Hawthorn Lodge

Beckhampton Road, Bestwood Park, Nottingham NG5 5LF

Part of the Regal Care Homes portfolio, Hawthorn Lodge Care Home is located in a quiet residential area of Bestwood Park, in Nottingham, from where it offers a dementia-related residential care service.

There are sixty luxury bedrooms available in total and service users have the option of sourcing physiotherapy and aromatherapy, as well as taking advantage of a wide range of activities and entertainments organised by the home.

Hawthorn Lodge's skilled care team regularly update care packages to changes in residents' needs, discuss concerns with loved ones and with relevant health professionals.

Group: Regal Care Trading Ltd

Person in charge: Jayne Newbutt (Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cerebral Palsy • Challenging Behaviour • Epilepsy • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 25+.

Single Rooms: 52

Shared Rooms: 4

Rooms with ensuite WC: 56

Weekly Charges Guide: Personal Care Single £650 – £800 , Personal Care Shared (per person) £650 – £800 (These prices are only a guideline, please contact Hawthorn Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

No restricted times.

Parking:

Hawthorns have a spacious car park

Latest Care Quality Commission* Report on Hawthorn Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 out of 10 for Hawthorn Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Hawthorn Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.517 for Hawthorn Lodge is calculated as follows: ( (64 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 116 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Hawthorn Lodge is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Hawthorn Lodge has a Review Score of 9 (9.017) out of 10 and an Average Rating of 4.5 out of 5 from 10 Reviews over all time


Average Ratings

  • Excellent
    4
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hawthorn Lodge?

  • Extremely LIKELY
    6
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hawthorn Lodge

  • Sister of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My uncle has settled in very well. He has good relationships with all staff.
They understand hs illness but still treat him as "normal". He's able to laugh and joke with all.

How likely would you be to recommend Hawthorn Lodge? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Jayne Newbutt, Manager at Hawthorn Lodge responded to this review on 10 May 2018:

Thank you Tanya for your kind review. It is our aim to maintain the independence and individualism of all our service users. Autonomy and person centred care is our mantra.

A very friendly home, staff are excellent and helpful. Food good.

How likely would you be to recommend Hawthorn Lodge? Likely

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Average Rating:   4.1 out of 5

Jayne Newbutt, manager at Hawthorn Lodge responded to this review on 13 Apr 2018:

Thank you very much for your kind review. we will endeavour to improve on our activities and our d├ęcor, please feel free to come and speak to me at any time

Resident likes it here - nice people/residents, staff friendly. Good trips out. Good facilities in room (private). Food good.

How likely would you be to recommend Hawthorn Lodge? Likely

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Average Rating:   4.3 out of 5

On entering, welcomed by the staff who directed us to my sister.
The lounges were spacious and well maintained.
The residents were content and looked well looked after.
The staff were pleasant and helpful.

How likely would you be to recommend Hawthorn Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

I have now lived in the care home Hawthorne Lodge in Nottingham for several months and I am happy here. The staff are very helpful and friendly and go out of their way to make the residents feel at ease and happy. There is a good atmosphere here, the residents seem happy. We were treated as individuals, taken on outings, helped with shopping and visitors are made welcome. They have even accepted my pet dog and given me lots of help.

How likely would you be to recommend Hawthorn Lodge? Extremely Likely

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Average Rating:   5 out of 5

My sister was in care for several months before she died and was given kindness and attention which more than satisfied her needs.
The staff members were very friendly and always found time to listen.
The bedroom and living area were spacious and everything was spotlessly clean.
There is a lovely garden area as well as a range of rooms inside for sitting and socialising, TV and dining.
The home also organised trips out, which gave everyone something to look forward to.
Thank you so much, Hawthorn Lodge.

How likely would you be to recommend Hawthorn Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Staff and management are very friendly and welcoming. Always willing to listen and help my father who has dementia and mobility issues.

How likely would you be to recommend Hawthorn Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

As far as I am concerned the home is great and my mother in law is happy. The home has recently been decorated and looks very nice. All the staff are wonderful.

How likely would you be to recommend Hawthorn Lodge? Likely

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Average Rating:   4.3 out of 5

I can only describe what I have seen as a visitor to Hawthorne Lodge. My sister, a resident, has mentioned the quality of the food and drink, activities, facilities, which more than satisfy her requirements. From my observations, all the staff - carers and administrators are helpful and appear to do their best for the residents, medical requirements seem to be well catered for. Night staff regularly check residents, extra facilities, eg. barbecue have been provided, redecoration has taken place, the garden area is a welcome amenity for smokers and non-smokers, as are the 'pets', viz. rabbits, fish, budgerigar and visiting dogs.

How likely would you be to recommend Hawthorn Lodge? Extremely Likely

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Average Rating:   5 out of 5

This home is a 'home from home'. It is friendly, the staff are kind. It is an inclusive home, without 'airs and graces' just good honest caring staff. They do daily activities, trips out and other themed events. They invite relatives into share activities, food and drinks. Residents can continue to pursue their interests like 'going to the pub',(a bar non-alcoholic). They have pets, music, TV and radio. My father enjoys his time here and is well cared for. Only one thing I would change would be to have it redecorated as a little 'tired'.

How likely would you be to recommend Hawthorn Lodge? Likely

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Average Rating:   4.2 out of 5

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February 2018

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