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The Clough

Chorley New Road, Bolton, Greater Manchester BL1 5BB
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The Clough, Bolton
The Clough, Bolton
The Clough, Bolton

The Clough is a converted Victorian house, making the most of a charming interior in order to provide supportive care and a comfortable lifestyle.

Views overlook beautiful grounds and rooms are well-furnished and attractively decorated. There is always something enjoyable for residents to do, with many activities and entertainments organised on their behalf.

There are multiple lounge areas to choose from, where residents can welcome visitors and enjoy menus that cater for...  

Care Provided by The Clough

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£950 - £1,200£950 - £1,200
Residential Dementia Care£950 - £1,200£950 - £1,200
Request an average of £250 per week top up fee, depending on level of care required
Fees do not include;
Hairdressing
Newspapers/Magazines
None NHS Chiropody services
Dental costs
Some Optician charges (see manager for more information)
Transport costs ie; Taxi fares
Private telephone charges

The above list is not exhaustive please speak to the manager when enquiring.

Contact The Clough to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Claire Ashcroft (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors are respectfully asked to avoid visiting during mealtimes.

Parking

  • Car parking on site

The Clough Reviews (41)

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8.5

The Clough has a Review Score of 8.5 (8.497) out of 10, based on 3 reviews in the last 2 years. Over all time The Clough has 41 reviews.

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Review from Karen V (Next of Kin) published on 15 September 2022 Submitted via Website
Overall Experience

I went to see the Clough after making a call on the same day and I was encouraged to come that day without needing an appointment. I am potentially looking for a new home for my Mum who has Alzheimer's and lives in a care home outside Bolton. I was encouraged to view the Clough after a chance meeting with their cook, who was extremely proud of where she worked and really enthusiastic about how good the home was. I had shared my concerns about my Mum during a casual conversation about what she did for a living! I was welcomed warmly by the manager and she immediately seemed warm, empathetic and caring and was quickly able to make a connection with a family member looking after a loved relative. I explained the reason for my visit and after providing PPE, she showed me around the home and an available room. I was a keen observer of all aspects of the home without making this too obvious but I saw that this was a manager, extremely proud of the care she provided.

Reply from Lynne Mellor, Registered Manager at The Clough

Thank you so much for your kind review, it was a pleasure to meet you.

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Review from G M (Daughter of Resident) published on 30 August 2022 Submitted via Website
Overall Experience

Had to place my mum into care for a short period. I was recommended The Clough by a relative and luckily there was a bed for her. I was naturally apprehensive but after being invited round by the manager, both mum and I felt a lot more settled and reassured about her stay there. The home was clean and seemed to be well organised. Staff were pleasant and happy to help out with anything. Mum said the food was good and meals came with choices but the desserts were even better! Mum likes to have a lay in bed and get up about 9am, then she’s ready to get washed and dressed for the day. She would always receive help with this each morning then after breakfast, she would sit by the window looking out to the beautiful well kept gardens. There was usually something going on each day that she would take part in and enjoyed the company of a couple of other ladies there. All in all, I was very happy with the service provided to mum and would highly recommend to other families.

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Review from Karla H (Daughter of Resident) published on 28 July 2022 Submitted via Website
Overall Experience

Excellent care home. Having to move my mum from another care home due to failures we had lost faith in the care system. My mum's been at The Clough for several months and we visit daily. The staff are well trained but more importantly kind. The home is managed well and any issue is dealt with promptly. My mum is treated like a person and not just a resident. The fees are reasonable and the facilities clean. Would recommend any family needing care for a family member to visit this care home.

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Review from Caron N (Niece of Resident) published on 16 June 2022 Submitted via Website
Overall Experience

Our family are so happy that my Aunt has found a new home at The Clough Care Home in Bolton. At 90+ years of age she had been having such a difficult time taking care of herself and suffered from terrible loneliness. Now she is so well cared for, she eats heartily every day, sleeps a peaceful sleep every night and socializes all day with her new friends. The staff and management at The Clough are so kind and caring as well as experienced and very capable. I am very comfortable leaving my Aunt in their hands.

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Review from Sandy W (Daughter of Resident) published on 4 May 2022 Submitted via Website
Overall Experience

I was very reluctant to leave Mum in respite but I needn't have worried. The staff are very kind and caring and my mum is being very well looked after. I am very pleased with the way the staff and management run the Clough. It's very clean and tidy when we visit. My mum is well cared for and she is very happy there. There is always someone available to speak to even though we know how busy it can be. I was initially very anxious and I must have called the manager 20 times in the first week. Thank you for understanding and always getting back to me asap.

