The Clough is a converted Victorian house, making the most of a charming interior in order to provide supportive care and a comfortable lifestyle.
Views overlook beautiful grounds and rooms are well-furnished and attractively decorated. There is always something enjoyable for residents to do, with many activities and entertainments organised on their behalf.
There are multiple lounge areas to choose from, where residents can welcome visitors and enjoy menus that cater for all different tastes and diet. Staff take pride in a friendly service and reminiscence therapy is also available.
Group: Pearlcare
Person in charge: Wendy Williams (Manager)
Local Authority / Social Services: Bolton Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Single Rooms: 28
Shared Rooms: 2
Rooms with ensuite WC: 5
Weekly Charges Guide: Personal Care Single £374 – £600 , Personal Care Shared (per person) £350 – £400
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Clough: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Clough has a Review Score of 7.9 (7.934)
The Review Score of 7.9 (maximum of 10) for The Clough is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Clough in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.778 for The Clough is calculated as follows: ( (57 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.778
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.156 Points relating to the number of positive Reviews for The Clough is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.4 Target = 0.156
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Pam H (Daughter of Resident) on Wednesday 7 September 2016. Relates to August 2016.
My mum has been a resident in The Clough for 10 months, she is 94 and dreaded going into care. However, she has loved the carers from her first day and now regards it as her home, where she is surrounded by an atmosphere of loving care and patience. All the staff adapt to her mood swings, by chatting and sharing jokes most days, or simply talking quietly other days. It is very noticeable that she is treated with dignity and offered many choices which are extremely important to her.
How likely would you be to recommend The Clough? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
wendy williams, Care Manager at The Clough responded to this review on 07 Sep 2016:
Thank you for your positive comments about our home. I know that you visit your mum frequently and you are very supportive of the home as well as your mum, who is a pleasure to care for. I know the staff team will appreciate your comments about the care that they deliver to your mum.
Review submitted from a Postal Card by Maralyn (Daughter of Resident) on Tuesday 1 December 2015. Relates to November 2015.
This is a lovely, clean and spacious home with delicious home cooked food. We have always found the staff to be kind, caring and professional at all times both with their residents and visitors. As mums conditions deteriorated my sister and I could not fault their specialised care she has and the support we received from Manager and staff.
How likely would you be to recommend The Clough? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Lynn C (Daughter of Resident) on Friday 18 September 2015. Relates to September 2015.
My mum has been in The Clough for many years. She has always been given the utmost respect by all staff members, as have I. All staff are caring and always display much attention to needs. The home is a pleasant place with a friendly but professional atmosphere.
How likely would you be to recommend The Clough? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Carol J (Daughter of Resident) on Friday 11 September 2015. Relates to September 2015.
The staff made my mother and family most welcome. They have put up with some difficult behaviour and smile through it. They have seen to all her needs - both physical and emotional - nothing phases them or makes them complain. My mother has had her room changed to suit her and had other equipment brought in for her (bed, cushion.) We are always greeted with a smile from all the staff.
How likely would you be to recommend The Clough? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Wendy Williams, Care Manager at The Clough responded to this review on 11 Sep 2015:
Thank you for your positive comments they are very much appreciated by all the team at The Clough
Review submitted from a Postal Card by Christine D (Daughter of Resident) on Friday 11 September 2015. Relates to August 2015.
Mum has only been at The Clough for 5 weeks but we have been very happy with the care she has received. All the staff are very helpful and caring, nothing is too much trouble for them.
How likely would you be to recommend The Clough? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Wendy Williams, Care Manager at The Clough responded to this review on 11 Sep 2015:
Thank you Christine for such a wonderful review. It is very satisfying for all the team to know how pleased you are with everything since your mother came to live at The Clough
Review submitted from a Postal Card by Gladys M (Sister of Resident) on Friday 4 September 2015. Relates to September 2015.
During my visit of 3 months to Bolton I was visiting my sister on a daily basis. At all times I witnessed excellent staff care, meals served promptly and presented so invitingly. Cleanliness always a priority. Most days arriving early in the morning around 9am. Residents rooms are cleaned and residents washed/dressed either finishing breakfast or gathered in lounge or library. Overall excellent residential care home.
How likely would you be to recommend The Clough? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
