Margaret's Rest Home

My wife was in Respite care for 10 days and by what I could gather she received excellent care. All the staff I met were very friendly and caring. I have no hesitation in recommending Margarets for Respite or long term care.

place looks so run down, some staff should not be in care and others were lovely, all my mother in law clothes went missing , ,when collecting her to move her to another home ,she was lying in bed ,not ready , no washing facilities and gave me soiled shoes to take back with me , she was depressed there and some staff put rap music on you tube in the evenings for their own entertainment, the bedrooms were depressing , since moving her she is so much better ,shame for the staff that do put every effort in when others clearly prefer sitting round the desk then engaging with their residents

Both my parents were in the home until their deaths 4 days apart in November, it’s been a very hard few weeks but I’m very grateful for the care they received. The staff were very good and so was the medical care when needed.

Thank you to the manager for everything you do for my mum and our close surrounding family. It's been a pleasure.

If I had any criticism it would be the facilities - the room Mum has needs some TLC - a lick of paint and a freshen up plus her bathroom lacks a working tap so if these things were given attention then it would be so much better for her.

All the staff at Margaret's Rest Home are extremely caring and genuinely have the safety and welfare of all residents at heart. It has a very family feel to the home which is comforting for the relatives of the residents.

A few hiccups when Mum first went to the home but more due to her stubbornness not letting the staff help her, but since we sorted that issue the staff have been great with communication with me and making Mum feel at home as a resident.

This is a hell hole avoid it at all costs. My dad has been left to lie flat in bed with the sides up so he can see nothing. No tv or radio. We purchased a TV for him and an aerial lead, to come to visit him and find out they have taken his aerial lead and again left him to deteriorate with no tv or radio. He has no stimulation. His feet are left cramped up at end of his bed. No one has tried to get him out of bed, He has been in bed now a year and has seized up. Every time we visit him drink bottle is always empty. Disgrace.

Where do I start? Firstly, I cannot recommend Margarets Rest Home highly enough. My Mum was one of the longest-serving residents there. Unfortunately, she has recently passed away. The care and kindness that the manager and her amazing team have shown my Mum, me and my sister over the years has been outstanding. It's always a difficult decision to make when choosing a care home for a relative. Margarets really understand the needs of a dementia patient. Mum was extremely difficult to look after when she first went to the care home, but the staff never gave up on her. Their expert care and understanding was phenomenal and Mum soon settled in. As a family, we felt that Mum was loved and looked after. She certainly felt like part of the Margarets family and you cannot get better than that for your loved one. The manager and the staff attended the funeral. They have shown my sister and I kindness and respect throughout. We will never forget this and thank everyone who loved and cared for Mum.

The care home is very family orientated and knows how to meet the needs of our family member who has very advanced dementia. Would definitely recommend to future service users and their family members. The staff are fab and the new manager is very welcoming.

My aunt was staying here for short term respite and I visited weekly. Whilst the home seemed reasonable, and we were grateful for the care provided, my aunt sadly passed away suddenly on Tuesday morning. I understand that these things happen but what has shocked me is that at no point has one member of staff offered their condolences. I called them about collecting her belongings and my Dad collected them on Friday and never was my aunts passing mentioned. I understand that carers are paid very little. I’ve worked in healthcare for 16 years myself and know it can be a thankless task at times, however, the main reason we do it is because we care about people. I think some basic training is needed here so that staff at least have the grace to say “sorry for your loss”.