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Review from Sue M (Respite Resident) published on 8 March 2022 Submitted via Website
Overall Experience

Our relative is currently here having respite care. We can't thank this home enough for the sense of comfort which we have, knowing that our relative is being cared for and looked after. He was quite confused on admission and now he seems to be doing so much better. All thanks to the staff. The management team have been really good and the lady in charge has helped us understand the processess. Communication is good also. He is a funny soul and we can see the true character shining through, which we have not seen for a while. Thank you for all your support during quite a stressful period of our lives.

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Review from Andrea P (Daughter of Resident) published on 24 January 2022 Submitted via Website
Overall Experience
Have reported this care home previously for infection control, commode left and not cleaned. As well as being served meals in her room where the filthy commode was. Lack of baths (personal hygiene) for months, also reported this. Management does not inform you of falls when holding LPA, failure to get medical treatment when needed. Left to deteriorate, only seeking medical attention when prompted by myself. The home has a total lack of organisation. When mum came back from the hospital after being treated for urosepsis and severe dehydration the care staff didn't even know mum was back in the building. This care company messed up when they let the previous managers go. Since the last manager left this home has employed two incompetent managers.
Make sure you are kept up to date with your relative's records and their well-being.

If you think your relative can live on a slice of toast and a pudding every day then this is the place for them.

Reply from Lynne Mellor, Care Manager at The Clough
Thanks for taking time out to leave a review - It's always difficult to hear that a family member has had an unpleasant experience.

Unfortunately, as you know the above comment has never been mentioned in any of your previous complaints or conversations and therefore, I would once again welcome...  

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Review from Glynn J (Son of Resident) published on 21 January 2022 Submitted via Website
Overall Experience

My Mum lived at the Clough, in Bolton, Lancashire, for the last two years of her life. She had dementia and needed to be looked after and feel at home. The Clough was a wonderful place for her. Aside from being warm, safe and well-fed, she was made to feel at home by lovely staff. They also managed to entertain, in the very difficult covid period. I cannot speak highly enough of them and can recommend them to any family in a similar position.

Reply from Lynne Mellor, Care Manager at The Clough

Thank you very much Glynn for your kind words. I will be sure to pass your lovely comments over to our wonderful staff.

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Review from Christine C (Daughter of Resident) published on 4 June 2020 Submitted via Website
Overall Experience

Our mother has been a resident at The Clough for two years now and we are very satisfied with the care she has received. In my opinion, the best thing about The Clough is the excellent staff. They are so friendly and caring and are dealing with the current coronavirus fantastically.

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Review from Elaine C (Daughter of Resident) published on 23 August 2017 Submitted via Postal Card
Overall Experience

The home is a very friendly place that seems to be a caring and relaxed environment. All residents are spoken to using their first name and carers are aware of the needs of the residents.

Reply from Wendy Williams, Care Manager at The Clough

Thank you Elaine for your review. We very much appreciate it.

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Review from Beverly K (Daughter of Resident) published on 14 August 2017 Submitted via Website
Overall Experience

Dad is 98 and up til 3 months ago lived at home independently, this was getting harder and harder for our family to cope. We placed Dad in the Clough for respite and he has stayed there ever since, giving us the family peace of mind. We are extremely happy with the love and care Dad receives. He loves his meals, he always looks smart and clean. Nothing is too much trouble for the staff they are all very attentive, friendly, patient, caring and kind. It's like being in one big happy family. We are so pleased we chose the Clough.

Reply from Wendy Williams, Care Manager at The Clough

Hi Beverly, thank you for submitting your review. We are pleased you are happy with your choice of care home.

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Review from Roland (Son of Resident) published on 14 August 2017 Submitted via Postal Card
Overall Experience

The Clough is the ideal solution for my mother who is going on 92. The home is clean - food is excellent and the staff are fabulous - very caring and sympathetic to the issues of the elderly and infirm. Myself/brother or sister who is a district nurse are all in agreement it's 10 out of 10. The manager and all staff fab. In a lovely setting with good grounds and facility for sitting out in the gardens.

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Review from Carol J (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card
Overall Experience
The staff are always helpful and caring. Residents are treated with dignity. Nothing is too much work for them.

Each resident is dealt with separately - concerns that they have are resolved. E.g. Mum lost her 'bag' and immediately the staff looked for it and replaced the battery in her hearing aid immediately. Little things mean a lot!

Reply from Wendy Williams, Care Manager at The Clough

Hi Carol, your lovely comments are very welcome by all the staff at the home, thank you.

