Woodheyes

231 Hinckley Road, Leicester Forest East, Leicester LE3 3PH
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9.6 24 Reviews
  • Woodheyes, Leicester
Woodheyes residential home provides permanent residency, respite and holiday care and day care for older people in the Leicester area.

There are thirty-six individually furnished and decorated rooms, all of which have ensuite facilities. Two of the rooms are specially designed for couples, and there are also four rooms that are interconnected and which can be utilised by couples.

Individual residents have a care plan structured to their own needs, carried out by care staff who have been carefully selected and trained to exacting standards.

There's a variety of activities and entertainment at the home, with something for everyone. There are frequent visits from church choirs, singers, musicians, entertainers and a host of in-house events.

The residential chef provides a nutritious and well-balanced daily menu of food which caters for individual preferences and requirements.
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Care Provided by Woodheyes

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

We have external professionals who visit the home providing a service and there are therefore additional costs such as hairdressing, chiropody, opticians. The home will make appropriate appointments for residents as required

Contact Woodheyes to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woodheyes to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Woodheyes Ltd

Person in Charge

  • Amy Daverage (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (15)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home actively encourages family and friends to visit their relatives and friends who are residing at Woodheyes. The home provides internal activities for residents and enjoys visitors joining them on special occasions such as Summer Garden Parties, Christmas Pantomime, etc. The home recognises the importance of visitors and works alongside Government Guidance, CQC Regulations as well as Leicestershire County Council guidance.

Parking

  • Large parking area to the front of the building.

Woodheyes Reviews (24)

9.6

Woodheyes has a Review Score of 9.6 (9.571) out of 10, based on 8 reviews in the last 2 years.
Over all time Woodheyes has 24 reviews.

