Amber View Care Home

35 Wagstaff Lane, Jacksdale, Nottingham NG16 5JL
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9.6 24 Reviews
  • Amber View Care Home, Nottingham
The team at Amber View Care Home understand the importance of finding the right home for your loved one. They pride themselves on delivering the highest quality, person-centred care for every resident at the home and that is reflected through their past and present feedback from residents and their families. The experienced staff are always willing to go above and beyond to promote dignity, respect and confidence to ensure quality of life is maintained for everyone. All staff undergo an extensive training programme to ensure they are fully equipped with the knowledge and experience to cater to everyone's differing needs. They encourage personalisation from all residents to create a homely and warm environment. The team are dedicated to continuously exceeding the expectations of residents and their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

dependent on individual assessment and needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debbie Mortlock (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)

Parking

  • There is a free car park at the back of the home accessible off Selston Road.

Amber View Care Home Reviews (24)

9.6

Amber View Care Home has a Review Score of 9.6 (9.560) out of 10, based on 8 reviews in the last 2 years.
Over all time Amber View Care Home has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Amber View Care Home
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Total of 24, showing 1-20
Review from Andrea C (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend Amber View Care Home. The care home is a very welcoming environment, with individualised personal space. They offer lovely social interaction.
All home cooked food so all nutritional needs are being met - my dad absolutely loves all the meals.
Great opportunities for participation
in meaningful activities and experiences.
Residents receive the highest standards of care, with extremely caring and dedicated staff.
The care home has compassionate and caring staff who show kindness, understanding and empathy towards the individuals and their families - nothing is too much trouble.
Always promoting dignity and respect of individuals.
Definitely a home from home feeling.
Reply from Andrea Charlesworth, Director/ NI at Amber View Care Home

Thank you so much for your kind words and for taking the time to share such a heartfelt review.At Amber View, our values of community, compassion, dignity, respect, and inclusion are at the heart of everything we do - so it means a great deal to hear that this is reflected in your experience. We're thrilled to know your loved one enjoys the home-cooked meals and feels truly at home here. Creating a warm, engaging environment with meaningful activities and personalised care is what we strive for every day. Your comments about our caring and dedicated team are deeply appreciated, and we will be sure to share this feedback with them - it will mean a lot.

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Review from Sandra L (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were all dreading putting our mother into a care home. Amber View was in place for emergency care. My sister went with my mum to view. The manager greeted us and was most welcoming, staff very friendly, the home was clean and didn't smell. We both felt Mum would settle in and she has. We cannot praise
Amber View enough, excellent, and it is peace of mind to leave our beautiful Mum in good care.
Reply from Andrea Charlesworth, Director/ NI at Amber View Care Home

We completely understand how difficult the decision can be when arranging care for a loved one, and we're so pleased to hear that from the very first visit, you felt welcomed and reassured at Amber View.It means a great deal to know that your mum has settled in well and that our team helped make that transition a little easier. We take great pride in creating a clean, safe, and friendly environment, and your kind words truly reflect the values we strive to uphold every day.Your praise is deeply appreciated and will be shared with the whole team. Knowing you have peace of mind is exactly what we aim for.

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Review from J D (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is cared for with great compassion and dignity. The staff consider her individual needs. The home is like a family and is a happy safe place. Mum enjoys the activities which are very motivational. The staff are excellent and treat her as if she o=is their own. Everywhere is exceptionally clean
and fresh. The food is home cooked and of excellent quality, the cooks take great care in making sure residents receive meals they enjoy. The home is very well run and reflects on the excellent management.
Reply from Andrea Charlesworth, Director/ NI at Amber View Care Home

Thank you so much for your kind and thoughtful review. We are truly touched to hear that your mother is cared for with such compassion and dignity - compassion is one of our core values, and your words mean a great deal to the entire team.We're delighted that she enjoys the activities and feels safe, happy and part of our home-from-home environment. It's also wonderful to know that the efforts of our care team, housekeeping staff, cooks and management have made such a positive impact.Your feedback will be shared with the team

