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Westfield House (Care) Ltd

42-44 Westfield Drive, Loughborough, Leicestershire LE11 3QL
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Westfield House (Care) Ltd, Loughborough
Westfield House (Care) Ltd, Loughborough
Westfield House (Care) Ltd, Loughborough

Westfield House has been providing care and support to the elderly of Charnwood since 1963.

It is a not-for-profit organisation and a registered charity and, as such, they reinvest in their home, staff, and volunteers to make sure residents are comfortable, safe and happy.

They are registered to provide dementia care, providing accommodation for 31 elderly residents in Westfield House.

At Westfield House their aim is to provide a safe, dignified and homely...  

Care Provided by Westfield House (Care) Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,523 - £1,823£1,602 - £1,602
Residential Dementia Care£1,523 - £1,823£1,602 - £1,602

We specialise in dementia care and our aim is to provide a safe, dignified, and homely environment which promotes well-being in our residents. We follow the principles of person-centred care, seeing each resident as an individual with unique qualities, interests, preferences, and needs rather than simply focusing on their illness or abilities that they may have lost. Fee rates will also be calculated depending on the care needs of the resident. We also offer day care at £65 per day. Please enquire on times and what's included.

Please keep in mind that we are a Residential Care Home rather than a Nursing Home.

Contact Westfield House (Care) Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Abbeyfield Loughborough Society Ltd
  • Voluntary / Not for Profit Owned

Person in charge

  • Tracy Taylor(Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (12)

Visiting

  • Open visiting. However it is preferred that visitors avoid mealtimes, unless joining relatives.

Parking

  • On-site parking, but parking is also available on the road for an hour, or longer with a parking permit, available from the main reception on Westfield Drive.

Westfield House (Care) Ltd Reviews (35)

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9.5

Westfield House (Care) Ltd has a Review Score of 9.5 (9.542) out of 10, based on 16 reviews in the last 2 years. Over all time Westfield House (Care) Ltd has 35 reviews.

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Review from Michael E (Son of Resident) published on 29 August 2023 Submitted via Website
Overall Experience
Our mum went through a very bad few months around a year ago (August 2022) after entering the world of care homes in the summer of 2021. Our mother came to be in Abbeyfield after this bad experience and she was very upset and unsettled. Since being in Abbeyfield she has had excellent care and is extremely settled and well looked after and we can't thank the staff enough for putting our minds at rest and taking away any worries we had of our mum's care with her condition and deteriorating capacity due to her Alzheimers.

Nowhere is ever perfect and you can always find fault and want for more, but with our experience of two other care homes, Abbeyfield has been extremely good for our mum, hence the scores and review. We would not hesitate to recommend Abbeyfield.

Reply from Thomas Potter, Marketing Assistant at Westfield House (Care) Ltd

Thank you very much for your kind words, we're very happy that your mum is now settled and happy at Abbeyfield.

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Review from David H (Son of Resident) published on 21 March 2023 Submitted via Website
Overall Experience

My mum stayed at Abbeyfield In Loughborough for a short period of respite care and I was very pleased with the whole experience. The care staff were excellent and her room in the new Ingleside House was ideal for her.

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Review from C B (Wife of Resident) published on 23 August 2022 Submitted via Website
Overall Experience

My dear husband has been professionally and caringly looked after by the Abbeyfield Loughborough community for over four years. He is in the best situation possible, and I am confident that he is looked after in the best possible way. My own health issues restrict visiting, but I am reassured by regular reports of his health and welfare. My sincere thanks to all the staff involved.

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Review from Tracy S (Daughter of Resident) published on 7 April 2022 Submitted via Website
Overall Experience

The warm welcoming team at Westfield House have ensured Dad has had a wholly positive experience of moving to residential care. The support offered to both him and us, his family, is greatly appreciated. We feel close to Dad and visits both in person and, when necessary because of COVID restrictions, in other ways have been very enjoyable. Dad has been able to enjoy activities that are obviously matched to his interests and his smile is joyful. The team certainly go above and beyond to ensure Dad is not only cared for but that he is happy and valued.

Reply from Becky Hearn, Marketing Co-ordinator at Westfield House (Care) Ltd

Thank you for taking the time to leave our home a review Tracy, we really appreciate such positive comments.

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Review from Tina H (Daughter of Resident) published on 22 October 2019 Submitted via Website
Overall Experience

My Mam has been a resident for nearly four years. It’s lovely to of found a care home for her which looks after her so well. She feels at home there and her needs are always catered for. For the family that’s all, you could wish for. I would always be pleased to recommend this home.

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Review from J S (Daughter-in-law of Resident) published on 19 September 2019 Submitted via Postal Card
Overall Experience

Staff are very friendly and kind. They are jolly with my mother-in-law and keen to encourage her to join in.

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Review from Jane H (Daughter of Resident) published on 16 September 2019 Submitted via Website
Overall Experience

I count myself extremely lucky to have placed my father in the care of Abbeyfield. Actually, it is not Abbeyfield that cares, but the amazing staff that treat him as if he was their own elderly relative, always with dignity, love and respect. They made his transition into full-time care, easy and positive, always encouraging and stimulating, with daily activities and outside visitors. I would highly recommend to everyone.

