Woodmarket House, Lutterworth, Leicestershire
Woodmarket House, Lutterworth, Leicestershire

Woodmarket House is situated just off the High Street and close to the historic market town of Lutterworth.

The entire building is purpose built for maximum ease of access and comfort for all residents.

The residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away.

Woodmarket House offers residential, dementia and respite care to older people.

Group: Leicestershire County Care Ltd

Person in charge: Natalie Jones (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment

Admission Information: Ages 50+.

Single Rooms: 42

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Woodmarket House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Woodmarket House has a Review Score of 9.2 (9.196)

The Review Score of 9.2 (maximum of 10) for Woodmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Woodmarket House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.601 for Woodmarket House is calculated as follows: ( (101 Excellents x 5) + (43 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 153 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.595 Points relating to the number of positive Reviews for Woodmarket House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.4 Target = 0.595

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodmarket House?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodmarket House

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

I find Woodmarket a very kind home. The staff are very helpful and look after the resident very well.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad has settled in well. He is very well cared for by all working here. They are very attentive, professional and enjoy the work they do. They welcome and make the residents feel at home. They do an excellent job considering the demanding nature of what they do.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found Woodmarket House to be a very friendly and helpful place. The staff show great respect for the residents and their families. Dad has been in here for nearly two years and he is well looked after. Meals are very good and it is always clean and tidy.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nothing is too much trouble. Recently we needed a placement for my mother-in-law. At very short notice which was facilitated. My father-in-law is already a resident. The premises are always clean and warm. The staff are very friendly we know our family members are safe and being well looked after.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find that Woodmarket House is a very caring place in which my husband is well cared for all his needs. Very friendly staff. It gives peace of mind that he is being looked after. No worry.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I just wanted to say that each time I ring Woodmarket Care Home in Lutterworth, The staff couldn't be more helpful, always polite and nothing is too much trouble. The home itself is very clean and I would thoroughly recommend it.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum wanted to come to Woodmarket House after the excellent care given to her mother. She is very happy here and very well looked after.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home has cared for my Nan (who recently passed away) for over 6 years and they are currently caring for my Aunty who has been in the home for 3 years. The care is second to none, the staff are amazing and credit to every single one of them that includes the cleaners, kitchen staff, laundry staff as well. They all go above and beyond their duties to make every single residence feel very special and loved. I rate them so highly and would recommend them to anyone.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

This care home is a really good care hope. the care they provide and the help is amazing. The food and drinks they provide are amazing. Its a very clean care home in my eyes. This care home is perfect for people with Alzheimer's or dementia.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother was a resident for six and a half years until her recent death. She had breast cancer, psychotic depression and severe dementia, which made her a challenging person to care for. We were very impressed with the quality of care she received over this long period. Her carers were extremely kind and patient, and tried their best for her to receive optimal care. In fact, I'd say that some of them exceeded what anyone would usually expect e.g. two of them took her to my father's funeral in their own time, and the Home sent some flowers to her funeral. I also believe that the longstanding Home manager (recently promoted within the organisation) contributed by setting the tone for high quality of care. We are very grateful to the Home for the very high quality care provided over such a long period.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Both my parents were resident here, one with physical disabilities and one with advanced dementia. Over the past six years the staff have been fantastic, always so patient, kind, helpful and supportive. My parents needed a lot of care at different levels, and the staff responded to and managed every crisis well. They arranged equipment that was needed and liased really well with the local doctors and district nurses. I used to pop in unexpectedly at all sorts of different times, and although sometimes the staff may have been busy or stretched, day or night I never found any problems and I never found my parents lacking any care. The facilities may look pretty standard but the people working there are great.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

The staff at the care home showed a great deal of care and compassion to my friend. They always treated her very well and she was very fond of them. On her passing they made getting her husband to the funeral possible and have looked after him with equal care. I am very grateful to the staff here as I can have confidence that the people in their care are safe and secure.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad was in for respite care after falling down the stairs and breaking his ankle. He was to be non weight bearing. As he is an independent character the carers coped brilliantly with his "walks" when they had to chase after him with a wheelchair. He has been well cared for during his time there and enjoyed the "banter" with some of the carers which has helped him stay alert. After a few days he seems to have settled in well.

How likely would you be to recommend Woodmarket House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

April 2017

November 2013

Dignity Award

Recipient: Woodmarket House

Date: Thursday 28 Nov 2013

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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