Crown Walk, High Street, Oakham LE15 6BZ
Owner: Mr & Mrs Michael Waycot
Person in charge: Sally-Ann Waycot (Service Provider)
Local Authority / Social Services: Rutland County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 22
Rooms with ensuite WC: 22
Weekly Charges Guide: Personal Care Single up to £575 (These prices are only a guideline, please contact Crown House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Crown House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Crown House has a Review Score of 5 (5.000)
The Review Score of 5 (maximum of 10) for Crown House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Crown House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Crown House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Crown House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 0 Reviews ÷ 4.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Adèle W (Daughter of Resident) on Friday 29 January 2016. Relates to January 2016.
A fantastic location for the first step away from the family home this beautifully appointed residency is situated in the centre of town with easy access if wished, via a lift or stairs directly onto the High Street or to the twice-weekly market. Those residents not wishing to go out can see the hustle and bustle of daily life below from large windows in the living room. Alternatively if they wish to sit quietly in the sun in the warmer months, there is a peaceful decking area on their level to the rear, with hanging baskets and beautiful tubs of flowers.
My mother has been a resident at Crown House since October 2010. She has just reached her 94th Birthday and the home has been SO wonderful. They have looked after her throughout her stay with such respectfulness, care and compassion. All staff know the residents' ways very well, looking after them as if they were their own family. I would not hesitate to recommend Crown House; it is truly a 'home from home'. The environment is luxurious with elegantly appointed community areas - but plain enough in bedrooms to make personal spaces individual and cosy. Staff dressed in uniforms are polite, conscientious and considerate. Communication between staff and myself has been very open and any concerns - no matter how minor- have been dealt with immediately and in a professional manor. 10/10
How likely would you be to recommend Crown House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Crown House