Abbeyfield Loughborough

42-44 Westfield Drive, Loughborough LE11 3QL
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9.3 24 Reviews
  • Abbeyfield Loughborough, Loughborough
The Abbeyfield Loughborough Society has been providing care and support to the elderly of Charnwood since 1963.

It is a not-for-profit organisation and a registered charity and, as such, they reinvest in their home, staff, and volunteers to make sure residents are comfortable, safe and happy.

They are registered to provide dementia care, providing accommodation for 31 elderly residents in Westfield House and 33 in Ingleside House.

At Westfield House and Ingleside House their aim is to provide a safe, dignified and homely environment which promotes well-being in residents. They follow the principles of person-centred care, seeing each resident as an individual with unique qualities, interests, preferences and needs rather than simply focusing on their illness or abilities that they may have lost.

Westfield House's dementia-friendly facilities include:
Themed areas throughout the building that have been developed to prompt memories, trigger conversations, and assist navigation/orientation around the home.
Large, bright, and dementia-friendly signage.
Lighting designed to reduce shadowing.
Uniform flooring throughout the building.
Memory boxes at each bedroom door that can be filled with photos or personal items that are familiar to the resident.
Open plan lounge/dining area/garden room allowing residents to interact and wander at will.
Quiet lounge and cosy seated areas.
Sensory garden, raised flower beds and greenhouse.

They also provide:
Home cooked, nutritionally balanced meals.
Weekly in-house GP surgery.
Visiting hairdresser.
Visiting Chiropodist.
Communion visits from all denominations.
Dedicated Activities staff offering a stimulating range of dementia-friendly activities and events 7 days a week.

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Care Provided by Abbeyfield Loughborough

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • The Abbeyfield Loughborough Society Ltd
  • Person in charge
  • Tracy Taylor (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Abbeyfield Loughborough

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,423
    • Self-Funded Residential Dementia Care from £1,423
    • RESPITE Self-Funded Residential Care £1,485 – £1,485
    • RESPITE Self-Funded Residential Dementia Care £1,485 – £1,485

  • We specialise in dementia care and our aim is to provide a safe, dignified, and homely environment which promotes well-being in our residents. We follow the principles of person-centred care, seeing each resident as an individual with unique qualities, interests, preferences, and needs rather than simply focussing on their illness or abilities that they may have lost. Fee rates will also be calculated depending on the care needs of the resident.


    Please keep in mind that we are a Residential Care Home rather than a Nursing Home.
  • (these prices are only a guideline, please contact Abbeyfield Loughborough to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting. However it is preferred that visitors avoid mealtimes, unless joining relatives.


  • Parking

  • On-site parking, but parking is also available on the road for an hour, or longer with a parking permit, available from the main reception on Westfield Drive.


Abbeyfield Loughborough Reviews (24)

Total of 24, showing 21-24
9.3

Abbeyfield Loughborough has a Review Score of 9.3 (9.306) out of 10, based on 10 reviews in the last 2 years. Over all time Abbeyfield Loughborough has 24 reviews.

Overall Experience

  • 18
  • 6
  • 0
  • 0
  • 0

Date Published

24
4
7
10
14

Review from Anne H (Daughter of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I live quite a distance from Loughborough, my visits to see my Mum are not as frequent as I would like them to be but I am always really impressed by the staff at Abbeyfield in the welcome that they give to me and the sensitive manner in which they give updates regarding Mum's health and general
well being. I have real confidence in the expertise of the senior staff and am delighted by the compassion and tireless good humour shown by all at Westfield House.

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Review from C S (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very pleased that our mother was accepted here. The staff are very friendly and accommodating. The main room is open and airy and there are always staff in there, keeping an eye out for the residents without being over-bearing. If mum chooses to stay in her room then there are systems in place
to ensure that she is safe and well cared for.

Reply from Amanda Allen, Business Support Administrator at Abbeyfield Loughborough

Thank you for your feedback.


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Review from W H (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westfield House is a modern purpose-built building with a pleasant open plan layout downstairs and good sized rooms. The staff relate well to the residents, and the overall atmosphere is friendly and relaxed. A good programme of activities is organised, including visits from the pupils of a local
nursery school, various animals and concerts. Food is plentiful and of a good standard. I am very happy with the care provided.

Reply from Amanda Allen, Business Support Administrator at Abbeyfield Loughborough

Thank you for feedback.


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Review from Sue T (Daughter of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westfield House is amazing! It is hard to know where to start. Mum's room is very homely and I have put at least 20 photographs on the walls. Mum has a named care assistant and senior and both of these people take a personal interest in mum. It is brilliant to talk to them as they both know mum so well.
Westfield House has a 'buzz' about it, which I don't think is something you can say about most care homes. There are plenty of activities and even when there is nothing specific going on, there is just a lovely happy atmosphere.
We have a 'Relatives Group', where we can meet very informally and we talk over issues and experiences and support each other - which I found brilliant, especially in those early and confusing days. We feedback to management and our last email said how much we appreciated that all staff take time to talk to individual residents and that their individual needs are recognised wherever possible. I just could not imagine my lovely mum being anywhere else.

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Current Review Score: 9.3 (9.306)

Overview of Review Score

The Review Score of 9.3 (9.306) out of 10 for Abbeyfield Loughborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Abbeyfield Loughborough is calculated as follows: ( (76 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.781 Points relating to the number of positive Reviews for Abbeyfield Loughborough is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 10 Positive Reviews ÷ 12.8 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Kerry

Kerry Cattell

Job Title: General Manager and Nominated Individual

Joined: 2023

Experienced previous Regional Director for BUPA UK and Avery Health Care, with a strong demonstrated history of working in the healthcare industry for over 20 years.


Kerry has a BSc (Hons) Degree in Health & Social Care Management and Mental Health. Skilled in Business Turnaround, Driving Occupancy, Coaching, Mentoring, Consulting,


Quality & CQC Compliance and Sustained Financial Growth. Strong business development professional with a proven track record of success.


As a wife and mother of 6, Kerry also keeps a busy & organised household on track, along with her trained therapy dog, Betty, who often puts in an appearance at Abbeyfield.


Tracy

Tracy Taylor

Job Title: Home Manager

Joined: 2023

Tracy has a long and successful career in care home management and has worked for both large and small providers. Tracy has been instrumental in turning failing care homes into good care homes, across the UK and has also successfully commissioned new care homes.


Janet

Janet Cross

Job Title: Accounts Administrator Officer

Joined: 2003

Hello, my name is Janet Cross. I'm the Accounts Administration Officer here at Abbeyfield Loughborough Society. I'm married to Steve, we celebrated our golden wedding anniversary in 2018. I am really blessed as I have two lovely daughters, two wonderful sons-in-law, three lovely granddaughters and one adorable great-granddaughter. I love going shopping with them as advise me on what suits me, they also show me how to apply the latest makeup.


I started working here in 2003, and really enjoy my job as it’s quite varied and I love working with such wonderful caring colleagues.


Sharon

Sharon Thomas

Job Title: Head Housekeeper

Joined: 2011

Hello, my name is Sharon. After 25 years of being a mother and housewife, I decided to return to work once my four children had grown up. I began as a laundry assistant before being promoted to Housekeeper, where I oversee domestics and laundry. I strongly believe in promoting dignity and respect for all of our residents, and I’m still here and enjoying my job after 12 years!