Abbeyfield Loughborough

42-44 Westfield Drive, Loughborough LE11 3QL
Review Us
9.6 29 Reviews
  • Abbeyfield Loughborough, Loughborough
The Abbeyfield Loughborough Society has been providing care and support to the elderly of Charnwood since 1963.

It is a not-for-profit organisation and a registered charity and, as such, they reinvest in their home, staff, and volunteers to make sure residents are comfortable, safe and happy.

They are registered to provide dementia care, providing accommodation for 31 elderly residents in Westfield House and 33 in Ingleside House.

At Westfield House and Ingleside House their aim is to provide a safe, dignified and homely environment which promotes well-being in residents. They follow the principles of person-centred care, seeing each resident as an individual with unique qualities, interests, preferences and needs rather than simply focusing on their illness or abilities that they may have lost.

Westfield House's dementia-friendly facilities include:
Themed areas throughout the building that have been developed to prompt memories, trigger conversations, and assist navigation/orientation around the home.
Large, bright, and dementia-friendly signage.
Lighting designed to reduce shadowing.
Uniform flooring throughout the building.
Memory boxes at each bedroom door that can be filled with photos or personal items that are familiar to the resident.
Open plan lounge/dining area/garden room allowing residents to interact and wander at will.
Quiet lounge and cosy seated areas.
Sensory garden, raised flower beds and greenhouse.

They also provide:
Home cooked, nutritionally balanced meals.
Weekly in-house GP surgery.
Visiting hairdresser.
Visiting Chiropodist.
Communion visits from all denominations.
Dedicated Activities staff offering a stimulating range of dementia-friendly activities and events 7 days a week.
Show Abbeyfield Loughborough on the Map

Care Provided by Abbeyfield Loughborough

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1423
  • Self-Funded Residential Dementia Care: from £1423
  • RESPITE Self-Funded Residential Care: £1485 – £1485
  • RESPITE Self-Funded Residential Dementia Care: £1485 – £1485

We specialise in dementia care and our aim is to provide a safe, dignified, and homely environment which promotes well-being in our residents. We follow the principles of person-centred care, seeing each resident as an individual with unique qualities, interests, preferences, and needs rather than simply focussing on their illness or abilities that they may have lost. Fee rates will also be calculated depending on the care needs of the resident.


Please keep in mind that we are a Residential Care Home rather than a Nursing Home.

These prices are only a guideline, please contact Abbeyfield Loughborough to find out the exact price for your requirements.

Contact Abbeyfield Loughborough to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abbeyfield Loughborough to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • The Abbeyfield Loughborough Society Ltd

Person in Charge

  • Tracy Taylor (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Single Rooms with Ensuite Wet Room (31)

Visiting

  • Open visiting. However it is preferred that visitors avoid mealtimes, unless joining relatives.

Parking

  • On-site parking, but parking is also available on the road for an hour, or longer with a parking permit, available from the main reception on Westfield Drive.

Abbeyfield Loughborough Reviews (29)

9.6

Abbeyfield Loughborough has a Review Score of 9.6 (9.599) out of 10, based on 12 reviews in the last 2 years.
Over all time Abbeyfield Loughborough has 29 reviews.