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Review from Lynda H (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came into Amber View Care Home in August 2024 aged 98, she has dementia, it wasn't an easy decision as Mum wanted to stay at home. I cannot emphasise how much care and compassion she is receiving and it was actually the right decision at the right time. Everyone who works here is very kind and
caring not only to Mum but to me and the rest of my family. Words cannot express my gratitude to all concerned in Mum's continuing care.
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Review from A K (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident of Amber View for 4 months following a stay in hospital. He was then unable to return to his own home.
He settled well into the home, where all the staff welcomed him and gave him excellent care and attention.
His condition worsened and because the staff knew him well they had
him admitted to hospital. He eventually returned to Amber View for end-of-life care. The staff attended to all his needs and treated him with respect and care until he passed away.
They also gave us, as a family support and care throughout the time.
Reply from Georgie Walsh, Regional Support Manager at Amber View Care Home

Thank you for your kind words, we will be sure to share this with the team. It was a pleasure to care for your Dad within our home.

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Review from Lesley B (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last 18 months of her life at Amber View where her care was exemplary. All the staff went above and beyond with her care which made those 18 months so happy for her. Her family all felt reassured that she was safe and well looked after and we are so grateful.
Reply from Georgie Walsh, Manager at Amber View Care Home

Thank you for your kind words - we will share this with the team. It was a pleasure to care for your mum during the time we did, she was a special part of our home.

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Review from Tracey C (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was in the care home after her hip operation for about 2 weeks and the staff were absolutely lovely to both my mother and my husband and I when we visited. There was a lovely variety of meals to choose from every day. The room my mother was in was clean and airy and while she was there she
had her nails painted by the staff and also her hair done. During her stay they also organised a D-Day celebration the home was decorated up lovely and a lady came in to sing which my mother fully enjoyed.
Thank you to everyone at Amber View.
Reply from Georgie Walsh, Regional Support Manager at Amber View Care Home

Thank you for your kind words. It was a pleasure caring for your mum at Amber View and the feedback is highly appreciated. We will be sure to share this with the team.

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Review from John N (Wife of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Provided good care to my wife and looked after her very well. They kept her nicely dressed and kept her well-fed with a good variety of meals. They made me very welcome when I went to visit her. They certainly on the sad day of my wife's passing took care of everything and even sent two officials to
my wife's funeral which gave me the chance to thank them again for all they have done.
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Review from L W (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The lovely staff at Amber View took great care of my dad when he had a stay here between leaving hospital and going home.
Meals were tasty and plentiful, and Dad was encouraged to eat which helped loads! The home seemed very clean throughout. Room warm and comfortable, and different sitting areas for
TV, chatting etc.
Visiting was easy and there is plentiful parking on the quiet street behind the home. Visiting pets were also made welcome, which was a lovely touch.
Thank you to all at Amber View for your kind care.
Reply from Georgie Walsh, Home Manager at Amber View Care Home

Thank you for your kind comments. It was a pleasure to care for your dad whilst he was here at Amber View!

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Review from Christine B (Wife of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with every aspect of care. All staff pleasant and helpful. No need to worry about a loved one staying here.
Reply from Georgie Walsh, Home Manager at Amber View Care Home

Thank you for your kind words. It is a pleasure to care for your family member.

