Woodheyes

Thank you for caring so much and keeping us updated.

My Aunt and Uncle have been in Woodheyes for over 2 years. They have settled into a very relaxed, comfortable life together. This has been down to the exceptional care and attention to detail shown by all the staff regarding their different health and care needs. Whenever we visit or phone, all the staff from the Manager down are approachable, take time to keep us informed and give advice and it reassures us that they are in very safe and capable hands. I would highly recommend Woodheyes.

During the COVID-19 pandemic, the management and staff at Woodheyes have been outstanding and kept us informed each step of the way. I thank them and have enormous respect for their efforts as always, but especially during this difficult time, as they have kept my Aunt and Uncle safe, happy and enjoying the comfort of their COVID-free environment. They have been residents for the last 2 year and 7 months and I have observed the consistently high standards of hygiene, food, professionalism and kindness which my Aunt and Uncle have enjoyed, which has made them feel safe and me feel confident to leave them in such capable hands. Staff have all been supportive of the family during telephone/video calls to keep in touch during this time. A very thoughtful gesture was the brilliant videos that were sent to families during the lockdown and especially the VE-day party in May. They all work hard at Woodheyes and deserve a medal and all can be proud of their commitment to excellence.

The home, grounds, gardens and food are all of a high standard, and I am happy to recommend the home.

We have no concerns and know if they had any, they would be in contact straight away.

As a family, we can't thank the team enough and couldn't wish for Mum to be better cared for.

I have found Woodheyes to be a superb care home. When Mum first moved into Woodheyes, the family were all apprehensive, but the home's manager completely put me and my families representative completely at ease. I was shown around the home, the downstairs lounges, the dining room, the garden and bedroom, and all were spotlessly clean and fresh. The staff are very friendly and caring, always there for the residents with a smile and sometimes a dance or a song! The manager is very approachable, she is either in the lounge or in her office and is always available to talk or in my case a shoulder to cry on. Communication is also very good, which is important, we have been getting regular updates regarding the Covid-19 virus via email, and phone calls to relatives are always welcomed. All in all, an excellent care home, I have no worries at all about Mum being a resident there. Above all else, Mum is treated with dignity, which is incredibly important.

Would highly recommend.

Prior to the current situation with the dreadful covid-19 virus, I have always been extremely happy with the way in which Woodheyes is run. All staff have been engaging, considerate, professional and caring towards my mother, myself and brother. Now, with all the considerations involved with running a care home at this time, the management and staff have excelled themselves in keeping the virus at bay, absolutely incredible. My thanks to all staff in giving myself and family such a wonderful place for our mother.

From my first visit to assess the home, the professional and friendly staff stood out. The atmosphere gives me confidence that mum is in a home where she is cared for extremely well. The owners care about the fabric of the building that is always very clean and the design and decoration are carefully thought about and planned. The manager particularly demonstrates her care for residents, staff and the efficient running of the home.

Overall, the best place and the only place I would trust the care of my mum to.

Very friendly and pleasant staff. The care home was very clean. The food was very good.

Today has been my second visit to Woodheyes. On both visits, staff were very friendly and caring, it has a lovely warm and welcoming atmosphere. My friend who resides there has commented regularly on how good and kind the staff are. If my situation required dementia care, I would have no doubts or fears of living there.

I have always been impressed with the air of calm which pervades at Woodheyes. The standard of care my wife has received over two years has been exemplary. The home is very efficiently managed, whilst the staff are caring, professional and obviously well trained. I particularly like the way staff are quick to spot any health impairment and seek medical treatment. I would unhesitantly recommend the home to anyone in need of care.