






Westfield House has been providing care and support to the elderly of Charnwood since 1963.
It is a not-for-profit organisation and a registered charity and, as such, they reinvest in their home, staff, and volunteers to make sure residents are comfortable, safe and happy.
They are registered to provide dementia care, providing accommodation for 31 elderly residents in Westfield House.
At Westfield House their aim is to provide a safe, dignified and homely...
Care Provided by Westfield House (Care) Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We specialise in dementia care and our aim is to provide a safe, dignified, and homely environment which promotes well-being in our residents. We follow the principles of person-centred care, seeing each resident as an individual with unique qualities, interests, preferences, and needs rather than simply focusing on their illness or abilities that they may have lost. Fee rates will also be calculated depending on the care needs of the resident. We also offer day care at £65 per day. Please enquire on times and what's included.
Please keep in mind that we are a Residential Care Home rather than a Nursing Home.
The price(s) shown are provided by the care home. Contact Westfield House (Care) Ltd for full pricing details and T&Cs.
Contact Westfield House (Care) Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Abbeyfield Loughborough Society Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Tracy Taylor(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (12)
Visiting
- Open visiting. However it is preferred that visitors avoid mealtimes, unless joining relatives.
Parking
- On-site parking, but parking is also available on the road for an hour, or longer with a parking permit, available from the main reception on Westfield Drive.
Westfield House (Care) Ltd Reviews (35)
Westfield House (Care) Ltd has a Review Score of 9.5 (9.542) out of 10, based on 16 reviews in the last 2 years.
Over all time Westfield House (Care) Ltd has 35 reviews.
Nowhere is ever perfect and you can always find fault and want for more, but with our experience of two other care homes, Abbeyfield has been extremely good for our mum, hence the scores and review. We would not hesitate to recommend Abbeyfield.
Thank you very much for your kind words, we're very happy that your mum is now settled and happy at Abbeyfield.
My mum stayed at Abbeyfield In Loughborough for a short period of respite care and I was very pleased with the whole experience. The care staff were excellent and her room in the new Ingleside House was ideal for her.
My dear husband has been professionally and caringly looked after by the Abbeyfield Loughborough community for over four years. He is in the best situation possible, and I am confident that he is looked after in the best possible way. My own health issues restrict visiting, but I am reassured by regular reports of his health and welfare. My sincere thanks to all the staff involved.
The warm welcoming team at Westfield House have ensured Dad has had a wholly positive experience of moving to residential care. The support offered to both him and us, his family, is greatly appreciated. We feel close to Dad and visits both in person and, when necessary because of COVID restrictions, in other ways have been very enjoyable. Dad has been able to enjoy activities that are obviously matched to his interests and his smile is joyful. The team certainly go above and beyond to ensure Dad is not only cared for but that he is happy and valued.
Thank you for taking the time to leave our home a review Tracy, we really appreciate such positive comments.
My Mam has been a resident for nearly four years. It’s lovely to of found a care home for her which looks after her so well. She feels at home there and her needs are always catered for. For the family that’s all, you could wish for. I would always be pleased to recommend this home.
Staff are very friendly and kind. They are jolly with my mother-in-law and keen to encourage her to join in.
I count myself extremely lucky to have placed my father in the care of Abbeyfield. Actually, it is not Abbeyfield that cares, but the amazing staff that treat him as if he was their own elderly relative, always with dignity, love and respect. They made his transition into full-time care, easy and positive, always encouraging and stimulating, with daily activities and outside visitors. I would highly recommend to everyone.
There is a cheerful look and feel to the place, and the staff are friendly, caring and constantly attentive to the needs of the residents.
The room my Mum is staying in is bright and cheerful, with a lovely view of the courtyard and its flower beds and trees.
There is a lovely atmosphere pervading the place, and a lot of activities in the week to keep the residents engaged. The spiritual needs of residents are also catered for by visiting churches who visit to take services.
Mum is very happy and settled, which means the world to us as a family.
I would not hesitate to recommend Abbeyfield to anyone enquiring.
My mother has been at Abbeyfields for eight months and we have been extremely happy with her care and the facilities at Abbeyfields - Loughborough. There are activities and events on a daily basis to stimulate and entertain the residents. All areas have a high standard of decoration and the outside areas are well laid out and inviting, particularly the sensory garden.
My mother has been a resident of Abbeyfield Loughborough for over 3 years. The staff are very caring and considerate and her feelings and point of view are always respected. She has been made to feel part of the Abbeyfield family and looks upon Westfield House as her home. I would have no hesitation in recommending Abbeyfield Loughborough to anyone who is need of a dementia care home for a family member.
I would not want my mum to be cared for anywhere else and would highly recommend Abbeyfield.
As I live quite a distance from Loughborough, my visits to see my Mum are not as frequent as I would like them to be but I am always really impressed by the staff at Abbeyfield in the welcome that they give to me and the sensitive manner in which they give updates regarding Mum's health and general well being. I have real confidence in the expertise of the senior staff and am delighted by the compassion and tireless good humour shown by all at Westfield House.
We were very pleased that our mother was accepted here. The staff are very friendly and accommodating. The main room is open and airy and there are always staff in there, keeping an eye out for the residents without being over-bearing. If mum chooses to stay in her room then there are systems in place to ensure that she is safe and well cared for.
Thank you for your feedback.
Westfield House is a modern purpose-built building with a pleasant open plan layout downstairs and good sized rooms. The staff relate well to the residents, and the overall atmosphere is friendly and relaxed. A good programme of activities is organised, including visits from the pupils of a local nursery school, various animals and concerts. Food is plentiful and of a good standard. I am very happy with the care provided.
Thank you for feedback.
We have a 'Relatives Group', where we can meet very informally and we talk over issues and experiences and support each other - which I found brilliant, especially in those early and confusing days. We feedback to management and our last email said how much we appreciated that all staff take time to talk to individual residents and that their individual needs are recognised wherever possible. I just could not imagine my lovely mum being anywhere else.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westfield House (Care) Ltd.
There are no upcoming events for Westfield House (Care) Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Westfield House (Care) Ltd.
Accreditations
There are no accreditations posted yet for Westfield House (Care) Ltd.
Meet the Team (3)

Experienced previous Regional Director for BUPA UK and Avery Health Care, with a strong demonstrated history of working in the healthcare industry for over 20 years.
Kerry has a BSc (Hons) Degree in Health & Social Care Management and Mental Health. Skilled in Business Turnaround, Driving Occupancy, Coaching, Mentoring, Consulting,
Quality & CQC Compliance and Sustained Financial Growth. Strong business development professional with a proven track record of success.
As a wife and mother of 6, Kerry also keeps a busy & organised household on track, along with her trained therapy dog, Betty, who often puts in an appearance at Abbeyfield.

Tracy has a long and successful career in care home management and has worked for both large and small providers. Tracy has been instrumental in turning failing care homes into good care homes, across the UK and has also successfully commissioned new care homes.

Hello, my name is Sharon. After 25 years of being a mother and housewife, I decided to return to work once my four children had grown up. I began as a laundry assistant before being promoted to Housekeeper, where I oversee domestics and laundry. I strongly believe in promoting dignity and respect for all of our residents, and I’m still here and enjoying my job after 12 years!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westfield House (Care) Ltd to verify any information. View our terms and conditions. Westfield House (Care) Ltd has an Enhanced Service -more info.