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Southernwood House

20 Matmore Gate, Spalding, Lincolnshire PE11 2PN
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Southernwood House, Spalding
Southernwood House, Spalding
Southernwood House, Spalding

Southernwood House is situated is approximately half an acre of grounds and is located in a quiet suburb of Spalding and is within easy reach of the town centre and close to all amenities. An elegant 1920's built, detached, two storey property. It has been, for the most part, sympathetically extended over the years. The property fronts Matmore Gate, with two access points to a surfaced parking area for some...  

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Care Provided by Southernwood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Southernwood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jemma Coleman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (3)

Southernwood House Reviews (30)

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9.1

Southernwood House has a Review Score of 9.1 (9.126) out of 10, based on 7 reviews in the last 2 years. Over all time Southernwood House has 30 reviews.

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Showing 30 reviews matching selected criteria
Review from Julie Ann H (Daughter of Resident) published on 21 June 2019 Submitted via Website
Overall Experience

The staff are really good with the residents they were very helpfully when I took my mum in there. My mum loves being in there and made some new friends and she likes all the staff who work there. She has fun with everyone and she has settled really well. She likes to join in with most things.

Reply from Bethany Ward, Manager at Southernwood House
Many thanks for taking the time to review our care home.

I thoroughly enjoyed your support with our reminiscence activity the other day and your support in regards to the summer fete is valued.

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Review from V J (Daughter of Resident) published on 21 June 2019 Submitted via Postal Card
Overall Experience

My mum was taken into Southernwood House in April as emergency care, she was made so welcome by everyone. The staff were so good, friendly and caring.

Reply from Bethany Ward, Manager at Southernwood House

Many thanks for taking the time to write a review. It is lovely to see how well Mum has settled into the care home.

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Review from Terence C (Son of Resident) published on 14 June 2019 Submitted via Website
Overall Experience
Dad had been living on his own after my mother passed away and it became clear he could no longer continue and needed to get some personal care. After experiencing various care home, he was finally accepted at Southernwood House where he was treated with dignity and in a truly caring manner from the staff at Southernwood House, something we felt had been lacking at the other homes.
The food was good and varied and the residents always seemed to be contented and chatty, for the first time dad seemed to be content making a number of friends.

I can whole heartily recommend Southernwood House to anybody looking for a caring, safe loving home for their loved ones.

Reply from Bethany Ward, Southernwood House Manager at Southernwood House

Thanks so much for sharing your positive response with us!

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Review from Julia H (Daughter of Resident) published on 14 June 2019 Submitted via Website
Overall Experience

Both my mum and dad moved into Southernwood House last November. Both had been living locally at home. My mum has been admitted to hospital so this was an emergency situation for my dad who couldn’t cope at home. The staff at the care home supported not just my parents but for me and my family through this challenging time. Later mum joined dad and they spent the last few months of mums life enjoying each other and more relaxed than they had been for ages now they were comfortable and so well looked after. Dad’s health has improved more than we thought possible. And we believe they have been happy. Dad has a tv in his room so he has a personal space as well as new friends. The staff are very patient and caring.

Reply from Bethany Ward, Manager at Southernwood House

Ah Julia, thanks so much for sharing your experience with us. Please accept my apologies for only now having access to this system and being able to reply. It has been a pleasure to be involved in the care of your parents. Best wishes

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Review from Graham (Son of Resident) published on 27 June 2017 Submitted via Website
Overall Experience
My wife and I came to visit my mother on 22nd June we are from out of the area, so thought best to ring as we got nearer to check if it was ok to just turn up and also to bring our dog in. Staff were really friendly and welcoming, we were told the residents would love our small dog and yes please bring it in. We found the place very clean and tidy, the building is a little tired due to its age. My mum was sitting chatting to someone and we were surprised she recognised us ( she hadn't at my brothers) interaction making her happy!!
We did find one of the staff to be very rude which we reported to the manager and she apologised and promised to deal with. The Manager said this is their home and we come here to work and should respect that.

