Southernwood House, Spalding, Lincolnshire
Southernwood House, Spalding, Lincolnshire
Southernwood House, Spalding, Lincolnshire

Southernwood House is situated is approximately half an acre of grounds and is located in a quiet suburb of Spalding and is within easy reach of the town centre and close to all amenities. An elegant 1920's built, detached, two storey property. It has been, for the most part, sympathetically extended over the years. The property fronts Matmore Gate, with two access points to a surfaced parking area for some eight to ten cars. There are attractive gardens to the rear of the home, incorporating a summer house.

The most recent two-storey extension was added in 1987, which increased the number of available rooms. There are fourteen (14) single rooms on the ground floor & (1) Double room all with easy level access. There are also six (6) single and one (1) double bedroom on the first floor. The first floor is accessed by conventional stairs or by a separately elevating stair lift. Many of the rooms have been equipped with En-Suite facilities.

In addition, care workers are currently extending the Home to incorporate 4 extra Single en suite rooms and a Day Care Centre.

Group: Wellbeing Residential Ltd

Person in charge: Tracey Klue (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 24

Shared Rooms: 2

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £450 – £800 , Personal Care Shared (per person) £450 – £800 (These prices are only a guideline, please contact Southernwood House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Southernwood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Southernwood House has a Review Score of 9 (9.048)

The Review Score of 9 (maximum of 10) for Southernwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Southernwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.155 for Southernwood House is calculated as follows: ( (35 Excellents x 5) + (19 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 71 Ratings = 4.155

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.893 Points relating to the number of positive Reviews for Southernwood House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.6 Target = 0.893

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Southernwood House?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Southernwood House

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

My wife and I came to visit my mother on 22nd June we are from out of the area, so thought best to ring as we got nearer to check if it was ok to just turn up and also to bring our dog in. Staff were really friendly and welcoming, we were told the residents would love our small dog and yes please bring it in. We found the place very clean and tidy, the building is a little tired due to its age. My mum was sitting chatting to someone and we were surprised she recognised us ( she hadn't at my brothers) interaction making her happy!!
We did find one of the staff to be very rude which we reported to the manager and she apologised and promised to deal with. The Manager said this is their home and we come here to work and should respect that.
It was lovely to watch how the staff help everyone and we would happily recommend this care home.

How likely would you be to recommend Southernwood House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Dad was returned to Southernwood House after a short spell in hospital.
This was for palliative care as unfortunately nothing more could be done for him medically.
The staff welcomed him "home" and looked after him as if he were their own father.
Nothing was too much trouble for them.
Not only did they look after Dad but also supported his family through this difficult time.

How likely would you be to recommend Southernwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was transferred from the hospital for respite.
She stayed here for 7 weeks.
During that time the care given by all the staff was excellent.
All the staff are very friendly, helpful and caring.
As a family, we were sceptical about care homes, but this has happily changed our opinions.

How likely would you be to recommend Southernwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bob Dhaliwal, Director at Southernwood House responded to this review on 13 Mar 2017:

Dear John, thank you for your review, the care and management team will sure appreciate your kind words, these reviews always provide a great morale boost for the hard work and dedication the care team put into their work at Southernwood House.

Placing mum into respite care whilst dad was poorly, it was quite traumatic, but all the management and staff welcomed mum and all of us, giving us great comfort and reassurance for her safety, wellbeing and general comfort.
The support offered to mum and our family has been first class, so much so that we are hoping we can get mum into long-term care at this small and well-run establishment.
Mum (who has Dementia) has settled really well, this, we believe is down to a genuine caring attitude by all staff towards mums specific and personal needs. She is happy.

How likely would you be to recommend Southernwood House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Bob Dhaliwal, Director at Southernwood House responded to this review on 13 Mar 2017:

Dear Paul,
Thank you for your review, the care team and management appreciate your kind words of support and acknowledgement of the service level. We will strive to ensure that your mum continues to receive the very best of care and support for her long-term care and well-being.

I am extremely pleased with every aspect of care which my mother receives at Southernwood House. All the staff are very kind, caring and friendly, whilst displaying the utmost professionalism at all times. My mother is now nearly 99 years old and has lived at the home for about 3 years. Her needs are very well catered for in every way and she is always treated with kindness and respect for her dignity. The meals provided always look delicious and there is a varied menu for dinner and tea from which to choose every day. My mother is very well looked after and is happy and settled, which gives me much peace of mind. I am very grateful indeed to the manager and all the staff for everything they do. I would not hesitate to recommend Southernwood House to others.

How likely would you be to recommend Southernwood House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bob, Director at Southernwood House responded to this review on 10 Feb 2017:

Dear Shirley,
Thank you for your kind words which are gratefully received, your comments will be passed on to the staff and management team at Southernwood House. Recognition of the effort and dedication of the care team will surely give them a morale boost.
Thank You

On bringing my father-in- law to the care home in an emergency, due to my mother-in-law taken to hospital we arrived and were met by two friendly carers and this continued, on arrival we were asked to give details on our father-in-law and we left clothes for him (we were not told to write in them etc, due to this being an emergency) as well as my husband and my mother spending all day at Pilgrim hospital from 11 am till late, toilet in room had damaged light switch, Carer tried to rectify and apologised for the maintenance people not coming out.
We left at 10.30pm and very happy.
Until my father was sent to another care home two days later, we found he had no sock on his feet and just shoes and clothes missing, the follow up on finding the clothes was disarray and one didn't know what the other was doing. My husband was very anxious. Outcome half have been sent back and due to not being named as not told and an emergency, we will not get reimbursed for the two remaining missing.

How likely would you be to recommend Southernwood House? Extremely Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

Lydia Snape, PA to Managing Director at Southernwood House responded to this review on 08 Feb 2017:

Wellbeing Care Group takes all complaints very seriously, therefore it is disappointing that you felt the need to rate the care for the 3 Days that your father was in our care as poor, and despite highlighting that the actual care provided by the dedicated care staff was good. The missing clothing that you have mentioned had all been dealt with and sent. It is therefore very unfortunate that you have decided to utilise a review to highlight an issue which we had thought had been dealt with. These reviews have an impact on our care and management team, who I believe on this occasion have been rated unfairly on the actual quality of care that had been delivered.

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Awards / Recognitions

July 2007

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Care Home Idol 2016

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