The Manor Residential Home

28 Church Street, Arnold, Nottingham NG5 8FB
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9.7 54 Reviews
  • The Manor Residential Home, Nottingham
The Manor Residential Home is a totally independent provider of residential care for up to 27 older people. This allows an individual approach to running the care home that can respond quickly to anyone’s individual circumstances and needs. They pride themselves on providing a person-centred approach to meet the individual needs of each of their residents to the best of their ability.

The Manor aims to provide an exceptionally high standard of care in a well-maintained homely environment. They listen carefully to the wishes of residents, and their families, and will go that ‘extra mile’ to achieve these wherever possible.

The experienced management team is highly visible and approachable to discuss any issues. They are keen to hear about people’s experiences to know what they are doing well and where any improvements can be made. They know that to maintain high standards, they need to continually be looking for ways to improve and change according to the times. The owner is actively involved in supporting the management and staff to provide a high quality service.

The home supports its hard-working dedicated staff with the latest technology including electronic care planning, electronic medication management and security systems.

They welcome any enquiries about the home and are happy to help and discuss any care-related issues.

Thank You.
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Care Provided by The Manor Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1350

These prices are only a guideline, please contact The Manor Residential Home to find out the exact price for your requirements.

Contact The Manor Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Manor Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • The Manor Residential Home (Arnold) Ltd

Person in charge

  • Aleshia Teece (Manager)

Local Authority / Social Services

Admission Criteria

  • We accept Council and Private Residents
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Manor Residential Home accommodate visiting from 10am to 8pm to minimise disruption to residents. Manor Residential Home ask if visitors can avoid visiting during meal times from 12-1pm.

Parking

  • The home has sufficient parking on site.

The Manor Residential Home Reviews (54)

9.7

The Manor Residential Home has a Review Score of 9.7 (9.683) out of 10, based on 17 reviews in the last 2 years.
Over all time The Manor Residential Home has 54 reviews.

Overall Experience
  • 43
  • 10
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Date Published
  • 54
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  • 9
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Reviewer Connection to The Manor Residential Home
  • 20
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Total of 54, showing 41-54
Review from C J (Husband of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all kind and thoughtful, responding promptly to any request. It is an advantage that this home only has room for 28 residents which helps with a friendly atmosphere.
Reply from Hitesh Chavda, Owner at The Manor Residential Home

Thank you for your kind words. Just to clarify we have 27 beds.

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Review from Elaine R (Daughter-in-law of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Called in to see my mother in law and the children from the local primary school were visiting to sing to the residents. What a joy it was! The home has close links with the school because the children had previously written to the residents asking about their memories of the second world war. Assistance
had been given to the residents in order to write back with their memories. The residents seemed to come alive, you saw it in their faces when the children made their way around the residents shaking hands with smiles all around. My husband and I were quite overcome. A CD was played from when one of the residents was a singer and what a fabulous voice he had. The children including visitors were enthralled. Getting old and young together was a positive experience for both.
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Review from H E (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked through the door at The Manor, it felt so homely and welcoming. The staff are brilliant as is the manager. If you have a concern it is sorted out straight away. Mums room has been personalised so she feels at home. They put her pictures on the wall like at home. Today they customised
her walking frame with artificial flowers, which is great as Mum loves her garden. The food is excellent and varied and presented nicely. The staff go out of their way to make the home the best it can be. My Mum is so happy. Thank you all.
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Review from Jean N (Niece of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
On visiting my Aunt today, I found the staff warm and welcoming. Fabulous facilities, home from home. And was spotlessly clean.
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Review from Carol M (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A residential home with kind, caring and professional staff. My mother recently had a severe chest infection and spent 2 weeks in bed. A thoughtful member of staff phoned me to say they had managed to get her out of bed and into the lounge and would I like to go and see her while she was up.
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Review from A W (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are caring, friendly and treat mum with care and fun. It is difficult for me to comment on the food as I do not eat it but for this reason, rated 'good' below. The entry system is hit and miss, I understand staff are busy and this is not a criticism of them but it can be quite some time to
enter into the lobby and then quite some time to actually get access via the second door. In poor weather, this is uncomfortable. How about cards for frequent visitors?
Better signs on the toilet doors would be beneficial. I am constantly asked by residents including mum which room is the toilet. Put a picture on the door.
Reply from Hitesh, Director at The Manor Residential Home

Thank you for your feedback, we understand door access can be an issue, we are currently looking at ways to change this.