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Review from Wendy M (Daughter of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last year of her long life in the care of staff at Amber View after being admitted direct from hospital in November 2021 when she could no longer manage at home. Mum found it difficult to accept the change but with patience and understanding, she soon settled. The care and support she
received from all staff was second to none. Staff were always completely honest during my phone calls. This was important to me as I live 300 miles away and couldn't visit often but when I did we were made most welcome. We became one big happy family and I was able to relax when her end of life became apparent and I couldn't get there in time as I knew she would have someone constantly with her. Amber View is the kind of care home I would like for myself if I ever need it.
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Review from Joanne J (Niece of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident here for just over a year. I cannot put into words how amazing the staff are here, they go above and beyond to make sure the residents and their families are cared for and looked after to the highest standard, they become your family. When my aunt first went into residential care
I was filled with guilt, that feeling very quickly subsided when I met the staff there, they did a better job than I ever could have and gave her a great quality of life in her final year. She loved it and constantly praised them, smiling until the end. Five-star treatment.
Reply from Georgie Walsh, Home Manager at Amber View Care Home

Thank you for your kind review. It was our pleasure to care for your lovely aunt for the time we did.

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Review from Jayne T (Relative of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative was discharged from hospital to the Jacksdale care home on 14th of May. He was afforded the greatest respect and a high standard of care. The staff were attentive and showed genuine kindness and concern. The staff were approachable and friendly. He had experienced a particularly awful experience
on the ward he had been admitted to on April 16th, the lack of care, understanding, and poor communication was concerning, to say the least. He received a warm welcome to the home and we as his family are very grateful for that. Thank you sincerely to all staff.
Reply from Georgie Walsh, Home Manager at Amber View Care Home

Thank you for you your review of Amber View Care Home. We are glad to know you're both happy with the care he received.

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Review from Maria S (Daughter of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Amber View Care Home for just over two weeks after having had a fall and breaking a bone in his pelvis, I cannot put into words how absolutely fantastic all the staff were, the care my father received was excellent nothing was ever to much trouble and the staff could not have done more
if they tried and from personal experience did more than they had to, the staff actually felt like my friend when I visited rather than a staff member. I will always be so grateful to all the staff for the way they cared for my dad and again cannot thank each and every one of them for everything you did for my dad.
You are all truly very special people.
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Review from Gillian R (Daughter of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last six months of her long life at Amber View. Throughout her stay, she was treated with the utmost care, patience, compassion, and respect. Her care was tailored to her individual needs and I could not be more grateful to all the staff for the way she was looked after. The staff
were proactive in the latter stages of my mother’s life to make sure she was comfortable at all times. The staff have always been very welcoming and very willing to answer any questions or queries. I am grateful that mum spent her last few months at Amber View; I do not live locally but after visiting I could leave knowing she was in safe and caring hands.
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Review from Beverley L (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been exceptional. A very sad day when Dad left.
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Review from Berys G (Wife of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband has only been in for 24 hours so I haven't seen enough of it to give a true opinion, but from what I've seen it seems very good.
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Review from J C (Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always pleasant, very helpful. Treat people like people and not animals. Sees we are clean every day. Plenty of assistance to the toilet and putting to bed. Helpful to shower if needed. Plenty to eat and drink.
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Review from Sharon M (Regular Volunteer) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a volunteer care worker, I have worked in numerous care homes. 12/10/2021 has been my first day at Amber View Care Home. From walking through the door and being greeted by the care staff I can put my hand on my heart and confidently say I would recommend any son, daughter, husband, or wife that I
would confidently let my family be a resident at this care home. Any care staff looking for work in care I would recommend they apply for a job here as it is the best home I have visited. The staff are very compassionate, have good communication skills, and always put the residents first. It has been a pleasure working here today, thank you so much to all the staff from management down to carers.
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Review from Jean T (Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a lovely time, there was only one other resident in half the week and then another came but stayed in her room all the time. I enjoyed the quietness but was able to talk to the staff at times and also the visitor to the other resident. I only stayed one week whilst my family went on holiday.
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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Amber View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Amber View Care Home is calculated as follows: ( (74 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Amber View Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Amber View Care Home

What types of Care is Amber View Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Amber View Care Home have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Amber View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amber View Care Home to the centre of Nottingham?

10.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amber View Care Home to verify any information. View our terms and conditions. Amber View Care Home has an Enhanced Service - more info.