Nottingham Care Village

I have found the home very clean, the staff are polite, caring, supportive and most of all helpful. They have given updates and advice on getting my friend settled. They are interested when my friend returns from a day out. Nothing is ever to much. The home definitely goes the extra mile especially on decorating and special event days.

The staff are caring, friendly and kind and will do anything to help the residents do their day to day activities. The rooms are big and clean and tidy. They also help maintain there independence by supporting them.

My friend has been a resident for approximately three months. She appears to have settled in well. The care staff are very good and encourage her with her daily personal needs. The management team are very approachable and listen to any concerns. My friend describes the complex as a 5* hotel!!!

Food is exceptional and the Chef and kitchen team the same.

The care staff are very nice and care a lot about my grandfather. They're always very kind and friendly, and always willing to help. The care home is very welcoming and a nice environment to be in, entertainment is very good and always entertains my grandfather. There's alternate food choices on the menu for him, and always offer different options if need be. They're a lovely team.

I visit the home almost everyday and the welcome is always great. The management team are always available for you to talk to and happily deal with any concern raised no matter how small.

All the staff I have met are extremely friendly and show real care in the wellbeing of the residents.

There are so many of them it is difficult to mention them as they are all great, but I know that my mum has mentioned Jak and Cameron on a number of occasions to me for being so helpful and also all the team who work in the kitchen.

The home is friendly and they are always looking at new things they can do or purchase for the residents.

If I wanted to I know that even I can eat there If I wanted to and could arrange to have Sunday lunch there.

It is difficult to adjust to seeing a lived one living in a different way but the team have made this easier to see.

There is plenty of space to go into in order to have family time and conversations aswell.

Thank you

I recently visited the home for the first time and I had the pleasure to meet Emma & some of her team. I thought all the staff were excellent, caring and attentive to each resident. The home is beautiful, bright and airy, and has a feeling of being in someone's home, especially when sitting inside the conservatory. I was extremely pleased to see that my dear resident appears to be settled, happy and being well cared for. Plenty of easy parking and manicured gardens.

Well done Emma & the team!

I always find the staff extremely supportive in the care for my Dad. They are all very welcoming, listen to any concerns I might have big or small and communicate well with any issues there may be. The staff have also supported me and my family during this transition period of moving my Dad from his home to the care home. That it also much appreciated. There are many activities, external visitors booked, events organised for the residents . Relatives are invited too. Food looks delicious - a very friendly catering team.

When I have visited my friend the staff have always been wonderful with their care towards all the residents. The staff treat the residents as if they were one of their own family. I would highly recommend this care home to my family and friends.

Senior Management spent the majority of their time in their offices. Staff ignored residents when they pleaded to go to the toilet. Upstairs (where the majority had dementia) were given no stimulation and just left in front of the tv. We were promised they would be taken down for activities but disappointingly this never happened! Upstairs the room and chairs smelt of urine and again residents were ignored. Some staff were amazing but the majority preferred sitting at the table downstairs on their phones (not logging patient details as we were told!). My advise is to choose a home based on the best care and not on the surroundings. The most expensive care is definitely not the best!

The staff are always positive and put the residents first, they always smile and make time to interact with the residents.

At the age of 91 having lived on his own all his life as you can image it was a big change but from the management to carers he has been looked after with excellent care and respect which has been such a relief to myself

A good variety of entertainment regularly stimulates the residents.

We couldn't ask for a better home for my Great Aunt. The quality of care has been outstanding throughout her time here. The care they provide is truly exceptional and has given our family total peace of mind. The staff consistently go above and beyond to ensure the residents are happy and well-supported. Highly recommended for their dedication and professionalism.

I left feeling uplifted, this is a family having so much fun and enjoying life, I even asked the lady cleaning what products she used as it all smelt so lovely.

I would just like to say that if Mum was in any way unhappy or had any problems...trust me I would be hearing about it/them. Nothing to report.....

In the 2.5 years mum has been at NCV she has always been treated with respect and kindness. Staff are always on hand to help both her and me if I need to ask anything . What I most like is that there isn't a turn over of staff and a carer can always be found to talk to in the residents lounge/ kitchenette area and office doors are usually open to chat to management . Compared to other care homes we know of, the fees are less whilst the care and friendliness is greater .

We find the atmosphere very pleasant and we are always feel like part of the family in our sort time we have been visiting.

Her room / cloths are always well maintained.

As we self fund the rates are reasonable and on par with other service providers, however we feel the quality is above that of other providers in the area and as a result we believe the rates to be good value.