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Review from Harry S (Brother of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The greeting from the staff on my daily visits to see my sister (age 84) is brilliant. They treat the residents as though they are family members, myself I feel at home there. The staff sing and dance with residents and it can be seen that the residents are quite happy to be there. My family have obviously
chosen the right place for my sister to be in.
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Review from Alastair W (Son of Resident) published on 25 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has resided at The Manor Care Home in Arnold since January 2017. Having fallen and broken her hip, my mum was no longer able to live on her own, as daily living tasks had become too much for her.
Since living in The Manor, have peace of mind as I know that my mum is being well looked after,
and she loves the food.
Following a fall earlier this month, one of the members of staff, went the extra mile to help my mum. We sourced some slippers that we thought would be suitable as they were wide fitting and had velcro fastening, however, the helpful member of staff demonstrated that both sizes that we had purchased were unsuitable due to one pair putting to much pressure on my mum's swollen feet and the other pair being too loose.
On her day off searched the internet for us as found some slippers that were ideal, very wide fitting and put no pressure on my mum's feet. We as a family were delighted with this is a perfect example of the quality of care my mum receives at The Manor Care Home.
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Review from A R (Son of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last 8 months since my mother has been at The Manor, we have built up a good relationship with all the staff. They are all friendly and take the time to speak to us when we visit.
The owner is always working towards improving the facilities inside and out, which is reassuring.
I feel that
my mother's needs are all being met in a safe and caring environment.
Reply from HITESH CHAVDA, Director at The Manor Residential Home

We would like to thank you for bringing mum to stay at The Manor. We appreciate your valued comments and will continue to make ongoing improvements to the home even after having done a major extension! Thank you from us all at The Manor

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Review from Gabrielle W (Daughter of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is friendly and allows self-determination. Staff are very nice but busy. Sometimes requests to go to the toilet are not dealt with very promptly (could be that it takes 2 staff and need the rotunda) but this is a bit of a worry. Mum's nails are sometimes long and dirty. However, most of the
staff are lovely and very pushed. Helpful that animals are allowed to visit.
Reply from Hitesh Chavda, Director at The Manor Residential Home

Thank you for your review. We have discussed the concerns about toileting with the family now and understand staff can be busy sometimes but usually do deal with residents as soon as they finish helping other residents. We have also advised the family that if they still have any concerns then to advise staff and management immediately. The Nails lady does try to cut Mum's nails but usually, mum refuses to have them cut. We do feel we are adequately staffed but will review staffing if required. We also discussed the rating on Activities and did explain that we do activities every morning and have outside entertainment every month, in addition to volunteers coming weekly. However, we have taken comments on board and will continue to make activities better all round and try to get residents to go out when the weather improves. We have even built a new fish pond for residents when they go out.

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Review from Christine F (Daughter of Resident) published on 14 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Manor for three years.
The staff have always treated Mum with respect and dignity. I can't praise them enough. From the domestic staff to management, they are always available to assist me and help with any queries.
I would be more than happy to be a resident at
The Manor but hopefully not in the foreseeable future.
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Review from Lesley M (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very helpful and the overall standard is very good. They could do with a few more carers as they get very busy. Food is very good, lovely selection and will offer different meals if don't like what is available. Facilities are very good.
Reply from Hitesh Chavda, Direcotr at The Manor Residential Home

Thank you for the review. We are recruiting more staff and appreciate at times we get busy. We do believe however that we have sufficient care staff. As mentioned we are still planning to increase staffing with new beds getting filled.

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Review from Howard W (Son of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm relieved and confident that my mum is in The Manor. She is very happy here and her health is starting to improve too. The Manor is immediately opposite to where she used to live, so this is an added bonus and makes it easier for her to receive visitors. The owner and all the staff are very friendly,
efficient and always looking after the in mates, in an easy going but thorough way. Thank you.
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Review from Patricia H (Daughter of Resident) published on 7 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely anxious about placing my mother into a care home, however, from the very first day my mother has been treated with kindness and patience, any medical treatment thought necessary is arranged promptly and the family is kept informed throughout. I visit regularly on different days and
at various times and no matter which staff are on duty there is always a pleasant atmosphere. I would have no problems recommending The Manor Residential Care Home to anyone.
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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for The Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.683 for The Manor Residential Home is calculated as follows: ( (145 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.683
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Manor Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Hitesh

Hitesh Chavda

Job Title: Nominated Individual

Hitesh is the company director and nominated individual working alongside the Management Team to ensure that The Manor Residential Home is able to deliver care and meet the objectives across all aspects of the home. Hitesh has a BA (Hons) Degree in Business Studies; is Part Qualified Accountant (CACA), IT Professional, Prince 2 - Project Management Certified and brings a wealth of management and IT experience from other sectors which has been used to ensure continuous process improvements and digitalisation of the home.

Aleshia

Aleshia Teece

Job Title: Manager

Aleshia has been working in the care industry for over 10 years and has many accolades including Level-5 Qualified in Health and Social Care and Leadership Management, End of Life and Infection Control Champion. Aleshia is committed to the safe and effective running of The Manor and ensuring our residents get the best person-centred care possible and a warm and welcoming environment for everyone.

Kim

Kim Ellis

Job Title: HR & Administration Manager Joined: 2023

Kim comes from a high-level corporate background in insurance - in a nutshell, she optimises workflow within the Manor to ensure everything operates seamlessly. Her skillsets in planning, coordinating and overseeing are a bonus when coupled with her ability to connect with people - residents, visitors, and our staff within the Manor.


Kim's principles are people first, core operations, project delivery and quality assurance.

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