Woodheyes, Leicester, Leicestershire
Woodheyes, Leicester, Leicestershire
Woodheyes, Leicester, Leicestershire

Woodheyes residential home provides permanent residency, respite and holiday care and day care for older people in the Leicester area.

There are thirty-six individually furnished and decorated rooms, all of which have ensuite facilities. Two of the rooms are specially designed for couples, and there are also four rooms that are interconnected and which can be utilised by couples.

Individual residents have a care plan structured to their own needs, carried out by care staff who have been carefully selected and trained to exacting standards.

There's a variety of activities and entertainment at the home, with something for everyone. There are frequent visits from church choirs, singers, musicians, entertainers and a host of in-house events.

The residential chef provides a nutritious and well-balanced daily menu of food which caters for individual preferences and requirements.

Owner: Todaywise Ltd

Person in charge: Helen Hill (Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Admission follows a formal assessment of care needs. Ages 55+.

Single Rooms: 34

Shared Rooms: 2

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Woodheyes: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Woodheyes has a Review Score of 9.6 (9.624)

The Review Score of 9.6 (maximum of 10) for Woodheyes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Woodheyes in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.966 for Woodheyes is calculated as follows: ( (57 Excellents x 5) + (2 Goods x 4) ) ÷ 59 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.658 Points relating to the number of positive Reviews for Woodheyes is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.6 Target = 0.658

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodheyes?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodheyes

  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1

From my first visit to assess the home, the professional and friendly staff stood out. The atmosphere gives me confidence that mum is in a home where she is cared for extremely well. The owners care about the fabric of the building that is always very clean and the design and decoration are carefully thought about and planned. The manager particularly demonstrates her care for residents, staff and the efficient running of the home.

Overall, the best place and the only place I would trust the care of my mum to.

How likely would you be to recommend Woodheyes? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for Woodheyes. From the manager who is always available to talk to and when out among the residents always stops to talk to them, to the staff who always treat the residents with respect and dignity and care. The care is superb. The place is always clean and bright, the meals are very good. The staff always get on with their work but are always available to discuss with me about my mum. A very secure and happy care home.

How likely would you be to recommend Woodheyes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Today has been my second visit to Woodheyes. On both visits, staff were very friendly and caring, it has a lovely warm and welcoming atmosphere. My friend who resides there has commented regularly on how good and kind the staff are. If my situation required dementia care, I would have no doubts or fears of living there.

How likely would you be to recommend Woodheyes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always been impressed with the air of calm which pervades at Woodheyes. The standard of care my wife has received over two years has been exemplary. The home is very efficiently managed, whilst the staff are caring, professional and obviously well trained. I particularly like the way staff are quick to spot any health impairment and seek medical treatment. I would unhesitantly recommend the home to anyone in need of care.

How likely would you be to recommend Woodheyes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly and pleasant staff. The care home was very clean. The food was very good.

How likely would you be to recommend Woodheyes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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