The Manor Residential Home

28 Church Street, Arnold, Nottingham NG5 8FB

The Manor Residential Home, Nottingham, Nottinghamshire
The Manor Residential Home, Nottingham, Nottinghamshire
The Manor Residential Home, Nottingham, Nottinghamshire

The Manor offers a comfortable environment for older adults in need of skilled residential or nursing care. Objectives are established through focused needs assessments, enabling carers to deliver a person-centred service.

This charming property has been lovingly refurbished to suit a homely retirement as well as the practice of modern care, carried out by qualified professionals who are up-to-date with sector techniques.

The home has large gardens and care capabilities have also benefited from purpose-built extensions.

The extension in 2016 has introduced Porcelanosa en-suite rooms on the first floor, new reception area, atrium with skyline views, state-of-the-art Paxton Net2 security and Intercall 600 nurse call system.

Owner: Manor Residential Home (Arnold) Ltd

Person in charge: Mandy Newbury (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 27

Rooms with ensuite WC: 14

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Manor Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Manor Residential Home has a Review Score of 9.6 (9.593)

The Review Score of 9.6 (maximum of 10) for The Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Manor Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for The Manor Residential Home is calculated as follows: ( (72 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 96 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.926 Points relating to the number of positive Reviews for The Manor Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.4 Target = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Manor Residential Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Manor Residential Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1

My father recently had two weeks respite at The Manor Residential Home. It was a difficult time for our family and we found the staff at the home were brilliant, providing fantastic care for my father, they were very encouraging and we all felt comfortable and welcome. The home was very clean and the staff all seemed happy in their work. Dad really settled and was treated very well and eat more than we could get him to eat. Thank you to all at the home.

How likely would you be to recommend The Manor Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Care Home is clean and staffed by competent, caring and empathetic staff. The management is helpful and their communication with residents is excellent. The food is good and there are regular services of drinks.

How likely would you be to recommend The Manor Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hitesh Chavda, Director at The Manor Residential Home responded to this review on 08 May 2017:

Thank you for your review this is much appreciated. We continue to work hard to ensure residents are happy with their environment and provide good quality food and are now using a very good local butcher.

During the last 8 months since my mother has been at The Manor, we have built up a good relationship with all the staff. They are all friendly and take the time to speak to us when we visit.
The owner is always working towards improving the facilities inside and out, which is reassuring.
I feel that my mother's needs are all being met in a safe and caring environment.

How likely would you be to recommend The Manor Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

HITESH CHAVDA, Director at The Manor Residential Home responded to this review on 27 Apr 2017:

We would like to thank you for bringing mum to stay at The Manor. We appreciate your valued comments and will continue to make ongoing improvements to the home even after having done a major extension! Thank you from us all at The Manor

The home is friendly and allows self-determination. Staff are very nice but busy. Sometimes requests to go to the toilet are not dealt with very promptly (could be that it takes 2 staff and need the rotunda) but this is a bit of a worry. Mum's nails are sometimes long and dirty. However, most of the staff are lovely and very pushed. Helpful that animals are allowed to visit.

How likely would you be to recommend The Manor Residential Home? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Hitesh Chavda, Director at The Manor Residential Home responded to this review on 21 Apr 2017:

Thank you for your review. We have discussed the concerns about toileting with the family now and understand staff can be busy sometimes but usually do deal with residents as soon as they finish helping other residents. We have also advised the family that if they still have any concerns then to advise staff and management immediately. The Nails lady does try to cut Mum's nails but usually, mum refuses to have them cut. We do feel we are adequately staffed but will review staffing if required. We also discussed the rating on Activities and did explain that we do activities every morning and have outside entertainment every month, in addition to volunteers coming weekly. However, we have taken comments on board and will continue to make activities better all round and try to get residents to go out when the weather improves. We have even built a new fish pond for residents when they go out.

My mother has been a resident at The Manor for three years.
The staff have always treated Mum with respect and dignity. I can't praise them enough. From the domestic staff to management, they are always available to assist me and help with any queries.
I would be more than happy to be a resident at The Manor but hopefully not in the foreseeable future.

How likely would you be to recommend The Manor Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers are very helpful and the overall standard is very good. They could do with a few more carers as they get very busy. Food is very good, lovely selection and will offer different meals if don't like what is available. Facilities are very good.

How likely would you be to recommend The Manor Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hitesh Chavda, Direcotr at The Manor Residential Home responded to this review on 23 Aug 2016:

Thank you for the review. We are recruiting more staff and appreciate at times we get busy. We do believe however that we have sufficient care staff. As mentioned we are still planning to increase staffing with new beds getting filled.

I'm relieved and confident that my mum is in The Manor. She is very happy here and her health is starting to improve too. The Manor is immediately opposite to where she used to live, so this is an added bonus and makes it easier for her to receive visitors. The owner and all the staff are very friendly, efficient and always looking after the in mates, in an easy going but thorough way. Thank you.

How likely would you be to recommend The Manor Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was extremely anxious about placing my mother into a care home, however, from the very first day my mother has been treated with kindness and patience, any medical treatment thought necessary is arranged promptly and the family is kept informed throughout. I visit regularly on different days and at various times and no matter which staff are on duty there is always a pleasant atmosphere. I would have no problems recommending The Manor Residential Care Home to anyone.

How likely would you be to recommend The Manor Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for The Manor Residential Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Manor Residential Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Manor Residential Home