Group: Consensus Support
Person in charge: Sharon McRobbie (Service Manager)
Local Authority / Social Services: Northamptonshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users
Registered Care Categories*: Learning Disability • Mental Health Condition • Younger Adults
Admission Information: Accommodation in 7 houses New 8 Houses. Ages from 18 to 65.
Single Rooms: 20
Rooms with ensuite WC: 3
Facilities & Services: Day Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Gretton House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for Gretton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Gretton House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Gretton House is calculated as follows: ( (24 Excellents x 5) + (12 Goods x 4) ) ÷ 36 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.25 Points relating to the number of positive Reviews for Gretton House is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4 Target = 0.750
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Gretton House has a Review Score of 8.9 (8.917) from 3 Reviews
Review submitted from a Postal Card by Carole B (Mother of Resident) on Monday 30 October 2017. Relates to October 2017.
Gretton House has been my daughters home for the last seven years and has been a lifesaver. The staff are caring, supportive and also welcoming when we visit. My daughter has never been as happy and settled. The house is always spotlessly clean. The food is always perfectly balanced and freshly prepared for their dietary needs. They are experts in the care and management of people with this very complex and life-threatening condition.
How likely would you be to recommend Gretton House? Extremely Likely
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Review submitted from a Postal Card by J L (Father of Resident) on Friday 29 September 2017. Relates to September 2017.
Our daughter has settled well at Gretton. She is safe and supported by the staff.
How likely would you be to recommend Gretton House? Extremely Likely
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Treated with Dignity
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Review submitted from a Postal Card by C M (Mother of Resident) on Wednesday 20 September 2017. Relates to September 2017.
Our daughter has been there for several months now and is extremely happy and content.
Initially, the distance between us was a great problem but we are pleased that she is happy and has settled in nicely with her peers and the staff.
We are in constant touch by phone with her and sometimes the staff. They too are pleased by the progress she has made in such a short period of time.
How likely would you be to recommend Gretton House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Gretton House
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