Nottingham Care Village, Nottingham, Nottinghamshire
Nottingham Care Village, Nottingham, Nottinghamshire

Owner: Nottingham Care Village Ltd

Person in charge: Elizabeth Jackson-Edwards (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 56

Facilities & Services: Day Care • Respite Care • Physiotherapy • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Nottingham Care Village: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Reviews

8.2 Nottingham Care Village has a Review Score of 8.2 (8.207)

The Review Score of 8.2 (maximum of 10) for Nottingham Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Nottingham Care Village in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.798 for Nottingham Care Village is calculated as follows: ( (72 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.409 Points relating to the number of positive Reviews for Nottingham Care Village is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.6 Target = 0.159

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nottingham Care Village?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nottingham Care Village

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Resident / Service User
    1
  • Vicar / Church Minister
    1
  • more

Within days of our mother staying at the Nottingham Care Village we noticed the anxious worried look had disappeared from her face. She began to put on weight and generally just seemed to be more relaxed. Her room is lovely with a bright open aspect and wonderful decor. The care village has an extensive garden area with seats to sit in the sunshine and on cooler days a warm and inviting conservatory area. I have been told that my mother has been enjoying the meals and she was very excited to be going on a boat trip which the activities co-ordinator had organised.
Needless to say now that our mother is receiving the care she so dearly needed it has taken a huge weight off our shoulders. We can go and take her out for the day and not worry about leaving her on her own any longer as there is always a group of residents for her to sit and chat with as we finish our cup of tea with her and take our leave. Well done to all the staff and thank you so much from all of our family.

How likely would you be to recommend Nottingham Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you to all the wonderful staff for the great care my dad received last week. Dad has complex needs and these were all met with grace and dignity. He really enjoyed his time there and informs me he would very much like to return. I want all staff to know how much I appreciated all their hard work and commitment.
If you have a loved one who needs care I would highly recommend Nottingham Care Village.

How likely would you be to recommend Nottingham Care Village? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was one of the first few residents. She had slight dementia and had been neglecting herself prior to admission. She chose a lovely room and enjoyed the care and attention she received. She particularly enjoyed the freshly prepared food. Soon after her taking up residence she became terminally ill with cancer and we could not have asked for better care. In her last weeks, the staff supported us as well as my mother and mum felt safe there.
One aspect of the home that we did find a chore and have communicated regarding this to the management, is the electric gate at the end of the drive. To have to get out of the car to use the intercom and then return to the car to drive in was time-consuming and irritating, particularly in the rain. That said Nottingham Care Village was a haven for my mother at her time of greatest need.

How likely would you be to recommend Nottingham Care Village? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Preeminent in its attributes is the professionalism of all the staff Residents are treated with dignity and respect at all times. The care staff enjoy the confidence of the residents for their expertise and compassion. A wide choice of top quality food is prepared --although the cooks are hampered by the lack of a grill in the kitchen. Our individual rooms are havens of peace and tranquillity _but help 24/7 is only a buzzer call away.-furnishing is of high quality and easily accessible but most important of all a good night's sleep is guaranteed in the oh so lovely large bed. Activity provision is poor -there are simply insufficient residents to put on a programme and the coordinator is deployed as a career. I have also commented that value for money is satisfactory this is a business with shareholders interested in the return on capital investment . Until a full year's accounts are filed it is impossible to say whether the value for money Is fair or not.

How likely would you be to recommend Nottingham Care Village? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

All the staff are warm, welcoming and will always go out of their way to please, they seem to genuinely care about my grandparents and always take time out to play games with my grandma to help her dementia, the facilities modern, clean and hygienic with a conservatory, reading room, communal room, cinema room just to name a few. i would definitely recommend this care home.

How likely would you be to recommend Nottingham Care Village? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This review is written from the basis of being a churchwarden, not a Vicar. By invitation, I first visited the Care Village at the Grand Opening in July, a splendid occasion, formally opened by Rt.Hon.Ken Clarke MP. The visit included an opportunity to tour the complex, looking at the facilities and accommodation. Subsequently, I was invited and arranged for 27 older members of my church to attend a coffee/cake morning and again appraise the facilities. My visits have continued on a weekly basis to spend time with one of the residents.
Therefore, my views are expressed on the basis of being a visitor. The decor in the bedrooms is in excellent order, with complementing furniture, curtains etc. The ensuite facilities are ideal for elderly residents. The public areas are equally welcoming, including dayrooms, conservatory and outdoor seating. The quality of food is very high and the staff are extremely professional and welcoming. The whole ambience of the complex exudes quality and care.

How likely would you be to recommend Nottingham Care Village? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father-in-law has been in the Nottingham Care Village since it opened, we have found him to be settled and always speaks very highly of the care given to him. We the family have always found the staff to be friendly,polite and professional. They always inform us of any problems they may have with my father-in-law as he's not the easiest person to care for.
We have found the home clean,tidy and always accommodating.

How likely would you be to recommend Nottingham Care Village? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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