Holly House Residential Home

36 Green Street, Milton Malsor, Northampton NN7 3AT

Holly House Residential Home, Northampton, Northamptonshire
Holly House Residential Home, Northampton, Northamptonshire
Holly House Residential Home, Northampton, Northamptonshire

Holly House provides a personalised care service designed to enhance each resident's quality of life, with carers who respect privacy, dignity and independence. A skilled team of staff help individuals to make informed decisions, taking into consideration any disabilities or impairments, with the aim of exceeding contractual arrangements.

Carers are available throughout the day and night and, as well as being ideal for the care of older people, Holly House provides an effective residential service for dementia care and for physical disabilities.

Situated in a picturesque village with thatched cottages and good local amenities - about 4 miles from Northampton Town Centre and 1.5 miles from Hunsbury Tesco. The accommodation consists of large single rooms with en-suite facilities. Lovely garden, lounges and large attractive dining room and facilities.

Owner: Mr & Mrs P Menon

Person in charge: Parvin Menon (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 22

Rooms with ensuite WC: 22

Facilities & Services: Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Holly House Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 11 Oct 2017

A single room with WC en suite . The Home provides all personal care for people with Dementia or Older persons over 65. There is passenger lift , large Garden and Homely cooked meals. Preferences and choices offered and lifestyle maintained and encouraged.

Reviews

9.7 Holly House Residential Home has a Review Score of 9.7 (9.705)

The Review Score of 9.7 (maximum of 10) for Holly House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Holly House Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.705 for Holly House Residential Home is calculated as follows: ( (110 Excellents x 5) + (46 Goods x 4) ) ÷ 156 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Holly House Residential Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Holly House Residential Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Holly House Residential Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6

My mum went into Holly House almost 3 years ago. My wife and I feel very fourtunate that mum's home is Holly House. She has been loved and cared for since the day she arrived. The staff and owners have been exemplary in their devotion of duty to mum.

There is a lot of interaction between staff and residents with a happy and positive environment for all. We have always been made very welcome and the managers and their staff have become very special friends. We would 100% recommend Holly House as an outstanding care home.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We (as a family) are very happy and have no problems with Holly House Residential Home. Staff are lovely Staff are lovely with Mum, no request is too much and is a very peaceful and happy environment. Care is high and that is a comfort for us.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dad has been here since February 2017 as my mother was no longer able to look after him. The staff are lovely and look after my dad and his needs so well. He is always treated with respect. The owners, are generally always around and are very warm and welcoming. Nothing is too much trouble for them. Refreshments are always offered when visiting. Residents have a wide choice of food at meal times, the menu is on display in the dining room. Dad has a lovely spacious and airy en suite room which is kept spotless.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are extremely kind and caring.
The owners are always at hand and know my Mum so well.
When my Mum first arrived following the death of my Dad and a stroke, they helped her through her grief and the results of her stroke.
She is now, I believe, as happy as she could be in her situation and feels safe, secure and even loved for herself.
I will always be grateful for the kindness shown.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Holly House is a homely environment for my mother who is almost 98years old.
She is treated with great respect, affection and all her needs are catered for.
The staff are very kind and friendly, they genuinely seem to their work and are warm towards the residents and their families.
There is a lovely feel to Holly House and any requests are dealt with quickly and any health issues referred to the local surgery immediately.
Mum has all she needs at Holly House.
Sometimes special treats are laid on, such as a spontaneous meal in the local pun.
The owners of Holly House give 100% and more to everyone.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum moved into Holly House in February 2016 and was greeted wonderfully by all the staff which meant she settled into her new environment very quickly, which was crucial given her Alzheimer's. She was made to feel part of the home immediately.
The care she receives is exemplary, in particular, the close, tactile attention from all the carers and management which gives her confidence and makes her realise she is constantly loved. The residents are very closely monitored which means that any need is immediately addressed.
Within a very short time, she was eating heartily and putting on necessary weight thanks to the careful regime of ensuring that residents have 3 nutritious meals a day.
Most importantly mum is dressed beautifully every day and her hair is always well presented. The management and staff ensure her dignity is maintained at all times.
We visit very often and are we are always warmly welcomed and consulted on every aspect of her well being.
One word - delighted.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Always welcome, the staff are very kind and obliging. Very clean and comfortable. If I ever need to go into a care home, it would be my first choice.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After considering various care homes in Northamptonshire for our mum we were immediately impressed with Holly House as it seemed welcoming and very friendly. We were shown around the whole building which was very clean and tidy and also the room which would be available. Mum was transferred efficiently from the hospital and settled in comfortably. We have always been kept informed of her progress and also doctors visits etc. The family owners and staff are very caring and ensure the residents are happy. Food and cleanliness is of a high standard and after a year mum is still happy with no grumbles about her situation. Excellent care home.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Holly House have looked after my mother for almost 4 years now. She has had the very best of care and is very happy there. I can assure you that Holly House is like the best hotel in Northamptonshire. Great staff.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very well cared for and is treated with the greatest of dignity and respect. All residents are treated as individuals. Health care is excellent and Holly House has a very good relationship with local doctor practices.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother is very settled at the home and has an excellent relationship with staff. The management have worked very hard to settle her as she was very anxious when she first arrived. I am particularly impressed with the managements understanding of health issues, I am very confident that my mother has been cared for and looked after.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Holly House offers a very friendly and helpful service and good medical care when needed. Various activities on offer make for good diversions and stimulus for residents.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident of Holly House since March 2015. During this time, the care she received has been exemplary.
On all visits, my mother looks well cared for, happy and content, and is able to openly engage with other residents which is encouraged by the home.
The management are keen to openly involve families ie. various activities throughout the year, and as a family we are made to feel very welcome during every visit. I cannot complement the services enough, knowing my mother is safe and well cared for means so much.

How likely would you be to recommend Holly House Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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