It was lovely to watch how the staff help everyone and we would happily recommend this care home.

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Review from B C (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card
Overall Experience
Dad was returned to Southernwood House after a short spell in hospital.
This was for palliative care as unfortunately nothing more could be done for him medically.
The staff welcomed him "home" and looked after him as if he were their own father.
Nothing was too much trouble for them.

Not only did they look after Dad but also supported his family through this difficult time.

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Review from John S (Son of Resident) published on 14 March 2017 Submitted via Postal Card
Overall Experience
My mother was transferred from the hospital for respite.
She stayed here for 7 weeks.
During that time the care given by all the staff was excellent.
All the staff are very friendly, helpful and caring.

As a family, we were sceptical about care homes, but this has happily changed our opinions.

Reply from Bob Dhaliwal, Director at Southernwood House

Dear John, thank you for your review, the care and management team will sure appreciate your kind words, these reviews always provide a great morale boost for the hard work and dedication the care team put into their work at Southernwood House.

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Review from Paul B (Son of Resident) published on 14 March 2017 Submitted via Postal Card
Overall Experience
Placing mum into respite care whilst dad was poorly, it was quite traumatic, but all the management and staff welcomed mum and all of us, giving us great comfort and reassurance for her safety, wellbeing and general comfort.
The support offered to mum and our family has been first class, so much so that we are hoping we can get mum into long-term care at this small and well-run establishment.

Mum (who has Dementia) has settled really well, this, we believe is down to a genuine caring attitude by all staff towards mums specific and personal needs. She is happy.

Reply from Bob Dhaliwal, Director at Southernwood House
Dear Paul,

Thank you for your review, the care team and management appreciate your kind words of support and acknowledgement of the service level. We will strive to ensure that your mum continues to receive the very best of care and support for her long-term care and well-being.

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Review from Shirley G (Daughter of Resident) published on 10 February 2017 Submitted via Website
Overall Experience

I am extremely pleased with every aspect of care which my mother receives at Southernwood House. All the staff are very kind, caring and friendly, whilst displaying the utmost professionalism at all times. My mother is now nearly 99 years old and has lived at the home for about 3 years. Her needs are very well catered for in every way and she is always treated with kindness and respect for her dignity. The meals provided always look delicious and there is a varied menu for dinner and tea from which to choose every day. My mother is very well looked after and is happy and settled, which gives me much peace of mind. I am very grateful indeed to the manager and all the staff for everything they do. I would not hesitate to recommend Southernwood House to others.

Reply from Bob, Director at Southernwood House
Dear Shirley,
Thank you for your kind words which are gratefully received, your comments will be passed on to the staff and management team at Southernwood House. Recognition of the effort and dedication of the care team will surely give them a morale boost.

Thank You

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Review from Dee (Daughter-in-law of Resident) published on 8 February 2017 Submitted via Website
Overall Experience
On bringing my father-in- law to the care home in an emergency, due to my mother-in-law taken to hospital we arrived and were met by two friendly carers and this continued, on arrival we were asked to give details on our father-in-law and we left clothes for him (we were not told to write in them etc, due to this being an emergency) as well as my husband and my mother spending all day at Pilgrim hospital from 11 am till late, toilet in room had damaged light switch, Carer tried to rectify and apologised for the maintenance people not coming out.
We left at 10.30pm and very happy.

Until my father was sent to another care home two days later, we found he had no sock on his feet and just shoes and clothes missing, the follow up on finding the clothes was disarray and one didn't know what the other was doing. My husband was very anxious. Outcome half have been sent back and due to not being named as not told and an emergency, we will not get reimbursed for the two remaining missing.

Reply from Lydia Snape, PA to Managing Director at Southernwood House

Wellbeing Care Group takes all complaints very seriously, therefore it is disappointing that you felt the need to rate the care for the 3 Days that your father was in our care as poor, and despite highlighting that the actual care provided by the dedicated care staff was good. The missing clothing...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 July 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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