Crown House Care Home

My father moved to Crown House from another care home five months ago and the care he has received has been exceptional - especially given the challenges of Covid restrictions. The manager is incredible and she ensures the home adheres to high standards of care at all times and is also willing to get involved in any role in the home if necessary. Furthermore, the staff are professional, kind, helpful and are amazing with my father - every time I visit him, staff always pop in with tea and cake or just to check him so he is rarely alone in his room for very long. I cannot praise them enough. Additionally, the care home itself is astounding - it is decorated to a high standard with beautiful paintings and lamps which gives it a homely, warm atmosphere and my father says the food is like my late mother's (praise indeed because she was a fantastic cook) - fresh, delicious and nutritious. I cannot praise this home enough - a rare gem indeed.

I cannot praise the management and staff enough for the caring way in which looked after my mother during the last years of her life.

Having had some previous experience of care homes, I can honestly say that Crown House sets a standard that others can only aspire to. From the levels of quality furnishings and comfort of the private rooms and communal areas; through the high-class catering providing highly varied menus and top-quality food; to the professionalism and dedication of the whole team of caring staff - everything is akin to being looked after in a top-quality hotel. My father moved in here there months ago after finally giving up the struggle of living on his own. And the best accolade that can be paid to the Crown House team is that he is so much happier and healthier now following his move.

My mother has been a resident at Crown House since October 2010. She has just reached her 94th Birthday and the home has been SO wonderful. They have looked after her throughout her stay with such respectfulness, care and compassion. All staff know the residents' ways very well, looking after them as if they were their own family. I would not hesitate to recommend Crown House; it is truly a 'home from home'. The environment is luxurious with elegantly appointed community areas - but plain enough in bedrooms to make personal spaces individual and cosy. Staff dressed in uniforms are polite, conscientious and considerate. Communication between staff and myself has been very open and any concerns - no matter how minor- have been dealt with immediately and in a professional manor. 10/10