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Review from Jacqueline W (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents resided at Woodheyes for a period of 3 weeks recently. The managers were fantastic, and anything my parents needed were catered for. All the staff were brilliant, and the food was a really high standard. The home was clean and was undergoing further refurbishment. The areas already finished
are to a high standard.
Nothing was too much trouble for any staff member, and the whole atmosphere of Woodheys is one of happiness.
I would highly recommend Woodheyes and would not hesitate to use this care home if my parents ever needed permanent care.
Thank you everyone!
Reply from Amy Daverage, Manager at Woodheyes
Thank you so much for taking the time to leave such a lovely review. It was lovely to have the chance to get to know your whole family and your parents truly were a pleasure to have. They would be…read more
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Review from A F (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent and very kind and caring. The home has recently been refurbished and is very smart. Bedrooms are being done as and when vacated, so mum's room is in need of refreshing. Food is very good and plentiful.
I am very happy with the home and the care she receives here.
Reply from Amy Daverage, Manager at Woodheyes
Thank you so much for taking the time to leave this review. Your mum is very much part of our Woodheyes family and a pleasure to care for.
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Review from J R (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely well run residential home. Staff professional and friendly, good with my mum and always update us. Management very approachable and ready to speak even when busy. Thank you.
Reply from Amy Daverage, Manager at Woodheyes
Thank you for such a lovely review. Your mum has been a pleasure and character to get to know and care for.
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Review from J E (Sister of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has only been at Woodheyes a few weeks but I can say that he has been looked after really well. The food menu looks amazing with plenty of drinks available throughout the day. The rooms are all clean and bright and the staff all pleasant and helpful. I am happy that he is being cared for
by dedicated staff.
Reply from Amy Daverage, Manager at Woodheyes
Thank you very much for taking the time to leave this lovely review. We are still getting to know your loved one but it is proving a pleasure to do so.
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Review from J C (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodheyes has consistently provided excellent care and support to my mother. The staff are professional in approach to all residents and visitors, and offer the highest levels of care to residents; and support drawing on outside agencies when necessary. The food is beautifully cooked and delivered,
and the highest levels of hygiene are maintained throughout the home.
Reply from Amy Daverage, Manager at Woodheyes
Thank you for such lovely words. Your mother is truly a pleasure and one of the Woodheyes family.
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Review from S M (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole I am very pleased with the care Mum receives. The staff are very caring and know her very well.
Reply from Amy Daverage, Manager at Woodheyes
Thank you for your lovely words, your mum truly is a pleasure to care for.
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Review from P R (Son of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely homely care home. Staff are friendly, caring and professional. They keep me informed regarding my mum who has been in Woodheyes for 2 years.
Many thanks to all staff.
Reply from Amy Daverage, Manager at Woodheyes
Thank you for such a lovely review. Your mum is truly a pleasure to have live with us.
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Review from L D (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodheyes is a lovely building, very well decorated and designed. The central garden is a lovely spot to look at and sit in the good weather.
Staff know the patients/residents well and care for them as individuals. Families are all welcome.
Mum says she likes all the people and how busy it is, she
enjoys the company.
Reply from Amy Daverage, Manager at Woodheyes
Thank you so much for taking time to leave this review and for the lovely words. Your mum is a pleasure to have around and care for.
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Review from J H (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Staff attentive and welcoming. Good range of inclusive activities. Lovely to see Mum engaging and joining in via the social media page. Mum has dementia so cannot recall activities she has taken part in. The home is bright and airy with lovely gardens and a separate lounge as an
option when visiting. The home organised a brilliant summer fete with families and friends joining residents and staff for a fun, fundraising afternoon.
Reply from Amy Daverage, Manager at Woodheyes
We are delighted to receive your review and are grateful for the trust you have placed in Woodheyes. Your kind words mean a lot to us and motivate our dedicated team to continue providing the best…read more
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Review from Gillian M (Daughter of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother was a resident of Woodheyes from January 2018 to September 2022. Throughout that time she was treated with nothing less than kindness, respect and affection by all the members of staff. The home was always perfectly clean and my mother was very well cared for. The staff looked after her
brilliantly and made every effort to engage with her. During the extremely difficult period of the pandemic, the home and staff managed brilliantly. We were so grateful for how well they looked after her; her carers became her family when we were unable to visit due to the various lockdowns.
We were always kept fully abreast of her health and care needs and felt very happy that she was in such capable hands. The staff at the home are superstars. I would give them 6 stars if it were possible.
Reply from P B, Director at Woodheyes
Thank you Gillian, your mum was a real star too.
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Review from Karen G (Daughter of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous home!
My dad has been in the home for just over two years, he was familiar with it as my great aunt lived here, he always spoke highly of the staff and home, and so we knew this was the home for Dad when he could no longer stay at home. He has always been very well cared for and very happy.
All the staff are lovely, very kind and considerate and respectful to my dad. All his needs are taken care of and during the COVID-19 crisis all residents have been kept safe and well, and looked after. The staff have been there as their family over the last 6 months more so than ever, with no loved ones being able to visit.
They have been amazing. The home is always clean and tidy and activities are often on the agenda, in normal time the home has activities that the loves ones can take part in too.
