






The Willows Care Home has been caring for older people for over twenty five years and has established an enviable reputation for excellent care.
The home offers person centered care in a warm, homely, friendly and peaceful atmosphere. Carers offer all residents excellent levels of care and support that is right for them. Care services are tailored around each individual to meet their specific needs and requirements. Families and friends...
Care Provided by The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are charged according to the needs of the service user. Care fees do not include hairdressing, chiropody or any other expenses. For top fees and for further details, please contact the registered manager Priya Nahil.
The price(s) shown are provided by the care home. Contact The Willows Care Home for full pricing details and T&Cs.
Contact The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Willows Home Ltd
- Private Owned
Person in charge
- Priya Nahil (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (6)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Ample parking on site.
The Willows Care Home Reviews (32)
The Willows Care Home has a Review Score of 9.5 (9.457) out of 10, based on 9 reviews in the last 2 years.
Over all time The Willows Care Home has 32 reviews.
My brother in law arrived at The Willows after struggling along at home for several weeks. The care is exceptional. The staff are caring and very helpful. Meals and routine supreme. Management are intuitive to every residents needs and go beyond expectation to make their stay comfortable and appropriate to their individual needs. I really cannot recommend this establishment highly enough. Never mind the rest. Go to the best. Excellent care.
Thank you so much for your incredibly kind words and recommendation. It truly means a great deal to all of us at The Willows.
We are so pleased that your brother-in-law feels cared for, comfortable and supported at The Willows. Our team work very hard to provide not only the highest...
The Willows Care Home might not look like a 5* establishment but it certainly makes up for it in the kindness and care given to residents. Management + staff are always happy to take on any question I have and take them on board and act if appropriate if there is ever an issue (this doesn't happy often) they will contact me immediately! The home is always very clean, staff work hard to maintain high standard. The food is second to none - dad would say especially the puddings.
Thank you so much for your kind words. We truly strive to provide the very best care for our residents, and your feedback means a great deal to us. It was a pleasure to look after your father during his time at The Willows.
My mum has been in care for two plus years . At start she was uncooperative to the care but the carer have taken time to get my mum to trust them. Mum is included in the activities and lights up when they speak to her. And keep me informed with all that is going kn with mum
Thank you for taking the time to review The Willows. We continue to strive to provide the best possible care to our residents in a friendly, clean and caring environment. All the feedback received is carefully reviewed and considered.
I think its the best care home. I think carers a really good. Food is really food. Everything is really good including the activities.
Thank you so much for your positive review we are really glad that you enjoy staying with us and we love having you at The Willows.
From the moment we arrived, for emergency respite, Dad was treated with care and dignity. His needs always came first with safety, being paramount in the eyes of The Willows staff and management. Staff are excellent, they can't do enough for us. Management is excellent, always kept in the loop and support for us was immense. Overall, The Willows has excelled for us as a family and we would definitely recommend to others. Thank you to you all.
Thank you for your kind words. We're delighted to hear that your dad was cared for with dignity and that you felt supported by our team. Your recommendation means a lot, and well share your feedback with our staff. It was our privilege to care for your dad, and we wish you and your family all the best.
My Mother has been a resident at The Willows for 18 months. The sensitivity and dedication of the staff to residents with widely varying needs have been plain to see. The home was recommended to me by the husband of a previous resident. As he said you only have to talk in there to feel it is a loving environment!
Thank you so much for your kind words! We are truly grateful for your trust in The Willows and are delighted to hear that your mother has felt at home with us. Our team is dedicated to providing compassionate, personalised care, and it means a lot to know that this has been evident in your experience.
My uncle was taken to The Willows for respite care on 9th October. I have been to see him 3 or 4 times since, afraid I can't comment on activities or cost. He is in a very clean room and from being mostly asleep and barely monosyllable, he is now quite talkative! He remarks that the staff are lovely and I have seen that they are very attentive to his needs and are very caring in attitude. I have been offered coffee or tea etc each time I've been and appreciate that my knowledge is limited but I have been extremely impressed with what I have seen, especially with staff care.
Staff at The Willows are lovely people, they make you feel most welcome with a smile and a cup of tea. They are very caring, friendly and helpful people.
Thank you for speaking to us and then leaving a lovely review. We are delighted to hear that you had a positive experience with our home and staff. Our team is dedicated to providing a warm, safe and supportive environment for all of our residents. It means a lot to us that you've taken the time to share your feedback and we will continue to strive for the best care possible.
The Willows is an exceptional care home where the welfare and care of residents are always their main focus. The communication with residents and families is excellent. Above all, they are a team - be they the owner, manager, carers, cooks, housekeepers or handyman. They support each other, us as a family, and our family member and their resident. We would not have entrusted the care of both our mums to them if we had not been impressed with the level of care and the family-orientated ethos.