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Review from Janet V (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card
Overall Experience

We as a family, are delighted with the care our mother receives at The Clough. Whenever we visit, which is very frequently, the atmosphere is lovely, like one big family. The carers and management are excellent and always welcome any discussion we wish to have regarding Mum. Our Father, who is also elderly is welcomed with open arms when he visits and he often stays to lunch. Any concerns we may have about Mums health or well being are always dealt with immediately with compassion and understanding. We would 'HIGHLY' recommend The Clough to anyone looking for a care home for their relative. The peace of mind we have is comforting.

Reply from Wendy Williams, Care Manager at The Clough

Thank you, Janet, we agree that relatives having peace of mind whilst loved ones are in our care is one of the most important things to them.

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Review from Christ D (Son of Resident) published on 9 August 2017 Submitted via Postal Card
Overall Experience
I have always found the staff to be very caring and efficient in their duties; always friendly and approachable.
The home seems well-managed with very high standards of hygiene and cleanliness maintained. My mother has been a resident here for eight months now and has settled in nicely - she seems totally at home!
She is happy here, is eating well and is always well dressed and healthy looking when ever I come to visit.

I would definitely recommend The Clough as a residential care home of choice.

Reply from Wendy William, Care Manager at The Clough

Thank you, Chris for your comments they are much appreciated by the team.

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Review from Charles R (Son of Resident) published on 3 August 2017 Submitted via Website
Overall Experience
My Mum was 105 in June 2017, she has been in the home since just before her 100th birthday. She entered at a very low point in her life and it is my belief that the care she has received by the staff over the last 5 years at the home is the reason she is still with us today.

I love visiting her at The Clough because of its friendly atmosphere.

Reply from Wendy Williams, Care Manager at The Clough

Thank you, Charles, for your positive comments on our service the staff will appreciate it. As we all agree your mother is remarkable for her age and is very much part of our 'family' at The Clough.

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Review from Pam H (Daughter of Resident) published on 8 September 2016 Submitted via Postal Card
Overall Experience

My mum has been a resident in The Clough for 10 months, she is 94 and dreaded going into care. However, she has loved the carers from her first day and now regards it as her home, where she is surrounded by an atmosphere of loving care and patience. All the staff adapt to her mood swings, by chatting and sharing jokes most days, or simply talking quietly other days. It is very noticeable that she is treated with dignity and offered many choices which are extremely important to her.

Reply from wendy williams, Care Manager at The Clough

Thank you for your positive comments about our home. I know that you visit your mum frequently and you are very supportive of the home as well as your mum, who is a pleasure to care for. I know the staff team will appreciate your comments about the care that they deliver to your mum.

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Review from Maralyn (Daughter of Resident) published on 1 December 2015 Submitted via Postal Card
Overall Experience

This is a lovely, clean and spacious home with delicious home cooked food. We have always found the staff to be kind, caring and professional at all times both with their residents and visitors. As mums conditions deteriorated my sister and I could not fault their specialised care she has and the support we received from Manager and staff.

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Review from Lynn C (Daughter of Resident) published on 21 September 2015 Submitted via Postal Card
Overall Experience

My mum has been in The Clough for many years. She has always been given the utmost respect by all staff members, as have I. All staff are caring and always display much attention to needs. The home is a pleasant place with a friendly but professional atmosphere.

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Review from Christine D (Daughter of Resident) published on 14 September 2015 Submitted via Postal Card
Overall Experience

Mum has only been at The Clough for 5 weeks but we have been very happy with the care she has received. All the staff are very helpful and caring, nothing is too much trouble for them.

Reply from Wendy Williams, Care Manager at The Clough

Thank you Christine for such a wonderful review. It is very satisfying for all the team to know how pleased you are with everything since your mother came to live at The Clough

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (2)

Claire Ashcroft
Claire AshcroftJob Title:Care Home ManagerJoined: 2025

I started my career as a carer in a residential home and quickly progressed to a senior carer role. In 2012, I decided to focus my development on domiciliary care, where for the next 9 years I progressed through the company, from care co-ordinator, to head of client experience, and then deputy manager and here, I obtained my Level 5 Diploma in Adult Social Care.

I was appointed the registered manager of a home care company and enjoyed that experience and pressure, but in 2023, I had a career pivot into quality and compliance.

I enjoyed the different challenges presented in that role, but I really missed the interaction and the human touch I would regularly have in my previous roles, working day in, day out with the residents. With that, I decided to apply to be a manager at The Clough, and it’s one of the best decisions I have made in my career. I feel back at home.

Lynnette Lea
Lynnette LeaJob Title:Deputy Home ManagerJoined: 2019

Lynnette has worked her way up from Care Assistant to Deputy Manager in Pearlcare.

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