The Clough is a converted Victorian house, making the most of a charming interior in order to provide supportive care and a comfortable lifestyle.
Views overlook beautiful grounds and rooms are well-furnished and attractively decorated. There is always something enjoyable for residents to do, with many activities and entertainments organised on their behalf.
There are multiple lounge areas to choose from, where residents can welcome visitors and enjoy menus that cater for all different tastes and diet. Staff take pride in a friendly service and reminiscence therapy is also available.
Group: Pearlcare
Person in charge: Wendy Williams (Manager)
Local Authority / Social Services: Bolton Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Admission Information: No admissions at weekends. Ages from 65 to 105.
Single Rooms: 28
Shared Rooms: 2
Rooms with ensuite WC: 5
Weekly Charges Guide: Personal Care Single £450 – £700 , Personal Care Shared (per person) £380 – £400 (These prices are only a guideline, please contact The Clough to find out the exact price for your requirements.)
Request an average of £70.00 per week top up fee, depending on level
of care required
Fees do not include;
Hairdressing
Newspapers/Magazines
None NHS Chiropody services
Dental
costs
Some Optician charges (see manager for more
information)
Transport costs ie; Taxi fares
Private
telephone charges
The above list is not exhaustive please speak
to the manager when enquiring.
Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Visiting:
Visitors are respectfully asked to avoid visiting during mealtimes
Parking:
Ample car parking space
Latest Care Quality Commission* Report on The Clough: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for The Clough is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for The Clough in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.685 for The Clough is calculated as follows: ( (102 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.685
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Clough is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Clough has a Review Score of 9.7 (9.685) from 12 Reviews
Review submitted from a Postal Card by Elaine C (Daughter of Resident) on Wednesday 23 August 2017. Relates to July 2017.
The home is a very friendly place that seems to be a caring and relaxed environment. All residents are spoken to using their first name and carers are aware of the needs of the residents.
How likely would you be to recommend The Clough? Extremely Likely
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Wendy Williams, Care Manager at The Clough responded to this review on 23 Aug 2017:
Thank you Elaine for your review. We very much appreciate it.
Review submitted from a Postal Card by Roland (Son of Resident) on Monday 14 August 2017. Relates to August 2017.
The Clough is the ideal solution for my mother who is going on 92. The home is clean - food is excellent and the staff are fabulous - very caring and sympathetic to the issues of the elderly and infirm. Myself/brother or sister who is a district nurse are all in agreement it's 10 out of 10. The manager and all staff fab. In a lovely setting with good grounds and facility for sitting out in the gardens.
How likely would you be to recommend The Clough? Extremely Likely
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Review submitted from a Website Submission by Beverly K (Daughter of Resident) on Saturday 12 August 2017. Relates to August 2017.
Dad is 98 and up til 3 months ago lived at home independently, this was getting harder and harder for our family to cope. We placed Dad in the Clough for respite and he has stayed there ever since, giving us the family peace of mind. We are extremely happy with the love and care Dad receives. He loves his meals, he always looks smart and clean. Nothing is too much trouble for the staff they are all very attentive, friendly, patient, caring and kind. It's like being in one big happy family. We are so pleased we chose the Clough.
How likely would you be to recommend The Clough? Extremely Likely
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Wendy Williams, Care Manager at The Clough responded to this review on 14 Aug 2017:
Hi Beverly, thank you for submitting your review. We are pleased you are happy with your choice of care home.
Review submitted from a Postal Card by Janet V (Daughter of Resident) on Wednesday 9 August 2017. Relates to July 2017.
We as a family, are delighted with the care our mother receives at The Clough. Whenever we visit, which is very frequently, the atmosphere is lovely, like one big family. The carers and management are excellent and always welcome any discussion we wish to have regarding Mum. Our Father, who is also elderly is welcomed with open arms when he visits and he often stays to lunch. Any concerns we may have about Mums health or well being are always dealt with immediately with compassion and understanding. We would 'HIGHLY' recommend The Clough to anyone looking for a care home for their relative. The peace of mind we have is comforting.
How likely would you be to recommend The Clough? Extremely Likely
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Wendy Williams, Care Manager at The Clough responded to this review on 09 Aug 2017:
Thank you, Janet, we agree that relatives having peace of mind whilst loved ones are in our care is one of the most important things to them.
Review submitted from a Postal Card by Carol J (Daughter of Resident) on Wednesday 9 August 2017. Relates to July 2017.
The staff are always helpful and caring. Residents are treated with dignity. Nothing is too much work for them.
