Knightswood is a Bolton care home from the portfolio of Apex Healthcare, set up to achieve skilled and quality elderly care for up to 27 residents.
Together with long-term care packages, respite and day care are both available, with all residents having access to a programme of activities and entertainment that add to a pleasant social atmosphere.
Secluded gardens allows users to make the most of the summer months, with the addition of internet access and televisions in bedrooms another pleasing service attribute.
The majority of the bedrooms are ground floor.
Group: Apex Healthcare
Person in charge: Jayne Booth (Manager)
Local Authority / Social Services: Bolton Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Admission Information: Ages 45+.
Single Rooms: 23
Shared Rooms: 2
Rooms with ensuite WC: 10
Weekly Charges Guide: Personal Care Single £600 – £675 , Personal Care Shared (per person) £550 – £650 (These prices are only a guideline, please contact Knightswood to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Ample Parking Facilities on grounds.
Latest Care Quality Commission* Report on Knightswood: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Knightswood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Knightswood in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.779 for Knightswood is calculated as follows: ( (54 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 68 Ratings = 4.779
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.185 Points relating to the number of positive Reviews for Knightswood is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.4 Target = 0.185
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Knightswood has a Review Score of 8 (7.964) from 6 Reviews
Review submitted from a Website Submission by Pamela A (Daughter of Resident) on Wednesday 3 May 2017. Relates to May 2017.
Staff very friendly and supportive to both mum and the family. They go the extra mile to help with a caring approach from everyone. The rooms lounge etc. are always clean and tidy. Great facilities and social events. This is a lovely care home with great staff.
How likely would you be to recommend Knightswood? Extremely Likely
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Jayne Booth, Manager at Knightswood responded to this review on 05 May 2017:
Thankyou for taking the time to provide Knightswood with your feedback, it is greatly appreciated by all staff.
Review submitted from a Postal Card by C T (Daughter of Resident) on Wednesday 8 March 2017. Relates to January 2017.
Knightswood is bright, cheerful and welcoming. Staff are caring, knowledgeable and capable of dealing with many upsetting, demanding and difficult situations. Staff engage with residents, show respect to all visitors and staff include everyone as much as possible in any activities.
They are most helpful with family gatherings for special occasions, such as birthdays.
We are always kept up to date on all matters or changes.
How likely would you be to recommend Knightswood? Extremely Likely
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Jayne Booth, Manager at Knightswood responded to this review on 08 Mar 2017:
Thank you for your positive review, we really appreciate feedback received. Thank you
Review submitted from a Postal Card by M H (Daughter of Resident) on Friday 3 March 2017. Relates to January 2017.
I placed my mum in Knightswood on December 19th, 2016, after both her and myself not being happy with her last care facility. Well, what can I say? Mum is a changed person! The staff are fantastic they can't do enough for our mother, what a difference we cannot fault this place at all. The manager is a lovely lady the carers treat mum with dignity and respect there are loads of activities and it's very homely.
How likely would you be to recommend Knightswood? Extremely Likely
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Jayne Booth, Manager at Knightswood responded to this review on 03 Mar 2017:
Thank you very much for your positive review of the service we provide, we really appreciate your feedback, and I hope your mum continues to be happy here, Thank you again
Review submitted from a Postal Card by S H (Daughter-in-law of Resident) on Thursday 26 January 2017. Relates to January 2017.
An attractive building in a quiet very pleasant area of the village of Blackrod. In a rural setting with outstanding views towards West Pennine Moors and Rivington Pike. There are lovely garden areas accessible to all residents.
The interior of the care home is exceptionally clean and tidy well decorated and furnished.
The communal areas of the dining room, lounge and orangery are like a home from home.
The care and attention from the staff that each resident receives 24/7 is fantastic. There is a homely and welcoming feel about the home and the best care home that I have seen of visited.
How likely would you be to recommend Knightswood? Extremely Likely
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Jayne Booth, Manager at Knightswood responded to this review on 26 Jan 2017:
Thank you so much for your very positive review of our service, it's always nice to receive positive feedback. Thank you again..... Jayne
Review submitted from a Postal Card by Rachel W (Relative of Resident) on Tuesday 29 November 2016. Relates to November 2016.
The staff make a good or negative experience in any social care settings and here they genuinely care. The home facilities are clean and welcoming with a choice of seating areas. Relatives are well informed of changes in health or care needs. The care planning is person-centered and flexible. Personal care is of a good standard and residents are offered a choice in how they are supported to maintain independence.
How likely would you be to recommend Knightswood? Extremely Likely
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Cleanliness
Treated with Dignity
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Jim Muldoon, Director at Knightswood responded to this review on 30 Nov 2016:
We thank you for taking the time to review Knightswood and appreciate your comments
Review submitted from a Postal Card by Michael (Son of Resident) on Tuesday 12 January 2016. Relates to December 2015.
My father had been in Knightswood since April of 2013. During that time the level of care and expertise was never less than excellent. My father, being 95, had all the age related difficulties expected i.e mobility etc, plus dementia. Whenever the family visited we were welcomed by all and dad was always clean, shaved, changed and obviously well looked after. He recently died at the home, with ourselves in attendance, where father was treated with great dignity and the support we received was outstanding.
How likely would you be to recommend Knightswood? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jim Muldoon, Director at Knightswood responded to this review on 15 Jan 2016:
All of us at Apex Healthcare thank you for your kind words which mean a lot to us and more especially to the manager and her staff and we thank you for taking the time in posting your review.
There are currently no Care Home Idol entrants who have performed at Knightswood