Whitefield House

Mum has been a resident at Whitefield House since May this year because she was getting frail and a bit confused and no longer able to care for herself at home. Before she moved in, she was very anxious all the time and not getting much enjoyment out of life. Moving to Whitefield House has changed this completely. Mum has relaxed and started to enjoy life. She now laughs all the time! There is a lovely relaxed and homely atmosphere at Whitefield House. I am always made to feel very welcome when I visit and nothing is too much trouble for anyone. Above all, Mum now feels safe and she has said this to me. I also benefit from this because I can relax and know that she is well cared for. The accommodation is homely and comfortable and facilities and cleanliness are all excellent. She loves the food and enjoys someone else doing the cooking. There have been some lovely activities too. Whitefield House gets a big yes from me and Mum!

My mum spent 6 weeks in respite at Whitefield House after leaving hospital. The care and support and kindness she received from all the staff was excellent. From the moment she arrived, she said she felt at home!

Overall, I am so pleased we chose Whitefield House for Mum.

My Mum-in-law was a resident for over 3years at Whitefield House; she felt the staff were more like her friends as well as her carer. They always went the extra mile for her if she needed anything or just wanted someone to talk to. She always enjoyed the regular weekly activities. Sadly, my Mum-in-law passed away from COVID 19 in April, she was given professional, caring and constant care during this pandemic. We were kept up to date by the staff due to us not being able to visit. We have made many friends of the staff, and I would highly recommend Whitefield House for anyone who has a loved one needing 24hours care.

6 Years ago my relative decided to go to live at Whitefield House when she could no longer care for herself and her physical and mental health were deteriorating. In a very short time, she showed signs of improvement as she was cared for, and enjoyed social activities and eating together. Problems arose as she began to develop dementia, but at all times staff worked with her best interest at heart, treating her with politeness and dignity. I am very grateful for the loving care that she has received in her final years.

My father had to go into urgent respite care in August 2019. Whitefield House had a vacant room and after a home visit, agreed to take my father into their care. My father suffers from vascular dementia and had started wandering. The staff took wonderful care of him and took over all of his personal needs. From losing weight rapidly, he started to gain. They reassured him and within days, he had settled down. I cannot praise them enough, for they looked after him with dignity and understanding. They were always open to re-assuring me of his mental and physical well being. For the first time in 4 years, I knew my father was safe.

I have found Whitefield House to be a caring home. Certain members of staff go beyond to ensure my mum is cared for. However, some do not. Meals are superb. Environm ent is also good. My Mum doesn't like the activities but no encouragement is made to get her involved. However, the home does regularly a "special event", Halloween, Summer Party etc which are wonderful and a total credit to the home and all the staff.

My mum moved into Whitefield House in February from her own home. Staff and management ensured a smooth and easy transition into full-time residential care. Staff are caring and easily approachable. Meals are of good quality and snacks available throughout the day. My mum looks well cared for and has settled in well over the last few months. Wouldn't hesitate to recommend Whitefield House. Activities that are arranged are fun and include all residents.

We cannot fault anything at Whitefield House and therefore have no hesitation in completing every option listed as 'Excellent'.

The home is comfortable, clean and very home-like and staff are always happy to help. Care staff and management are approachable and have given us honest feedback on how mum was settling and adjusting in the first few months, which was a worrying time for all. I would not hesitate to recommend Whitefield House.

As I live out of the country, when I came back to visit over the Christmas period, I was very impressed by the standards of the card home. My mother appeared to be taken care of and was in good hands. The staff were extremely friendly and helpful.

We were very pleased when my Mother was offered a place at Whitefield House when she needed specialist care for the last year of her life.The home is comfortable and very home-like.

We as visitors were warmly welcomed by the staff and were always offered refreshment. There was always someone available to talk if we needed to chat or update the home with any information.

I would not hesitate to recommend Whitefield House.

Excellent!

Mum had terminal lung cancer, I kept the care team informed and was assured that mum's needs could be managed (2 staff having undergone end of life training) The care team were excellent throughout. Mum was well cared for and had her needs and her wishes met. They were affectionate towards her and responded to her need for humour and laughter. Staff contacted me if they were concerned about mum and we discussed the best course of action. At her death mum was in the arms of a carer for which I am very grateful.

I am thoroughly happy with the fantastic care my mother received at Whitefield House. I never had any worries regarding her care and well being. The staff are excellent, the home immaculate. All care homes should be of such a high standard caring for, and looking after elderly residents. My mum was very lucky to be looked after by everyone there.

The staff had wonderful care and patience for my mother-in-law. She was very well provided. Always clean - always having attention. Also had a good rapport with all staff - pulled her face at the other residents (when I was visiting).

Fantastic home, staff, food. Cannot believe how lucky we have been to find a home so great. Mum loves it there!!

Since dad arrived in January 2016 (in a very poorly state) he has improved immensely. This is all thanks to the team at this home. They persevered with his lack of appetite and his is now eating 3 meals a day. His overall health now is very good and he is no longer confined to bed.

When I was initially looking for a home for my mother I had a very good and productive talk with the home manager. She completely answered all of my questions and left me with a good feeling. I subsequently visited Whitefield House and found it to be very good indeed with good facilities. My mother subsequently moved in shortly afterwards and quickly settled in. My mother had dementia and needed help with certain things. This was given very well by the staff who handled things very professionally. When my mother died everything was handled very well by the staff. I feel she was extremely well looked after by a very caring staff. I would recommend Whitefield House to anyone.