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Review from Dave F (Son of Resident) published on 9 September 2019 Submitted via Website
Overall Experience
I was highly delighted when my Mum was accepted into care at Abbeyfield, because it has an excellent reputation. When she came with us to the home, she was given a lovely welcome.
There is a cheerful look and feel to the place, and the staff are friendly, caring and constantly attentive to the needs of the residents.
The room my Mum is staying in is bright and cheerful, with a lovely view of the courtyard and its flower beds and trees.
There is a lovely atmosphere pervading the place, and a lot of activities in the week to keep the residents engaged. The spiritual needs of residents are also catered for by visiting churches who visit to take services.
Mum is very happy and settled, which means the world to us as a family.

I would not hesitate to recommend Abbeyfield to anyone enquiring.

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Review from Sara H (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card
Overall Experience

My mother has been at Abbeyfields for eight months and we have been extremely happy with her care and the facilities at Abbeyfields - Loughborough. There are activities and events on a daily basis to stimulate and entertain the residents. All areas have a high standard of decoration and the outside areas are well laid out and inviting, particularly the sensory garden.

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Review from Sandra M (Daughter of Resident) published on 7 February 2019 Submitted via Website
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My mother has been a resident of Abbeyfield Loughborough for over 3 years. The staff are very caring and considerate and her feelings and point of view are always respected. She has been made to feel part of the Abbeyfield family and looks upon Westfield House as her home. I would have no hesitation in recommending Abbeyfield Loughborough to anyone who is need of a dementia care home for a family member.

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Review from M F (Daughter of Resident) published on 7 February 2019 Submitted via Website
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Abbeyfield has a lovely homely atmosphere. There is always something going on, so the residents are stimulated and are encouraged to participate with games, music and crafts. Having mum at Abbeyfield gives me peace of mind, as I know she is well cared for. I am always kept up to date, by the seniors, with any concerns or health issues. The staff are more like friends and are very approachable and helpful.

I would not want my mum to be cared for anywhere else and would highly recommend Abbeyfield.

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Review from Anne H (Daughter of Resident) published on 29 January 2019 Submitted via Website
Overall Experience

As I live quite a distance from Loughborough, my visits to see my Mum are not as frequent as I would like them to be but I am always really impressed by the staff at Abbeyfield in the welcome that they give to me and the sensitive manner in which they give updates regarding Mum's health and general well being. I have real confidence in the expertise of the senior staff and am delighted by the compassion and tireless good humour shown by all at Westfield House.

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Review from C S (Son of Resident) published on 28 January 2019 Submitted via Website
Overall Experience

We were very pleased that our mother was accepted here. The staff are very friendly and accommodating. The main room is open and airy and there are always staff in there, keeping an eye out for the residents without being over-bearing. If mum chooses to stay in her room then there are systems in place to ensure that she is safe and well cared for.

Reply from Amanda Allen, Business Support Administrator at Westfield House (Care) Ltd

Thank you for your feedback.

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Review from W H (Son of Resident) published on 28 January 2019 Submitted via Website
Overall Experience

Westfield House is a modern purpose-built building with a pleasant open plan layout downstairs and good sized rooms. The staff relate well to the residents, and the overall atmosphere is friendly and relaxed. A good programme of activities is organised, including visits from the pupils of a local nursery school, various animals and concerts. Food is plentiful and of a good standard. I am very happy with the care provided.

Reply from Amanda Allen, Business Support Administrator at Westfield House (Care) Ltd

Thank you for feedback.

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Review from Sue T (Daughter of Resident) published on 2 August 2018 Submitted via Website
Overall Experience
Westfield House is amazing! It is hard to know where to start. Mum's room is very homely and I have put at least 20 photographs on the walls. Mum has a named care assistant and senior and both of these people take a personal interest in mum. It is brilliant to talk to them as they both know mum so well. Westfield House has a 'buzz' about it, which I don't think is something you can say about most care homes. There are plenty of activities and even when there is nothing specific going on, there is just a lovely happy atmosphere.

We have a 'Relatives Group', where we can meet very informally and we talk over issues and experiences and support each other - which I found brilliant, especially in those early and confusing days. We feedback to management and our last email said how much we appreciated that all staff take time to talk to individual residents and that their individual needs are recognised wherever possible. I just could not imagine my lovely mum being anywhere else.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 August 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (3)

Kerry Cattell
Kerry CattellJob Title:General Manager and Nominated IndividualJoined: 2023

Experienced previous Regional Director for BUPA UK and Avery Health Care, with a strong demonstrated history of working in the healthcare industry for over 20 years.

Kerry has a BSc (Hons) Degree in Health & Social Care Management and Mental Health. Skilled in Business Turnaround, Driving Occupancy, Coaching, Mentoring, Consulting,

Quality & CQC Compliance and Sustained Financial Growth. Strong business development professional with a proven track record of success.

As a wife and mother of 6, Kerry also keeps a busy & organised household on track, along with her trained therapy dog, Betty, who often puts in an appearance at Abbeyfield.

Tracy Taylor
Tracy TaylorJob Title:Home ManagerJoined: 2023

Tracy has a long and successful career in care home management and has worked for both large and small providers. Tracy has been instrumental in turning failing care homes into good care homes, across the UK and has also successfully commissioned new care homes.

Sharon Thomas
Sharon ThomasJob Title:Head HousekeeperJoined: 2011

Hello, my name is Sharon. After 25 years of being a mother and housewife, I decided to return to work once my four children had grown up. I began as a laundry assistant before being promoted to Housekeeper, where I oversee domestics and laundry. I strongly believe in promoting dignity and respect for all of our residents, and I’m still here and enjoying my job after 12 years!

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