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Holly House Residential Home

36 Green Street, Milton Malsor, Northampton, Northamptonshire NN7 3AT
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Holly House Residential Home, Northampton
Holly House Residential Home, Northampton
Holly House Residential Home, Northampton

Holly House provides a personalised care service designed to enhance each resident's quality of life, with carers who respect privacy, dignity and independence. A skilled team of staff help individuals to make informed decisions, taking into consideration any disabilities or impairments, with the aim of exceeding contractual arrangements.

Carers are available throughout the day and night and, as well as being ideal for the care of older people, Holly House provides...  

Care Provided by Holly House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,450N/A
Residential Dementia Care£1,250 - £1,500N/A

Contact Holly House Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mr & Mrs P Menon
  • Private Owned

Person in charge

  • Parvin Menon(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (28)
  • Single Rooms with ensuite Wet Room (2)

Holly House Residential Home Reviews (57)

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9.6

Holly House Residential Home has a Review Score of 9.6 (9.569) out of 10, based on 15 reviews in the last 2 years. Over all time Holly House Residential Home has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from Christine R (Daughter of Resident) published on 10 April 2023 Submitted via Website
Overall Experience
My Mother was transferred to Holly House in October 2022 from hospital.
My mother passed away near the beginning of March 2023.
She was in her 90s very frail, not weight bearing, and had Dementia.
During the time my mother was a resident at Holly House, there was nothing that the carers wouldn’t do for my mother.
The kindness and love shown was way beyond what I expected.
I was able to visit at any time during the day it didn’t matter if it was lunchtime, toileting time, or teatime.
I was always welcome.
The food was also very nutritious and enjoyed by my mother.
The owners of Holly House were very mindful of their residents getting infections, all visitors, staff, and medical professionals had to perform a COVID test before entering Holly House.
I can’t praise this care home enough for the care they gave my mother.
The owners and carers were superb.

Thank you.

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Review from Sean B (Son of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

Many thanks for fantastic care of my mum. She was well looked after and made many friends. Very attentive staff, I can find no fault with how well my mum was attended to.

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Review from D T (Son of Resident) published on 15 August 2022 Submitted via Postal Card
Overall Experience

If I was to sum up Holly House in a few words - caring and very professional. My mother's care was excellent. Nothing was spared in her care.

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Review from Hilary K (Daughter of Resident) published on 12 April 2022 Submitted via Postal Card
Overall Experience

Holly House has been an excellent home for my mum over the past two years. She was well cared for and always treated with dignity. As a family member, I was always informed of any concerns and made welcome when visiting.

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Review from Marcus T (Son of Resident) published on 12 January 2022 Submitted via Website
Overall Experience

Outstanding in many ways. We moved our mother into the facility at the end of last year. The bedroom is new with a very functional en-suite. Facility is maintained very well and kept very clean. There is a nice conservatory which looks out onto the gardens. Nothing is too much trouble. Very attentive and caring staff. I would highly recommend this care home.

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Review from Marion W (Wife of Resident) published on 26 October 2021 Submitted via Postal Card
Overall Experience

Although my husband has not settled too well, the staff have taken good care of him, and he is comfortable with them.

Reply from Parvin Menon, Owner at Holly House Residential Home

Dear Marion, we appreciate your kind words. It was a pleasure to look after your husband. We have shared your comments with our care team, and they welcome your feedback.

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Review from L T (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card
Overall Experience

During the pandemic my mum was taken into Holly House. How lucky was I, as they have been wonderful to my precious mum. The manager always has time to talk with you and I have found all the staff welcoming. The home itself is lovely and clean and very homely. I could not have picked a better home for my mum.

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Review from Joanna H (Daughter of Resident) published on 2 March 2021 Submitted via Website
Overall Experience

I cannot recommend Holly House highly enough. The management and the staff all went above and beyond in caring for our mother. We chose Holly House after extensive research and were extremely happy with the outcome. It was a difficult decision to move our Mum to a care facility but it was the right decision at the right time and the team did not let us down.

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Review from Jacqui C (Daughter of Resident) published on 27 January 2021 Submitted via Website
Overall Experience

We really couldn’t have chosen a better home for our dad! He is so very lucky to be cared for by the staff and management at Holly House. Each member of staff knows my dad well and understands his individual needs and requirements, they adapt the care to make him comfortable and relaxed. I know my father is treated with dignity as I have witnessed this. Caring for people with dementia isn’t easy and even when challenges have arisen, the staff have done everything possible to assist my dad and maintain his safety and well-being. Particularly through lockdown I know the management have gone above and beyond to protect the residents and staff of the care home and I can’t thank them enough for this. The facilities are constantly being updated to enhance the experience for residents. As a family we spent a lot of time visiting care homes before making our choice, we definitely made the right one!