Thank you so much for your other verbal and written compliments and finally this very positive review. All the staff at The Willows greatly appreciate your support and positive comments, and we will always strive to maintain the high standards that you have experienced.
My husband's uncle was placed at The Willows in January 2024. From the day he went in, care has been excellent. The staff are brilliant. He is a very solitary person, very deaf and has lived on his own for 50 years since his parents died and doesn't like mixing, but the staff (manager) found him a comfortable room with a TV and he is quite happy. Cannot thank them all enough.
Thank you so much for your kind words! We're delighted to hear that your husband's uncle had a positive experience at our care home. Providing a warm, supportive environment for our residents is our top priority and we're thrilled that you noticed our efforts. Your feedback means the world to us...
My uncle wanted to return from the hospital back to The Willows Care Home. To finish the last few weeks of his life. This is the place we felt cared for by the staff and management of the home. They took care of all his needs, treated him with respect and made him feel "at home". A big thank you to all the team at The Willows for everything they have done during the last few years.
Thank you so much for taking the time to share your experience at The Willows Care Home, and we are pleased to hear that your uncle felt cared for at our home. Ensuring compassionate and personalised care for our clients is our top priority, and it's wonderful to know that our care team made him...
My initial thoughts pertaining to placing Mum in a care home were soon overcome. The management and staff provide care, support and comfort to the family and visitors. Can't fault my mum's stay as respite. Thank you. Very grateful!
Thank you very much for your time to give us a review and verbal feedback. We will continue to improve our facilities and quality of care in future.
I really cannot thank The Willows Care Home enough for the care they provided my grandmother in November when we needed respite. From the moment we were greeted at the door, I knew she was going to be very well looked after. The staff are very friendly and their care was excellent!
Thank you for your kind words, and thank you for taking the time to give us the feedback. We will continue to deliver the personal-centred care our residents truly deserve.
Staff go above and beyond, extremely helpful and well informed. The facilities are spotless. Cannot praise highly enough.
Thank you for taking the time to review us and for submitting such a lovely review. We always appreciate feedback from residents or resident's relatives and friends as we constantly try to give our residents the best possible care.
Staff were very friendly.
Our uncle likes it here and we feel he is very well taken care of.
Thank you for taking the time to review us and your very positive review, we always try to give our residents the best possible care and support.
I would recommend this assisted living home to my friends and family. The management and staff are excellent.
Thank you for taking the time to review The Willows, we have acknowledged your feedback and we always look at ways where we can improve our service.
The carers and all the staff at The Willows Care Home work really hard, they not only care for the residents but also any family members from the minute you walk through the door. They keep you informed on what the resident has been doing and the range of activities is a really big hit, you only have to look at the residents' faces to see how they enjoy themselves. The food was amazing and the care was outstanding. I would highly recommend and the safety was excellent.
Thank you for the encouraging and kind words, our staff will really appreciate this feedback. At The Willows we will continue to strive for the best care possible for our residents.
My mother came to The Willows for respite care. Whilst she was there she was cared for in a very compassionate and caring manner. The staff were especially attentive to her needs and nothing was too much trouble.
Thank you very much for your positive feedback. We will continue to provide the best possible care to all our residents.
All staff at all times were very welcoming. Nothing was too much trouble. I have nothing but praise for the staff. I would recommend The Willows to anyone. Mum was originally due to stay for a couple of weeks of respite care but stayed a little longer. The staff were very friendly and engaged with Mum at all times and included her in the many activities they provide for their residents. I would like to thank the manager for her administrative help and support.
Thank you for taking the time to submit this very positive review, we really appreciate it.
At The Willows we always strive to give the best possible care to our lovely residents and it is wonderful when this is acknowledged.
The home has provided Mum with a safe environment to live in. We have been pleasantly surprised by the home, the staff are fantastic and seem to have a good staffing ratio. Most requests have been met. Overall, a very pleasant environment for my mum and convenient for trips back to her home village.
Thank you, Robert, for the kind words and the positive feedback on your visits. To give the best possible care to our residents it is important that the families and staff work together as a team and have good communication. We will continue to do our best. Once again, thank you for the encouraging words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 July 2022Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Willows Care Home.
There are no upcoming events for The Willows Care Home.
Awards / Recognitions (1)
- 18 Jan 2022Recipient: The Willows Care Home
Accreditations
There are no accreditations posted yet for The Willows Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Willows Care Home
What types of Care is The Willows Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Willows Care Home have?
There are 26 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Willows Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Willows Care Home to the centre of Bourne?
5.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Home to verify any information. View our terms and conditions. The Willows Care Home has an Enhanced Service -more info.