Overall Experience
  • 23
  • 6
  • 0
  • 0
  • 0
Date Published
  • 29
  • 5
  • 9
  • 12
  • 17
Reviewer Connection to Abbeyfield Loughborough
  • 16
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from Jane H (Daughter of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I count myself extremely lucky to have placed my father in the care of Abbeyfield. Actually, it is not Abbeyfield that cares, but the amazing staff that treat him as if he was their own elderly relative, always with dignity, love and respect. They made his transition into full-time care, easy and positive,
always encouraging and stimulating, with daily activities and outside visitors. I would highly recommend to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave F (Son of Resident) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was highly delighted when my Mum was accepted into care at Abbeyfield, because it has an excellent reputation. When she came with us to the home, she was given a lovely welcome.
There is a cheerful look and feel to the place, and the staff are friendly, caring and constantly attentive to the needs
of the residents.
The room my Mum is staying in is bright and cheerful, with a lovely view of the courtyard and its flower beds and trees.
There is a lovely atmosphere pervading the place, and a lot of activities in the week to keep the residents engaged. The spiritual needs of residents are also catered for by visiting churches who visit to take services.
Mum is very happy and settled, which means the world to us as a family.
I would not hesitate to recommend Abbeyfield to anyone enquiring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara H (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Abbeyfields for eight months and we have been extremely happy with her care and the facilities at Abbeyfields - Loughborough. There are activities and events on a daily basis to stimulate and entertain the residents. All areas have a high standard of decoration and the outside
areas are well laid out and inviting, particularly the sensory garden.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra M (Daughter of Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Abbeyfield Loughborough for over 3 years. The staff are very caring and considerate and her feelings and point of view are always respected. She has been made to feel part of the Abbeyfield family and looks upon Westfield House as her home. I would have no hesitation
in recommending Abbeyfield Loughborough to anyone who is need of a dementia care home for a family member.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Daughter of Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeyfield has a lovely homely atmosphere. There is always something going on, so the residents are stimulated and are encouraged to participate with games, music and crafts. Having mum at Abbeyfield gives me peace of mind, as I know she is well cared for. I am always kept up to date, by the seniors,
with any concerns or health issues. The staff are more like friends and are very approachable and helpful.
I would not want my mum to be cared for anywhere else and would highly recommend Abbeyfield.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne H (Daughter of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
As I live quite a distance from Loughborough, my visits to see my Mum are not as frequent as I would like them to be but I am always really impressed by the staff at Abbeyfield in the welcome that they give to me and the sensitive manner in which they give updates regarding Mum's health and general
well being. I have real confidence in the expertise of the senior staff and am delighted by the compassion and tireless good humour shown by all at Westfield House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were very pleased that our mother was accepted here. The staff are very friendly and accommodating. The main room is open and airy and there are always staff in there, keeping an eye out for the residents without being over-bearing. If mum chooses to stay in her room then there are systems in place
to ensure that she is safe and well cared for.
Reply from Amanda Allen, Business Support Administrator at Abbeyfield Loughborough
Thank you for your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W H (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westfield House is a modern purpose-built building with a pleasant open plan layout downstairs and good sized rooms. The staff relate well to the residents, and the overall atmosphere is friendly and relaxed. A good programme of activities is organised, including visits from the pupils of a local
nursery school, various animals and concerts. Food is plentiful and of a good standard. I am very happy with the care provided.
Reply from Amanda Allen, Business Support Administrator at Abbeyfield Loughborough
Thank you for feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue T (Daughter of Resident) published on 2 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westfield House is amazing! It is hard to know where to start. Mum's room is very homely and I have put at least 20 photographs on the walls. Mum has a named care assistant and senior and both of these people take a personal interest in mum. It is brilliant to talk to them as they both know mum so well.
Westfield House has a 'buzz' about it, which I don't think is something you can say about most care homes. There are plenty of activities and even when there is nothing specific going on, there is just a lovely happy atmosphere.
We have a 'Relatives Group', where we can meet very informally and we talk over issues and experiences and support each other - which I found brilliant, especially in those early and confusing days. We feedback to management and our last email said how much we appreciated that all staff take time to talk to individual residents and that their individual needs are recognised wherever possible. I just could not imagine my lovely mum being anywhere else.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Abbeyfield Loughborough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.599 for Abbeyfield Loughborough is calculated as follows: ( (97 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.599
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeyfield Loughborough is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (4)

Kerry

Kerry Cattell

Job Title: General Manager and Nominated Individual Joined: 2023

Experienced previous Regional Director for BUPA UK and Avery Health Care, with a strong demonstrated history of working in the healthcare industry for over 20 years.


Kerry has a BSc (Hons) Degree in Health & Social Care Management and Mental Health. Skilled in Business Turnaround, Driving Occupancy, Coaching, Mentoring, Consulting,


Quality & CQC Compliance and Sustained Financial Growth. Strong business development professional with a proven track record of success.


As a wife and mother of 6, Kerry also keeps a busy & organised household on track, along with her trained therapy dog, Betty, who often puts in an appearance at Abbeyfield.

Tracy

Tracy Taylor

Job Title: Home Manager Joined: 2023

Tracy has a long and successful career in care home management and has worked for both large and small providers. Tracy has been instrumental in turning failing care homes into good care homes, across the UK and has also successfully commissioned new care homes.

Janet

Janet Cross

Job Title: Accounts Administrator Officer Joined: 2003

Hello, my name is Janet Cross. I'm the Accounts Administration Officer here at Abbeyfield Loughborough Society. I'm married to Steve, we celebrated our golden wedding anniversary in 2018. I am really blessed as I have two lovely daughters, two wonderful sons-in-law, three lovely granddaughters and one adorable great-granddaughter. I love going shopping with them as advise me on what suits me, they also show me how to apply the latest makeup.


I started working here in 2003, and really enjoy my job as it’s quite varied and I love working with such wonderful caring colleagues.

Sharon

Sharon Thomas

Job Title: Head Housekeeper Joined: 2011

Hello, my name is Sharon. After 25 years of being a mother and housewife, I decided to return to work once my four children had grown up. I began as a laundry assistant before being promoted to Housekeeper, where I oversee domestics and laundry. I strongly believe in promoting dignity and respect for all of our residents, and I’m still here and enjoying my job after 12 years!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeyfield Loughborough to verify any information. View our terms and conditions. Abbeyfield Loughborough has an Enhanced Service - more info.