It's a wonderful home I wouldn't want my dad to be anywhere else and highly recommend it.
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Review from Robert B (Son of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last few months have been difficult for friends, relatives and carers. The staff at Woodheyes have taken great care of Mum and done everything possible to keep her safe and happy.
Thank you for caring so much and keeping us updated.
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Review from Mary P (Niece of Resident) published on 9 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt and Uncle have been in Woodheyes for over 2 years. They have settled into a very relaxed, comfortable life together. This has been down to the exceptional care and attention to detail shown by all the staff regarding their different health and care needs. Whenever we visit or phone, all the
staff from the Manager down are approachable, take time to keep us informed and give advice and it reassures us that they are in very safe and capable hands. I would highly recommend Woodheyes.
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Review from Marian G (Niece of Resident) published on 9 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the COVID-19 pandemic, the management and staff at Woodheyes have been outstanding and kept us informed each step of the way. I thank them and have enormous respect for their efforts as always, but especially during this difficult time, as they have kept my Aunt and Uncle safe, happy and enjoying
the comfort of their COVID-free environment. They have been residents for the last 2 year and 7 months and I have observed the consistently high standards of hygiene, food, professionalism and kindness which my Aunt and Uncle have enjoyed, which has made them feel safe and me feel confident to leave them in such capable hands. Staff have all been supportive of the family during telephone/video calls to keep in touch during this time. A very thoughtful gesture was the brilliant videos that were sent to families during the lockdown and especially the VE-day party in May. They all work hard at Woodheyes and deserve a medal and all can be proud of their commitment to excellence.
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Review from Suzanne K (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Woodheyes for almost 2-years, during which time, her general health has improved in no small part due to the professional level of care she receives. The staff are pleasant, respectful and always take time to discuss concerns and keep family members informed.
The home,
grounds, gardens and food are all of a high standard, and I am happy to recommend the home.
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Review from Fern B (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodheyes is a wonderful care home. The staff are very friendly and the place spotless and very organised. Mother always looks very well cared for and extremely comfortable.
We have no concerns and know if they had any, they would be in contact straight away.
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Review from Jan P (Daughter of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodheyes is a wonderful environment where Mum feels very much at home and well cared for.
Management and staff are all so pleasant, helpful and caring and never too busy to take the time to talk to any of our family when we visit or telephone.
During the past four months and with the enforced restrictions
caused by Covid-19 and visiting not being an option, it has been a huge relief to receive regular email updates confirming no resident or member of staff has proved positive. Remaining virus-free when caring for elderly vulnerable residents is remarkable and a testament to the care and standards everyone working at Woodheyes adhere to.
As a family, we can't thank the team enough and couldn't wish for Mum to be better cared for.
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Review from Michael M (Son of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Woodheyes to be a superb care home. When Mum first moved into Woodheyes, the family were all apprehensive, but the home's manager completely put me and my families representative completely at ease. I was shown around the home, the downstairs lounges, the dining room, the garden and bedroom,
and all were spotlessly clean and fresh. The staff are very friendly and caring, always there for the residents with a smile and sometimes a dance or a song! The manager is very approachable, she is either in the lounge or in her office and is always available to talk or in my case a shoulder to cry on. Communication is also very good, which is important, we have been getting regular updates regarding the Covid-19 virus via email, and phone calls to relatives are always welcomed. All in all, an excellent care home, I have no worries at all about Mum being a resident there. Above all else, Mum is treated with dignity, which is incredibly important.
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Review from Andrea C (Daughter of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Woodheyes have been amazing, right from the beginning when my father was admitted in October 2019. Their warmth and care not just for him, but for us as a family has been outstanding.
The manager and by virtue all of her staff, seem to go above and beyond anything that we had anticipated.
Currently, with Covid-19, we are unable to visit, but we have been more than encouraged to both call and Skype him which he loves. All tests have been negative there so far!
Would highly recommend.
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Review from Richard B (Son of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to the current situation with the dreadful covid-19 virus, I have always been extremely happy with the way in which Woodheyes is run. All staff have been engaging, considerate, professional and caring towards my mother, myself and brother. Now, with all the considerations involved with running
a care home at this time, the management and staff have excelled themselves in keeping the virus at bay, absolutely incredible. My thanks to all staff in giving myself and family such a wonderful place for our mother.
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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Woodheyes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Woodheyes is calculated as follows: ( (79 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 96 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Woodheyes is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Hannah McLeavy

Job Title: Deputy Manager Joined: 2021

Hannah leads the care team and ensures that all standards are adhered to.

Frequently Asked Questions about Woodheyes

What types of Care is Woodheyes registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodheyes have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Woodheyes?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodheyes to the centre of Leicester?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodheyes to verify any information. View our terms and conditions. Woodheyes has an Enhanced Service - more info.