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Review from Judy G (Friend of Resident) published on 27 January 2021 Submitted via Website
Overall Experience
What a lovely care home. Cannot fault the cleanliness and all of the staff. As a regular visitor, I was extremely happy with the care that they have shown to residents and visitors. Nothing was too much trouble as they went over and above what I expected and were very caring.
The staff were very good and handled the residents considerately, especially during Covid. I was very impressed that they were Covid free for many months and that showed how seriously they took cleanliness.

I would definitely recommend putting your loved ones in their hands.

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Review from Suzy A (Daughter of Resident) published on 25 January 2021 Submitted via Website
Overall Experience

I am writing to recommend Holly House. My Mum spent five years here and she was very well cared for during this time. It’s was such a relief her needs were taken care of in such a happy and caring environment and more so during lockdown. The home has a family feel and the owners are very much involved in the residents care. They are also always on top of medical/health issues and have a good relationship with the local surgery. The staff are very caring and patient and everyone is welcoming when you visit.

Reply from Parvin Menon, Owner at Holly House Residential Home

Thank you, Suzy. Much appreciate your heartfelt comments. As always the credit goes to staff and others in the management role. Please also thank your sisters and other family members who visited the Home to see your mum. We remember you all.

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Review from Alison S (Daughter of Resident) published on 11 January 2021 Submitted via Website
Overall Experience

Holly House is a small and wonderful family led home, and while I have missed my mum desperately during the lockdown, I know she and her friends are shown the same compassion, care and respect found in any devoted and close-knit family. I cannot stress strongly enough how grateful I am knowing that my mum has been in such capable and caring hands during the pandemic I cannot praise the family and their team highly enough for the lengths they have gone to keep residents, staff and families safe and continued to nurture our loved ones through incredibly difficult times. They have shown huge compassion, intuition and courage, and I know that I will always feel indebted and thankful.

Reply from Parvin Menon, Owner at Holly House Residential Home

I kindly thank Alison greatly for such a heartwarming review. I also thank the dedication of the staff group and the care leadership. God Bless them all at Holly House.

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Review from Susan E (Goddaughter of Resident) published on 11 September 2020 Submitted via Website
Overall Experience

I have been very happy with the level of care and compassion that my godmother has been shown since she became a resident at Holly House. I have always found the staff to be very caring, kind and competent and it is reassuring to know that she is in good hands!

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Review from Lynn C (Daughter of Resident) published on 3 September 2020 Submitted via Website
Overall Experience

Holly House is a very caring and welcoming home. My mother has lived there for four years and has been well looked after. Staff are friendly and efficient. I have every confidence in the standards of care and personal attention that residents receive. The home, its surroundings and facilities are very pleasant and the rooms and communal areas are always immaculate. Holly House has a real family atmosphere and I would certainly recommend it.

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Review from Claire (Daughter of Resident) published on 3 September 2020 Submitted via Website
Overall Experience
My mother has been a resident at Holly House for four and a half years. I have been extremely pleased with the choice of home and would make the same decision again which speaks volumes. Mum is always kept clean and tidy and receives exceptional care from the carers and the owners who themselves are very much hands-on in the running of Holly House. All family members are warmly welcomed by staff and owners when visiting Mum. Residents are treated as individuals and the home's policy is definitely not a one size fits all.
Holly House have been exemplary in their handling of the pandemic. They locked down the home very early before government advice with the carers and owners working incredibly hard to keep residents safe.

I would recommend Holly House to anyone who is looking for a home for a loved one.

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Review from Kate M (Daughter of Resident) published on 18 June 2020 Submitted via Website
Overall Experience

Mum moved in September 2019 after two strokes. The care that the nurses and owners gave Mum was outstanding. The atmosphere of the hone was more like an extended family home, and everyone was pleasant. Visitors were always made to feel welcome. Special efforts at Christmas was much appreciated for all the family and residents to enjoy. I would highly recommend this home for anyone looking for a friendly, caring home for their relatives/ friends.

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Review from Carol H (Daughter of Resident) published on 4 November 2019 Submitted via Website
Overall Experience

Mum went to live at Holly House from an extended stay in hospital, prior to which she lived in her own home with care 3 times a day. What a difference in mum now. She looks well! She’s always clean and her personal and medical needs are taken care of by the whole team. They are proactive when medical issues present. Mums settled in well, she is safe and content and visitors are always made welcome.

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Review from Chris W (Son of Resident) published on 14 June 2019 Submitted via Postal Card
Overall Experience
I found the staff and owners of Holly House very caring, loving and hands on. My mother was kept clean, well fed and happy. The home is welcoming and friendly and very clean. The food is all freshly made meals.

I would not hesitate to recommend Holly House to anyone.

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Review from A M (Daughter of Resident) published on 31 January 2019 Submitted via Postal Card
Overall Experience
My mother has spent the past 3 and a half years at Holly House.

I have always found the home to be warm and friendly and I have been highly satisfied with the care provided.

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Review from Deirdre O (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card
Overall Experience

My mum has been at Holly House for three years now. I beleive she is very content and feels safe and secure with the kindness and care from the manager and staff at Holly House I always know they have mum's best interests at heart. I couldn't thank them enough for looking after my mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 January 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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