happy with her stay. We are continually making...
Abbeyfield Westfield Drive has overcome adversity by the recruitment of a dedicated hard-working manager and the retention of a team of loyal staff. The seniors and care staff are kind and compassionate even under the most difficult of circumstances. The catering staff offer an excellent variety of nutritional meals for residents and alternatives where possible. Residents rooms are kept clean and tidy and the laundry is done with great dedication. My mum has been a resident for 2 1/2 years and Abbeyfield was the best decision I made on her behalf. Abbeyfield has a warm and home-from-home feeling. The gardens are tranquil with sensory plants, architectural ornaments and seating areas which is beneficial to the residents and visitors. Activities are organised on a monthly basis for residents and family/friends are welcome to join in, so it's like one big family. In summary, I am more than pleased with the care my mum receives from a lovely dedicated team of staff that really do care about the residents.
Thank you so much for your kind words and for taking the time to review us here at Abbeyfield Loughborough.
My mum has been in Abbeyfield for just over a year. I have always found the home very caring, helpful and very supportive to both me and my mum.
Thank you for taking the time to review the care of your mum here at Abbeyfield Loughborough. It is great to hear that your experience is of caring, helpful and supportive staff.
My wife with Vascular Dementia entered Abbeyfield Loughborough new Ingleside House In February 2023. She has a spacious room and ensuite wet room. She is receiving careful and warm care from very kind teams. The large ground floor lounge and dining area is a welcoming and friendly place, with pleasant views out into the sensory garden. The food is well prepared. Residents are not expected to choose their cooked lunch from a written menu, but are offered the choices on two served-up plates. Beneath it all, Abbeyfield is constituted as a Charity, not as a business owned by financial interests with eyes on dividend payments. This charitable status shows itself in the ethos that oozes out of its work,
Always happy to help.
The rooms are always clean and fresh.
It is also nice that there is a garden that the residents are free to use when the sun is out. There are chairs tables and sun shades and a big shady tree for them all. A happy place to sit.
Residents enjoy the food and there are snacks and drinks available all day at all times.
I always feel very welcome every time I visit. Always offered a coffee or tea.
Thank you for the kind words, your comments are much appreciated!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westfield House (Care) Ltd.
There are no upcoming events for Westfield House (Care) Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Westfield House (Care) Ltd.
Accreditations
There are no accreditations posted yet for Westfield House (Care) Ltd.
Meet the Team (3)

Experienced previous Regional Director for BUPA UK and Avery Health Care, with a strong demonstrated history of working in the healthcare industry for over 20 years.
Kerry has a BSc (Hons) Degree in Health & Social Care Management and Mental Health. Skilled in Business Turnaround, Driving Occupancy, Coaching, Mentoring, Consulting,
Quality & CQC Compliance and Sustained Financial Growth. Strong business development professional with a proven track record of success.
As a wife and mother of 6, Kerry also keeps a busy & organised household on track, along with her trained therapy dog, Betty, who often puts in an appearance at Abbeyfield.

Tracy has a long and successful career in care home management and has worked for both large and small providers. Tracy has been instrumental in turning failing care homes into good care homes, across the UK and has also successfully commissioned new care homes.

Hello, my name is Sharon. After 25 years of being a mother and housewife, I decided to return to work once my four children had grown up. I began as a laundry assistant before being promoted to Housekeeper, where I oversee domestics and laundry. I strongly believe in promoting dignity and respect for all of our residents, and I’m still here and enjoying my job after 12 years!
Frequently Asked Questions about Westfield House (Care) Ltd
What types of Care is Westfield House (Care) Ltd registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Westfield House (Care) Ltd have?
There are 31 Single Rooms.
What are the Facilities & Services at Westfield House (Care) Ltd?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Westfield House (Care) Ltd to the centre of Loughborough?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westfield House (Care) Ltd to verify any information. View our terms and conditions. Westfield House (Care) Ltd has an Enhanced Service -more info.