Westfield House (Care) Ltd

My mum has been in Abbeyfield for just over a year. I have always found the home very caring, helpful and very supportive to both me and my mum.

My wife with Vascular Dementia entered Abbeyfield Loughborough new Ingleside House In February 2023. She has a spacious room and ensuite wet room. She is receiving careful and warm care from very kind teams. The large ground floor lounge and dining area is a welcoming and friendly place, with pleasant views out into the sensory garden. The food is well prepared. Residents are not expected to choose their cooked lunch from a written menu, but are offered the choices on two served-up plates. Beneath it all, Abbeyfield is constituted as a Charity, not as a business owned by financial interests with eyes on dividend payments. This charitable status shows itself in the ethos that oozes out of its work,

I always feel very welcome every time I visit. Always offered a coffee or tea.

Nowhere is ever perfect and you can always find fault and want for more, but with our experience of two other care homes, Abbeyfield has been extremely good for our mum, hence the scores and review. We would not hesitate to recommend Abbeyfield.

My mum stayed at Abbeyfield In Loughborough for a short period of respite care and I was very pleased with the whole experience. The care staff were excellent and her room in the new Ingleside House was ideal for her.

My dear husband has been professionally and caringly looked after by the Abbeyfield Loughborough community for over four years. He is in the best situation possible, and I am confident that he is looked after in the best possible way. My own health issues restrict visiting, but I am reassured by regular reports of his health and welfare. My sincere thanks to all the staff involved.

The warm welcoming team at Westfield House have ensured Dad has had a wholly positive experience of moving to residential care. The support offered to both him and us, his family, is greatly appreciated. We feel close to Dad and visits both in person and, when necessary because of COVID restrictions, in other ways have been very enjoyable. Dad has been able to enjoy activities that are obviously matched to his interests and his smile is joyful. The team certainly go above and beyond to ensure Dad is not only cared for but that he is happy and valued.

My Mam has been a resident for nearly four years. It’s lovely to of found a care home for her which looks after her so well. She feels at home there and her needs are always catered for. For the family that’s all, you could wish for. I would always be pleased to recommend this home.

Staff are very friendly and kind. They are jolly with my mother-in-law and keen to encourage her to join in.

I count myself extremely lucky to have placed my father in the care of Abbeyfield. Actually, it is not Abbeyfield that cares, but the amazing staff that treat him as if he was their own elderly relative, always with dignity, love and respect. They made his transition into full-time care, easy and positive, always encouraging and stimulating, with daily activities and outside visitors. I would highly recommend to everyone.

I would not hesitate to recommend Abbeyfield to anyone enquiring.

My mother has been at Abbeyfields for eight months and we have been extremely happy with her care and the facilities at Abbeyfields - Loughborough. There are activities and events on a daily basis to stimulate and entertain the residents. All areas have a high standard of decoration and the outside areas are well laid out and inviting, particularly the sensory garden.

My mother has been a resident of Abbeyfield Loughborough for over 3 years. The staff are very caring and considerate and her feelings and point of view are always respected. She has been made to feel part of the Abbeyfield family and looks upon Westfield House as her home. I would have no hesitation in recommending Abbeyfield Loughborough to anyone who is need of a dementia care home for a family member.

I would not want my mum to be cared for anywhere else and would highly recommend Abbeyfield.

As I live quite a distance from Loughborough, my visits to see my Mum are not as frequent as I would like them to be but I am always really impressed by the staff at Abbeyfield in the welcome that they give to me and the sensitive manner in which they give updates regarding Mum's health and general well being. I have real confidence in the expertise of the senior staff and am delighted by the compassion and tireless good humour shown by all at Westfield House.

We were very pleased that our mother was accepted here. The staff are very friendly and accommodating. The main room is open and airy and there are always staff in there, keeping an eye out for the residents without being over-bearing. If mum chooses to stay in her room then there are systems in place to ensure that she is safe and well cared for.

Westfield House is a modern purpose-built building with a pleasant open plan layout downstairs and good sized rooms. The staff relate well to the residents, and the overall atmosphere is friendly and relaxed. A good programme of activities is organised, including visits from the pupils of a local nursery school, various animals and concerts. Food is plentiful and of a good standard. I am very happy with the care provided.

We have a 'Relatives Group', where we can meet very informally and we talk over issues and experiences and support each other - which I found brilliant, especially in those early and confusing days. We feedback to management and our last email said how much we appreciated that all staff take time to talk to individual residents and that their individual needs are recognised wherever possible. I just could not imagine my lovely mum being anywhere else.