Each resident is dealt with separately - concerns that they have are resolved. E.g. Mum lost her 'bag' and immediately the staff looked for it and replaced the battery in her hearing aid immediately. Little things mean a lot!
How likely would you be to recommend The Clough? Extremely Likely
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Wendy Williams, Care Manager at The Clough responded to this review on 09 Aug 2017:
Hi Carol, your lovely comments are very welcome by all the staff at the home, thank you.
Review submitted from a Postal Card by Christ D (Son of Resident) on Wednesday 9 August 2017. Relates to July 2017.
I have always found the staff to be very caring and efficient in their duties; always friendly and approachable.
The home seems well-managed with very high standards of hygiene and cleanliness maintained. My mother has been a resident here for eight months now and has settled in nicely - she seems totally at home!
She is happy here, is eating well and is always well dressed and healthy looking when ever I come to visit.
I would definitely recommend The Clough as a residential care home of choice.
How likely would you be to recommend The Clough? Extremely Likely
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Wendy William, Care Manager at The Clough responded to this review on 09 Aug 2017:
Thank you, Chris for your comments they are much appreciated by the team.
Review submitted from a Website Submission by Charles R (Son of Resident) on Wednesday 2 August 2017. Relates to June 2017.
My Mum was 105 in June 2017, she has been in the home since just before her 100th birthday. She entered at a very low point in her life and it is my belief that the care she has received by the staff over the last 5 years at the home is the reason she is still with us today.
I love visiting her at The Clough because of its friendly atmosphere.
How likely would you be to recommend The Clough? Extremely Likely
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Wendy Williams, Care Manager at The Clough responded to this review on 02 Aug 2017:
Thank you, Charles, for your positive comments on our service the staff will appreciate it. As we all agree your mother is remarkable for her age and is very much part of our 'family' at The Clough.
Review submitted from a Postal Card by Pam H (Daughter of Resident) on Wednesday 7 September 2016. Relates to August 2016.
My mum has been a resident in The Clough for 10 months, she is 94 and dreaded going into care. However, she has loved the carers from her first day and now regards it as her home, where she is surrounded by an atmosphere of loving care and patience. All the staff adapt to her mood swings, by chatting and sharing jokes most days, or simply talking quietly other days. It is very noticeable that she is treated with dignity and offered many choices which are extremely important to her.
How likely would you be to recommend The Clough? Extremely Likely
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wendy williams, Care Manager at The Clough responded to this review on 07 Sep 2016:
Thank you for your positive comments about our home. I know that you visit your mum frequently and you are very supportive of the home as well as your mum, who is a pleasure to care for. I know the staff team will appreciate your comments about the care that they deliver to your mum.
Review submitted from a Postal Card by Maralyn (Daughter of Resident) on Tuesday 1 December 2015. Relates to November 2015.
This is a lovely, clean and spacious home with delicious home cooked food. We have always found the staff to be kind, caring and professional at all times both with their residents and visitors. As mums conditions deteriorated my sister and I could not fault their specialised care she has and the support we received from Manager and staff.
How likely would you be to recommend The Clough? Extremely Likely
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Review submitted from a Postal Card by Lynn C (Daughter of Resident) on Friday 18 September 2015. Relates to September 2015.
My mum has been in The Clough for many years. She has always been given the utmost respect by all staff members, as have I. All staff are caring and always display much attention to needs. The home is a pleasant place with a friendly but professional atmosphere.
How likely would you be to recommend The Clough? Extremely Likely
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Review submitted from a Postal Card by Christine D (Daughter of Resident) on Friday 11 September 2015. Relates to August 2015.
Mum has only been at The Clough for 5 weeks but we have been very happy with the care she has received. All the staff are very helpful and caring, nothing is too much trouble for them.
How likely would you be to recommend The Clough? Extremely Likely
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Wendy Williams, Care Manager at The Clough responded to this review on 11 Sep 2015:
Thank you Christine for such a wonderful review. It is very satisfying for all the team to know how pleased you are with everything since your mother came to live at The Clough
Review submitted from a Postal Card by Gladys M (Sister of Resident) on Friday 4 September 2015. Relates to September 2015.
During my visit of 3 months to Bolton I was visiting my sister on a daily basis. At all times I witnessed excellent staff care, meals served promptly and presented so invitingly. Cleanliness always a priority. Most days arriving early in the morning around 9am. Residents rooms are cleaned and residents washed/dressed either finishing breakfast or gathered in lounge or library. Overall excellent residential care home.
How likely would you be to recommend The Clough? Extremely Likely
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